loanDepot park Information Guide

Accessibility Services (ADA)

Guests who require accommodations and special services should contact Guest Experience at 305-480-1300, or text 305-480-4999, or locate a Guest Experience Team Member throughout the ballpark. Standard message rates may apply.

• Accessible Parking

Accessible parking is available in all four (4) parking garages and two (2) surface parking lots (East Lot 2 & East Lot 3) on a first come, first served basis. A hanging placard or disability license plate is required to be granted access to accessible parking. Disabled Permit parking must adhere to ballpark event rates.

• Accessible Seating

Wheelchair accessible and semi-ambulatory seats with operable armrests are located in various sections on all ballpark levels.

One (1) companion/escort may accompany Guests with disabilities in designated seating areas.

For more information on wheelchair accessibility and/or tickets, please contact the Marlins Office at 305-480-1300.

• Braille and Tactile Signs
  Braille and tactile signs for the visually impaired are located throughout the ballpark on all concession, restroom and exit signs.

• Closed Captioning
  Closed captioning is available at each end of the ribbon display board located on the Legends Level, directly below Sections 201 and 228.

• Electrical Outlets
  Electrical outlets for recharging wheelchairs and other medical equipment can be found at the following wheelchair accessible seating areas:

• Promenade Level: Sections 1, 9 - 20, 28, 30 - 31, 35 and 39

• Legends Level: Sections 205, 211, 220 and 223

• Vista Level: Sections 309 - 311, 317, 319, 320 and 322

• Elevators
  Please see "Elevator" section for more information or click here.

• Ramps
  Please see "Ramps" section for more information or click here.

• Restrooms/Family Restrooms
  Please see "Restrooms/Family Restrooms" section for further information or click here.

• Seating Relocations
  If for any reason a ticketed Guest's seat does not accommodate a disability, he/she may qualify for relocation. All relocation cases are handled by Guest Experience Supervisors located throughout the ballpark.

• Special Needs Strollers
  Strollers for children with disabilities are permitted throughout all levels of the ballpark.

• Special Transportation Services (STS)
  Miami-Dade Paratransit Operations will use the designated drop-off and pick-up location, accessible from the corner of NW 6th Street & NW 16th Avenue

• Wheelchair Requests/Assistance
  Wheelchair transportation to and from seats is available to Guests. Assistance can be requested at any ballpark entrance or by locating any Guest Experience Team Member. Guests can also text 305-480-4999 with your name and location to request a wheelchair. Standard message rates may apply.

Administrative Offices

Contact Us

Receptionist: (305) 480-1300

Sales and Service: (305) 480-2525

All Other Inquiries tab on our Contact Us page at www.marlins.com/contactus

Advertising Opportunities

Reach consumers at their points of passion and elevate your business through partnering with one of the most innovative organizations in sports and entertainment, the Miami Marlins. Our experienced team will work with you to develop a fully customized marketing solution that delivers the results that drive your business. For more information, email us at [email protected].

Aisles, Seats and Stairways

To help enhance the Guest experience and ensure safety for all events at the ballpark, sitting or standing in the aisles, in the stairways, on seat backs and on seats, or stepping over/on seats is not permitted. Guests will be asked to return to their seats if spotted performing any aforementioned actions. As a courtesy to others, we request that Guests refrain from walking in aisles while players are inside the batter’s box.

Guests MUST wait for a “BREAK IN ACTION” before returning to their seats (e.g. after an out is made, pitching changes, between innings).

Alcohol Policy

The Miami Marlins and Levy Restaurants, Inc., the concessionaire at the ballpark, promote the responsible sale and consumption of alcoholic beverages. The Marlins ask for Guests to conduct themselves in a manner that will help ensure a positive experience for everyone at the ballpark.

Guests are NOT permitted to:

• Bring alcoholic beverages beyond the security/perimeter gates
• Enter the ballpark under the influence of alcohol when appearing intoxicated and/or unmanageable
• Pass alcohol to minors
• Possess alcohol under the age of 21
• Exit the ballpark with alcoholic beverages

Alcohol Serving Per Purchase

• There is a two (2) alcoholic beverage, or one (1) double purchase, limit per legal adult (21 years of age or older) with valid form of I.D.
• Guests who appear to be 30 years of age or younger purchasing alcohol must produce a valid form of I.D.

Alcohol Sales Cut-Off Time:

• Sales in the seating bowl, at general concession and portable stands will be discontinued at the middle of the 8th inning of each baseball game
• Sales in PNC Club, Suites and Recess will be discontinued one hour after the completion of each baseball game
• Sales in the Biscayne Bay Brew Hall may be continued up to 45 minutes after the completion of each baseball game
• Sales cut-off time for all events other than baseball games will be determined by the Marlins on a case-by-case basis at least 10 days before the event. For the specific sale cut-off time for an event at the ballpark call (305) 480-1300 within 10 days of the event

The Miami Marlins advise everyone to drink responsibly. Underage drinking and consumption of alcohol while impaired or intoxicated will be handled in a prompt and safe manner.

Violation of this “Alcohol Policy” may result in immediate ejection, citation, arrest, or further legal consequences.

Allergies

Please see “Dietary Needs” section for further information.

Animals

Service animals for Guests with disabilities are welcome at all ballpark events as long as the animal is not a danger to others and it does not interfere with others through unwanted attention, barking, inappropriate toileting, etc. If specific accommodations are required for service animals, please contact Guest Experience at (305) 480-1300. Emotional support animals are not service animals and are not protected under ADA law, therefore they will not be permitted access into loanDepot park.

Dogs are permitted during select promotional dates throughout the season. See marlins.com/bark for more information.

Announcements and Paging

Paging over the ballpark public address system is available for medical emergencies.

Autograph Policy

Guests may seek autographs from the time entrances open until 45 minutes prior to First Pitch. Players may sign autographs before each game when time permits; however, autograph opportunities are not guaranteed at every game. Appropriate tickets are required to access all seating areas.

Authentics

To purchase any game used items please email [email protected] or visit our Authentics stand located at section 25 during any weekend home game. Neither Major League Baseball nor the Miami Marlins authenticate items on site.

Automated External Defibrillator (AEDs)

Automated External Defibrillator (AED) devices are used to assist lay individuals in providing early intervention using cardiac defibrillation for cardiac arrest patients.

These devices can be found in the following locations:

• Field Level: In Recess Sports Lounge adjacent to restrooms
• Promenade Level: Section 6 adjacent to the elevators
• Vista Level: Section 306 outside of the First Aid Room entrance

Automated Teller Machines (ATMs)

loanDepot park is a cashless ballpark. Only electronic payment is accepted at all concessions, retail and 50/50 raffle ticket locations. We have reverse ATMs (cash to card) on site at section 3.

Automobile Trouble

Complimentary to all ballpark Guests, Roadway Towing and Transportation provides emergency roadside assistance within our parking garages and surface lots. Services are available beginning one hour before first pitch and up to two hours after baseball games conclude.

Services include:

• Battery jump-start
• Lock-out assistance
• Inflating a flat tire

A fee will apply if a vehicle is requested to be moved off property. Guests requiring these services should contact any Miami Parking Authority staff member, Parking Security Officer, Guest Experience Team Member or Miami Police Officer for assistance. The Miami Parking Authority customer service hotline number is (305) 579-4900. Guests may also contact Roadway Towing & Transportation directly by calling (305) 593-7474.

