MLB Ballpark Frequently Asked Questions

arrow-expand-41766arrow-contract-41767

What's new with Ballpark in 2024

  • MLB has partnered with SeatGeek as its exclusive Fan-to-Fan Ticket Marketplace. Fans will now be able to list their tickets for sale directly from the MLB Ballpark app.
  • The MLB Ballpark app now has Ticketmaster's SafeTix™ enabled so tickets will have rotating barcodes for greater security.
  • Fans will now be able to use the MLB Ballpark app to forward any of your tickets, not just season tickets.

Table of Contents

  1. Supported Devices
  2. Getting Started
  3. Navigation and Usage
  4. MLB Ballpark Digital Ticketing
  5. Frequently Asked Questions
  6. Support Information

Supported Devices

Supported Apple Devices:

  • iPhone 6s or newer *
  • iPod Touch 7th Generation *

* Requires iOS 15.0 or later

Apple Devices that support Apple Pay technology for participating Clubs:

  • iPhone 6s or newer *

* Requires iOS 15.0 or later

Supported Android Operating Systems:

  • Android OS 8 - 14

Getting Started & Verifying Ticketing and Loyalty Accounts

Accessing the MLB Ballpark app

The MLB Ballpark app can be downloaded directly from the App Store on Apple devices or Google Play on Android devices. Accessing content in the MLB Ballpark app requires an MLB or a Club.com account. If you do not have an existing account, you can create a new account during initial app login.

MLB Ballpark Digital Ticketing

The MLB Ballpark app's digital ticketing features allow you to purchase new tickets, present existing tickets at the ballpark for entry, and forward tickets to friends and family, or receive tickets. These features can be found in the “Tickets” tab, "Wallet" section or on the “Home” tab for upcoming games. For additional information on how to set up and use the new MLB Ballpark app digital ticketing features, please refer to the "MLB Ballpark Digital Ticketing" section below.

For any "Wallet," account, tickets, or related support inquiries, please utilize the MLB Ballpark app Digital Assistant for step-by-step assistance.

Club Loyalty Programs

If you are a member of a participating Club's loyalty program, you can access that program by navigating to the Team tab and tapping on your team's Loyalty program module. The location of this module card may differ from Club to Club based on how that Club has configured its Team tab.

If you are signed in with your MLB/Club.com account associated with the Loyalty program, you will be taken to a digital membership card, where you can view your account information, benefits, and stored value (eCash, if applicable). If your accounts are not successfully linked, you will be provided with Club-specific contact information for assistance. For inquiries about Club Loyalty program usage, your account, reward points, or stored value (eCash), please review the specific information for the Club.

Navigation and Usage

Home Tab

The "Home" tab is your source for personalized and contextually-relevant content and suggestions as you prepare for your ballpark visit and to complement your experience at the game.

Your Next Ticketed Event

The "Home" tab provides quick access to tickets for your next event. Tapping on the event card allows you to view your tickets and manage ticket forwards, after logging into your Ticketmaster account. Once signed in, tapping on "Open Tickets" will take you to your ticket(s), where you can Add to Apple Wallet, View Barcode, view Ticket Details, or Transfer your ticket(s) to someone else.

Recommended Content

The "Home" tab is updated with contextually-relevant content and suggestions based on who you are, where you are, and what time it is relative to upcoming events, including:

  • A prompt to select your favorite team to stay connected with updates on stadium information and game day communication
  • In-venue features to make the most of your ballpark visit, such as mobile food and beverage ordering at select Clubs
  • Game day offers and promotions to be used at the ballpark or with sponsored partners (at participating Clubs)
  • Reminders to forward tickets* to your friends and family
  • Adding your ballpark check-in to your Profile history to capture photos and commemorate your game day experience
  • Upcoming match-ups based on your location and proximity to nearby venues
  • Enabling location services at the top of the "Home" tab unlocks exclusive content and relevant information throughout your ballpark visit.

NOTE: Not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available, as the "Transfer" button will be inactive and grayed out.

Tickets Tab

The "Tickets" tab enables you to purchase, access, and manage your tickets all in one place. This content is split into your "Wallet" for access to purchased tickets and "Buy Tickets" to browse schedules and purchase tickets to upcoming games/events.

