Ballpark FAQs

Have a question about the ballpark? Find the answer in our comprehensive A-Z Information Guide of Rate Field.

A

Accessibility Guide

Rate Field prides itself on providing the best in guest service to all baseball fans, with particular attention to those who may require special assistance. Rate Field provides accessible access throughout the ballpark. Please visit our Access Guide for Guests with Disabilities for an in-depth guide for all that Rate Field has to offer.

Administrative Offices

The Administrative Office entrance is located at Gate 4, on the corner of 35th and Shields, by appointment only. The offices are open Monday-Friday from 9:00 a.m.-5:00 p.m. Employees may be reached at 312-674-1000, and documents can be faxed to 312-674-5103.

Advance Ticket Window

Located behind home plate on both the Main (100) and Upper (500) Levels, these booths are available for ticket exchanges, upgraded seats or seats behind the screen (subject to availability), wheelchair accessible seats and the sale of tickets for future events.

Alcoholic Beverage Policies

Alcoholic beverages may not be carried into Rate Field. Guests who appear to be under the age of 30 are required to show valid I.D. indicating legal proof of age before purchasing alcohol inside the ballpark. Beer sales are limited to two (2) drinks per transaction in the main seating bowl, and less in some ballpark locations. All beer sales will stop after the last out of the 7th inning. The Chicago White Sox day-of-game staff reserves the right to deny entry into Rate Field to any individual who appears to be impaired. The Chicago White Sox and concessions staff also reserve the right to deny beverage service to any guest without proper I.D. or who appears to be impaired. Service limits and times of service may change at any time at the discretion of the Chicago White Sox.

Animals

No pets or animals of any kind are allowed in the park, with the exception of trained service animals (unless specified by Park Operations) and pre-registered dogs on Dog Days.

Announcer Booths

White Sox Announcers and Broadcasters sit in the Broadcast Booth located behind home plate on the 300 level.

Attire

Obscene or indecent clothing, offensive in nature, contains disparaging, commercial, political or obscene content is not allowed on park property.

Masks and costumes are not allowed, except for masks used for medical reasons.

White Sox Charities Auction

Autographed new or game-used memorabilia is available for auction every week online at whitesox.com/auction, and every game on the MLB Ballpark app. Fans have until 80 minutes after 1st pitch to place a bid on the item(s) via the app. Items can be viewed and picked up same day at the Charities Corner at section 154.

Automatic Teller Machines (ATMs)

ATMs are located behind home plate and in centerfield on the 100 Level; behind home plate and near section 540 on the Upper Level; outside Gate 4; in the service tunnel outside of the Leinenkugel’s Craft Lodge; and outside of ChiSox Bar & Grill. Please note Rate Field is cashless.

Autographs

Autographs may be sought before the game on either side of the dugouts by guests with access to the 100 Level of the park, up to 25 minutes prior to 1st pitch. Fans may not disrupt the ability of guests holding tickets to the seats nearest the dugouts from accessing/enjoying their seats.

B

Bag Policy

Permitted Bags

Bags that are clear plastic, vinyl or PVC and do not exceed 12” by 12” by 6” (e.g., clear tote bags, one-gallon plastic freezer bag (i.e., Ziploc bag), etc.); provided, however that buckles, grommets, hardware or other décor may not conceal any part of the bag
Small non-clear clutch bags measuring 9” by 5” by 2” or smaller, with or without a handle or strap
Diaper bags (when child is present- subject to additional search)
Medically necessary bags (subject to additional search)

Prohibited Bags

Any non-clear bag larger than 9” by 5” by 2”
Backpacks (including clear backpacks)
Soft-sided coolers, hard coolers or ice chests
Drawstring bags
Luggage of any kind
Computer bags
Any clear or non-clear bag larger than 12” by 12” by 6
Exceptions may be made for diaper bags and other bags used for medical reasons.

Bag Storage On-Site Facility

An independent checking facility is located on the northwest corner of 35th & Shields in parking lot C, where guests may check in their restricted items. There is a fee for this service. The bag storage facility opens when the gates to the ballpark open and closes 30 minutes following the conclusion of the game.

