GENERAL QUESTIONS

What is Cubs Convention?

Experience an action-packed weekend at Cubs Con, where you can mingle with Cubs players, prospects and icons, snag autographs, witness exclusive panel conversations and podcasts, win prizes, and grab the latest Cubs gear and memorabilia. Cubs Con brings together fans from across the country to celebrate all things Cubs baseball and kick off the upcoming baseball season.

When does Cubs Convention take place?

The 2025 Cubs Convention will return to the Sheraton Grand Chicago Friday, January 17, through Sunday, January 19, 2025.

Where is Cubs Convention?

The 2025 Cubs Convention will be held January 17-19, 2025, at the Sheraton Grand Chicago, located at 301 E. North Water St. in Chicago.

Where can I find the Cubs Con schedule?

Program details will be shared on Cubs.com/Convention as soon as they are confirmed.

The full schedule will be published digitally, printed copies will not be provided.

Are there any age requirements at Cubs Convention?

Fans of all ages are welcome to attend Cubs Convention! Fans ages two and under are admitted to Cubs Convention without a ticket.

What forms of payment are accepted at Cubs Convention?

The only cash payment would be to roaming and to authenticate an autographed baseball. All major credit cards and debit cards are accepted for merchandise, Authentics auctions, food and beverage and any other items you may purchase at the Sheraton Grand Chicago during the weekend.

Is Cubs Convention accessible?

There will be designated ADA seating at all scheduled sessions in the main ballroom.

There is an ADA elevator on the east side of the hotel that goes to all four floors of Cubs Convention.

Guest room elevators go to lobby and ballroom levels and there is an elevator from the parking garage to the hotel lobby.

If there’s anything we can do to make your experience more comfortable, please ask a Guest Services Associate and let them know.

Will there be a space for nursing mothers at Cubs Convention?

Nursing mothers seeking a private, quiet accommodation are welcome to use one of two nursing rooms located on the east side of the Sheraton Grand Chicago Lobby Level, just north of the STH Lounge entrance.

Please ask a Guest Services Associate if you need assistance locating this space.

How can I register children for the Sunday youth baseball and softball clinic?

Cubs fans who purchase a weekend pass or hotel package by Thursday, October 10, can register young Cubs fans who attend Cubs Convention for the youth baseball and softball clinic, taking place Sunday, January 19, 2025. Spots are limited and available on a first-come, first-served basis. Additional details regarding the youth clinic will be shared with purchasers at a later date.

What does the youth baseball and softball clinic entail?

Returning for a third year will be the popular youth baseball and softball clinic, where young ballplayers can learn the basics of the game from current and former Cubs players, as well as coaches from the Cubs youth outreach program, Cubs Nike RBI (Reviving Baseball in Inner Cities).

If I already purchased a hotel package, will I have the opportunity to register for the Sunday youth baseball and softball clinic?

Yes, Cubs Con purchasers of both weekend passes and hotel packages who purchase by Thursday, October 10, will receive the opportunity to register their young ballplayers for the clinic. Please note spots are limited and available on a first-come, first-served basis. Additional details regarding the youth clinic will be shared with purchasers at a later date following the October 10 deadline.

TICKETING QUESTIONS

What types of Cubs Convention passes are available and how do I buy them?

Immerse yourself in the festivities and stay at the Sheraton Grand Chicago by purchasing a hotel package which includes weekend passes or purchase a weekend pass for three-day access.

Details and pricing on weekend passes can be found here. Details and pricing for hotel packages can be found here. Cubs Season Ticket Holders will receive a discounted rate on weekend passes through their “My Cubs Tickets” account. Please note the discounted rate is valid until October 10.

How and when will I receive my Cubs Convention passes?

Your mobile tickets will be delivered via the MLB Ballpark app and will be scanned directly from your mobile device at Registration.

Please note passes are not transferrable and screenshots will not be accepted. At registration, ticketed guests also will receive an official 2025 Cubs Convention lanyard that should be worn at all times so that event staff can easily identify you as a paid ticket holder.

If you purchase weekend passes via the Cubs, your Cubs Convention tickets will be automatically delivered to your MLB Ballpark app shortly following your purchase. If you purchase a hotel package, your Cubs Convention tickets will be delivered to your MLB Ballpark app within two to three weeks of your purchase date. If you do not already have the MLB Ballpark app on your mobile device, please visit Cubs.com/BallparkApp to learn more and download the app.

Can I share my Cubs Convention pass with another fan?

Cubs Con passes are nontransferable. Please do not remove your lanyard until you are ready to conclude your Cubs Con visit.

Can I get a kids pass included in my Cubs Convention hotel package purchase?

Hotel packages already include significantly discounted weekend passes, providing the best value in price for all ages.

Can I get a refund if I am no longer able to use my convention tickets?

Hotel reservations are fully prepaid and nonrefundable. No refunds or exchanges are given for Cubs Convention tickets.

HOTEL QUESTIONS

When and how can I purchase hotel rooms?

Click here to reserve your room today! Hotel room packages must be reserved via the Sheraton Grand Chicago’s Cubs Convention reservation link.

Are Cubs Con passes included with a hotel room package?

Discounted Cubs Convention passes are included with the purchase of a hotel room package. You will receive the number of passes in the offer you select for your reservation.

TRANSPORTATION QUESTIONS

Is parking available at the Sheraton Grand Chicago for Cubs Convention?

Parking is extremely limited at the Sheraton Grand Chicago. Daily on-site parking is available at the hotel on a first-come, first-served basis for $68/day.

Guests can book convenient and affordable parking in advance through SpotHero, the nation's leading parking reservations app.

How do I get to Cubs Convention?

Public transportation is strongly encouraged as parking is limited at the Sheraton Grand Chicago. Nearby public transit stations are listed below. Please click here for additional information on getting to the Sheraton Grand Chicago.

CTA:

• Grand (Red Line)
• Clark/Lake (Blue, Brown, Green, Orange, Pink and Purple lines)
• State/Lake (Brown, Green, Orange, Pink and Purple lines)

Visit www.transitchicago.com for more detailed information on rates of fare and route information.

TROUBLESHOOTING

Can I get a refund if I am no longer able to use my Cubs Con tickets?

Hotel reservations are fully prepaid and nonrefundable. No refunds or exchanges are given for Cubs Convention tickets.

How will I get my tickets if I purchased my hotel reservation with a different email from my MLB Ballpark app account?

You can easily link the hotel reservation email address with your MLB Ballpark app account. For assistance linking your accounts, please call Fan Services at 773-404-CUBS.

If you purchase weekend passes via the Cubs directly, your Cubs Convention passes will be automatically delivered to your MLB Ballpark app shortly following your purchase. If you purchase a hotel package, your Cubs Convention passes will be delivered to your MLB Ballpark app within 2-3 weeks of your purchase date.

TROUBLESHOOTING

Can I get a refund if I am no longer able to use my Cubs Con tickets?

Hotel reservations are fully prepaid and nonrefundable. No refunds or exchanges are given for Cubs Convention tickets.

My hotel reservation was not purchased with the same email I used with my MLB Ballpark app. How will I get my tickets?

You can easily link the hotel reservation email address with your MLB Ballpark app account. For assistance linking your accounts, please call Fan Services at 773-388-8270.