Wallet

Access and manage your existing tickets. Ensure your account is verified to view, access, and manage tickets associated with your MLB, Club.com, Club account, and/or Ticketmaster account.

View All

For fans with tickets to more than 5 events in their Wallet, the "View All" link allows you to access all events you have.

Buy Tickets

Scroll through any team's upcoming schedule. Tap on a row or the green ticket icon to purchase tickets to a specific event.

Filters allow you to narrow down the full schedule to view just home games or navigate to another team's schedule. If you have any questions about ticketing, please see the "MLB Ballpark Digital Ticketing" section in the FAQs below.

Ticket Forwarding

Once signed in to your Ticketmaster account within the Tickets tab, when you select a specific event, you will have access to all of your tickets for that event. If you have more than one ticket, the view will default to your first ticket, and you can scroll left to view additional tickets in the carousel. From here, you can click Transfer to select which ticket(s) you would like to forward to another person via email or SMS, by either selecting from your Contacts or manually entering the recipient's contact information. This view will also provide updates on the status of forwarded tickets, e.g., when accepted by the recipient. Depending on the ticket type, forwarded tickets can be canceled or recalled.

NOTE: Not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available, as the "Transfer" button will be inactive and grayed out.

Ballpark Digital Assistant & Ticket Troubleshooting

The MLB Ballpark app Digital Assistant provides a universal Ticketing Guide with the ability to troubleshoot issues with ticket access, forwarding, recall, and more. The Ballpark Digital Assistant can also give information on stats, game schedules, scores, and standings. To access the Digital Assistant, select the "chat" icon in the top right-hand corner of the "Home" or "Tickets" tab in the MLB Ballpark app.

Offers

Fans that unlock exclusive offers by attending and completing an official Ballpark check-in at select games can view those offers from the Ballpark "Inbox" on the top right corner of the "Home" and "Profile" tabs. Unlocked offers will live in a fan's Inbox until they are redeemed or have expired. Unlocked offers are a result of a successful check-in. To learn more about checking in, please refer to the Check-in section below.

Team Tab

Plan your visit and enhance your game day experience using the MLB Ballpark app's Team tab. Each Club customizes its Team tab with information about its unique ballpark, including transportation options, in-venue dining, in-stadium features or services, maps, and more. In most markets, fans can browse menus and order food and drinks right from the app.

Additionally, in select markets, fans can interact and engage with in-stadium activations, including voting, trivia, games, and more.

Navigate to your team's schedule to view events and purchase tickets by tapping on the "Schedule" tab in the subheader at the top of the Team tab.

Maps

Make the most of your time at the game with maps and directories to help you navigate around the stadium. From the Team tab, locate the Maps module or icon (location may vary by Club). Based on the map configuration, you will have access to search and filter for points of interest around the venue, including entry gates, dining options, merchandise, concessions, restrooms, and more.

Profile

To access your Profile, from the "Home" tab, tap the avatar icon or your initials in the top left-hand corner. The Profile section will allow you to edit your account information, verify your ticket accounts, modify your favorite team(s), and set notification preferences.

  • Edit Profile - Allows you to edit your MLB profile name, as displayed around the app and across MLB platforms when logged into your account.
  • My History - Keeps a record of your past ballpark visits (i.e., Check-ins). See more below in the "My History" section.
  • My Teams - Allows you to modify your Favorite Team(s). Tap team tiles in descending order (i.e., your favorite Club first) to rank your favorite teams or tap again to deselect a team(s).
  • My Notifications - Enabling notifications allows the MLB Ballpark app to send you push notifications and Inbox messages from your favorite team(s) on tickets, events, exclusive offers, and more.
  • My MLB Account Emails - Allows you to verify ownership of your ticket accounts for seamless ticket access. Also indicates whether your accounts are verified and allows you to take action to verify accounts in order to ensure you can access tickets associated with your email account(s) in the MLB Ballpark app.
  • My Ticket Accounts - Allows you to view and manage your verified ticket accounts.

