Rogers Centre

This Fan Information Guide is designed to assist our fans by presenting information about the Toronto Blue Jays and Rogers Centre offerings and accommodations for the season. The information is presented in alphabetical order for your ease of use. Enjoy the season!

Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted to develop, implement and enforce accessibility with respect to goods, services, accommodation, employment, facilities and premises throughout Ontario.

Rogers Centre and the Toronto Blue Jays are committed to identifying, removing and preventing barriers to accessibility and inclusion.

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Accessible Parking

A limited number of accessible parking spaces are available by reservation by calling Rogers Centre parking at 416-341-1234. Callers should have their accessible parking permit number ready when making a reservation.

Accessible parking spaces that are not reserved will be for fans with accessible needs on a first-come first served basis on the day of the event. Fans who are unable to secure an accessible parking space are encouraged to take advantage of our drop-off/pick-up zone located near to our Designated Accessible Support Entrance – Gate 7. Fans unable to secure parking are also encouraged to utilize Spothero.com to find alternatives near to the ballpark. LEARN MORE

Please note: Game day public parking is not available for advanced purchase through our Ticketing team and they are only available on a first-come, first-served basis. We are only able to support with accessible parking purchases, which are available in limited quantities per game. Season Ticket Members are encouraged to reach out to their designated Service Executive for potential parking options.

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Accessible Seating

Rogers Centre accessible seating is reserved exclusively for fans with accessible needs and their companions. All persons attending baseball games and other events at the ballpark and require an admission ticket, including those accompanying fans with accessible needs.

Toronto Blue Jays games: bluejays.com, ticketmaster.ca, 416-341-1234 | 1-855-682-6736
Rogers Centre concerts: ticketmaster.ca

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Accessible Seating - Ticket Exchanges

Fans who have purchased standard tickets but require accessible seating will need to exchange their tickets prior to arriving at the ballpark. Please note that accessible seating is subject always subject to availability and therefore exchange options may not be available in all price levels. Further, accessible seating tickets are subject to the same dynamic pricing changes as regular stadium seating.

• Toronto Blue Jays Subscribers - Toronto Blue Jays Season Ticket Members wishing to exchange a ticket for a regular seat to a ticket for an accessible seat should contact their Service Executive. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
• Ticket Packs or fans with tickets transferred by a Toronto Blue Jays Subscriber - Fans who were transferred tickets by a Toronto Blue Jays Subscriber should contact 416-341-1234 to inquire about accessible seating availability. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
• Ticketmaster Purchasers - Fans who purchased standard seating through Ticketmaster (by phone or online) and who wish to exchange for tickets for accessible seating should contact Ticketmaster's Fan Support Line at 1-855-985-4357. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
• Third Party Purchases - Ticket exchanges will not be accommodated for fans with Toronto Blue Jays tickets that were not originally purchased directly from the Toronto Blue Jays or Ticketmaster or from the Rogers Centre box office.

Please note that Rogers Centre and Toronto Blue Jays staff reserve the right to take appropriate action against individuals who fraudulently obtain accessible and companion seating.

Accessible Support Entrance

Although fans with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7, located on the south side of the building, close to Bremner Boulevard. Fans requiring accessible support are encouraged to enter through Gate 7. Elevators are also available at Rogers Centre Gates 3, 9 and 13.

Please note: Rogers Centre does not permit the rental of wheelchairs during games/events, however, we are able to provide wheelchair escorts to those who require assistance to their seats. Fans requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416-341-1000 or by email at [email protected] at least one (1) business day prior to their planned visit.

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ACE

ACE is the Toronto Blue Jays official mascot and loves spending his time meeting fans! ACE is always looking to participate in events throughout the community, in addition to his appearances at Blue Jays games during the season.

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Aisles & Aisles Etiquette

For the safety and enjoyment of other fans, Rogers Centre and the Toronto Blue Jays ask that you please do not sit or stand in the aisles. Aisles must be kept clear at all times.

With the addition of netting throughout the ballpark to ensure fan safety, fans are permitted to enter the seating area at any point in time throughout the game. That being said, fans are strongly encouraged to remain aware as they are entering/exiting their seats.