Bag Policy

Clear bags are permitted, cannot exceed 16”x16”x8” in size and must be plastic, vinyl, or PVC material. Exceptions will be made for small clutches no larger than 6”x8” and bags for medical or infant purposes. The Marlins reserve the right to thoroughly inspect approved bags, clothing, or other articles prior to entry into the ballpark. The Marlins may prohibit entry to any Guest or require removal of any items at their sole discretion.

Baby Changing Tables

Baby Changing Tables can be found in the following locations:

Field Level:

• Men's Restrooms: First Base Dugout Club & Third Base Dugout Club Field Seat Access Tunnels
• Women's Restrooms: PNC Club, First Base Dugout Club & Third Base Dugout Club Field Seat Access Tunnels

Promenade Level:

• Men’s Restrooms: Sections 2, 10, 15, 22, 25, 36 and 39
• Women’s Restrooms: Sections 3, 17, 14, 21, 24, 35 and 40
• Family Restrooms: Sections 2, 7, 22 and 39

Founders Level:

• Men’s Restrooms: Suite Corridor
• Women’s Restrooms: Suite Corridor

Legends Level:

• Men’s Restrooms: Sections 203, 209, 221, 224 and Suite Corridor
• Women’s Restrooms: Sections 201, 210, 221, 224 and Suite Corridor
• Family Restrooms: Sections 201, 209 and 221

Vista Level:

• Men’s Restrooms: Sections 304, 309 and 315
• Women’s Restrooms: Sections 303, 308, 313 and 320
• Family Restrooms: Sections 302, 312 and 318

Ballpark Events

The ballpark is home to much more than just baseball. Its uniqueness and attractiveness have made the venue ideal for world-class entertainment, hosting many sporting events as well as many business and entertainment events. Examples include:

• Banquet and Awards Dinners
• Bar/Bat Mitzvahs
• Birthday and Holiday Parties
• Concerts
• Corporate Events
• Conferences
• Family Shows
• Fundraisers and Trade Showcases
• Press Conferences
• Product Launches
• Public Consumer Shows
• Sporting Events (e.g. soccer, football, boxing, etc.)
• Weddings, Receptions and Social Events

loanDepot park hosts myriad of events each year that contribute immensely to the vibrant culture of Miami. The ballpark provides in-house catering service, as well as an assortment of preferred vendors. Let loanDepot park host your one-of-a-kind affair! For more information, please click here, call (305) 480-1604 or email [email protected].

Ballpark Information

• Date of Project Completion: March 2012
• Months of Construction: 32 Months
• Architect: Populous
• Construction Manager: Hunt/Moss, A Joint Venture
• Ballpark Square Footage: 928,000 square feet
• Ballpark Type: Retractable Roof
• Playing Surface: BK1: Batting A Thousand by Shaw Sports Turf
• Ballpark Capacity: 37,446
• Green Building: LEED Gold
• Materials in Façade: Colored Glass, Stucco, Metal Panel and Glass Curtain Wall
• On-Site Parking: (4) Garages and (6) Surface Lots
• Number of Suites: 44 Total: (12 Founders Suites, 10 Legends Suites, 12 MVP Suites, 6 Fiesta Suites, 2 Championship Suites and 2 Hall of Fame Suites)
• Protective Netting: *State-of-the art knotless fiber that is 30% thinner than traditional netting and covers Sections 4 – 10 & 19 – 25. Click here to view seating sections where netting is located.
• Operable Wall
  The Left Field Operable Wall is a feature unlike any other in Major League Baseball. Six (6) glass wall panels, towering at 40’’x60’’, open to create a 240-foot view overlooking Downtown Miami’s spectacular skyline. Depending on weather conditions, the Operable Wall may open or remain closed. The Operable Wall is able to operate independently of the Roof and may be open while the Roof is closed, or vice versa.
• The Structure: The roof is composed of three (3) operable panels, one (1) upper and two (2) lower panels. The lower panels sit on the east and west of the upper panel, which sits 216 feet above 2nd base. Moving along two (2) 750-foot long tracks, spanning 566-feet, the roof creates an opening that is wider than any NFL retractable roof stadium.
• Sections and Seat Numbers
  Seating Bowl sections begin with Section 1 on the Promenade Level, 201 on the Legends Level and 302 on the Vista Level, starting from the right field foul pole and proceeding clockwise around the ballpark. Any seating rows prior to row 1 are marked by letters. The number of rows in each section will vary.

Banners

Guests are permitted to bring and display banners inside the ballpark as long as they DO NOT:

• Exceed 3'x5' in size
• Contain wood, metal or other inflexible materials; light and flexible materials ONLY
• Interfere with the game or other Guests’ enjoyment of the game
• Obstruct existing ballpark signage
• Contain any language that is:
• Commercial – NO signage/ads pertaining to personal businesses or other commercial entities not associated with the Marlins organization
• Political – NO statements regarding political affiliation, social and economic matters or other statements that undermine civil liberties
• Obscene – NO foul language or disrespectful statements
• Attach signs and/or banners to any ballpark wall, structure or pole of any sort
• Parade through any part of the ballpark; may be displayed between innings ONLY.

Batting Practice

Guests can choose to watch batting practice and infield workouts once doors open 90 minutes prior to first pitch. Please be advised that on certain game days, teams may elect not to take batting practice, infield workouts or both.

Marlins Members have the opportunity to enter the ballpark early to watch batting practice prior to Friday and Saturday home games. Marlins Members may take advantage of this benefit by showing their Marlins Member I.D. at East Plaza Gate 11, two and a half hours prior to first pitch. To learn more about becoming a Marlins Member, email [email protected] or call (305) 480-2525.

Billy’s Kid Zone

Kids play area for children under 42 inches in height located in Section 34. Kids will have the opportunity to play arcade games and take a photo on the Miccosukee Airboat. Additionally, Billy The Marlin will be at the kid zone during the 5th inning for a photo opportunity. Play area will remain open until the end of the 7th inning.

Billy The Marlin

Billy The Marlin is the official mascot of the Miami Marlins. Billy likes to make appearances at youth clinics, schools, hospitals and parades throughout the year. All requests for personal appearances must be made to Billy The Marlin via email at [email protected], phone (305) 480-1424 or by mail to: Miami Marlins, attention: Billy The Marlin, 501 Marlins Way, Miami, FL 33125.

Billy’s VR Home Run Derby

Guests 12 years of age and older can test their skills while they take a virtual swing right from home plate at loanDepot Park. Located in Billy’s Kids Zone at Section 34 on the Promenade Level.

Bag Locker Rentals

Bag Locker Rentals are located on the north side of loanDepot park in between the North Ticket Office and PNC Club Entrance. Medium and Large lockers are available to rent. All bags will be inspected prior to storing.

Biscayne Bay Brew Hall

Located in the atrium near Sections 15/16 on the Promenade Level, the brew hall provides a unique experience for Guests attending Marlins games as well as non-baseball events. Guests can enjoy a lineup of great beers including the signature Miami Marlins lager.

For more information, click here.

Bobblehead Museum

The Bobblehead Museum display on the Promenade Level is located at Section 34. It features a collection of current and former Marlins player bobbleheads, as well as current and past baseball players, mascots and broadcasters from all MLB teams. Displaying more than 600 bobbleheads at any time, the entire structure moves ever so slightly, causing the heads to constantly bobble.

Cameras/Electronics

Digital cameras are permitted inside the ballpark. Per MLB restrictions, Guests are not permitted to transmit and/or stream, or aid in transmitting and/or streaming, any account, description, picture, video, audio, reproduction or other information about Marlins games or events.