Banners

Signs or banners larger than 24” x 36” or flags larger than 3’ x 5’. Signs and flags should not interfere with the game itself, your fellow guests’ enjoyment of the game, or be offensive, disparaging, or political in nature.

Poles to display banners or flags are not permitted.

Bats

Bats are not permitted to be brought inside the ballpark. Any guest receiving a bat during the game must check the bat at a Guest Relations Booth, located behind home plate on any level of the ballpark, for the duration of the game.

Bike Racks

A limited number of bike racks are located outside Rate Field between Gates 2 and 3 and along 35th Street near Gate 5. There is also a DIVVY station located outside of Gate 6 on 35th Street.

Bottles/Cans

Glass/metal/aluminum containers, bottles or cans (including tumblers, thermoses and flasks) are not allowed to be carried into the ballpark. Guests are permitted to bring one (1) factory-sealed plastic bottle or empty plastic bottle, no larger than one (1) liter.

Box Office Operations

Non-Game Days
Monday-Friday: 10:00 a.m.- 5:00 p.m.
Saturday-Sunday: Closed

Weekday (Monday–Friday) Day & Night Games:
9 a.m. to 90 minutes after scheduled first pitch

Weekend (Saturday & Sunday) Day Games:
9 a.m. to 90 minutes after scheduled first pitch

Weekend (Saturday & Sunday) Night Games:
Noon to 90 minutes after scheduled first pitch

Tickets can be purchased in person at the Box Office during their open hours or at whitesox.com/tickets.

Broadcast Booth

White Sox Announcers and Broadcasters sit in the Broadcast Booth located behind home plate on the 300 level.

Bus Parking

Lot A, located at 35th and Wentworth, holds all group buses. Prepaid passes, at a reduced price, may be purchased through the group sales department by calling 312-674-1000.

C

Cameras

Cameras or video cameras without detachable lenses larger than 8 inches, provided they do not interfere with the game or other guests’ enjoyment of the game will be allowed into the ballpark. Cameras with detachable lenses more than 8 inches will not be allowed.

Please note that selfie sticks and tripods are also not allowed into the ballpark. Camera bags must also abide by the stadium bag policy.

Carry-in Items

For information about our carry-in items, please visit Rate Field Code of Conduct.

Cashless

Rate Field is a cashless ballpark. Guests who need to exchange cash for a gift card may visit our Advanced Ticket Windows behind home plate on the 100 and 500 level.

Champions Monument Plaza

Champions Plaza and the Champions Moment Monument, located outside Gate 4, celebrates the 2005 World Series Champion White Sox and our fans. The diamond-shaped plaza consists of a limited number of bricks inscribed with personalized fan messages (Bricks are no longer available for purchase), surrounded by engraved pavers commemorating great moments and players in White Sox history. The granite and bronze sculpture that stands at the heart of the plaza depicts and highlights key plays, players and moments of the team's amazing march through October of the Championship 2005 season. The plaza and sculpture were unveiled in April 2008.

Charging Station

Guests have two options for phone charging at Rate Field. To check out a portable charger, visit the JUUCE charging stations at section 153 or suite holders may visit 200 suite level. If there are no portable chargers available guests may be directed to section 110, the Topo Chico Hard Seltzer Cantina and behind home plate on the100, 300 and 500 level.

Charities

Anyone wishing to learn more about or contribute to Chicago White Sox Charities (CWSC) may do so by contacting the community relations department at 312-674-1000 or by visiting whitesoxcharities.org and viewing the Community section. CWSC focuses on youth education advancement, sharing the love of the game through youth baseball initiatives, assisting children and families in crisis and championing those battling cancer. Additional information is available at any of the Guest Relations Booths or Charities Corner. You can also follow White Sox Charities on Facebook and Twitter.

Chicago White Sox Team Store, A Fanatics Experience

The Chicago White Sox Team Store is located at Gate 5 of Rate Field on the north side of 35th Street and consists of nearly 12,000 square feet of sales space. The Team Store offers shoppers the best selection of White Sox merchandise.

Hours of Operation
Monday-Saturday: 12:00–6:00 p.m.