Alcohol

The Toronto Blue Jays, Rogers Centre and Legends Hospitality are committed to promoting and ensuring responsible alcoholic beverage sales and use. All servers within Rogers Centre are SMART Serve certified. Our goal is to create a safe, enjoyable and family-friendly environment where alcohol service and consumption is managed thoroughly.

Alcoholic beverages can only be purchased from authorized vendors once inside Rogers Centre and fans may not bring in or leave the facility with any alcohol. All fans that appear to be 30 years of age or younger will be asked to provide proof of age for each transaction. Upon request for proof of age, fans must produce a valid form of photo identification.

Fans may have no more than two (2) alcoholic beverages in their possession at any time. In-seat hawkers, and drinks containing two (2) oz or more of alcohol, are restricted to serving only one (1) alcoholic beverage per fan. Alcohol service in all concession stands, TD Executive Suites and TD Clubhouse will conclude at the end of the seventh (7th) inning. The Toronto Blue Jays, Rogers Centre and its concessionaire Legends Hospitality reserve the right to discontinue alcohol service for fans at any time.

Fans found with unauthorized alcohol can have their ticket confiscated and be removed from Rogers Centre without compensation.

The following may also result in your ejection from Rogers Centre and/or possible prosecution:

• Attempting to use fraudulent identification
• Public intoxication
• Purchasing alcohol for a minor
• A minor attempting to purchase or found to be in possession of alcohol
• Anyone found in possession of alcohol after being given a warning not consume or purchase any

Animals

Guide Dogs, Service Animals, and Support Animals are welcome at all Rogers Centre events and Toronto Blue Jays games. Any fan accompanied by a Guide Dog, Service Animal, or Support Animal is required to present acceptable documentation upon entry and upon request within the ballpark evidencing that the animal is required due to a disability and/or is individually trained to do work for, perform a task for, or otherwise provide support to a person with a disability. Examples of acceptable documentation include a medical note from a regulated health professional or an identification card for people who are blind and use a guide dog.

Support Animals required by individuals due to a disability are also permitted at all Rogers Centre events and Toronto Blue Jays games, provided that (i) any such Support Animal does not pose a health and safety or security risk, (ii) acceptable documentation is provided upon entry and upon request within the ballpark evidencing that the Support Animal is required by and provides support to an individual due to a disability, and (iii) such Support Animal and its handler are otherwise in compliance with current Rogers Centre rules and policies, including the Service/Support Animal Code of Conduct. Examples of acceptable documentation include a medical note from a regulated health professional.

Fans with Guide Dogs, Service Animals and Support Animals are encouraged to purchase Accessible Seating. Fans wishing to sit in standard seats are kindly asked that their animal fits under the seats, and aisle seats are recommended.

Fans who are accompanied by Guide Dogs, Service Animals or Support Animals are required to maintain control of them and must keep them on a leash or harness at all times while in the ballpark, and otherwise comply with current Rogers Centre rules and policies, including the Service/Support Animal Code of Conduct.

Fans with Guide Dogs, Service Animals or Support Animals are permitted to enter Rogers Centre via all gates, but are encouraged to use Gate 7, our Designated Accessibility Entrance, located at the South end of the building.

Animals who do not provide any of the foregoing services or support functions and who are not accompanied by acceptable documentation will not be granted entry into the Rogers Centre. Pets are not permitted inside Rogers Centre. In addition, we have the right to deny admission or immediately remove a Guide Dog, Service Animal or Support Animal and its handler(s) from the ballpark, without refund, should a Service Animal or Support Animal and/or its handler(s) not adhere to any current Rogers Centre rules and policies, including the Service/Support Animal Code of Conduct.

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ASL Interpreter Services

Fans requiring sign language interpreting services for concerts at Rogers Centre should contact our Fan Services team a minimum of 30 days prior to the event and we will make every effort to accommodate. Fan Services can be contacted here by selecting the category “Fan Feedback” or by phone at 416-341-1000.

Please note: We do not offer ASL Interpreters for Toronto Blue Jays games.

ATMs/TD Green Machines

ATMs/TD Green Machines are no longer available in stadium. Rogers Centre is accepting cashless payment only.