My History

My History helps you reminisce about games you’ve attended, including stats about your ballpark visits, where you sat, game day photos, teams seen, and final scores.

When the “View Details” link is selected, your check ins are displayed by year in descending order.

Add a Game (Historic Check In)

Please refer to the Historic Check In section below.

Add Photo(s)

To add photos to an existing check in, simply tap on the check in, then tap the “+ Add New Photo” button. From there, choose whether you wish to take a photo with your camera or add one from your Photo Library. Take or select your photo, and then tap “Done”.

Remove Photo(s)

To remove photos from a check in, simply tap on the check in, then tap the photo you wish to remove. Then, tap the trash can icon in the lower right-hand corner of the screen. Please note, the photo will be permanently deleted from your check in and My History.

Edit Notes

If you would like to edit or delete an existing check in, simply tap on the check in. To edit, tap the “Edit” button in the top right-hand corner. Make changes to your notes or seat information and tap “Done”.

Delete a Check In

To delete a check in, tap on the check in and scroll to the bottom of the screen. You’ll notice a “Delete Game” button. If you delete a game, it will no longer display in your My History nor count towards your personal ballpark stats. Any photos associated with the check in will also be deleted.

Check In

Official Check In

An Official Check In can happen by having location services enabled or by manually checking in while at the ballpark. Checking in to a game will allow you to unlock exclusive ballpark offers as well as exclusive content on the Team tab that may only be accessible while in the stadium (e.g., voting).

Location can be turned on from the top right of the Home tab. Enabling location services for the MLB Ballpark app will allow the app to automatically complete an Official Check In by simply opening up your MLB Ballpark app while at the ballpark during the game.

You can also manually complete an Official Check In from the “Team” tab of the home team by tapping on the “Check In” button at the bottom of the screen. The earliest a “Check In” can be completed is 2 hours prior to the scheduled start time, and you must be near or in the stadium. If you are not near or in the stadium, the app will present a message indicating you need to be within proximity to check in. If you believe an error has occurred, you can tap on the “Refresh” button to refresh the information for the app to attempt to better locate you.

Accessing Unlocked Offers

Once an Official Check In has occurred, fans can access unlocked offers directly in their Inbox. For more details on accessing and unlocking offers after a check-in, see the Offers section.

Historic Check In

Time to pull out all those old ticket stubs! If you would like to check in retroactively to a game you attended in the past, you can now do so by tapping the “+” icon in the top right corner of “My History”. While adding a “Historic” Check In does not unlock any promotions or offers, documenting your past events will allow you to see your updated personal stats, including your own win-loss record in My History. You can add a Historic Check In at any time for any Spring Training, Regular Season, or Postseason game going back to 1903.

MLB Ballpark Digital Ticketing

The MLB Ballpark app's digital ticketing features allow you to purchase new tickets, present existing tickets at the ballpark for entry, forward tickets to friends and family, and receive tickets. These features can be found in the "Tickets" tab, "Wallet" section or on the "Home" tab for upcoming games.

Fans will now be able to use the MLB Ballpark app to forward any tickets, not just season tickets, after logging into your Ticketmaster account. Tickets will also now display a rotating barcode that automatically refreshes every few seconds, which helps ensure that your tickets are secure and cannot be stolen or replicated. So, heads up that screenshots will no longer be accepted at gate entrances!

Purchasing Tickets

  1. Tap on the "Tickets" tab in the bottom navigation bar and select "Buy Tickets".
  2. Make sure you have the correct team selected, or tap on the team name filter to change.
  3. Select the game for which you want to buy tickets by tapping on a row with the green ticket icon.
  4. Select your seats.
  5. Provide account and payment information.
  6. Review and complete your purchase.

Verifying Accounts and Accessing Tickets

Why verify my email?

In order to access and manage tickets in the MLB Ballpark app, fans must verify their email, regardless of whether the tickets were purchased or received through a ticket forward. By verifying your email you confirm ownership of the MLB account and associated tickets.

How do I verify my email?