Please adhere to the below guidelines for use of cameras:

Permitted

• Digital and video cameras for personal use
• Digital cameras with zoom lenses fully extended less than eight (8) inches
• Laptop computers, tablets or mobile devices as long as they do not interfere with other Guests’ enjoyment of the game

Prohibited

• Digital cameras with zoom lenses fully extended greater than eight (8) inches
• Mono/tripods, Selfie Sticks or any stabilization devices
• Professional/commercial-grade camera equipment (ONLY permitted for authorized Media personnel)

Children Admission Policy

Children under 3 years old do not need a ticket to enter the ballpark; however, the child must sit on an adult’s lap during the game without obstructing the view of any other Guests. Any Guests older than 36 months of age must possess a ticket to enter.

Car seats are permitted inside the ballpark; however, a ticket must be purchased as it will account for a seat.

Cleaning Measures

The Miami Marlins are proud to have enrolled to receive WELL Health-Safety Certification. Ballpark cleaning and disinfection protocols continually mirror recommendations set forth by CDC, OSHA, WHO, and MLB. Surfaces and objects touched frequently will be regularly disinfected using CDC/EPA approved chemicals.

Club 305

Club 305 recognizes kids ages 14 and younger for their level of fandom. The more games a child attends, the more prizes and experiences they can unlock. Free to join, register a young fan for Club 305 and collect them all!

Commercial Activities

It is prohibited to solicit or conduct any commercial activities on the premises of the ballpark, including but not limited to buying, selling and/or distributing tickets, merchandise, publications, food/beverage, and/or promotional items, unless authorized to do so in writing by the Miami Marlins and in compliance with all applicable law.

Concessions

Promenade Level:

• Section 1: The Change Up – A Chef curated rotating menu concept that serves a variety of unique cuisine options throughout the season
• Section 2: Dippin’ Dots Portable – A fun spin on traditional ice cream, as well as specialty popcorn varietals
• Section 2: Sip Shine Portable – Canned and frozen flavored moonshine
• Section 3: Kosher Portable – Kosher hot dogs and hamburgers available, as well as snacks. Open throughout the season with exception of home games that fall on Fridays and Saturdays
• Section 4: Top Dog – Classic ballpark hot dogs and chicken tenders
• Section 5: Fowl Pole – Serving up all things chicken, including Hot Chicken and Crispy Chicken Sandwiches, Chicken Tenders, and our Buffalo Chicken Fries Bucket!
• Section 7: Cerveceria La Tropical – Local craft beer lineup, liquor & cocktails
• Section 7: MIA BBQ – Smokehouse inspired in Southern flavors, featuring Hickory Slow Smoked Pork Nachos, Shredded Pork Sandwich, and BBQ Hot Dog, as well as Banana Pudding to bring it all home.
• Section 8: Ice Cream Portable – variety of ice cream (both soft serve & scooped) and snacks
• Section 8: Oppo Taco – Fresh Mexican cuisine, with four different types of tacos and our Unique Chilaquiles Nachos
• Section 10: Miami’s Best Pizza – The one and only since 1970 – freshly served personal pizzas (Cheese, Pepperoni, Mushroom and Veggie)
• Section 11: Sushi Market – Sushi Rolls & Poke Bowls
• Section 12: Pardon my Cheesesteak Portable – Gourmet Cheesesteaks and Grilled Sausage
• Section 13: Tito’s Handmade Vodka Portable – Beer, liquor, canned cocktails & seltzers
• Section 13: Obie’s – A tribute to the Miami Orange Bowl and its official mascot, serving up ballpark favorites
• Section 14: Chido Portable – Tequilla canned cocktails, beer & liquor
• Section 14: Biscayne Brew Hall – A unique social experience for fans attending Marlins games as well as non-baseball events. Fans can enjoy a lineup of great beers including the signature Miami Marlins Lager
• Section 18: Frozen Drinks Portable – Frozen drinks and cocktails
• Section 19: Beisbowl Portable – Fresh Rice Bowls with a variety of proteins & complimenting sauces
• Section 19: Sliderz – A genuine smash burger concept, featuring Single, Double & Triple Smash Burgers, Sliders, Chicken Tenders and Waffle Fries. Dare you take on the Triple Smash?
• Section 21: Bar Portable – Beer, liquor, canned cocktails & seltzers
• Section 23: Ice Cream Portable – variety of ice cream (both soft serve & scooped) and snacks
• Section 23: Heavy Hitters – Floridan-inspired, heavy hitting, ballpark favorites. Featuring traditional ballpark dogs and daring Gator accoutrements
• Section 24: Intentional Wok – Fusion of traditional and modern Asian cuisine, featuring Dumplings, Fried Rice, Bao Buns, Orange Chicken Bites & Thai Doughnut / Ice Cream desserts
• Section 24: Biscayne Bay Brewing Portable – Local beer lineup from Biscayne Bay Brewing, as well as liquor / cocktails
• Section 29: JR’s Bar – Beer, liquor, canned cocktails & seltzers
• Section 32: Budweiser Bar – Beer, liquor, canned cocktails & seltzers
• Section 32: Dippin’ Dots Portable – A fun spin on traditional ice cream, as well as specialty popcorn varietals
• Section 34: Islas Canarias Coffee Counter – Get your fix of croquettes and Cuban coffee!
• Section 34: Billy’s Bites – Kid-friendly menu for our younger fans, featuring Hot Dogs, Pizza, Pretzels, Ice Cream and other Sweets. Kids Combos also available!
• Section 35: Kimberly Frozen Treats Portable – Frozen Lemonades
• Section 36: Familia Faves – Serving up ballpark classics and home of the 3o5 value menu ($3 or $5 menu options) and footling hot dog
• Section 37: Bacardi Bar – Beer, liquor, canned cocktails & seltzers
• Section 38: Cerveceria La Tropical Portable – Local beer lineup from Cerveza La Tropical, as well as liquor / cocktails
• Section 39: Street Dawgz Portable – Ballpark franks with attitude
• Section 40: La Cocina presented by Goya – Like eating at Abuela's house, Caribbean inspired food and home of the famous Cubano Gigante (3’ Cuban Sandwich!)
• Section 40: Queso Grande Portable – Gourmet Quesadillas with your choice of protein
• Section 40: Bar Portable – Beer, liquor, canned cocktails & seltzers

Legends Level

• Section 205: Beisbowl – Fresh Rice Bowls with a variety of proteins & complimenting sauces
• Section 210: D’Town Favorites – Serving up ballpark classics and home of the 3o5 value menu ($3 or $5 menu options)
• Section 220: Prime Burger – Featuring fan Favorites such as Burgers, Hot Dogs & Chicken Tenders
• Section 223: Rincon Habana – Featuring fan Favorites such as Burgers, Hot Dogs & Chicken Tenders
• Section 228: Miami’s Best Pizza – The one and only since 1970 – freshly served personal pizzas (Cheese, Pepperoni, Mushroom and Veggie)

Vista Level

• Section 304: Snack Shack – Popcorn, Candy, Snacks and Beverages
• Section 307: Miami’s Best Pizza – The one and only since 1970 – freshly served personal pizzas (Cheese, Pepperoni, Mushroom and Veggie)
• Section 310: Burger 305 – Featuring fan Favorites such as Burgers, Hot Dogs & Chicken Tenders
• Section 314 & 315: FanFeast – Serving up ballpark classics and home of the 3o5 value menu ($3 or $5 menu options)
• Section 321: Burger 305 – Featuring fan Favorites such as Burgers, Hot Dogs & Chicken Tenders
• Section 323: Snack Shack – Popcorn, Candy, Snacks and Beverages

$3o$5 Menu

Get a taste of deliciously priced ballpark favorites in 2024. Enjoy a variety of options to satisfy your ballpark cravings located at Sections 36 (Promenade Level), 210 (Legends Level) & 314/15 (Vista Level)

Marlins Members receive savings of up to 25% on purchases from the 3o5 Menu as well as all other food & beverage and retail purchases at loanDepot park.