Reverse ATMs (cash input to receive a pre-loaded debit card) are available at the following locations:

• 100-Level: Inside Jays Shop (Section 110), Section 141
• 500-Level: Section 508

ReadyCard balance checks can be completed at any ReadySTATION inside Rogers Centre, by calling their Customer Service line at 1-844-753-7583, or by visiting their website at readycard.mycardplace.com.

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Autographs/Fan Mail

The Toronto Blue Jays also welcome fan mail, and players and club personnel will make every effort to answer each letter received. However, due to the tremendous volume of items received, we cannot guarantee a response. Fans wishing to communicate with Toronto Blue Jays players or club personnel should address the correspondence to:

Toronto Blue Jays Baseball Club
Attn: Player/Coach's Name
One Blue Jays Way, Suite 3200
Toronto, ON M5V 1J1

Please keep in mind that if you do send an item to be signed, you do so at your own risk. Players and coaches receive a tremendous amount of fan mail and we cannot guarantee a response. The Toronto Blue Jays and its players and staff are not responsible should an item(s) fail to be returned.

Baby Change Stations

Baby Change Stations have been installed in all of the washrooms throughout Rogers Centre, where possible. For those seeking extra room or privacy, Multi-Purpose washrooms are available near Sections, 142, 238 and 538.

An Infant Feeding Room is also open at Section 240.

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Bags - Toronto Blue Jays Game

In order to expedite entry into the stadium, fans are discouraged from bringing bags into the stadium. However, soft-sided bags such as diaper bags, medical bags and small purses/knapsacks are permitted, whereas hard-sided cooler bags and containers are not. In accordance with Major League Baseball security regulations, any bag larger than 16 inches by 16 inches by 8 inches will not be permitted into Rogers Centre. All bags will be thoroughly inspected before they are allowed inside the stadium. MLB-approved bins will be used at inspection points, and bags and their contents must fit without assistance, modification or adjustment.

To ensure fan safety, the Toronto Blue Jays reserve the right to inspect any bags or articles prior to entry into Rogers Centre and may refuse admittance of any item(s) deemed hazardous, inappropriate, offensive or suspicious. We would encourage all of our fans to refrain from bringing bags to the stadium since inspecting these items will only delay admittance.

No bag storage is available at the ballpark.

Bags - Rogers Centre Events/Other

Bag policy for Rogers Centre Events will vary from event to event, please refer to event notes for more information pertaining to that specific event.

Note: Bag restrictions and prohibited items for concerts may be different than Blue Jays games. For Concert Information, visit here.

Banners and Signs

The Toronto Blue Jays encourage fans to show their team pride and welcome support for the team demonstrated through homemade banners and signs. Fans are welcome to bring banners and signs to Rogers Centre provided they do not (a) interfere with the game itself or any game-related events, or with the ability of other fans to enjoy of the game or any such events, or (b) contain messages, graphics or other content that may be considered distracting, commercial, religious, political, or intended to draw attention to international, political or other similar events, causes or conflicts. Banners and signs must be family-friendly, and may not be obstructive, offensive, disparaging, unlawful or otherwise objectionable or inappropriate. Banners and signs may not block or cover any building signage or displays.

Batter's Eye

Certain parts of the outfield seating sections (on the 100 Level) are covered. This is intended to give the batter a clear and unobstructed view of the baseball as it leaves the pitcher's hand. The Batter's Eye is off limits to all individuals, save for television camera operators.

Bicycle Stands

For those travelling to Rogers Centre by bicycle, there are bicycle stands available for use by fans outside Rogers Centre. These are located near Gates 2, 3, 6, 6A, 9A, 10, 13, 14 and 15. Gas powered vehicles (i.e. mopeds and scooters) are not permitted to be parked in these areas. Failure to comply could result in towing of these vehicles. The Toronto Blue Jays and Rogers Centre are not responsible for the loss or damage to any item(s) secured in these areas.

Blue Jays Authentics

Get closer to the game.

Blue Jays Authentics offers one-of-a-kind authenticated Toronto Blue Jays merchandise directly from the field. Items are certified under Major League Baseball’s Authentication Program. Authenticated products available for sale include baseballs, jerseys, bats, bases and much more. Add to your collection or get a unique keepsake from your Rogers Centre experience by visiting the Jays Shop location at Section 146.

