Kauffman Stadium
One Royal Way
Kansas City, MO 64129
816-504-4040
1-800-6ROYALS
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Address & Phone Numbers
Kansas City Royals
One Royal Way
Kansas City, MO 64129
General Toll Free Phone Number/Tickets: 1-800-6ROYALS (676-9257)
Guest Services: 816-504-4040, Option 5
Lost and Found: 816-504-4201 or 816-504-4204 during normal business hours, Monday - Friday, 9am - 5pm. Please call Guest Services Office phone numbers (816-504-4210 or 816-504-4211) during game-day hours for inquiries or assistance.
Alcohol Policy
Kauffman Stadium guests are encouraged to drink responsibly. Guests must be 21 years of age or older to purchase and consume alcohol. Proper identification is necessary to purchase any alcoholic beverages. Each guest is limited to 2 alcoholic beverages per transaction. All alcohol sales will conclude in the end of the 8th inning at all general concourse concession stands while alcohol sales in all premium areas (including the Rivals Sports Bar and Boulevard Brewing Craft & Draft) will conclude at the end of the game. Stadium Management reserves the right to discontinue sales at any time. Guests will not be allowed to bring alcohol into or out of Kauffman Stadium. Guests will not be permitted to enter the stadium if they appear intoxicated. Drunk and disorderly behavior, or violation of any alcohol policy will result in ejection from the stadium without refund.
ATMs/Reverse ATMs/Cashless
As a part of going cashless, there are no longer ATM machines at The K. For those fans that may only have cash as an available means of payment there will be reverse ATM machines that allow automated and touchless exchange of cash for a payment card that can be used at any location that accepts Mastercard. Reverse ATMs are located in the Plaza Team Store, sections 221 and 234, in the outfield behind Crown Vison, and sections 419 and 423.
Autograph Areas
To assure the health and safety of our guests, players, and staff, autographs are currently prohibited in the Truman Sports Complex parking lots. Autograph areas should take place outside the barricaded area around Gate D entrance before games.
Thank you for your cooperation in helping the Kansas City Royals have a safe environment for all of our guests.
Automotive Assistance
Guests are encouraged to contact their vehicle service provider as the Royals permit guests to do. For additional assistance, please seek out your nearest parking representative or visit the Plaza Level guest services office behind home plate.
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Baby Changing Areas
Baby-changing tables are available in all restrooms of Kauffman Stadium.
Bags
To provide for a safe environment at Kauffman Stadium and expedite entry into the stadium the Royals have outlined the only bags approved for entry into the stadium.
- (1) Clear bag no larger than 12” x 12” x 6” with all items inside easily visible.
- One-gallon clear zip-seal bag (Ziploc® bag or similar).
- Small clutch bags that do not exceed 9" x 5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
- An exception may be made for medical reason or manufactured diaper bags that accompany infants and young children after proper inspection.
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Game-Day Assistance Phone Line/Texting Program
As an effort to increase our guest service on game days, the Royals offer a game-day assistance phone line which is 816-504-4040 (Select Option 5). Guests are able to call to ask game day questions and communicate any assistance needed to ensure a great experience (parking, accessibility assistance, etc.) during the following times to our Ticket Services Representatives and Game-day Receptionist:
- Monday - Friday: 9:00am until 30 minutes after the game is complete
- Saturday: 3 hours prior to first pitch until 30 minutes after the game is complete (i.e.: 10 a.m. for 1:10 p.m. game, 3 p.m. for 6:10 p.m. game)
- Sunday: 3 hours prior to first pitch until 30 minutes after the game is complete (i.e.: 10 a.m. for 1:10 p.m. game)
- Starting times may be adjusted by the Guest Experience Department to start earlier when large capacity or close to sell-out crowds are anticipated as an effort to communicate ticket availability for our guests inquiring.
- In addition, guests are encouraged to utilize our text assistance program during games by first texting "ASSIST" with Location and Issue to 42682 for assistance or to report unruly behavior. A Guest Services Representative will be made available to assist the guest in a response to the text.