Game Days:
1:10, 2:10 and 3:10 p.m. Start: Store only open during game hours to ticketed fans
6:10 p.m. Start: Store closes at 4:00 p.m.
6:40 p.m. Start: Store closes at 4:30 p.m.

Entrance/Exit after games: After the last out, the Gate 5 bridge doors are for entry only. Please exit the store through the Main Level Entrance after checkout. Guests may enter the store on the main level after the last out, until closing.

Children's Entry to the Ballpark

Children taller than 36 inches are required to have a ticket of their own. Any child who is smaller than 36 inches is permitted into the ballpark without a ticket, but must share a seat with an accompanying adult and is not eligible for any promotional item.

ChiSox Bar & Grill

Located at Gate 5, ChiSox Bar & Grill offers a great place to meet friends and family before, during and after the game! For more information on food and beverage offerings, guaranteed promo offering and more, please visit whitesox.com/chisox.

CHSN Studio Suite

The CHSN Studio is located on the 400 level and accessible via ramp 6. The Studio is available for individual game rental. Guests should contact the sales department at 312-674-1000 for details. If the Studio is not rented, guests may view the pregame show on a first-come, first-served basis.

Concessions

Enjoy the best food in baseball! Discover all the delicious food, drinks and snacks offered at Rate Field by visiting our Concessions page. To find concessions stands near you while at the ballpark, download the MLB Ballpark app and tap on the Map & Directory tile to explore options.

Conference & Learning Center

The Conference & Learning Center is available for groups from 10 to 200 for non-game day meetings. The entrance is located at Gate 3½. Calls regarding reservations, rates and questions can be directed to 312-674-1000.

Craft Lodge

See Leinenkugel's Craft Lodge.

D

Designated Driver Program presented by Miller Lite

Take the pledge on the MLB Ballpark app for your chance to win a free t-shirt and autographed items.

Diamond Suites

Diamond Suite guests should enter at the Diamond Suite entrance, located at the Gate 4 elevators. Once inside the ballpark, guests should proceed to the Main (100) Level and use the suite elevators, located behind home plate, to access the Diamond Suites. There is no ramp access for entry to the Diamond Suites. Diamond Suites are located on both the 200 and 400 Levels.

E

Elevators

Guests with disabilities and one companion should be directed to the elevators located at Gate 5. Guests holding tickets for the Fan Box, Diamond Suites, Terrace Suites, or the Rate Club may use the elevators, located outside Gate 4, to access the Suite Levels (200 & 400), the 100 Level and the Ground Level. Stadium Club members and guests with disabilities may use the Stadium Club elevators to access the 100 level or Club level, from the Ground Level, near the Gate 2 entrance, and from the 100 Level near section 110. Elevators should NOT be used in the case of an emergency.

Emails

Receive the latest White Sox videos, news, ticket specials and more - all delivered free to your in-box, wherever you are! Visit whitesox.com/insider for more information.

Escalators

Escalators to the Main (100), Club (300) and Upper (500) Levels are available at Gates 3 and 5.

Exchanges

No refunds or exchanges are given for White Sox individual game tickets. Season ticket holders are eligible for a special ticket exchange program by contacting your account representative.

F

Fan Box

A 20-person suite located on the 100 Level at section 134 available for individual game rental. Guests should contact the sales department at 312-674-1000 for details.

Fan Deck

Located in centerfield on the Main Level, the deck offers a unique view of the game. It is usually rented for private parties, but is also available to guests on a first-come, first-serve basis on certain game days. Please contact the Chicago White Sox Sales department at 312-674-1000 for rental information.

Fan Interference

In the interest of player and guest safety, Rate Field maintains a zero-tolerance policy regarding fan interference with a ball in play or a player during the game. Anyone venturing on the playing field will be arrested.

Fan Mail

The White Sox cannot take responsibility for any items sent to the White Sox players or staff for autographs. In addition, we ask that our employees not accept fan mail from guests.

Field Dimensions

Left Field Line: 330 feet
Left Centerfield: 377 feet
Centerfield: 400 feet
Right Centerfield: 372 feet
Right Field Line: 335 feet

Field Facts

The playing field is made up of bluegrass sod with eight different blends of grass. The base of the field is made up of 4 inches each of drainage pipe, pea gravel and sand. The infield consists of dirt that was transported from the original ballpark.