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Blue Jays Baseball Academy

The Blue Jays Baseball Academy is a department within the Toronto Blue Jays tasked with supporting the development of young people's lifelong connection with baseball within the Greater Toronto Area and across Canada.

The Blue Jays Baseball Academy is committed to growing the game of baseball and teaching skills to youth players and coaches from grassroots to high performance levels across Canada.

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Blue Jays Families

Established in 1976, Blue Jays Families are the wives, fiancés, girlfriends and partners of Blue Jays Players and Coaching Staff. This caring and compassionate group of individuals are the team behind the team and provide a stable support system that their partners heavily rely on. Additionally, this group of individuals support various philanthropic efforts within the Blue Jays community each baseball season.

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Blue Jays Level of Excellence

The Blue Jays are extremely proud of the names of twelve distinguished individuals inside Rogers Centre in special recognition of their tremendous efforts and achievements. They are Paul Beeston, George Bell, Joe Carter, Tom Cheek, Carlos Delgado, Tony Fernandez, Pat Gillick, Cito Gaston, Roy Halladay, Dave Stieb, and José Bautista. The number 4,306 beside Tom Cheek's name represents the number of consecutive regular season games he called on the radio.

Jackie Robinson, whose number has been retired by all teams in Major League Baseball, is also recognized behind home plate.

Booster Seats

Booster seats for young children are available at all Fan Services locations on a first-come, first-serve basis.

Bottles/Cans

Plastic bottles and/or cans holding 600ml or less of non-alcoholic beverages are permitted into Rogers Centre. Fans are strictly prohibited from bringing in outside alcohol inside Rogers Centre. Plastic bottles holding more than 600ml and glass bottles are prohibited. Metal and glass bottles are also prohibited.

Fans will be asked to remove tops from a bottle(s) or open can(s) prior to entry into the stadium.

Box Office Location

Mobile ticket support is available at Blue Jays Box Office locations (Gates 1, 7 & 9) when gates open on Blue Jays game days and Rogers Centre event days. Ticket purchases are not available onsite. To purchase tickets, please visit bluejays.com/tickets or bluejays.com/concerts.

Bullpens

The Toronto Blue Jays bullpen is located behind the left field outfield fence (Sections 141 (BeautiTone Balcony), 142, 143, 144 A, 144 B). The visitors' bullpen is located behind the right field outfield fence (Sections 103A, 103B, and The Catch Bar). We kindly ask that fans seated or standing in these areas respect players' need to prepare for the days game.

Cameras - Toronto Blue Jays Game

The Toronto Blue Jays welcome cameras and iPads/Tablets for the purposes of still photography, provided their use does not interfere with other fan's enjoyment of the game. Professional cameras with detachable lens' that is longer that 3" in size, body mounts/mono-pods/tripods/selfie-sticks and audio/video equipment are not permitted.

Video cameras are permitted inside the facility for Toronto Blue Jays games but recording of any game footage is strictly prohibited. The Toronto Blue Jays and Rogers Centre reserve the right to request that fans discontinue filming or taking pictures on Rogers Centre property.

All fans entering the stadium are subject to a search by our Security Team prior to entry. All camera equipment will be inspected accordingly. The Toronto Blue Jays and Rogers Centre are not responsible for lost or stolen belongings. As such, we ask that fans not leave equipment unattended.

Cameras - Rogers Centre Events/Other

Rogers Centre welcome cameras for personal use for the purpose of still photography. We ask that your camera does not interfere with another fan's enjoyment of the event. Professional cameras with detachable lens' that is longer that 3" in size, body mounts/mono-pods/tripods/selfie-sticks and audio/video equipment are not permitted. Video cameras, iPads or filming of the event are prohibited, any recording may result in being ejected from the stadium.

All fans entering the stadium are subject to a search by our Security Team prior to entry. All camera equipment will be inspected accordingly. The Toronto Blue Jays and Rogers Centre are not responsible for lost or stolen belongings. As such, we ask that fans not leave equipment unattended.

*Restrictions may vary from event to event.

SEE ROGERS CENTRE EVENTS

Cannabis

Rogers Centre is a smoke-free facility and this includes the use of cannabis. Any fan found smoking or vaping cannabis inside of Rogers Centre will be removed from the facility without compensation. Rogers Centre does not provide designated outdoor smoking areas, and there are no in-and-out privileges at any time.