Gates Open
Friday - Sunday Games: All gates will open 1.5 hours prior to game time. Gate C opens 2 hours prior to CommunityAmerica Credit Union Crown Club ticket holders (Sections 1 - 6) only.
Monday - Thursday Games: All gates will open 1 hour prior to game time. Gate C opens 2 hours prior to CommunityAmerica Credit Union Crown Club ticket holders (Sections 1 - 6) only.
All Games: The Outfield Experience and Boulevard Brewing Craft and Draft open 1.5 hours before all games through Gates A & E
Giveaway Days - On dates where there are scheduled giveaways, all gates will open 1.5 hours prior to game time. Gate C opens 2 hours prior to CommunityAmerica Credit Union Crown Club ticket holders (Sections 1-6) only.
Giveaways
Giveaway items are available on a first come, first serve basis at select games. For giveaway details, please visit our Promotional Calendar
Go-Ahead Entry
Go-Ahead Entry is a technology at The K that uses a camera to authenticate fans and scan tickets for a more streamlined entry into the ballpark. Fans can register using the MLB Ballpark app, capture a selfie and enjoy the ultimate hands-free, free-flow experience entering the stadium. Go-Ahead Entry is currently available at Gates A, B, D, and E at Kauffman Stadium.
Grants
The Kansas City Royals Foundation uses the power of sport to improve the lives of Kansas Citians by supporting education and literacy efforts, promoting healthy and active communities, uplifting our military and veterans, and more. Since its inception in 2001, The Royals Foundation has donated more than $28 million in grants to hundreds of local nonprofits, including $3 million in 2024. To learn more about applying for a The Kansas City Royals Foundation grant, please visit royals.com/grants. To learn more about applying for a field renovation grant through The Kansas City Royals Foundation’s Royalty Fields program presented by Price Chopper, please visit royals.com/royaltyfields.
Group Ticket Sales
Enjoy the very best of what the ballpark has to offer by bringing your company, school, club, sports team, church or non-profit organization to the ballpark and create memories that will last a lifetime. For more information on Group Tickets, Suites or Party Spaces, contact the Kansas City Royals Group Sales Department at (816) 504-4040, option 4, or email: groupsales@royals.com.
Guest Feedback
Your feedback is very important to us as it is our goal that all Royals fans and guests have a great experience while visiting Kauffman Stadium. Guests are encouraged to email guestservice@royals.com or fanfeedback@royals.com or call 816-504-4201 to share their feedback.
Guest Services
You are welcome to address questions or concerns before or during the game in Guest Services. The main office is located on Plaza Level behind the Diamond Club Lobby, and the second office is located on View Level behind home plate at section 420. The office is available from the time the gates open until approximately 60 minutes after the game ends.
Guests with Disabilities
For your convenience, there are ample reserved parking spaces available for guests with disabilities with properly licensed or tagged vehicles. In addition, please see our "Courtesy Golf Carts" information for shuttle assistance. There is also a designated entrance at each gate for easy access into Kauffman Stadium. All restrooms are accessible throughout the stadium. Elevators are located near the escalators on both the first and third base side and in the Diamond Club Lobby. Guests needing access to the 100 level seating area will need to use the elevators in the Diamond Club lobby or Royals Hall of Fame lobby. Reserved seat locations for wheelchairs with one companion are available on every level. Should a guest need assistance in reaching their seat, transportation wheelchairs are available at all Gates (A, Price Chopper B, C, D & E). Wheelchairs must be returned once the guest has reached his or her seat to assist other guests.
To purchase seats in Accessible Seating sections, click on the Purchase Tickets link in the schedule for the game you would like to attend when single-game tickets become available. On the bottom of the purchase page, there is a link titled "Click Here for Accessible Seating Requests".
To purchase seats in Accessible Seating sections, click on the Purchase Tickets link in the schedule for the game you would like to attend when single-game tickets become available. Under additional options, click on "ACCESSIBLE SEATING".