The 3o5 Menu is only available during Miami Marlins home games.

Credit Cards

For Guests’ convenience, MasterCard, Discover, American Express and Visa are accepted throughout the ballpark. Electronic payment is required at all points of sale.

Designated Driver Program

Please see “Miami Marlins Responsibility Has Its Rewards Program” section for further information.

UHealth Diamond Dash

Postgame on Sundays, kids 14 years of age or younger can participate in the UHealth Diamond Dash and run the bases on the field. Instructions to participate:

After the last out, kids and their families must proceed to Sec. 6 on the Promenade Concourse and head outside to the Helix Ramp. The line for Diamond Dash will start at the base of the Helix Ramp and form up the ramp along the inside railing. After participating, kids and their families will return to the Promenade Concourse and exit either the Home Plate or Third Base Entrance.

UHealth Diamond Dash is ADA accessible. If you need assistance, please find a Marlins employee on the Helix Ramp postgame.

Dietary Needs

We are committed to exceeding expectations at loanDepot park and are aware that some of our fans have food allergies or sensitivities. Due to the variety of menu items, food content and food processing at loanDepot park, we are unable to guarantee that any item is completely free of allergens.

We strongly advise fans with any allergies or food sensitivities to bring their own food to ensure a safe dining experience. Fans are allowed to bring the following:

• One (1) clear, soft-sided factory sealed bottle of unflavored water, 20-ounces in size or smaller per person (any approved beverage which has been opened or partially consumed prior to entry will NOT be permitted)

• One (1) single-serving food item per person packaged in a clear plastic bag (fruit must be sliced)

If you have any other questions or concerns regarding dietary needs, please ask for a concession manager at any concession stand or at the Guest Experience kiosk in section 15. If you need more information prior to coming to the ballpark, please send an email to [email protected] or call 305-480-1300.

Electronic Payment

Electronic payment is required at all points of sale (e.g., concession stands, retail locations, etc.); cash is not accepted.

Elevators and Escalators

Elevators

There are nine (9) passenger elevators in the ballpark. Priority access is given to Guests with accessibility needs on all elevators.

Elevators can be found in the following locations:

• Third Base Entrance: Provides access to and from the Promenade Level at Section 28
• PNC Club Entrance: Provides access to and from the Promenade Level at Section 18, Founders Level across from Suite 14, Legends Level at Section 219 and Vista Level at Section 318
• First Base Dugout Club Entrance: Provides access to and from the Promenade Level at Section 7, Legends Level at Section 207 and Vista Level at Section 307
• Bobby Maduro Entrance: Provides access to and from the Promenade Level at Section 1 and Legends Level at Section 201
• Center Field Entrance: Provides access to and from the Promenade Level at Section 34 and Home Run Porch at Section 134
• AutoNation Alley: Provides access to and from the Top and Bottom Tiers of AutoNation Alley

Escalators

There are ten (10) escalators in the ballpark.

Escalators can be found in the following locations:

• Third Base Entrance: Provides access to and from the Promenade Level at Section 26
• Home Plate Entrance: Provides access to and from the Promenade Level at Section 17
• Promenade Level:
• Section 15: Provides access to and from the Legends Level
• Section 27: Provides access to and from the Legends Level at Section 228
• Section 28: Provides access to and from the Vista Level at Section 327
• Legends Level: Provides access to and from the Vista Level at Section 312
• Vista Level: Provides access to and from the Legends Level

Emergency Evacuation

Should there be an immediate need to evacuate the ballpark, Guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on the video boards and high-definition televisions throughout the ballpark.

Guests are encouraged to take the following steps:

• Be aware of your location inside the ballpark at all times.
• Identify the two exits located nearest to your seats or your current location in the ballpark.
• Listen, observe and follow instructions from the public-address/open-caption systems, video boards and high-definition televisions throughout the ballpark.
• Do not panic.
• Ask for assistance and information from Guest Experience Team Members, Police, Emergency Medical Services and/or Security personnel.
• Remain calm, walk to the exits at a normal pace and proceed to the nearest safe area.
• Elevators and escalators are NOT operational during an evacuation.
• Guests with disabilities should evacuate using a ramp or wait at an elevator for Security, Emergency Medical Services or other First Responders.

Employment Opportunities

All of our current Marlins employment opportunities are posted online at marlins.com/jobs.

Entrances and Game Times

Gates generally open to the public 90 minutes prior to first pitch. However, Guests sitting in premium areas such as PNC Club and suite levels are granted earlier admission, two hours prior to first pitch. Also, Marlins Members are allowed early admission through East Plaza Gate 11 for Friday and Saturday home games, two and a half hours prior to first pitch. To learn more about becoming a Marlins Member, call (305) 480-2521 or email [email protected]. Additional information can also be found at marlins.com/enrollment.

The ballpark has four (4) main general public entrances:

West Plaza

• First Base Entrance located near West Plaza Gates 4, 5 & 6
• Home Plate Entrance located near West Plaza Gates 2, 3 & 4

East Plaza

• Third Base Entrance located near East Plaza Gate 11
• Center Field Entrance located near East Plaza Gate 9

There are also three (3) entrances for premium seat holders:

North End

• PNC Club Entrance located adjacent to West Plaza Gate 1 (between the Home Plate Entrance and North Ticket Office)
• Third Base Dugout Club Entrance located adjacent to East Plaza Gate 13 (between the North Ticket Office and the Third Base Entrance)

West Plaza

• First Base Dugout Club Entrance located between the First Base Entrance and the New Era Team Store

View a map of the ballpark using the official ballpark mobile app: the MLB Ballpark app.

Entry Guidelines and Notice

The Marlins’ highest priority is to ensure the safety and security of our Guests, and we will take every reasonable step to ensure the safety of everyone entering the ballpark. The Marlins administer several important security measures in accordance with Major League Baseball security regulations and in conjunction with local, state and federal law enforcement agencies.

Guests and their belongings will be inspected before entering the ballpark. Clear bags are permitted, cannot exceed 16”x16”x8” in size and must be plastic, vinyl, or PVC material. Exceptions will be made for small clutches no larger than 6”x8” and bags for medical or infant purposes. Any person or property that could affect the safety of ballpark Guests/property shall be denied entry. Such persons or items will be prohibited from entering the ballpark.

The Marlins encourage Guests to arrive at least 90 minutes prior to first pitch to avoid lines. Please follow all signage and directions from security personnel.

The Marlins reserve the right to change or modify these guidelines at any time without notice.

Exit/Re-Entry

Guests are not permitted to leave the ballpark and return using the same ticket. Re-admission into the ballpark will ONLY be allowed in the case of an emergency or with the purpose of patronizing the New Era Team Store located on the West Plaza. Please see a Guest Experience Team Member prior to exiting the ballpark.

Fan Mail

Letters to Marlins players, coaches, or staff should be addressed to the attention of that specific individual at Miami Marlins, 501 Marlins Way, Miami, FL 33125. If a response is desired, please enclose a self-addressed, stamped envelope.

All letters are delivered to the addressee, but a personal response cannot be guaranteed. Guests should be advised there is an assumed risk involved when mailing an item. Players receive a tremendous amount of fan mail, and although reasonable precautions will be taken, Marlins players and staff are not responsible if an item is unable to be signed or is not returned.