Fans found in possession of cannabis exceeding the legal limit of 30 grams (about one ounce) of dried cannabis (or equivalent), will denied entry and or removed from the stadium and subject to prosecution. Minors in possession of cannabis will also be subject to ejection and prosecution.

Fans may be denied entry if they are impaired by either cannabis, alcohol or a combination of both.

For the safety of our fans, any Cannabis Edible product, liquid (oils or drinks) or capsules will not be permitted in the stadium.

Medical Exceptions: Fans who possess a valid Medical Document Authorizing the use of Cannabis for Medical Purposes under the Access to Cannabis for Medical Purposes Regulations from Health Canada may be granted an exception to our "In/Out Privilege" policy permitting them to leave the property to consume cannabis. Security supervisors will grant medical exceptions on a case-by-case basis.

Cashless Payment

Rogers Centre is accepting cashless payment only.

Reverse ATMs (cash input to receive a pre-loaded debit card) are available at the following locations:

• 100-Level: Inside Jays Shop (Section 110), Section 141
• 500-Level: Section 508

ReadyCard balance checks can be completed at any ReadySTATION inside Rogers Centre, by calling their Customer Service line at 1-844-753-7583, or by visiting their website at readycard.mycardplace.com.

Cell Phone Charging Stations

For your convenience, Rogers portable cellphone chargers are available for sign-out at kiosks across the ballpark at the following Fan Services locations:

• 100-Level: Section 123, Section 141
• 200-Level: Section 236
• 500-Level: Section 508, Section 532

Portable chargers are available for all guests of Rogers Centre to use throughout their time at the ballpark. These chargers accommodate most Androids and Apple products. Guests are kindly asked to return the chargers to the same station of which they signed out the device prior to exiting the facility.

Child Admission Policy

Parents may bring children under the age of two (2) into Rogers Centre for Toronto Blue Jays home games without a ticket for the child. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Any fans two (2) years of age or older must have a valid ticket. Children having difficulty seeing from their seat can obtain a booster seat from Fan Services locations, available on a first-come, first-served basis.

Closed Captioning

A Closed Captioning ribbon board is available to the right side of our Videoboard. This ribbon board is not visible in the outfield sections and we encourage all fans who require this service to purchase seating that allows them to view the Closed Captioning without obstruction. If you require any assistance purchasing seats that meet these needs, please contact our Ticketing Team at 416-341-1234.

Please note: We do not offer ASL Interpreters for Toronto Blue Jays games.

Commemorative Game Certificates

Fans celebrating a birthday or who are attending their first game can visit any Fan Services location and pick up a commemorative certificate on behalf of the Toronto Blue Jays.

Directions to Rogers Centre

Rogers Centre is conveniently located near Union Station as well as within easy walking distance of TTC streetcar stops on King St. (at Peter St. & John St.) and Spadina Ave. (Bremner Blvd.). Drivers coming to Rogers Centre, from either the east or west, can take the Gardiner Expressway to Spadina Ave. and head north to Bremner Blvd.

The Skywalk is available for use to all Blue Jays fans! Follow the designated signage at Union Station and upon exiting the Skywalk, the path will steer fans between Ripley's Aquarium of Canada and the CN Tower. Fans should continue walking west and will see Gate 5/6 as they approach Rogers Centre.

Donations in Kind

The Toronto Blue Jays assist countless charities each year and are committed to enhancing the quality of life for many individuals. Every year the Toronto Blue Jays donate autographed baseballs, bats, jerseys and other items to non-profit and charitable organizations to assist in their fundraising endeavors.