Arrangements for the wheelchair seating areas may be made in advance by calling the Royals at 1-800-6-ROYALS (676-9257) and are subject to ticket availability. These seats are sold on a first-come, first-served basis. Accessible ticket windows are available day of game at all gates.
For more information or advance assistance, click below or please contact the Guest Experience Department at RoyalsADATeam@royals.com or 816-504-4201. Guests may also visit any Guest Services office during the game for assistance.
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Hall Of Fame Presented By Commerce Bank
Visit the Royals Hall of Fame, presented by Commerce Bank, located inside Gate A on the left-field Plaza Level concourse. Stop by and learn the history of the Royals and professional baseball in Kansas City. Guests can see the Royals' 1985 and 2015 World Series Championship trophies, the 1980, 1985, 2014, and 2015 American League Championship trophies along with other artifacts from Cy Young Awards to Rawlings Gold Gloves and other memorable items from throughout Royals history. During the 2025 season fans can also enjoy Kauffman Stadium's exclusive 'The Fall Classic - World Series History' exhibit with artifacts on loan from the National Baseball Hall of Fame & Museum in Cooperstown, NY.
Handouts
Handouts in the parking lot are not permitted at any time. Additionally, selling or reselling of items is also not permitted in the parking lot.
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Radio Affiliates
Royals games are broadcast locally on KCSP 610 AM and 96.5 The Fan, plus additional stations throughout the Midwest (subject to change).
Radios/Televisions
Hand-held radios and televisions are welcome at Kauffman Stadium as long as they do not interfere with other guests' enjoyment of the game. The Royals reserve the right to ask any guest to discontinue the use of such devices.
Rainouts
In the event that an event is canceled or postponed because of rain, inclement weather conditions, or other reasons beyond the control of the Royals, tickets will be subject to the Royals' announced policy for the specific Event. Please retain your ticket until the Royals announce the updated policy for the Event, which the Royals may do through the media or royals.com.
Re-entry Policy
There is no re-entry permitted for any event held at Kauffman Stadium. Once a guest has exited through the stadium gates, they are not permitted back into the stadium.
Rideshare Info
Rideshare services like Uber, Lyft, and Taxi Service are available at Kauffman Stadium. Pre-Game: Enter through any Toll Gate and follow the direction of Royals Staff. Post-Game: Enter through Gate 1 and look for the designated Traffic Row in the middle of Lot A.
Rivals Sports Bar
Rivals Sports Bar, located just beyond right field, offers an indoor/outdoor model to allow fans inside of Rivals and those on the concourse the opportunity to enjoy an extensive selection of beverages. A large HD projection screen and twelve 60-inch televisions have been added. The kitchen offers a refined sports bar menu featuring items such as Pepperoni Pizza Rolls, Parmesan Garlic Street Fries, and the Rivals Reuben Sandwich. The bar offers a selection of draft beers and a wide variety of packaged beers, seltzers, and canned cocktails as well as signature cocktails including the Frozen Royal Rita.
Royals Authentics Store
The Royals Authentics store is located on the third base side of the Plaza/Field Level of Kauffman Stadium near section 225 and Price Chopper Gate B. The store offers guests the opportunity to purchase exclusive one-of-a-kind memorabilia during a visit to the ballpark. Royals Authentics features a wide selection of Major League Baseball authenticated items, including game-used bats, baseballs, bases, jerseys, caps and more! In addition, Royals Authentics carries collectibles autographed by current and past Royals players. All game-used and autographed items have been authenticated by Major League Baseball with a tamperproof hologram. A portion of all proceeds will benefit Royals Charities. Guests may visit the Royals Authentics store when gates are open to Kauffman Stadium until the end of the game or purchase items at any time via their online shop (www.royals.com/authentics), online auction page (www.royals.com/auction) emailing royalsauthentics@royals.com or calling (816) 504-4041.
Royals Hall Of Fame
See Hall of Fame.
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Schedules
The Royals season schedule is now available online at royals.com.
Scorecards
Scorecards are available for $1 at Kauffman Stadium souvenir stands.
