Holiday Flex Pack FAQ & Redemption Instructions

Exchange Directions

How do I exchange my vouchers for Game Tickets?

Step 1: Log into your Account Manager and select "My Events" at the top of the page. Scroll to the event called “2025 Holiday Voucher” and click “Select Event”.
Step 2: Select "Exchange" above the list of your vouchers.
Step 3: Check the number of vouchers you would like to exchange and select "Continue".
Step 4: Select the game you'd like to redeem the voucher(s) for and click "Select Event".
Step 5: Choose your desired seats from the available locations and select "Continue" in your shopping cart.
Step 6: Review to confirm all the information is correct and select "Submit".
Step 7: Add a parking pass from the “Select Pricing Option” dropdown, then choose your quantity and select “Add”. If you do not want parking, select “Skip & Continue”.
Step 8: Click the checkbox to accept the terms and conditions, then select “Place Order”.

Once vouchers are exchanged for game tickets, these tickets can be forwarded.

General Questions

When can I exchange my Holiday Pack vouchers for game tickets?

Vouchers will be able to be redeemed through your White Sox Account Manager once individual game tickets go on sale. You will receive notification as to when they will be able to be redeemed.

If I use all my vouchers, can I buy more?

10 voucher packs will be sold during the season.

Is there a limit to the number of vouchers I am allowed to redeem per game?

Yes, the number of vouchers that can be redeemed at one time is based on availability.

Which phones are supported?

Holiday Pack mobile ticket vouchers are supported by iPhones and Android phones. The MLB Ballpark app must also be downloaded for Voucher Redemption through the White Sox Account Manager.

Why do I need to use an iPhone or Android phone?

Holiday Pack vouchers are a mobile-only program and there are no printed tickets. Admission to Guaranteed Rate Field and seat assignments will be managed through the app.

Can I purchase the voucher package if I don't have an iPhone or Android phone?

Not at this time. You will be unable to enter Guaranteed Rate Field. Call 312-674-1000 for more information on other flexible ticket packages or visit whitesox.com/tickets.

Are my vouchers refundable?

We're sorry, all Holiday Pack purchases are non-refundable.

Entering Guaranteed Rate Field

How do I get into Guaranteed Rate Field with my vouchers?

First, you need to redeem your vouchers for game tickets. You can redeem your vouchers for all games in your White Sox Account Manager. Login with the email address used for purchase and your password associated with the account. Once you select a game and redeem your vouchers for tickets, you will be provided with a digital barcode that you can use to scan for admission into Guaranteed Rate Field.

How does my guest scan in?

You can forward your ticket to your guest using the transfer function of your White Sox Account Manager.

What do I do if I need ADA seating?

When selecting your game, you will have an option to choose ADA seating under the seating location tab.