  1. Fans need to login with an MLB account the first time they open the MLB Ballpark app. If you don't have an existing MLB account, you can create one as part of the initial onboarding process.
  2. Fans who view the "Home" or "Tickets" tabs without a verified account will be prompted to "Please verify your email address or refresh your tickets".
  3. Fans can request a verification email be sent to verify their MLB account OR add an email address under "Profile" and "My MLB Account Emails" to link the email associated with their tickets. All MLB Account Emails must be verified in order to access tickets associated with that email.
  4. Upon requesting a verification email, an email will be sent to that address asking you to verify that address by tapping on a one-time link.

How can I remove a verified account?

During the verification process, if you've added an incorrect email address OR would like to remove a secondary account that you've previously linked, you can do so within the app.

  1. Go to the "Home" tab in the bottom navigation bar, and click on the avatar icon or your initials in the upper left-hand corner to go to your "Profile."
  2. Click on "My MLB Email Account Emails," where you can see any emails that are linked and their verification status.
  3. Tap on "Remove", which will unlock all verified emails with a minus button next to each.
  4. Tap on the minus icon next to the email address(es) you wish to remove.
  5. Confirm that you want to remove the account by tapping the "Remove" button at the right of the email address.

Important Note: While you can remove secondary email addresses, users cannot remove their primary email address (the one used to login to the MLB Ballpark app).

How do I access my tickets?

Ticket Purchasers
  1. To find your purchases in the MLB Ballpark app, go to the "Tickets" tab and click "Wallet" to view the Event card for the ticket(s) that you purchased. If you don't see the Event card, tap on "Refresh" or pull down on the screen to refresh your ticketing inventory. Event cards will display for the next 5 upcoming events in your Wallet. For fans with more than 5 events in their inventory, tap the "View All" link on the top right of the wallet to view all upcoming events.
  2. Event cards will populate provided that the email address associated with those tickets is both a) linked with your MLB account, and b) you have verified your ownership over that email. If you are still not seeing an Event card, go to the "Home" tab in the bottom navigation bar, and click on the avatar icon or your initials in the upper left-hand corner to go to your Profile. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified. If you need to add another email, click on "Add Another Email" at the bottom of the screen, and follow the steps.
  3. Click on the Event card, which will take you into the Ticketmaster portal, to access and manage your tickets.
    • NOTE: Still not seeing the Event card? Click on the Team tab in the bottom navigation bar, select the Club that you have tickets for, and then click the "Access Tickets Here" link on the Club's Team Tab.
  4. You will be prompted to log in to your Club account or Ticketmaster account. Please note that this login will persist for 30 days, after which you will be required to login again.
  5. Once logged in, you will see a list of all your available Ticketmaster events for that specific Club. If you have only one event it will take you directly to your ticket(s) for that event. Tapping on the Ticketmaster Event card will take you to your ticket(s), where you can Add to Apple Wallet (following confirmation of your Apple ID), View Barcode, view Ticket Details, or Transfer your ticket(s) to someone else.
    • If you have more than one ticket, the view will default to your first ticket, and you can scroll left to view additional tickets in the carousel.
    • If you have a combination of both Single Game Tickets and Season Tickets, you will be able to access both types of tickets within the same login.
  6. If you have tickets to more than one Club that uses Ticketmaster as its primary ticketing vendor, you will need to log out of the Club or Ticketmaster account that you are currently logged in to and re-login to the other Club account in order to access those tickets. You can use the same email address across different MLB Clubs. You will need to repeat these steps each time you need to access tickets across different Ticketmaster Club accounts.
Accepting a Ticket Transfer
  1. If you received your ticket(s) as the result of a ticket forward from another fan, you need to first accept that ticket by clicking on the "Accept Tickets" button in the email.
  2. Open the MLB Ballpark app, go to the "Tickets" tab and click "Wallet" to view the Event card for the ticket(s) you just accepted. If you don't see the Event card, tap on "Refresh" or pull down on the screen to refresh.
    • NOTE: There may be a delay of up to 5 minutes before Ticketmaster publishes the Event card in the MLB Ballpark app.
  3. Event cards will populate provided that the email address associated with those tickets is both a) linked with your MLB account, and b) you have verified your ownership over that email. If you are still not seeing an Event card, go to the "Home" tab in the bottom navigation bar, click on the avatar icon or your initials in the upper left-hand corner to go to your Profile. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified. If you need to add another email, click on "Add Another Email" at the bottom of the screen, and follow the steps.
  4. Click on the Event card, which will take you into the Ticketmaster portal, to access and manage your tickets.
    • NOTE: Still not seeing the Event card? Click on the Team tab in the bottom navigation bar, select the Club that you have tickets for, and then click the "Access Tickets Here" link on the Club's Team Tab.
  5. You will be prompted to log in to your Club account or Ticketmaster account. Please note that this login will persist for 30 days, after which you will be required to login again.
  6. Once logged in, you will see another Event card for this event (if you have more than one ticket, otherwise, it will take you directly to your ticket). Tapping on the Event card will take you to your ticket(s), where you can Add to Apple Wallet, View Barcode, view Ticket Details, or Transfer your ticket(s) to someone else.
    • If you have more than one ticket, this view will default to your first ticket, and you can scroll left to view additional tickets in the carousel.
    • If you have a combination of both Single Game Tickets and Season Tickets, you will be able to access both types of tickets within the same login.
  7. If you have tickets to more than one Club that uses Ticketmaster as its primary ticketing vendor, you will need to log out of the Club or Ticketmaster account that you are currently logged in to and re-login to the other Club account in order to access those tickets. You will need to repeat these steps each time you need to access tickets across different Ticketmaster Club accounts.

