Accessible parking is available in all four (4) parking garages and two (2) surface parking lots (Humana Lot/East Lot 2 & East Lot 3) on a first come, first served basis
A hanging placard or disability license plate is required to be granted access to accessible parking.
Wheelchair accessible and semi-ambulatory seats with operable armrests are located in various sections on all ballpark levels.
One (1) companion/escort may accompany Guests with disabilities in designated seating areas.
For more information on wheelchair accessibility and/or tickets, please contact the Marlins Office at 305-480-1300.
To request a wheelchair pickup, Guests can text 305-480-4999 with their location and include entrance/section. Transport will only be provided from an entrance to a seating section and back to the entrance. Assistance can also be requested at any loanDepot park Entrance or Guest Services Center by informing an usher or Guest Services Team Member.
Braille and tactile signs are located throughout the facility.
Only electronic payment is accepted at all concession, retail and 50/50 raffle ticket locations.
Closed Captioning is displayed at each end of the ribbon video board that stretches across the Legends Level, directly below Sections 201 and 228.
All permanent concession stands are accessible. A concession staff member will assist with food delivery if they have flexibility to leave concession stand, if not a Guest Services can assist.
Guests are allowed to enter with one (1) single serving food item contained in a clear plastic bag per person (pieces of fruit must be sliced) and/or one (1) clear, soft-sided, factory-sealed bottle of unflavored water, 20-ounces in size or smaller per person.
loanDepot park entrances usually open 90 minutes prior to game time. Eight public elevators are accessible and operated by a Guest Services Team Member, who can answer any questions and assist Guests in locating seating areas and other ballpark amenities.
3rd Base Entrance: Provides access between Field and Promenade Levels only.
PNC Club: Provides access to all levels.
1st Base Dugout Club Entrance: Provides access to the Promenade, Legends and Vista Levels.
Bobby Maduro Entrance: Provides access to the Promenade Level only.
Center Field Entrance: Provides access to the Promenade and Home Run Porch.
Special Transportation Service (STS): Miami-Dade Paratransit Operations has designated the East side of NW 16th Avenue, on Felo Ramirez Drive (NW 6th Street) as the drop-off and pick-up point for Guests visiting loanDepot park.
The designated area for any drop-off is located on Orange Bowl Way (NW 14th Avenue), between Bobby Maduro Drive (NW 4th Street) and Felo Ramirez Drive (NW 6th Street). There is curb space along Orange Bowl Way (NW 14th Avenue), which provides a safe area to facilitate any event drop-off and/or pick-up.
Electrical outlets for recharging wheelchairs and other medical equipment can be found at the following wheelchair accessible seating areas:
Elevators: There are eight (9) passenger elevators in the ballpark. Priority access is given to Guests with accessibility needs on all elevators.
Elevators can be found in the following locations:
Escalators
There are ten (10) escalators in the ballpark.
Escalators can be found in the following locations:
Should there be an immediate need to evacuate the ballpark, Guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on the video boards and high-definition televisions throughout the ballpark.
Guests are encouraged to take the following steps:
The Marlins' highest priority is to ensure the safety and security of our Guests, and we will take every reasonable step to ensure the safety of everyone entering the ballpark. The Marlins administer several important security measures in accordance with Major League Baseball security regulations and in conjunction with local, state and federal law enforcement agencies.
Guests and their belongings will be inspected before entering the ballpark. Clear bags are permitted, cannot exceed 16”x16”x8” in size and must be plastic, vinyl, or PVC material. Exceptions will be made for small clutches no larger than 6”x8” and bags for medical or infant purposes. Any person or property that could affect the safety of ballpark Guests/property shall be denied entry. Such persons or items will be prohibited from entering the ballpark.
The Marlins encourage Guests to arrive at least 90 minutes prior to first pitch to avoid lines. Please follow all signage and directions from security personnel.
The Marlins reserve the right to change or modify these guidelines at any time without notice.
Guests can use their cell phones to confidentially text questions and concerns to loanDepot park Team Members by texting 305-480-4999. A loanDepot park Team Member will respond accordingly. Text STOP to cancel or HELP for info. Message and data rates may apply.
First Aid Rooms are located on the Promenade Level at Section 6 and Vista Level at Section 306. Guests in need of medical assistance should notify security personnel, the nearest loanDepot park staff member or visit the nearest First Aid Room. City of Miami or Miami-Dade County Fire Rescue Departments personnel are available during all games and public events. Roaming medical personnel are also available throughout loanDepot park to provide medical assistance to Guests.
For information and assistance, Guests are encouraged to visit one the Guest Services Centers, located on the Promenade Level at Section 15 and the Vista Level at Section 318 (when level is open). Guests may call (305) 480-1300.
Guests may also visit the Marlins website to access general information.
Guest may check out Noise Cancelling Headphones in our Guest Services Centers located on the Promenade Level at Section 15 and the Vista Level at Section 318 (when level is open). Guests must present a state issued photo I.D. or driver's license as a security deposit for use of such devices.
When coming to loanDepot park using mass transit, there are a number of options available to our Guests:
Special Transportation Service (STS): Miami-Dade Paratransit Operations has designated the East side of NW 16th Avenue, on Felo Ramirez Drive (NW 6th Street) as the drop-off and pick-up point for Guests visiting loanDepot park.
Mass Transit Information
Bus: Miami-Dade Transit offers bus transportation to and from the ballpark.
Visit http://www.miamidade.gov/transit/routes.asp for further information on routes and schedules.
Ride Share
Fans using a ride sharing service, including Brightline shuttles, must be picked up at East Lot 1 located at 1380 NW 6th Street, Miami, FL 33125
Train: Both the Tri Rail and Metrorail Systems are available to Guests attending events at the ballpark.
Please visit the marlins.com/parking for further information when using mass transit to visit loanDepot park.
Please visit Guest Services section 15 for further assistance.
There are two (2) vertical circulation ramps at loanDepot park, which can be used to travel from level to level or to exit loanDepot park. The base of the North Ramp is located at the 3rd Base Entrance and winds up to Section 17 of the Promenade Level. The 1st Base Helix Ramp begins at the 1st Base Entrance and winds up to the Promenade (Section 6), Legends (Section 204) and Vista (Section 305) Levels.
Restrooms located on all levels of loanDepot park are wheelchair accessible. Family restrooms are available in the following locations:
Service animals for Guests with disabilities are welcome at all ballpark events as long as the animal is not a danger to others and it does not interfere with others through unwanted attention, barking, inappropriate toileting, etc. If specific accommodations are required for service animals, please contact Guest Services at (305) 480-1300.
For more detailed information, visit the loanDepot park Seating Map.
If a Guest that utilizes a wheelchair will be attending a game in a private suite, we will remove an exterior chair to allow that guest access to view the game from the balcony of the suite. Guests must request the suite seat removal through their Sales rep one (1) week prior to game.
Wheelchair transportation to and from seats is available to Guests. Assistance can be requested at any ballpark Entrance or by locating any Guest Services Team Member. Guests can also text the number 305-480-4999 with your name and location to request a wheelchair.
All ticket windows, concessions, bars, restrooms and ramps throughout the ballpark are accessible to Guests with disabilities.
View a map of the ballpark using the official ballpark mobile app: the MLB Ballpark app.
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