Rogers Centre | Accessibility

Rogers Centre and the Toronto Blue Jays are committed to identifying, removing and preventing barriers to accessibility and inclusion.

This Accessibility Guide provides information about our accessible goods, services and facilities. For general information about Rogers Centre and the Toronto Blue Jays, visit our Fan Information Guide and our Know Before You Go Guide.

For general information about Rogers Centre and the Toronto Blue Jays, take a look at our Guest Experience Guide.

To request information in an alternate format, to provide feedback, or to request our feedback policy, contact our Fan Services Team at 416-341-1000 or [email protected].

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted to develop, implement, and enforce standards for accessibility with respect to goods, services, accommodation, employment, facilities and premises throughout Ontario

The Rogers Centre and Toronto Blue Jays Accessibility Policies and Procedures can be accessed here.

For information on our strategy to identify, prevent, and remove accessibility barriers, take a look at the Rogers Centre and Toronto Blue Jays Multi-Year Accessibility Plan.

Additional information on our accessibility policies and procedures or can be obtained by contacting our Fan Services team by phone at 416-341-1000 or by email at [email protected].

Fans requiring sign language interpreting services for concerts at Rogers Centre should contact our Fan Services team a minimum of 30 days prior to the event and we will make every effort to accommodate. Fan Services can be contacted here by selecting the category “Fan Feedback” or by phone at 416-341-1000.

Please note: We do not offer ASL Interpreters for Toronto Blue Jays games.

Food and beverage attendants provide in-seat sales and service of a selection of drinks and snacks. Fan assistance is available at any concession locations upon request

*Access to and from parking level via the Cloud / Blue Zone elevators is fully accessible only through the Loading Dock area. Accessible parking in the Loading Dock area may be reserved in advance by calling 416-341-1234.

In the event of an emergency, Rogers Centre and Toronto Blue Jays security and event staff have been trained and instructed to assist fans in evacuating the stadium. In such an event, fans are asked to remain calm and follow instructions given via the public address system, uniformed event staff, security, police and medical personnel.

During emergencies, fans should not use elevators and will instead be directed to exit Rogers Centre using the stairs or ramps. Staff are available to assist those requiring support. Fans are also encouraged to be aware of their location inside Rogers Centre at all times and to identify the two exits located nearest to their seats.

Fans are invited to make use of the FAN ASSIST program if they have an issue in their seating section or have a question related to their experience. The program enables guests to report issues or concerns, ask for information or call for assistance in a discreet and convenient manner.

In order to receive assistance, send a text message to 647-559-0060 using your mobile phone and include a description of your issue or question along with your seating section, row and seat. Participation in this service is free of charge; however, standard carrier text messaging and data charges may apply.

Please note cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.

Guests are encouraged to visit any open Fan Services location in order to check any strollers or larger items, receive assistance related to lost persons or items and make other general inquiries.

Although guests with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7, located on the south side of the building, close to Bremner Boulevard. Fans requiring accessible support are encouraged to enter through Gate 7. Elevators are also available at Rogers Centre Gates 3, 9 and 13.

Gate 7 - Level 100

• Southeast corner of building, street level (Bremner Boulevard)
• Cloud/Blue Zone in Parking*

Gate 9 - Level 100

• Southwest corner of building, street level (Bremner Boulevard)
• Sun/Orange Zone in Parking

Gate 3 - Level 300

• Northeast corner of building, street level via John Street Bridge from Front Street, pedestrian access only
• Star/Green Zone in Parking

Gate 13 - Level 300

• Northwest corner of building, street level via Blue Jays Way (incline from Front Street), pedestrian access only
• Moon/Yellow Zone in Parking

*Entry into the stadium from parking level via the Cloud / Blue Zone elevators is fully accessible only through the Loading Dock area. Accessible parking in the Loading Dock area may be reserved in advance by calling 416-341-1234.

Entrance points in use vary from event to event. Guests requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416 341 1000 or by email at [email protected] at least one business day prior to their planned visit.

Accessible-friendly lowered drink rails and concessions are available for fans with accessible needs looking to experience the game from one of our Outfield Districts and throughout our newly renovated 100 Level in-field areas. These areas are available on a first-come, first-serve basis.

We kindly note that due to safety concerns for all fans, unfortunately, we are unable to offer accessible-friendly first-come, first-serve drink rails at The Catch Bar (100L right field above the visitors’ bullpen), but fans are still able to access the concession via lowered countertop. All fans with accessible needs are encouraged to take advantage of the four other Neighbourhoods and additional social spaces that are able to accommodate their needs with lowered first-come, first-serve drink rails and concessions.