Scanning a Ticket at the Ballpark

To access your tickets, please refer to the Verifying Accounts and Accessing Tickets section. From the Home or Team Tab in the MLB Ballpark app, tap on the Event card, and log in to your Club or Ticketmaster account. After logging into the Ticketmaster portal and selecting your event, you can either tap "View Barcode", which will pull up your rotating barcode for scanning at the entrance gate, or tap "Add to Apple Wallet", which will allow you to use NFC (near-field communication) to tap and go for entry into the ballpark. If you have more than one ticket, this view will default to the first ticket, and you can scroll left to view additional tickets in the carousel. You will need to either scan or tap each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

Ticketmaster barcodes are powered by SafeTix™, which enables encrypted mobile tickets built with leading-edge technology that comes standard with powerful fraud and counterfeit protection. SafeTix™ provides a unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure. Screenshots will not be accepted for entry.

Transferring and Receiving a Ticket

Transferring a Ticket

Once signed in to your Ticketmaster account within the Tickets tab, when you select a specific event, you will have access to all of your tickets for that event. If you have more than one ticket, this view will default to your first ticket, and you can scroll left to view additional tickets in the carousel. From here, you can click Transfer to select which ticket(s) you would like to forward to someone else via email or SMS, by either selecting from your Contacts or manually entering the recipient's contact information.

  • Select from Contacts - Your device's contacts will appear, giving you the ability to select a contact and then the contact's email address or phone number (if stored in your device).
  • Manually Enter a Recipient - Enter the First Name, Last Name, Email, or Mobile Number and Note to transfer your ticket(s).

This view will also provide updates on the status of forwarded tickets, e.g., when accepted by the recipient. Depending on the ticket type, forwarded tickets can be canceled or recalled.

NOTE: Not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available, as the "Transfer" button will be inactive and grayed out.

Canceling a Transferred Ticket

You can cancel a ticket forward at any time before the ticket is scanned into the ballpark. To cancel a forward:

  1. Tap on the "Tickets" tab from the bottom navigation bar in the MLB Ballpark app.
  2. Find and tap on the Event card related to the ticket you've forwarded.
    • NOTE: This will take you into the Ticketmaster portal, from where you can access and manage your tickets. For details, please refer to How do I find and access my tickets?
  3. Find the ticket that you've transferred, and tap "Cancel Transfer".
  4. When prompted, if you are sure you want to reclaim this ticket, select "Yes."

Receiving a Transferred Ticket

To accept a ticket transfer, please see the Accepting a Ticket Transfer section.

Selling Tickets on SeatGeek

To sell your Ticketmaster tickets from the Ballpark app please complete the following steps. You will be directed to SeatGeek, the official marketplace of Major League Baseball, to list your tickets for sale.