The Marlins Front Office does not accept items to be autographed for personal or charitable reasons. For more information on charitable in-kind donations, please also see IN-KIND DONATION REQUESTS.

Fan Services

Marlins Virtual Assistant

Fans are encouraged to chat with our Marlins Virtual Assistant powered by loanDepot which answers questions on-demand via the MLB Ballpark app and online at our website www.marlins.com by clicking on the “Chat With Us” button.

Fan Text Messaging

Guests can use their cell phones to confidentially text questions, concerns, wheelchair requests, instances of disruptive behavior or suspicious activity, and health and safety violations to ballpark personnel by texting 305-480-4999. This texting line should not be used for complaints. Standard message rates may apply.

A ballpark Team Member will respond to all incoming messages in real-time.

Feedback

We aim to provide an experience at loanDepot park full of excitement and cheers with the best park amenities and features possible. We welcome your feedback, questions, suggestions and recommended improvements by submitting them to any of our Guest Experience kiosks located on the Promenade Level of loanDepot park or by participating in our Guest Feedback survey which can be found on our Contact Us page at www.marlins.com/contactus.

UHealth First Aid Rooms

UHealth First Aid Rooms are located on the Promenade Level at Section 6 and Vista Level at Section 306. Guests in need of medical assistance should notify security personnel, the nearest ballpark Team Member or visit the nearest UHealth First Aid Room. City of Miami or Miami-Dade County Fire Rescue Departments personnel are available during all games. Roving medical personnel are also available throughout the ballpark to provide medical assistance to Guests.

Foul Balls/Home Run Balls

Guests are welcome to keep any foul or home run balls hit into the stands as long as they do not interfere with the safety and/or comfort of others. Major League Baseball rules prohibit Guests from throwing any object onto the field or interfering with a ball in play; offenders will face immediate ejection from the ballpark. Guests should stay alert at all times for bats and balls that could enter the seating areas. Neither Major League Baseball nor the Miami Marlins authenticate items on site.

Miami Marlins Foundation

The Miami Marlins Foundation makes an impact by creating opportunities for youth to stay active, achieve academic success, and build leadership skills. Our programs focus on wellness, empowerment, and youth baseball & softball.

To learn more about the Miami Marlins Foundation programs, visit www.marlinsimpact.org

50/50 Raffle

The 50/50 Raffle is a fundraising program for the Miami Marlins Foundation to raise funds during the season. Fans can play to win 50% of the net proceeds raised throughout the game, with the remaining proceeds benefitting the Marlins Foundation wellness, empowerment, and youth baseball programs.

Ways to Play and Purchase Tickets

In-Game: Kiosks, scan QR code, and through the website - marlins.com/raffle

At home: marlins.com/raffle

Prices to purchase tickets:

• 10 for $10
• 60 for $20
• 150 for $40
• 450 for $100

Double tickets before first pitch every game. For more information, click here.

Make A Donation

The Miami Marlins Foundation makes a positive impact on South Florida by creating opportunities for youth to stay active, achieve academic success, and build leadership skills. Our programs focus on wellness, empowerment, and Youth Baseball & Softball. Every donation, no matter how small, contributes to the collective impact we make on our local youth. Click here (marlins.com/donate) to make an online donation.

• In-Kind Donation Request
• The Marlins are committed to assisting non-profit organizations in their fundraising efforts. If you would like the Marlins to consider donating an auction item to your next fundraiser, submit your request to marlins.com/inkind. Please note that the Marlins require at least four (4) weeks' notice for consideration of your request.
• Silent Auctions
• On select home games, the Marlins Foundation will host a silent auction featuring autographed memorabilia and unique experiences. The silent auction table, located on the Promenade Level, will open when ballpark gates open and close at the end of the 4th inning. All proceeds will benefit the Marlins Foundation wellness, empowerment, and youth baseball programs. For more information, visit marlins.com/auctions.

Marlins Impact Moments

A 30-second in-game clip highlighting an event in the community, organization, or individual during each Marlins home game.

• Hero of the Game presented by ADT

• On Tuesdays, the Marlins Hero of the Game presented by ADT honors a member of the police, fire, or military for their selfless service to the nation.

• Community Gamechanger presented by Love, Tito’s

• On Fridays, the Community Gamechanger presented by Love, Tito’s will celebrate individuals or organizations that are making a positive impact in our South Florida community.

Miami Marlins Foundation: Youth Baseball & Softball

The Miami Marlins Foundation provides sports-based youth development programs that utilize baseball and softball as the vehicle to provide kids with life-changing social and emotional learning experiences. Our programs impact youth in South Florida, reinforcing what it means to be a team player, providing character development opportunities, and creating leadership skills for youth of all abilities.

Free Flow Parking

Please see “Parking and Transportation.”

Gameday Guide

For any information regarding our gameday policies and procedures please visit us here. If you have any other questions prior to coming to the ballpark, please call us at 305-480-1300.

Giveaways

Giveaways will return for the 2024 season on a first come-first serve basis while supplies last. Most giveaways will be individually packaged and cannot be exchanged once received. Click here for a list of 2024 giveaways.

Group Tickets

Groups of 10 or more save 10% - 25% off the single game ticket prices. In addition, Marlins Members receive an additional 5% discount on top of this group discount. The Marlins also offer various gameday suite rentals, private reception spaces, and party area options. For more information, visit marlins.com/groups or contact the Group Sales Department at (305) 480-2523 or [email protected].

Guest Code of Conduct

The Marlins continually strive to create a safe, comfortable and enjoyable experience for everyone who visits the ballpark. Each Guest will be treated in a first class, professional and courteous manner by all Marlins Team Members. We expect Guests to conduct themselves in a manner that will ensure a positive experience for everyone.

Guests are not permitted to:

• Consume alcoholic beverages in an irresponsible manner
• Enter the field of play or interfere with the ball while in play
• Fight, taunt or make threatening remarks or gestures
• Throw liquids or objects onto the field or anywhere inside the ballpark
• Use derogatory and/or betting-related language whether such language is directed at players, players’ family members, Club personnel, umpires or other Guests
• Use tobacco products including vaping and e-cigarettes
• Any other action deemed dangerous, inappropriate or disruptive to the enjoyment of other Guests(s) and/or Team Member(s)

All Guests MUST sit in their assigned seat and be prepared to show their ticket to an usher or Marlins Team Member upon request.

Violation of this “Guest Code of Conduct” may result in immediate ejection, citation, arrest, or further legal consequences.

Heritage Nights

Come celebrate one of our Heritage Nights with us at loanDepot park! For more information on all the ticket packages available, please visit us here.

Home Run Rewards Program

Home Run Rewards is the official rewards program of the Miami Marlins – creating priceless moments for every Marlins fan starts right here. Free to join, fans can add a new piece of memorabilia to their collection, choose unforgettable experiences, get behind-the-scenes access and more. No other team rewards their fans like the Marlins. CLICK HERE to get rewarded today.

Instruments

At loanDepot park, flags and musical instruments are not only permitted, but are encouraged throughout the ballpark! Fans are asked to follow the below guidelines in accordance with ballpark and MLB policies.

Permitted Instruments:

• Afuche/Cabasa, Bongos, Buleador, Claves, Congas, *Cowbells, Guira, Guiro, Maracas, Matracas, Pandereta, Pandero, Tambora, Tambourine, Tambura, Trumpet

Additional Guidelines:

• Instrument cases are not permitted upon entry.
• Instruments may only be played in seating areas during the game.
• Instruments can only be played on the concourses pregame and postgame.
• Instrument use may not interfere with gameplay or other guests’ enjoyment of the game, in accordance with the loanDepot park Guest Code of Conduct.
• The Miami Marlins and loanDepot park reserve the right to deny entry to any instruments at their sole discretion.