Fights/Disturbances

If you observe a fan or group of fans who are becoming loud or troublesome, please notify the closest security personnel or text your issue to 773-754-4357 (HELP). A reply message will be sent to your phone by our Command Center personnel and the appropriate staff member will be dispatched to the appropriate location as needed. Standard text messaging rates may apply.

Fireworks

As the White Sox take the field in the 1st inning and after a White Sox home run, 20 fireworks are ignited from the scoreboard. We also have a full-length fireworks display following some games.

First Aid Room

First Aid booths are located on the 100 Level behind Homeplate and on the ground level behind Homeplate. Please contact any staff member for first aid assistance.

First Game Certificate

The White Sox offer a complimentary first game certificate for guests to commemorate their first game at Rate Field. They may visit the Rookie Corner on the 100 level in center field near section 101, on the 500 level near section 522, or on the 300 level at the Guest Relations Booth located behind home plate. Digital first game certificates are also available at whitesox.com/kids.

Foul Balls

Guests are welcome to keep any ball that is hit into the stands. Guests should stay alert and watch for foul balls while the game is in play or during batting practices. At no time should a foul ball or home run ball be thrown back onto the field. Violators will be subject to ejection. Any guest interfering with a ball in play is also subject to ejection from the ballpark.

G

Gates

Gates to the ballpark normally open 90 minutes prior to all games. Any other changes to gate times will be noted in a press release and our social media channels.

For your convenience Rate Field has multiple entrances and exits. For a map of our Entry Gates, please visit Rate Field Entry Gates.

Gift Cards

Gift cards are available for purchase at the Team Store and all retail locations inside of the ballpark. Gift cards can be redeemed at the Rate Field Box Office, the Team Store, and permanent concession stands.

Guest Code of Conduct

Major League Baseball and the Chicago White Sox are committed to creating a safe, comfortable and enjoyable ballpark where:

Guests do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language, including betting related speech and behavior, directed at guests, venue personnel, players, umpires, officials, or anyone else.
Intervention with an impaired guest will be handled in a prompt, safe manner
The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field
Smoking or the use of any tobacco is not allowed inside the ballpark, including e-cigarettes
Guests will show their tickets when requested and sit only in their ticketed seat
No weapons of any kind will be allowed into the park
For further information, please visit Rate Field Code of Conduct.

Guest Comments/Suggestions

The White Sox are always looking for ideas and comments from our guests! They can contact us at whitesox.com/fanfeedback or visit any Guest Relations Booth while at the ballpark.

Guest Interference

Guests are not to interfere with a ball in play. Anyone doing so will be escorted out of the park.

Guest Relations Booths

There are five Guest Relations Booths at the park. They are located directly behind home plate on the Main, Club and Upper Levels and outside Gates 4 and 5. The Guest Relations representatives in the booths have been trained to handle guests' questions, comments and complaints. Other services offered at these booths are:

Informational literature
Lost and found
Lost children/parents
Arrangements for guests who are disabled
Kids I.D. bracelets
Access to the Mothers' Nursing Room or Sensory Room
Limited over-the-counter medications and sunscreen
Help with any guest's reasonable request
Scoreboard messages/first game certificates

H

I

Identification Bracelets

Young children attending White Sox games may obtain a free I.D. bracelet personalized with their seat location which allows staff to return lost children to their seats. I.D. bracelets are available at any Guest Relations Booth. Please report concerns about a lost child to the nearest Guest Relations Booth or any security officer.

J

K

Kids Club

The White Sox Kids Club is the official youth fan club of White Sox Baseball and is a completely free program. Each month a child visits the Kids Club during a White Sox home game, they have the opportunity to receive the new monthly giveaway. Visit whitesox.com/kidsclub for more information.

Kids Zone

All kids 13 and under are welcome to stop by the Kids Zone in left field to check out the attractions and register for the Kids Club. The Kids Zone is accessible from the 100, 300 and 500 levels. Visit whitesox.com/kidsclub for more information.