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Dress Code/Offensive Clothing/Costumes

Proper attire, including shoes and shirts, must be worn at all times. The Toronto Blue Jays and Rogers Centre reserve the right to deny admission to and/or to remove any person wearing any clothing, costume and/or conspicuous accessory that we consider inappropriate or that could detract from the experience of other fans. Without limiting our discretion:

• Mascot costumes and apparel are not permitted;
• Costumes, clothing and accessories may not contain messages, graphics or other content that may be distracting, commercial, political, or intended to draw attention to international, political or other similar events, causes or conflicts; and
• Costumes, clothing and accessories must be family-friendly, and may not be obstructive, offensive, disparaging, unlawful or otherwise objectionable or inappropriate

Drinking Fountains

Several drinking fountains/water bottle refill stations are located on each level within the ballpark:

• 100-Level: near Sections 101, 115, 125, 143
• 200-Level: near Sections 207, 219, 229, 241
• 500-Level: near Sections 507, 517, 521, 531, 541

Drone Policy

The use of any remote-controlled drone (UAV-Unmanned Aerial Vehicle) is prohibited on or over any of the properties under the control of Rogers Centre at any time. Rogers Centre is within Billy Bishop Toronto City Airport's no flyzone (i.e. less than 5.5 km) as per Transport Canada guidelines. All inquiries regarding this policy and the use of drones (UAV) in any of these areas should be directed to the V.P., Security Operations at the Rogers Centre. Individuals operating drones (UAV) on stadium property may be subject to arrest and prosecution.

Drop-Off/ Pick-Up Zones

Fans are welcome to take advantage of our two drop-off/pick-up zones located near to our Designated Accessible Support Entrance – Gate 7.

Dugouts

The Toronto Blue Jays dugout is located behind and to the left of Homeplate (Sections 116, 117, 118, 119). The visitors' dugout is located behind and to the right of Homeplate (Sections 129, 130, 131, 132). We kindly ask that fans seated in these areas respect players' need to prepare for the days game. Fans are prohibited from standing, banging/hitting or placing items on the dugout roofs.

Elevator Access

Fans requiring assistance in reaching their seating level may use one of the eight elevators conveniently located at Rogers Centre

Priority should be given to elderly fans or those with accessible needs that affects their mobility. As a courtesy to our fans, we ask individuals carrying beverages on the elevators to ensure they have the appropriate lid on the container whenever possible. Although fans with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7 which is located on the south side of the building on Bremner Boulevard. Fans requiring accessible support are encouraged to enter through Gate 7.

Emergency Evacuation

All Toronto Blue Jays and Rogers Centre personnel have been trained and instructed to assist fans in evacuating the stadium. In the event of an emergency at Rogers Centre, fans are asked to remain calm and follow instructions given via the public address system, uniformed game staff, security, police and medical personnel. During emergencies, fans should not use elevators; instead, fans will be directed to exit Rogers Centre using the stairs or ramps. Fans are also encouraged to take the following steps in the event of an emergency:

• Be aware of your location inside Rogers Centre at all times
• Identify the two exits located nearest to your seats

Employment Opportunities

All full-time, part-time or seasonal opportunities within the Blue Jays organization are posted on our Job Postings page.

Fan Assist

Fans are invited to make use of Rogers Centre Fan Assist Program if they have an issue in their seating section or a question related to their experience. The process is quick and simple and by using the Fan Assist Program, fans are able to report issues in a discreet and convenient manner. Simply send us a text to (647) 559-0060 using your mobile phone - please include your issue or question and seating section, including the row and seat number. Operators are standing by and participation in our service is free of charge; however, standard carrier text messaging & data charges will apply.

Please note: Cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating and using this program in the future.

Fan Code of Conduct

Rogers Centre is committed to creating a safe, comfortable, and enjoyable experience for all fans. The stadium is committed to ensuring that:

• fans have the opportunity to enjoy their Rogers Centre experience free from foul/abusive/derogatory language and behaviour, including obscene gestures and betting-related speech and behaviour, whether or not directed specifically at other fans, or at players, officials or staff;
• fans refrain from displays of affection that are inappropriate in a public family setting;
• costumes, clothing and accessories that are inappropriate, unlawful, indecent, obstructive, disparaging, offensive, objectionable or intended to draw attention to international, political or other similar events, causes or conflicts are not permitted to detract from the experience of other fans;
• fans possess a valid game ticket and enjoy the game / event from their ticketed seat or standing area;
• the progress of the game/event is not disrupted by fans’ actions or by unauthorized persons entering the playing field/event area or restricted areas; and
• fans consume alcoholic beverages in a responsible manner. Intervention with an impaired or intoxicated fan will be handled in a prompt and safe manner.

*Fans who fail to adhere to these policies may be denied admission to, or immediately removed from, the stadium without refund or other compensation.