Season Tickets
Various season ticket packages are available to fit the needs of any fan and budget. Visit the Ticket Sales and Services Center located on the Plaza level next to the Royals Team Store. or call (816) 504-4040, option 2 or email: seasonsales@royals.com.
Seating Policy
Guests should sit only in the seats for which they hold valid tickets. We ask guests to be considerate of entering the seating area while the game is in play so that all guests can enjoy the game.
Security Measures
In order to maximize safety and guest experience restrictions exist on what can be brought into Kauffman Stadium. Each fan may carry one clear plastic, vinyl, or PVC bag no larger than a 12 x 12 x 6 inches or a one-gallon clear plastic freezer bag (Ziploc bag or similar). Additionally, fans may also carry a small clutch no larger than 9” x 5” that is subject to search. Exceptions may be made for medical reason or manufactured diaper bags that accompany infants and young children.
The following items are prohibited from Kauffman Stadium:
- Backpacks
- Any drinks beside water or sports drinks (one sealed/unopened 1-liter or smaller bottle per person allowed). Frozen bottles of any liquid are prohibited. Soft-sided single juice or milk containers or ADA required liquids may be allowed in as well.
- Weapons/fireworks (including all guns and pocket knives)
- Items that could be projectiles
- Cameras with 12" or more lenses
- Banners or flags with sticks in them
- Bullhorns/airhorns/cowbells (or other noise makers deemed by staff unacceptable)
- Lasers or laser pens
- Brooms in excess of 4 feet in height
- Coolers of any kind
- Anything that can obstruct a fans view
- Wrapped presents and/or gifts of any kind*
- Pets or animals not documented as service dogs
- Aerosol cans (i.e. sunscreen, hairspray, mace, etc.)
- Toy guns or toy knives
- Baseball Bats
- Beach Balls or other inflatables
- Unmanned Aerial Vehicles
If any of the above items are discovered at our gates, our security staff members will ask that you return these items to your vehicle or throw them away. Prohibited items will not be stored at the gates or guest services. If discarded all items will not be able to be found in the future.
Metal Detection: Per MLB Security Standards, all guests will be asked to comply with metal detection screening in order to gain entrance into Kauffman Stadium. Guests who do not comply with metal detection screening will be given the alternative of a physical pat down by a security representative. Please note that metal detection screening policy is in the best interest of our guest's safety.
Fountains: If at any time a guest enters a fountain, they will be immediately arrested, transported to the police station downtown and charged to the fullest extent of the law.
Entering the Playing Field: If a guest enters the playing field they will be immediately arrested, transported to the downtown police station and charged to the fullest extent of the law. Fines for entering the fountains or the playing field can be well over $1000 plus court costs as well as the arrest record.
Sensory Rooms presented by JE Dunn
The Kansas City Royals Foundation Sensory Room presented by JE Dunn are located inside each dugout concourse along the first and third base side closest to the elevator. Each Royals themed room is enclosed, furnished, and features several sensory friendly features like puzzles, fidget items, bean bags, textured walls, activity panels, and wall art. Each room can accommodate a few families at a time. Please contact Royals Guest Services ahead of the game if you are interested in using the sensory rooms.
Service Animals
Guests with disabilities approved by Royals guest services management are permitted to bring service animals into the Truman Sports Complex and Kauffman Stadium. Guests are required to notify staff upon entry if a service animal is present for record keeping purposes. Please note that no pets/animals are allowed into the Truman Sports Complex or inside Kauffman Stadium unless they are service animal. Pets/animals left inside vehicles while on the Truman Sports Complex may be subject to animal cruelty violations from the Kansas City Animal Control Department.