All Jays Shop locations at Rogers Centre are wheelchair accessible. Jays Shop staff are always available and ready to assist fans at any time.

Fans requiring the use of an oxygen tank may bring it with them to Rogers Centre. Our Accessible Support Ushers are available at the Rogers Centre Gate 7 accessible entrance as required.

All workers and guests are subject to a security inspection upon entry at all gates. Fans with accessible needs or conditions that may require a variation in the standard inspection process are encouraged to enter Rogers Centre through our accessible support entrance at Gate 7, or, alternatively, Gates 3, 9 or 13.

Entrance points in use vary from event to event. Fans with questions regarding entrance procedures should contact our Fan Services Team by phone at 416-341-1000 or by email at [email protected] at least one business day prior to their planned visit.

The Toronto Blue Jays are partnered with KultureCity, a leading non-profit organization, in an effort to make Rogers Centre sensory inclusive.

Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads will be available to all guests who may feel overwhelmed by the environment. Sensory Bags are available at any Fan Services booth.

For assistance during the game please approach any staff member or text Fan Assist at (647) 559-0060 for support. Rogers Centre has identified a few areas in the venue where fans can take a moment to reduce overwhelming noise levels:

Quiet Areas: Gate 3 elevator lobbies (100L and 200L)

Sensory Room: Section 212 LEARN MORE

A social story can be found here to help plan your visit to Rogers Centre. This can also be found for download on the KultureCity app for iPhone or Android.

Rogers Blue Jays Baseball Partnership and Rogers Stadium Limited Partnership (the "Management") are committed to creating a safe, comfortable, and enjoyable experience for all guests at Rogers Centre (the "Stadium" or "Ballpark") and their Guide Dogs, Service Animals and Support Animals (collectively, the “Service/Support Animals”). The Management will not tolerate Service/Support Animals or their handlers exhibiting behaviours that negatively impact the experience for Stadium guests, pose a health and safety or security risk, are disruptive, or are otherwise exhibiting inappropriate behaviour as determined by Rogers Centre or Toronto Blue Jays staff. The Management reserves the right to deny admission or immediately remove from the Stadium without refund, any individual and their Service/Support Animal(s) exhibiting any of the foregoing behaviours. Examples of negative behaviours may include, but are not limited to:

• Jumping up onto counters, tables, etc.
• Consuming human food
• Excessive barking without reason related to service or task(s) the Service/Support Animal is trained to provide
• Growling, lunging, jumping at or biting other Service/Support Animals, guests or Stadium staff
• Making unwanted approaches of other Stadium guests, staff or Service/Support Animals
• Appears out of control without reason related to service or task(s) the Service/Support Animal is trained to provide, and the handler does not take effective action to or is otherwise unable to take control of the Service/Support Animal
• The Service/Support Animal is not housebroken
• Seems fearful of or sensitive to their environment or surroundings outside of their handler(s)
• Exhibits aggressive behaviour within the Stadium or toward Stadium guests, staff or other Service/Support Animals
• Otherwise causes disruption to Stadium events, guests, Service/Support Animals, or staff as determined by the Management in their sole discretion

Fans who are accompanied by Guide Dogs, Service Animals or permitted Support Animals are required to maintain control of them and must keep them on a leash or harness at all times while in the ballpark, and otherwise comply with current Rogers Centre rules and policies. If you encounter or observe any incident at the Stadium, you may report such incident (A) to any Toronto Blue Jays staff member (B) at any Fan Services location, or (C) by text messaging Fan Assist at 647-559-0060.

Rogers Centre and the Toronto Blue Jays are committed to welcoming people with disabilities who are accompanied by a support person. A support person means, in relation to a person with a disability, another person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs, or with access to goods or services. A support person need not be a person who is paid for such support services, and may be a friend or relative of the person with the disability.

All persons, including support persons, who are attending baseball games and other events at the Rogers Centre require an admission ticket and must pay regular admission fees.

Accessible Support Ushers are available at our Gate 7 entrance to provide wheelchair escorts for fans who request support with entering at the gates, safely navigating to their seats and/or exiting at the end of the game/event.

Fans who may require assistance are encouraged to contact our Fan Services Team by phone at 416-341-1000 or email at [email protected] to arrange for a wheelchair escort at least one (1) business day prior to the event.

Rogers Centre | Toronto Blue Jays Fan Services: [email protected] | 416-341-1000

Toronto Blue Jays games: bluejays.com, ticketmaster.ca, 416-341-1234 | 1-855-682-6736
Rogers Centre concerts: ticketmaster.ca

Rogers Centre Accessible Parking Reservations: 416-341-1234