L

Leinenkugel's Craft Lodge

Located in the Patio Area, the bar opens when the gates to the ballpark open and remains open one hour after the conclusion of the game. Guests should enter from the stairs in section 106/107. Children under the age of 21 must be accompanied by parent/guardian. A guest may not re-enter the Craft Lodge after leaving the ballpark. Smoking is NOT permitted in The Leinenkugel's Craft Lodge.

Lost and Found

Guests inquiring about lost articles should be directed to the Guest Relations Booth located on their Level or, at the end of the game, to the booth on the Main (100) Level.

When turning in a lost article, tell the representative when and where it was found in order to help return the article to the proper owner. Any items remaining after 30 days will be donated to charity.

Lost Children/Parents

Any child looking for a lost parent, or a parent looking for a lost child, should immediately be taken to the Guest Relations Booth located directly behind home plate.

M

Mascots

Southpaw, the official White Sox mascot, appears at various pre-scheduled locations during the game. At each home game, the Fuzzy Green Dude will visit the Kids Zone during the 5th inning to take photos and interact with park guests. Those interested can also reserve a special game-day visit by visiting whitesox.com/southpaw.

Media Guide

The Media Guide is prepared by the Chicago White Sox Media Relations Department for the use of the working press, radio and television personnel. It is available to the public at the Team Store.

Medical Equipment

Guests with required medical equipment (breast pumps, Insulin, epi-pens, oxygen and other medical devices) may be allowed to carry those items into the ballpark and will be subject to search.

Miller Lite Landing

Seating area located in right field in section 106 & 107. It offers exclusive VIP season ticket sections, group seating area and a standing room only section, a replica CTA El station bar located on the concourse features Miller Lite beer products.

N

Noise-makers

Noise-makers of any type (e.g., air horns, bells, plastic horns, etc.) are not permitted in the park.

Novelty Stores

Six main novelty stores and numerous kiosks, which provide a variety of White Sox merchandise, are located throughout the ballpark:
The Home Plate Shop behind home plate on the Main Level
Sox Shop behind home plate on the Upper Level
The Scoreboard Gift Shop centerfield on the Main Level
The New Era Cap Corner behind section 158 on the Main Level
Specialty Kiosks behind section 128 on the Main Level and section 522 on the Upper Level
Custom Jersey Shop behind section 140 on the Main Level and in the main Team Store

Nursing Mothers Room

Mothers needing a private room to nurse should be directed to any guest relations booth to gain access to the nursing room located in section 352. The room is equipped for both nursing and pumping. A changing table is also available in the room.

O

P

Parking

Parking lots open two hours before the start of every game (except for the home opener). Fans holding mobile prepaid parking passes should display the passes prominently as they approach the parking lots.

Fans are encouraged to purchase prepaid parking at whitesox.com/parking and save $10 by buying in advance. Limited day-of-game online/in-person parking will be available. All parking transactions with official staff are conducted within official White Sox parking lots and NOT prior to entry or outside of any parking lot or on city streets. In addition, all official parking staff with Sox logos on their uniforms conduct transactions with credit/debit cards only.

Permitted Items

Permitted items include but are not limited to the following items:

Bags that comply with our current bag policy
Cameras or video cameras without detachable lenses larger than 8 inches, provided they do not interfere with the game or other guests’ enjoyment of the game.
Medical equipment (breast pumps, insulin, epi-pens, oxygen and other necessary medical devices)
Food - Single-serving food items may be brought into the stadium, if it is contained in one of the approved bags under the current bag policy, or carried in your hands so the food items can be safely screened by security
Small collapsible umbrellas
Strollers – smaller umbrella-style may be folded to fit under seat. Strollers too large to fit at your seat, may be checked in at any Guest Relations Booth
Water Bottle - one (1) factory-sealed plastic bottle or empty plastic bottle, no larger than one (1) liter
Exceptions may be made to the above list and are at the discretion of ballpark personnel

Plumbers 911.com Shower

The shower from Old Comiskey Park, located on the Main Level near section 161, is available for our guests to cool down on hot days.