*the cowbell percussion instrument is permitted, but additional cowbell styles may be denied entry

Lockers

Please see “Bag Locker Rentals” section for further information.

Lost And Found

Guests inquiring about a lost item or turning in a lost item during the event may do so by locating a Guest Experience Zone Leader located throughout the Promenade Level. Guests may also email [email protected].

Marlins Memberships

The best way to secure tickets to the games you want to attend and get the best price for the season is by purchasing a Membership and becoming a Marlins member.

The Miami Marlins offer Full Season Plans, Half Season Plans and Mini Plans. This is a year-round membership and gives access to exclusive events and customized benefits. Please contact the Membership Sales Department by calling (305) 480-2525, visiting the website or emailing [email protected] for more information.

Marlins Museum

Take a trip down memory lane on your next visit to loanDepot park with the Marlins Museum presented by Fanatics. Located in Section 29, the museum contains artifacts and memorabilia from the team’s 30-year history, celebrating players and team milestones. Once you finish your tour, stop by JR’s Bar, the concession located next door that pays homage to the fan-favorite bar from Joe Robbie Stadium, to enjoy some teal beer and themed cocktails.

Media Inquiries

Media looking to reach the Miami Marlins Communications department may contact them by sending an email to [email protected]

Merchandise – 2024 Season

New Era Team Store (Located on the West Plaza)

• Phone: (305) 480-1651

• Hours of Operation

• Non Gamedays:

  • Monday- Friday: 10:00 AM - 4:00 PM
  • Saturday: 10:00 AM - 3:00 PM
  • Sunday: Closed

• Gamedays:

  • Monday - Sunday: 10:00 AM - one (1) hour postgame

• Retail locations

  • Promenade Level:
  • Section 1: Fanatics Team Store
  • Section 12: Fanatics Team Store
  • Section 25: Fanatics Team Store
  • Section 34: Billy’s Slugger Shop Kids Kiosk

National Anthem

Singers interested in performing the National Anthem for a Marlins home game are asked to email a demo to [email protected] of them performing the anthem a cappella. Instrumentalists are also asked to email their demo to [email protected]. All performers should include their name and telephone number in the email. YouTube or Vimeo links are preferred.

Nursing Mothers

Mothers in need of private accommodations while nursing are welcome to do so in the Mamava Nursing Pod by section 21, any Family Restroom or First Aid Room. Please see "Restrooms/Family Restrooms" or "First Aid Rooms" for locations.

View a map of the ballpark using the official mobile app: the MLB Ballpark app.

Parking and Transportation

There are four (4) parking garages located on the north and south side of the ballpark and six (6) surface parking lots located on the east and west sides of the ballpark. Guests can purchase their parking online for most games, please click here to visit the loanDepot park Parking page. Free flow parking is available in all parking garages allowing for a contactless parking experience. Guests simply register their vehicle’s license plate and pay on site using the PayByPhone App or onsite pay station located in the lobby of each parking garage. Vehicles in parking facilities will be validated during the event based on the registration status of each vehicle’s license plate. Fans who fail to pay for their parking are subject to a promissory note and citation.

Accessible parking is available for Guests with handicap/disabled plates and/or tags based on a first come, first served basis. View Parking Map

• Bicycle Parking
  The Miami Marlins encourage Guests to ride their bicycles to the ballpark. Bicycle racks are available on the first floor of the Third Base and Home Plate Garages located on the north side of the ballpark. Guests should bring their own locks.

• Bike Share
  Located on the ground level in the Third Base Garage, you can park or pick up a CitiBike for easy access to and from the Marlins game.

• Fuel Efficient Vehicle
  Fuel Efficient Vehicle (FEV) parking spaces are available in two (2) of the four (4) parking garages - Home Plate and First Base. These spaces are reserved for electric and hybrid vehicles as part of the the ballpark’s green initiatives. Please contact Miami Parking Authority at (305) 373-6789 for further information.

• Parking Garage and Surface Lots
  Based on traffic conditions, Guests will be directed to a parking facility that best accommodates traffic flow. Please arrive early should you desire to park in a specific parking facility.

• Taxi Stand
  Located on NW 16th Avenue between NW 5th Street and NW 6th Street.

• Rideshare
  A dedicated Rideshare lot is no longer available at loanDepot park. Rideshare services are now available a short distance and walk from the ballpark.

  See Rideshare pick-up locations below. Rideshare applications will geofence to these areas and direct you within the app appropriately.

  NW 15^th Ave. & W Flagler St.
  NW 17^th Ct. & NW 7^th St. (north side)

  Rideshare usage may be heavy and potential long wait times should be anticipated.

• Mass Transit Information
  Bus: Miami-Dade Transit offers bus transportation to and from the ballpark.

• #6 Bus / Stop - W Flagler Street and NW 22nd Avenue

• #7 Bus / Stop - Orange Bowl Way (NW 14th Avenue) and NW 7th Street

• #11 Bus / Stop - NW 15th Avenue and West Flagler Street

• #12 Bus / Stop - NW 12th Avenue and NW 3rd Street

• #17 Bus / Stop - NW 17th Avenue and NW 3rd Street

• #21 Bus / Stop - NW 22nd Avenue and W Flagler Street

• #51 Bus / Stop - NW 27th Avenue and W Flagler Street
  Visit http://www.miamidade.gov/transit/routes.asp for further information on routes and schedules.

• Train: Both the Tri Rail and Metrorail Systems are available to Guests attending events at the ballpark.

• Brightline: Fans can ride down to Brightline MiamiCentral Station and enjoy complimentary round trip shuttle service to and from loanDepot park included with your HOME RUNNER train ticket. Shuttles will drop-off and pick-up at East Lot 1 located at 1380 NW 6th Street, Miami, FL 33125. Visit us here for further information.

Permitted Items

The following items are permitted inside the ballpark:

• Banners, flags and/or signs no larger than 3'x5' in size made of a light, flexible material. Please see "Banners" section for more information.
• Digital and video cameras for personal use. Please see "Cameras/Electronics" section for more information.
• Laptop computers, tablets or mobile devices. Please see "Cameras/Electronics" section for more information.
• One (1) clear, soft-sided factory sealed bottle of unflavored water, 20-ounces in size or smaller per person (any beverage which has been opened or partially consumed prior to entry will NOT be permitted)
• One (1) single-serving food item per person packaged in a clear plastic bag (fruit must be sliced)
• One (1) clear bag no larger than 16”x16”x8” and consisting of plastic, vinyl, or PVC material. Exceptions will be made for small clutches no larger than 6”x8” and bags for medical or infant purposes. All approved bags are subject to inspection. Please see "Bag Policy" section for more information.
• Umbrellas (MUST remain closed and stored under the Guest's assigned seat)
• Strollers for children with disabilities are permitted inside the ballpark. Please see "Accessibility Services" section for further information.

