Access Guide for Guests with Disabilities

Designated ADA parking is available in Lot C, Lot E & Premium Lot B for cars displaying state-issued disability placards or license plates. Fans in need of assistance will be allowed by ballpark personnel to be dropped off and/or picked up in Lot B. Fans will have access to Lot B and Gate C via 33rd Street. To reach Lot B or C guests from the north should travel south on Wentworth from 31st Street and turn right on 33rd, then left on Wells Street. Guests coming from the south should travel north on LaSalle from 35th and turn left onto 33rd, then left onto Wells.

Fans are encouraged to purchase prepaid parking at whitesox.com/parking and save $10 by buying in advance. Limited day-of-game online/in-person parking will be available. All parking transactions with official staff are conducted within official White Sox parking lots and NOT prior to entry or outside of any parking lot or on city streets. In addition, all official parking staff with Sox logos on their uniforms conduct transactions with credit/debit cards only.

Parking lots open two hours before the start of every game (except for the home opener). Fans holding mobile prepaid parking passes should display the passes prominently as they approach the parking lots.

Sight line accessible and wheelchair seating is located on all levels. Levels are accessible by elevators at Gate 5 and behind home plate. Fans with wheelchairs may make arrangements prior to arrival by calling (312) 674-5225. TDD (312) 674-5188.

Personal headset radios are available free of charge at all Guest Relations Booths.

All ATM's at Rate Field are marked with Braille. They are located on the 100 Level behind home plate and in center field; in section 540 and behind home plate on the 500 Level; outside of the Leinenkugel’s Craft Lodge and outside of the park at Gate 4 and 5 on the Ground Level.

Closed Captioning is available for our fans on the right field video board or on the MLB Ballpark App.

For the convenience of guests requiring special assistance plus one companion, elevators are located behind home plate and at Gate 5 on the north side of the park.

Escalators are located at Gates 3 and 5 to access the Lower (100), Club (300) and Upper (500) levels.

First aid is located on the ground level behind home plate. Use the marked elevators to access the room. Should you require assistance, please contact any uniformed staff member. You can reach our safety command center by texting 773-754-HELP (4357). Assistance of any kind will be dispatched.

Guest Relations Booths are located on the 100 Level, Club Level, and 500 Level of the ballpark. Guest Service Representatives are trained to handle the needs of our guests. Feel free to stop by with your questions, comments or suggestions. Electric wheelchairs may be recharged at the Guest Relations Booth by informing a Guest Service Representative. Arrangements may be made in advance by calling 312-674-5225.

A dedicated sign language interpreter can be arranged with advance notification by contacting Chicago White Sox Guest Relations 312-674-5225. Interpreters may be available without notice during most games by making a request at any guest relations booth.

Ear plugs and noise reducing headphones are available at all guest relations booths.

A quiet room with touch panels, weighted lap pads and more for our guests needing a short sensory break is located in Suite 460.

Every washroom in Rate Field is equipped for guests who are wheelchair users. A companion washroom is located near section 106 on the 100 Level. Please contact the Guest Service Representative near section 106 for access to the companion washroom. First-Aid is also available as a companion restroom.

Rate Field welcomes service animals utilized by guests with disabilities.

The Team Store located at Gate 5 and all Rate Field Gift Shops are wheelchair accessible. Additional shops are located behind home plate on the 500 Level and on the 100 Level near sections 101, 123 and 157.

Single-game or group tickets may be purchased in advance by calling 312-674-5246. Tickets may also be purchased at the Rate Field box office at Gate 4 during business hours. Wheelchair accessible ticket windows are located at the main box office and at Gates 3 and 5. If a group contains a number of guests with limited mobilities, please call the numbers listed above for special arrangements.

Water fountains are located near the restrooms throughout the ballpark. Select water fountains around the ballpark have refillable stations.

Should you require a wheelchair escort from any gate entrance to your seat, please ask any uniformed personal at the gate. Escorts can be arranged for exiting to the gate following the game through the guest relations booth or by asking any uniformed staff member. Please be aware escorts cannot enter the parking lots.