2024 Birdland Membership A-to-Z Guide
The information is presented in alphabetical order for your ease of use. For more general fan information, please check out the Oriole Park A-to-Z Guide designed to help with information about Oriole Park offerings and accommodations for the season.
Please see below for information regarding the 2024 regular season. This page will be updated for the 2025 season and all information is subject to change.
A
Account Information
Please keep your contact information (name, phone, email) up to date throughout the year.
You can update your phone number and mailing address online through the My Tickets portal. Click on the icon with the three lines in the upper right corner, then My Account, then User Info. Please note, that email addresses cannot be changed online because it impacts login information. If you need to update your email address, please contact your account representative or Member Services at [email protected]
Ensure that you do not have a spam filter on your e-mail that is preventing our messages from getting to you. Please make sure you have the following email addresses added to your personal e-mail address book or allowed in your spam filters to ensure that you receive all relevant communications from orioles.com: [email protected], [email protected], [email protected], [email protected], [email protected] and [email protected].
B
Bags
Learn More about the Bag Policy »
Ballpark App
Batting Practice
Birdland Members Clubhouse, presented by SeatGeek
During the 2024 Postseason, the Birdland Member Clubhouse will be accessible exclusively to 2024 Birdland Members with club-level tickets. Access will be granted from gate opening until the end of the second inning. Please note, complimentary offerings will not be available.
Due to capacity limits, non-club-level ticket holders will not have access to the Club Level or Member Clubhouse during the postseason.
Club Level Access
Club Level access is exclusive to Club Level ticket holders.
Birdland Rewards
The Birdland Rewards program has ended for the 2024 season. If you have unclaimed items, please contact Member Services to either pay $15 for local shipping or arrange pickup after the postseason. There will be no pickups during postseason games.
Bistro Tables
C
Cashless Policy
Concessions
Diamond, Black, and Gold Glove Level Members receive 30% off concessions
Orange, Rookie, Pro, and Veteran Level Members receive 25% off concessions
Birdland Members must use O’s Pay located in the MLB Ballpark app to access their in-park concessions and merchandise discounts. For more information on O's Pay see below
All Birdland Member benefits are available for the account holder only and are not transferrable.
New 2025 Birdland Members will have access to these benefits starting with the 2025 regular season.
Contact Information
Our Member Services team is available to assist you throughout the year. Our normal hours of operation are Monday through Friday from 10:00 a.m. to 4:00 p.m.
- Phone: 410-547-6161
- Email: [email protected]
Credit
Credit from a Flex Membership or credit as a result of an exchange must be used within the 2024 regular season for tickets or parking. Credit is not eligible to be used towards Opening Day, Postseason, concessions, and/or merchandise. Unused credit from the 2024 season expired on Sunday, September 22, 2024.
D
Discounts
See O’s Pay for more information
All Birdland Member benefits are available for the account holder only and are not transferrable.
E
eGift Cards
An Orioles eGift Card is the perfect gift for every O’s fan! Orioles eGift Cards can be used for tickets at Orioles.com or the Oriole Park box office. They can also be used at concessions and merchandise locations throughout Oriole Park*.
*Some rules and restrictions apply. See gift card for details.
F
Food and Beverage
Forward Tickets
Tickets can be forwarded via the Ballpark App or your My Orioles Ticket account.
Step-by-step guides for this process can be found at the links below.
MLB Ballpark app Transferring Step-by Step>>
My Orioles Tickets Page – Located under ‘How to Use Your Tickets’>>
G
Gate Opening Times
Gift – 2024 Members-Only Gift
Eligible Birdland Members (those who purchased their membership prior to Wednesday, May 15, 2024) who did not pick up their gift can pay $15 to have it shipped to them. Please contact [email protected] for more details.
Giveaway Package
Due to an overwhelming demand, 2024 Giveaway Packages are no longer available.
H
Hotline
Reach our Member Services team by calling our Birdland Membership Hotline at 410-547-6161. Our hours of operation are Monday through Friday from 10:00 a.m. to 4:00 p.m.
I
J
K
L
M
Members-Only News Page
The Members-Only News Page has been created to keep our current Birdland Members informed of any upcoming or current special offers, benefits, and opportunities.
You can visit the page by typing orioles.com/membernews into the address bar. We recommend you bookmark the page for easy access.
New posts will be added regularly.
Merchandise
Access to merchandise discounts will begin at the start of the 2024 regular season.
Diamond, Black, Gold Glove Level Members receive 30% off merchandise at the Orioles Team Store.
Orange, Rookie, Pro, and Veteran Level Members receive 25% off merchandise at the Orioles Team Store.
Birdland Members must use O’s Pay located in the MLB Ballpark app to access their in-park concessions and merchandise discounts. For more information on O's Pay see below
All Birdland Member benefits are available for the account holder only and are not transferrable.
MLB Shop Discount
Returning for the 2024 season, you will have access to 15% off at MLBshop.com/Orioles. Your unique code will be emailed to you prior to the start of the season.
My Orioles Tickets Account
My Orioles Tickets is your online tickets experience to easily manage season and single game tickets from a secure and convenient location Orioles.com.