Premium Seating

The following premium seating locations are available throughout the ballpark:

Field Level

• PNC Club: Located directly behind home plate on the Field Level, PNC Club is Miami's most exclusive premium seating experience, offering breathtaking views, plush cushioned seating, and access to an all-inclusive high-end in-seat dining service. The benefits include one complimentary valet parking pass for every two seats purchased on a Membership. These seats are ideal to entertain clients, friends, and family, reward your employees, socialize with other Guests or simply to enjoy the best seats in the ballpark for each Marlins home game. For season ticket availability, please call (305) 480-2521, email [email protected] or click here for more information.
• First Base Dugout Club and Third Base Dugout Club: Located at Field Level along the first and third base lines, the First Base Dugout Club’s & Third Base Dugout Club’s cushioned seats pair close-up views of the ballgame with access to a private entrance. Click here for more information.

Privacy

Marlins Offline Privacy Policy

The Miami Marlins, a Major League Baseball team owned by Marlins Teamco, LLC, have established this privacy policy (the "Offline Privacy Policy") in order to make clear to you how we collect, use and share the personal information you may provide us.

To view the Marlins complete Offline Privacy Policy, please click here.

Prohibited Items

The following items will NOT be permitted inside the ballpark:

• Aerosol cans (e.g. hairspray, sunscreen, compressed air, etc.)
• Amplified music and noise making devices (e.g. air horns, bullhorns, loudspeakers, whistles, rattles, cowbells, thunder sticks, etc.) Please see “Comunidad305” section for possible exceptions.
• Animals (except certified or in-training service animals). Please see "Accessibility Services" section for more information.
• Ball retrievers (e.g. butterfly/fishing nets, etc.)
• Banners, flags and/or signs that do not comply with ballpark guidelines. Please see "Banners" section for more information.
• Baseball bats, bases and large framed items (excluding small souvenir bats purchased at ballpark retail locations)
• Beach balls, balloons or other inflatables
• Costume masks (Exceptions may be made during special promotions and/or events)
• Digital cameras with zoom lenses fully extended greater than eight (8) inches. Please see "Cameras/Electronics" section for more information.
• Drones
• Fireworks, flares or other incendiary devices
• Frisbees or other sport objects that can be thrown (e.g. football, soccer ball, tennis ball, golf ball, etc.)
• Full-sized brooms, sticks, rods, flag poles or selfie sticks
• Glass/metal/aluminum containers, bottles or cans (e.g. travel thermoses, tumblers, etc.)
• Hard-sided coolers/containers
• Helmets (e.g. bicycle, motorcycle and/or baseball helmets, etc.)
• Illegal drugs or paraphernalia
• Laser devices or pointers, confetti, glitter or tinsel
• Obscene, indecent or offensive clothing (e.g. bathing suits, vulgar/political words/phrases, images on clothing, etc.)
• Outside alcoholic beverages
• Paint of any kind
• Professional/commercial-grade camera equipment (e.g. mono/tripods, etc.) Please see "Cameras/Electronics" section for more information.
• Smokeless/chewing tobacco, e-cigarettes or vaping. Please see "Smoking Policy" section for more information.
• Soft drinks or sports/energy drinks (e.g. Gatorade, juice, flavored waters, etc.)
• Strollers are not permitted inside the ballpark with the exception of private suites. Strollers may be checked at the Home Plate or Third Base Entrances prior to entering the ballpark.
• Toy weapons (e.g. guns, water guns, swords, knives, etc.)
• Weapons of any kind regardless of permit (e.g. firearms, knives, tasers, nunchaku, pepper spray, mace, expandable batons, etc.)
• Wheeled recreational devices (skateboards, roller blades, roller skates, wheeled footwear, bicycles, hover boards, razor boards, Segways, etc.)
• Wrapped presents

Such items will be prohibited from being brought into the ballpark. Guests arriving by mass transit or ride share should take particular care not to bring any prohibited items, as no exceptions will be made.

Prohibited items for all events other than baseball games will be determined by the Marlins on a case-by-case basis at least 10 days before the event. For the specific prohibited items list for an event at the ballpark call (305) 480-1300 within 10 days of the event.

Ramps

There are two (2) vertical circulation ramps at the ballpark, which can be used to travel from level to level or to exit the ballpark. The North Ramp takes you from the Third Base Entrance up to Section 17 of the Promenade Level. The First Base Helix Ramp takes you from the First Base Entrance up to the Promenade, Legends and Vista Levels.

Recess Sports Lounge

In partnership with Miami’s own RJ Hospitality, South Florida’s hottest sports lounge combines food, music and fun with guests practically standing in left field! For further information, please visit us here.

Restrooms/Family Restrooms

Restrooms and wheelchair accessible restrooms are located on all levels of the ballpark.

Restrooms can be found in the following locations:

West Plaza:

• Men's and Women's Restrooms: On the exterior of the ballpark, adjacent to the Home Plate Entrance.

Promenade Level:

• Men's Restrooms: Sections 2, 10, 15, 22, 25, 36 and 39
• Women's Restrooms: Sections 3, 7, 14, 21, 24, 35 and 40
• Family Restrooms: Sections 2, 7, 22, 39 and 134

Legends Level:

• Men's Restrooms: Sections 203, 209, 221 and 224
• Women's Restrooms: Sections 201, 210, 221 and 224
• Family Restrooms: Sections 201, 209 and 221

Vista Level:

• Men's Restrooms: Sections 304, 309, 315 and 322
• Women's Restrooms: Sections 303, 308, 313 and 320
• Family Restrooms: Sections 302, 312 and 318

View a map of the ballpark using the official mobile app: the MLB Ballpark app.

Rideshare
A dedicated Rideshare lot is no longer available at loanDepot park. Rideshare services are now available a short distance and walk from the ballpark.

Fans using a ride sharing service, including Brightline shuttles, must be picked up at East Lot 1 located at 1380 NW 6th Street, Miami, FL 33125.

Rideshare usage may be heavy and potential long wait times should be anticipated.

Roof Status

Want to know if the roof will be opened or closed? Please call us a couple hours prior to first pitch of any home game at 305-480-1300.

Safety Warning

During all pregame warm-ups and the course of the game experience, hard hit baseballs, bats and fragments thereof may be thrown or hit into the stands, concourses and concessions areas. For the safety of every Guest, all Guests must stay alert and be aware of their surroundings. Guests who are concerned with their seat location should contact any Guest Experience Team Member for an alternate seat location.

The Marlins urge Guests to use caution when moving around the ballpark and while walking up and down the aisles and through the seating areas. Please do not lean on, reach over, sit on or stand near railings.

Scoreboard Messages

• Celebration Club
  The Marlins Celebration Club allows Guests to celebrate a special occasion at a Marlins game. From personalized messages on Marlins Vision during the second inning, to visits from Billy The Marlin, to live marriage proposals, our Celebration Club will make your experience a memorable one. Click here to order a message. Message requests must be submitted as follows:
• Weekday Games: No later than one (1) business day prior to the game
• Weekend Games: No later than three (3) business days prior to the game
• Payment must be made prior to announcement on the day of the game.

Security

The Marlins want to ensure that Guests have a safe and enjoyable experience at the ballpark. Security personnel and uniformed Miami-Dade police officers are positioned throughout the ballpark. Guests requiring assistance should contact the nearest security personnel, uniformed police officer, or a Guest Experience Team Member. Guests may confidentially text Security and Guest Experience by texting the issue and location to 305-480-4999. Standard message rates may apply.

A ballpark Team Member will respond to all incoming messages in real-time.

Sensory Room/Sensory Bags

In collaboration with ABA Centers of Florida and KultureCity, the loanDepot park sensory room located on the Legends Level (5th floor) provides a welcoming space for neurodivergent guests looking for temporary respite from the gameday atmosphere. The calming environment boasts fun items and activities aimed to stimulate or relax specific senses including activity panels, Yogibo bean bags, and 100% recycled flooring, among other amenities.