Prohibited Items

Prohibited items include but are not limited to the following items:

Aerosol cans (i.e., sunscreen, hair spray)
Alcohol or liquids other than a factory-sealed plastic water bottle or empty plastic bottle, no larger than one (1) liter
Animals, with the exception of service animals to aid guests with disabilities and pre-registered dogs on Dog Days.
Backpacks of any kind, including clear backpacks
Bags that do not comply with the current bag policy
Baseball bats
Camera with detachable lenses more than 8 inches
Drones or unmanned aerial vehicles
Explosives, fireworks or flammables
Glass/metal/aluminum containers, bottles or cans (including tumblers, thermoses and flasks)
Hard-sided bags or containers
Inflatables (i.e., beach balls, balloons)
Illegal drugs or substances
Laser pointers/pens
Masks or costumes, with the exception of masks used for medical reasons
Noisemakers of any type (e.g., air horns, bells, plastic horns, personal safety alarms, etc.)
Obscene or indecent clothing, offensive in nature, contains disparaging, commercial, political or obscene content.
Projectiles (i.e., frisbees, footballs)
Sticks, brooms, poles, selfie sticks or tripods
Signs or banners larger than 24” x 36” or flags larger than 3’ x 5’. Signs and flags should not interfere with the game itself, your fellow guests’ enjoyment of the game, or be offensive, disparaging, or political in nature
Skateboards, hoverboards or other personal recreation vehicles, except for ADA-required devices
Toy guns or toy knives (including, without limitation, water guns)
Tobacco products: pursuant to the Smoke-Free Illinois Act and City of Chicago Ordinance, the use of cigarettes, electronic cigarettes, and chewing tobacco are prohibited inside the ballpark.
Umbrellas with metal tips and umbrellas larger than 10 inches (small, collapsible umbrellas are permitted)
Weapons (including but not limited to pepper spray, pocketknives, or firearms)
Any other items deemed inappropriate or dangerous by ballpark personnel

Profanity/Derogatory Language

Use of derogatory and/or betting-related language whether such language is directed at players, players’ family members, Club personnel, umpires, or other guests will not be tolerated. Any guest using profanity, derogatory language or gestures will be asked to leave the ballpark.

Promotional Items

One giveaway item will be distributed per eligible fan entering Rate Field while supplies last. An eligible fan must meet advertised age limits or other requirements. Want to skip the and secure your promo item? Visit whitesox.com/guaranteedpromo to pre-purchase a promotional item.

Public Transportation

Rate Field is easily accessed via public transportation. The ballpark is located just off the Sox-35th station of the CTA Red Line. The area is also serviced by a number of bus routes. Guests may visit the Chicago Transit Authority website at transitchicago.com or contact them via phone at 312.836.7000 for more information.

The Metra stop is located at 35th Street just east of the Dan Ryan Expressway, along the Rock Island Line. For a complete schedule, guests may visit the Getting to Rate Field page.

Q

R

Rain Checks

Please see press release for current rain-out policy.

Rain Rooms

Located by Gate 1 on the Main Level and at Gate 3 and 5 entrances on the Upper Level, the Rain Rooms will be open to guests on warm days.

Rate Club

The Rate Club is a premium seating area located behind home plate on the Lower (200) Suite Level. Guests holding tickets for this seating area may enter at the Gate 4 Diamond Suite entrance or via any gate and proceed on the Main (100) Level to the Diamond Suite entrance. Guests sitting in the Rate Club have exclusive access to a pre-game buffet and in-seat waitstaff service, both of which are included in the price of their ticket. The Rate Club remains open until approximately one hour following the conclusion of the game. For more information about the Rate Club visit Premium Seating.

Re-entry Policy

Once a guest exits the ballpark, they may not return.

Retail Locations

The Team Store is located at Gate 5 and is accessible inside the ballpark via the Gate 5 bridges. For more information please visit White Sox Team Store, A Fanatics Experience.

Retired Numbers

The retired uniform numbers for the Chicago White Sox are Nellie Fox (2), Harold Baines (3), Luke Appling (4), Minnie Minoso (9), Luis Aparicio (11), Paul Konerko (14), Ted Lyons (16), Billy Pierce (19), Frank Thomas (35), Mark Buehrle (56) Carlton Fisk (72) and Jackie Robinson (42).