Use your account to access your tickets, exchange your tickets, forward tickets to your friends/family, and make payments on your account. For more information or to login visit orioles.com/myaccount.
N
O
Opening Day Ticket Access
Exclusive access to Orioles Opening Day is available each year while supplies last through the ‘View Exclusive Offer’ tab of your My Orioles Tickets account. Some ticket limits may apply. Subject to availability.
Opening Day tickets are offered to all members at the reserved membership pricing discount.
Access to Opening Day tickets is based upon membership level. Reserved members will receive access to the same number of seats as is in their membership.
Oriole Bird Appearance Member Discount
Members receive a 20% discount on Oriole Bird Appearances at your special event. Add some Orioles Magic to your birthday celebrations, weddings, corporate parties, festivals, fundraisers, or virtual events by booking The Bird today!
To access your discount, please mention that you are a Birdland Member at the time of booking.
O’s Pay
2024 Birdland Members can receive their concessions and merchandise discount using O’s Pay, which is easily located in the MLB Ballpark app. O's Pay uses a unique QR code which allows members to receive their discount and pay, using their credit card on file, with a single scan!
New 2025 Birdland Members will have access to these benefits starting with the 2025 regular season.
The digital membership card used in previous season has been discontinued and O’s Pay is the new and only way to apply your discount quickly at all retail and concession locations throughout Oriole Park at Camden Yards.
Here’s how to access your O’s Pay:
1. Log in to the MLB Ballpark App.
2. Make sure you are logged into the MLB Ballpark App using your MLB.com email address and password that you use for your My Orioles ticket account. To check to see if you are logged in correctly open the Ballpark App, click on your initials in the top left corner click my MLB account emails. At the top you will see “You’re logged in with the following email”. The email that is listed must be the same email address you use for you My Orioles Ticket account.
3. Once you’ve confirmed that you are logged in property you can proceed to the next step
- Tap the 'Teams' tab in the bottom right corner.
- Choose the Baltimore Orioles (this may already be selected).
- Scroll down to 'O’s Pay.'
- Tap 'O’s Pay.’
- From the home screen, click My info to confirm that the email listed in O’s Pay matches your email you are logged into the Ballpark App with add your credit card to your account.
- Open ‘QR Code Pay’ to scan at all concessions and merchandise locations to apply your discount.
As a reminder, this benefit is exclusive to you as the account holder and is not transferrable to guests or other members of your attending party. You must log into the Ballpark app with the email address we have on file for the discount to apply.
You should be able to see your membership level listed right under your name in O’s Pay. If you cannot see that please let us know as that means your discount is not applied.
Screenshots of the QR Code will not be accepted as the barcode updates frequently to keep your information secure.
Your Birdland Member discount does not apply to suite or party catering and cannot be used at the Home Plate Club. Discounts cannot be combined with other special offerings.
P
Partners
A partner is defined as anyone with whom you share seats on your 2024 Reserved Birdland Membership. By inviting someone as a partner on your account, you can share your Birdland Rewards points and allow them to access your discount on concessions and merchandise through O’s Pay. Click “Add New Partner” to send an invite by email to your partner(s).
Partners are limited by Membership Level as follows:
- Orange Level Memberships – 1 partner
- Black Level Memberships – 2 partners
- Diamond Level Membership – 5 partners
- Flex Level membership aren’t eligible for partners.
All-Inclusive Picnic Perch
Promotional Schedule PDF
Q
R
Rainouts
Rainout policies vary based on the situation. A policy will be announced after the game is officially postponed.
Renewal
Each year all current Birdland Members will have the opportunity to renew the same plan and seats next season. There is no need to place a deposit and you will receive an email when your account is eligible for renewal.
Please contact your account representative or Member Services at 410-547-6161 to discuss upgrade opportunities for next season.
S
SeatGeek
SeatGeek is integrated with your My Orioles Ticket account and the MLB Ballpark app.
Accounts making purchases solely for resale are subject to cancellation without notice. The Orioles reserve the right to determine broker/reseller status.
Spring Training Access
Exclusive access to Orioles Spring Training in Sarasota is available each year at a discounted rate and while supplies last through the ‘View Spring Training Offer’ of your My Orioles Tickets account.
Suites
Oriole Park offers dozens of luxurious private suites of a variety of sizes. Birdland Members receive a 10% discount on suite rentals.
We have a variety of suites that can accommodate groups from 14 to 44 guests.
- Single Game Suite Amenities Include:
- Private Bathroom
- Climate-Controlled Interior Seating
- Comfortable Outdoor Seating
- Wet Bar
- High-definition TV's both inside and on the balcony to enjoy the MASN broadcast
T
Team Store Hours
- Offseason: Monday – Friday 10 a.m. - 4 p.m. Saturday & Sunday Closed
- Gamedays (Regular Season): Monday – Saturday 10 a.m. - until one hour before the gates open Sunday Open to ticketed fans only (no entrance prior to gates opening)
- Non-Gamedays (Regular Season): Monday – Saturday 11 a.m. - 4 p.m. Sunday Closed
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W
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Y
Z