Fans will first need to head to any Guest Experience booth to request access to the room. Additionally, guests can visit Guest Experience at the ballpark to request sensory bags, which they can take to their seats. The kits include fidget toys, needs cards, mood cards, and noise-cancelling headphones.

Smoking Policy

Smoking, E-Cigarettes and Vaping are prohibited inside the ballpark. In consideration of all Guests, the Marlins ask for your cooperation. There are no designated smoking areas inside or outside of the ballpark and exiting and re-entry is prohibited for this purpose.

Social Media

Connect with Marlins Members through the following platforms:

• Instagram (@marlins, @loandepotpark, @marlinsimpact, @marlinsyouth)
• Facebook (facebook.com/marlins, facebook.com/marlinsbeisbol, facebook.com/loanDepotpark, facebook.com/marlinsimpact)
• Twitter (@marlins, @LosMarlins, @loanDepotpark, @marlinsimpact, @marlinsyouth)

Special Transportation Services (STS)

Miami-Dade Paratransit Operations will use the designated drop-off and pick-up location accessible from the corner of NW 6th Street & NW 16th Avenue

Strollers

Strollers are not permitted inside the ballpark with the exception of private suites. Strollers may be checked at the Home Plate or Third Base Entrances prior to entering the ballpark.

Suites

Enjoy watching Miami Marlins games in a private suite. A suite is the perfect forum to host your valued clients, employees, friends and family. To learn about our packages and benefits, please contact the Suites Department at (305) 480-2522 or email [email protected]. Additional information can be found here. The various suites inside the ballpark are:

• Founders and Legends Suites: Located behind Home Plate, these exclusive suites offer upscale contemporary furnishings, exquisite five-star quality food and beverage options and accommodate 22 to 26 Guests.
• MVP Suites: Located along the First and Third Base Foul Lines on the Legends Level, each suite is unique to a past Marlins great and accommodates 16 to 20 Guests.
• Fiesta Suites: Celebrate special moments in a Fiesta Suite. Our Fiesta Suites are located down the First Base Foul Line on the Legends Level and can be configured to hold 24 to 56 Guests.
• Championship Suites: Host your event in one (1) of our two (2) Championship Suites, the ideal location to entertain larger groups.

Taxi Stand

Located on NW 16th Avenue, between NW 5th Street and NW 6th Street.

Television and Radio Broadcasts

Bally Sports Florida is the exclusive cable TV home of the Marlins. Paul Severino returns for his sixth season as play-by-play announcer and will be joined in the booth by longtime Marlins announcer Tommy Hutton, four-time World Series Champion Jeff Nelson, former big leaguer Rod Allen, and former Marlins player Gaby Sánchez. Craig Minervini will begin his 22nd season as host and in-game reporter, in addition to Jessica Blaylock, who enters her eighth season as in-game reporter and host. Kelly Saco rounds out the broadcast team in her sixth season as host and in-game reporter, while South Florida digital host and reporter Jeremy Taché will cover all things social in his third season with the network.

The Marlins Radio Network makes it easy for you to catch a game. Our flagship station, Fox Sports 940 AM Miami, with play-by-play brought to you by Kyle Sielaff, will carry all 162 regular season games throughout the Miami/Ft. Lauderdale area. In addition to all 162 regular-season broadcasts on 940 WINZ, Marlins baseball can also be heard on 1230 AM WBZT West Palm Beach, 97.7 FM WAVK Key West, 1450 AM WSTU Ft. Pierce, 1060 AM WIXC Titusville, and 103.3 FM, 94.1 FM and 105.9 FM Fort Myers.

Marlins radio broadcasts are also available in Spanish on WAQI 710 AM in the Miami/Ft. Lauderdale metro area. Yiky Quintana, and Jose Luis Napoles serve as Spanish-language play-by-play announcers.

Ticket Office

To purchase individual game tickets please visit us on the web at marlins.com/tickets.

Ticket Office Hours of Operation

The North Ticket Office is located between Home Plate and Third Base entrance in front of the Third Base Garage.

Fees are included with all ticket sales at the Ticket Office windows.

Non Gameday:

Ticket Office windows will be open on event days only.

Gameday:

• 12:10 PM First Pitch: Open at 9:00 AM
• 1:10 PM First Pitch: Open at 10:00 AM
• 1:40 PM First Pitch: Open at 10:00AM
• 4:10 PM First Pitch: Open at 12:00 PM
• 6:10 PM First Pitch: Open at 2:00 PM
• 6:40 PM First Pitch: Open at 2:30 PM
• 7:10 PM First Pitch: Open at 3:00 PM
• On game days, the Ticket Office will close as early as the middle of the 5th inning.

Ticket Office Will Call

VIP, player, umpires and scout tickets can be picked up at Window 1 at the North Ticket Office, one hour prior to first pitch. A valid ID that matches the Will Call name is required to receive tickets. No outside will call is accepted.

Tickets

A valid ID that matches the name on the credit and debit card is required to purchase tickets.

• Advance Purchase Tickets
  Guests are encouraged to purchase tickets well in advance of game day at marlins.com/tickets or via the MLB Ballpark app (marlins.com/ballparkapp). For more ticket information, the Miami Marlins can be contacted at 305-480-2525 or [email protected].

• Digital Ticketing

• Digital ticketing is the only method of entry for all events.

• All tickets are delivered digitally via the MLB Ballpark App. For information about digital tickets in English, visit us here. For more information about digital tickets in Spanish, visit us here.

• Upgrades

• Only ticket purchases made through the Marlins website or Ballpark app will be eligible for upgrades.

• Refunds or Exchanges

• No refunds or exchanges are given for Marlins individual game tickets. All sales are final.

Ticket Offers

Please click here to view a list of our exciting offers we have for 2024.

Tours

Join us for a ballpark tour! Go behind-the-scenes of state-of-the-art loanDepot park, home of the two-time World Series Champions Miami Marlins. Ballpark tours are available year-round on Monday, Wednesday, Friday, and Saturday at 10AM, 12PM and 2PM. Tours WILL NOT take place on days when Miami Marlins home games or other major events are scheduled. Tickets are $15 for adults and $10 for children 14 years of age and younger. To purchase tickets and more information please visit us here. If you still have questions after visiting the tours page, please contact 1.877.MARLINS or [email protected].

Transportation

Please see “Parking and Transportation” section for further information.

Marlins Virtual Assistant

Please see “Fan Services” section for further information.

Website

The official Miami Marlins website provides the latest Marlins information and can be found at marlins.com and marlinsbeisbol.com.

Download the MLB Ballpark app and the MLB app to support your experience! Please see "Mobile Applications" for further information.

Wi-Fi Access

The Miami Marlins are proud to offer free Wi-Fi access to all Guests. Navigate to the Wi-Fi/connectivity settings of your mobile device and click loanDepot_park_Guest_WiFi. Select your carrier and input your email address on the splash page. You will be automatically connected once you agree to the outlined Terms & Conditions.

The ballpark is also equipped with cellular application services to strengthen your mobile carrier's signals inside the ballpark. Download the MLB Ballpark app to complement your experience with access to your game tickets, Ballpark maps, live in-game seat upgrades and much more!

What did we miss?

We aim to provide an experience at loanDepot park full of excitement and cheers with the best park amenities and features possible. We welcome your feedback, questions, suggestions and recommended improvements by submitting them to any of our Guest Experience kiosks located on the Promenade Level of loanDepot park or by participating in our Guest Feedback survey which can be found on our Contact Us page at www.marlins.com/contactus.