Rideshare Service

Fans are encouraged to take a rideshare service to Rate Field. The Rideshare Lot is located in Lot A on the Wentworth Avenue side for pick-up and drop-off. The lot will be open until one hour after the conclusion of home games. Fans arriving by a rideshare service should enter and exit the ballpark through Gate 5.

S

Scalping

The resale of tickets at any price is prohibited on ballpark property.

Scoreboard Messages

Fans can purchase their own special message to be displayed on the right field video screen at Rate Field during any White Sox home game. Scoreboard Message orders can be purchased online for as low as $70. All requests must be made at least two days prior to the game, in which the message is to be displayed. A limited number of day-of-game messages are accepted at the Guest Relations booths located on the main and upper concourses behind home plate. All proceeds benefit Chicago White Sox Charities. Visit whitesox.com/scoreboard for more information.

CIBC Scout Club

This all-inclusive area is accessible to guests holding a CIBC Scout Club ticket. Guests may enter through the entrance at Gate 3 1/2. This area is also accessible through the Main (100) Level seating area directly behind home plate. No food or drink may leave this area. For more information about the CIBC Scout Club, visit Premium Seating.

Search Procedures

Rate Field employs the use of walk-through metal detectors at each entry gate. All bags will be subject to search or will not be allowed into the ballpark. Please see Bag Policy for approved carry-in sizes.

Security

Please contact any security guard or visit the nearest Guest Relations Booth for assistance. Rate Field security guards are located throughout the ballpark. Guests in need of assistance are encouraged to use their mobile phone to anonymously text 773-754-4357 (HELP). A reply message will be sent to your phone by our Command Center personnel and the appropriate staff member will be dispatched to the appropriate location as needed. Standard text messaging rates may apply.

Sensory Room

Rate Field has a modern LED field light system that features a sequence of flashing lights that may affect guests who are susceptible to photosensitive epilepsy or other photo sensitivities.
There are two sensory rooms located in the ballpark. A Sensory Room in Suite 460 and a sensory pod in section 530. To access one of the sensory locations, please contact any Guest Service Representative, Security Guard, or go directly to the Guest Relations Booth located behind home on your level.

Plumbers 911.com Shower

The shower from Old Comiskey Park, located on the Main Level near section 161, is available for our guests to cool down on hot days.

Smoking

The use of tobacco products including smokeless tobacco and e-cigarettes is prohibited in the ballpark and the ramps. Violators are subject to ejection and fines imposed under Chicago Municipal Code Chapter 7-32 and Illinois Compiled Statutes 410 ilcs 82. Guests failing to comply with this policy will be asked to surrender his or her ticket and to exit the ballpark.

Southpaw

Sox Split presented by Wintrust

This 50/50 raffle, conducted by the Chicago White Sox Charities, provides half the net proceeds to the winning ticket purchased on a daily basis. Fans 18 and over can purchase tickets in the ballpark or online (IL residents only) until the end of the game. The daily winning number is announced online by visiting whitesox.com/soxsplit. The winning number may also be obtained by calling the phone number printed on the raffle ticket or on whitesox.com/soxsplit.

Stadium Club

Located in the right field corner, the Stadium Club has two levels of dining with widespan views of the field. Entrances are located at the rightfield corner of the Club Level or through the main Stadium Club entrance, located at Ground Level adjacent to Gate 2. The Stadium Club can also be accessed from the elevator lobby located on the Main Level at section 110. The Stadium Club can be booked for non-gameday parties & events by calling 312.674.1000.

Stairways

Internal stairways are to be used for exiting White Sox guests on an emergency basis only.

Statues

Statues of Charles Comiskey, Minnie Minoso, Carlton Fisk, Billy Pierce, Harold Baines, Luis Aparicio, Nellie Fox, Frank Thomas, Paul Konerko and Mark Buehrle are located on either side of the Fan Deck in center field on the Main Level.

Strollers

Guests are permitted to bring strollers into Rate Field after they have been searched at the gates. Smaller umbrella-style strollers may be folded to fit underneath the seats. Strollers may not be placed in wheelchair accessible seating locations. If you have a stroller too large to fit at your seat, you may check it at any Guest Relations Booth.