  1. Tap on the "Tickets" tab in the Ballpark app
  2. Select the event with the tickets you want to sell. Note: you can only sell tickets within the same event. Tickets for multiple events need to be listed for sale separately
  3. Login to the Ticketmaster portal with your Ticketmaster account
  4. Select the specific game you want to sell
  5. Tap "Sell" within the Ticketmaster ticket
  6. Select the tickets you want to sell. Note: not all tickets are able to be resold, see ticket terms for details
  7. Tap "Continue" on the confirmation modal directing you to SeatGeek
  8. Sign up or Login to your SeatGeek account
  9. When logged into SeatGeek, select the seats to be listed for sale, payout method, price and original ticket price
  10. Confirm your ticket listing and your ticket(s) will be officially listed on SeatGeek's marketplace"

Frequently Asked Questions

What should I do if I am unable to present my tickets using the MLB Ballpark app?

If you are unable to access your tickets via MLB Ballpark digital ticketing or the "Tickets" tab in the MLB Ballpark app, please contact the Box Office for immediate assistance or select the Digital Assistant chat icon at the top right-hand corner of the "Home" or "Tickets" tab.

If you do not remember your MLB account password, you can request a new password for your MLB account by tapping on "Forgot Password?" on the login screen.

What ballparks support digital ticketing?

All 30 major league ballparks support digital ticketing for the 2024 season.

What ballparks support club loyalty programs?

  • Chase Field (ARI)
  • Camden Yards (BAL)
  • Angel Stadium (LAA)
  • Globe Life Field (TEX)
  • Truist Park (ATL)
  • Fenway Park (BOS)
  • Wrigley Field (CHC)
  • Guaranteed Rate Field (CWS)
  • Great American Ball Park (CIN)
  • Progressive Field (CLE)
  • Coors Field (COL)
  • Comerica Park (DET)
  • Minute Maid Park (HOU)
  • Kauffman Stadium (KCR)
  • loanDepot Park (MIA)
  • American Family Field (MIL)
  • Citi Field (NYM)
  • Yankee Stadium (NYY)
  • Citizens Bank Park (PHI)
  • PNC Park (PIT)
  • T-Mobile Park (SEA)
  • Busch Stadium (STL)
  • Oracle Park (SFG)

Support Information

Club Loyalty Program Support

For inquiries about Club loyalty program usage, your account, tickets, reward points, or stored value (eCash), please review the specific contact information for the Club which is listed in the app.

Ticketing Support

For all inquiries regarding ticket accounts, inventory, verifying or ticket presentation, please contact the Club Box Office for immediate assistance. For self-service remediation in the app, select the chat icon from the "Home" or "Tickets" tab to follow step-by-step instructions in the Ballpark Digital Assistant chatbot.

If you have any questions about the "Wallet" section of the "Tickets" tab, please contact the Club Box Office for immediate assistance or follow the instructions presented in the error message.

For inquiries involving Apple Pay transactions, please contact the Club Box Office for assistance.

Club Ticket Help Contact

ClubPhoneEmail
Arizona Diamondbacks(602) 514-8400[email protected]
Atlanta Braves(404) 577-9100 (Option 6)[email protected]
Chicago White Sox(312) 674-1000[email protected]
Colorado Rockies(303) 762-5437[email protected]
New York Yankees(212) 926-5337 [email protected]
San Diego Padres(619) 795-5555[email protected]
Seattle Mariners [email protected]
Toronto Blue Jays(416) 341-1234https://www.mlb.com/bluejays/forms/tor-2022-contact-us-form

MLB Ballpark App Support

If you have any questions or require troubleshooting assistance with the MLB Ballpark app, please contact Customer Service online or call us toll-free at 866-244-2291 (US) or 315-203-6761 (International).

Customer Support Hours:

  • Monday through Saturday 12 p.m. to Midnight ET
  • Sunday 12 p.m. to 10 p.m. ET

Customer Support remains open until the conclusion of the last game each day.

Customer Support will remain closed on the following days: November 5th, 2024, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.