Sluggerrr
The Best Mascot in Major League Baseball, Sluggerrr, is the official mascot of the Kansas City Royals. Our light-hearted lion made his rookie debut in 1996 and can be found throughout the community year round and entertaining thousands at Kauffman Stadium! In 2017, Sluggerrr became only the fourth MLB Mascot to be inducted into the Mascot Hall of Fame and was recently named the Best Mascot in Major League Baseball in 2024, voted on by the league mascots. Sluggerrr is available for all kinds of special events (corporate events, school visits, charity fundraisers, birthdays, or other private parties) as well as in-game visits and tailgates! Sluggerrr is available for photos during the 4th Inning of every Royals Home by the Lil' K. For more information on getting up close and personal with the Best Mascot in Major League Baseball, contact the Sluggerrr hotline at 816-504-4332 or visit Sluggerrr's page on royals.com. Stay up to the minute with Sluggerrr by following on X (@Sluggerrr) and on Instagram (@kcsluggerrr).
Smoking Policy
Smoking and vaping is not permitted except in designated areas. Smoking sections exist on Plaza Level along the fence line behind the 1st base and 3rd base Stadium walls as well as on View level on the backside of the Boulevard Beer Garden.
Sonic Slam Seats
When a Royals player hits a home run that lands in the Sonic Slam Seats, those ticketed fans sitting in those sections (101, 102, 103) will win a $5 Sonic Card. All fans sitting in the Sonic Slam Seats will need to report to Guest Services by the end of the game in which the homerun is hit to receive their card.
Offer is subject to availability
Souvenirs
Kansas City Royals merchandise is available at the Royals Team Store located at Gate C behind home plate. Upper Level locations include the Loge Level Store on the Third Base Side next to Boulevard Brewing Craft & Draft and the View Level Store behind Home Plate. In the Outfield you will find Throwbacks located at the Royals Hall of Fame, The Show featuring official on-field merchandise located in left center field, the Fountain Team Store and the New Era Store all located near the Outfield Experience. A New Era Kiosk is also located on the Plaza Level near First Base. Merchandise includes caps, jerseys, tees, and other apparel and a large assortment of novelties and publications.
The Royals Team Store features exclusive product from Nike, New Era, 47 Brand, Homage, and much more. Support your Royals and find the best selection of Royals gear right here at The K.
Speakers Bureau
As you plan your organization's event schedule, please keep in mind that the Royals provide speakers and/or appearances for civic and charitable functions. Members of the Royals senior management team and Royals alumni are available to share their experiences in an informative and entertaining presentation. Please note, however, that the Royals recommend you do not center your event around a player appearance due to scheduling challenges.
Stadium Tours
Get a behind the scenes look at Kauffman Stadium. Click on the link below for more information on dates and tour details:
Standing
Guests visiting Kauffman Stadium are asked to enjoy the game from the comfort of the seat indicated on their ticket. Please keep in mind that when you stand, you block the view of other guests behind you. It is not the Kansas City Royal's intent to limit guest's enjoyment of the game and we encourage cheering after great plays, but continuous standing in seating areas will not be tolerated.
Standing Room Only Areas
Please note that there will be no SRO (Standing Room Only) areas. All fans will need a ticket with an assigned seat within a seating pod.
Strollers
Strollers must fold up and fit under a seat without restricting aisle access. Strollers may be checked into any Guest Service office as well if they do not fit under the seating area.
Summer Fireworks
There will be a fireworks display after the Friday night home games from April 25th through the end of the regular season, courtesy of Price Chopper and Oreo (weather and wind conditions permitting).
Sunscreen
Sunscreen is allowed inside the ballpark if it is lotion-style; aerosol sunscreen is not allowed inside The K. If you need sunscreen during your time at The K, visit First Aid stations or Guest Services offices.
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UbiDuo3
We are happy to enable our guests to communicate directly without communication barriers. The UbiDuo 3 provides an accessibility solution that eliminates communication barriers between deaf, hard of hearing, and hearing people. If you would like to communicate with our staff we have devices located in our Main Guest Services location on Plaza level.
Umbrellas
Guests may bring small push-button umbrellas (no large golf umbrella) into Kauffman Stadium as long as they do not interfere with other guests' enjoyment of the game. For the comfort and consideration of all guests, it is requested that those using umbrellas be considerate of those around them.
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