Sunscreen

Aerosol can sunscreen is not permitted inside the ballpark. Sunscreen sticks or lotion is permitted as long as it is small enough to fit in small clutch purses (under 9"x5" in size). Fans can also purchase sunscreen at the Grab N’ Go stands.

T

Tailgating

Tailgating is permitted in parking lots until the scheduled start of the game. Tailgating is not permitted after the game. (Note: Tents or any other obstructions in the main pathways of the parking lots will not be permitted. Pathways for emergency personnel must be clear at all times). Fans who tailgate must set up in their respective parking space and avoid blocking pathways and traffic. For specific rules, please visit whitesox.com/tailgating.

Telephones

For guests requiring a telephone on the Main (100) or Upper (500) Levels, the Guest Relations Booth can provide a telephone. Courtesy telephones are available for local and toll free calls in the hallways on the Suite (200 and 400) Levels and Club (300) Level.

Throwing of Items

Throwing beer or other items will not be tolerated. Offenders will be ejected from the park and subject to fines and arrest.

Ticket Window

Tickets

Tickets to all Chicago White Sox games are sent as mobile tickets via email. Fans will need to have created a White Sox ticket account and present his/her smart telephone at the gate to gain entry. Any fan having issues with his/her telephone or does not have a smartphone should be directed to any open ticket window for assistance.

Group/Season Tickets
Information regarding group or season tickets can be obtained by calling the Chicago White Sox Sales Office at 312-674-1000.

Standing Room Only (SRO)
These tickets occasionally will be sold on a very limited basis for a sold-out game through the Rate Field ticket windows or at whitesox.com. Guests holding SRO tickets should be directed to the outfield concourse area only.

Topo Chico Hard Seltzer Cantina

Located at the top of the stairs in section 159, the Topo Chico Hard Seltzer Cantina is open until the last out of each game. Wheelchair access is up ramp 6 or through the Diamond Suite elevators located behind home plate.

Tours

For inquiries about tours of Rate Field, please fill out a question form at whitesox.com/fanfeedback. Donations are requested for these tours, with the proceeds going to Chicago White Sox Charities.

U

Umbrellas

Small collapsible umbrellas are allowed into the ballpark. Umbrellas with metal tips and umbrellas larger than 10 inches are not permitted into the ballpark. No umbrellas may be open in the seats while the game is in play as they obstruct the view of other guests.

Unauthorized Transmission of Game

No person admitted to the park shall transmit or aid in the transmission of any description, account, filming or reproduction of any baseball game or exhibition conducted in the park unless expressly authorized by the Chicago White Sox.

V

Video Recordings

Video recorders are permitted in the park as long as they are not used to reproduce the actual game or interfere with any guests' enjoyment of the game. For more information, please visit our camera policy.

Volunteer Corps

A signature program for the White Sox, the Volunteer Corps serves as a way to unite White Sox fans through service opportunities within our community. The team organizes community outreach events that incorporate support from current and former players, coaches, Southpaw, front office staff and members of the volunteer group to serve shoulder-to-shoulder to make Chicago a better place to live, work and play. Visit whitesox.com/vc for more information.

W

Washrooms

Men's and women's washrooms are located on all levels throughout the ballpark. Changing tables are available in all men's and women's washrooms. A family restroom/gender neutral washroom is located in section 106. The key can be obtained from the Guest Service Representative in the section.

Water Fountains

Water Fountains are located near the restrooms throughout the ballpark. Select water fountains have water bottle refill stations.

White Sox Charities Auction

Wheelchair Escort Service

The White Sox provide all guests with access to wheelchairs and escorts for transportation to and from the gates to your seating area. A limited number of wheelchairs are available at Gates 3 and 5 and the Guest Relations Booths on a first-come, first-served basis. Due to their limited number, wheelchairs cannot be signed out for the entire game.

Xfinity Wifi

At Rate Field, Xfinity Wifi is accessible to all fans. To connect to high-speed internet from your phone, go to your Settings > Wi-Fi > Select WhiteSox-Free-Wifi. After reviewing and accepting our terms and conditions, you will have access to free Wifi.

X

Y

Z

Become a White Sox Insider