Fan Feedback

The Toronto Blue Jays and Rogers Centre welcome the ideas, comments and suggestions from our fans. It helps us improve the service we provide to our valued fans. Please contact our Fan Services Team by email at [email protected] or by phone at 416-341-1000 to submit your feedback/inquiry.

Fan Interference

For the safety and enjoyment of all, fans are reminded not to interfere with a ball in play or a player during a game. Those who fail to follow this policy may be subject to immediate ejection from Rogers Centre and forfeit the ball. Fans are welcome to keep any ball landing in seating sections as long as they do not interfere with the safety and concern of others.

Fan Pack

The Blue Jays are happy to offer our fans a unique digital fan pack. Download the fan pack that includes a current Regular Season Schedule, Fun Facts & more!

Fan Services

Fan Services are located on the 100-Level near Sections 123 and 141, on the 200-Level near Sections 212 and 236 and on the 500-Level near Sections 508 and 532. Fans can check strollers and mobility devices at these locations, obtain Misplaced ACE Wristbands for their children, receive commemorative game certificates, receive assistance related to lost persons or items, pass along feedback and make other general inquiries.

Field Dimensions

Ever wondered how far a ball has to travel to reach or even clear any part of the outfield fence at Rogers Centre? Here are the distances:

• Right Field - 328 ft. / 100m
• Right Centre Field - 375 ft. / 114m
• Centre Field - 400 ft. / 122m
• Left Centre Field - 375 ft. / 114m
• Left Field - 328 ft. / 100m

First Aid

First Aid rooms are located on each level near Sections 140, 238 and 538. Fans requiring first aid assistance are urged to contact any member of Rogers Centre staff or report to one of our Fan Services or First Aid locations. A certified physician and registered nurses are available during all Blue Jays games and Rogers Centre Events. Ascent EMS will also provide paramedics throughout the facility.

Please note the opening and staffing of First Aid locations can sometimes depend on ticket sales on different levels of the stadium.

Food and Beverage

Legends Hospitality is a proud partner with the Toronto Blue Jays and exclusive food and beverage provider at Rogers Centre offering concession and premium (catering, clubs and suites) services with features that celebrate Toronto and its rich baseball history.

For more information regarding food and beverage options, including a stadium dietary guide, please visit our Food and Beverage page.

Foul Balls, Homerun Balls & Bats

During the game, fans must stay in their seats except when travelling to concessions, restrooms, or for emergencies and fan services support.

All fans are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. Fans are permitted to keep any foul and home run balls that are hit into the seats, but are asked to be cautious and courteous to others when collecting a ball. Bats entering the stands must be returned if requested by the Blue Jays or visiting team. Fans are prohibited from throwing balls back onto the field. Violators are subject to ejection and possible arrest. Any fan that interferes with a ball in play or the game in any way is subject to ejection from the ballpark and/or criminal prosecution.

Gang Colours/Clothing

In cooperation with the Toronto Police Service, fans wearing known gang clothing and/or colours will not be permitted into Rogers Centre. Fans will be automatically asked to leave the premises, as noted on signs posted at all gate entrances.

Gates Opening

To provide fans with ample time to enjoy the atmosphere, locate their seats and satisfy any cravings at the Jays Shop or concessions stands, gates will open 90 minutes before the first pitch on any weekday home game. On Saturday and Sunday home games, the gates to Rogers Centre open 2 hours prior to game-time. Please note that gate times are subject to change.

Gift Cards

The Toronto Blue Jays Gift Card is a pre-paid card than can be used to purchase Toronto Blue Jays official team merchandise (Jays Shop) and food and beverage purchases at select concession stands throughout Rogers Centre.

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Giveaway Items

The Toronto Blue Jays offer several giveaway or promotional items throughout the year. These items are distributed to fans who meet specific promotional requirements and are based on limited quantities. Items are subject to change.

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Giveaway Policy and Guidelines

• Guests must be in attendance and possess a valid game ticket upon entry to receive an item. One item per person, per day.
• The Toronto Blue Jays reserve the right to deny distribution to any guest whose ticket is deemed invalid.
• All items are distributed upon entry at all of the main gates of Rogers Centre at the announced time the gates open until all items are passed out. You may only receive an item at the gate you entered. Once inside the stadium, you will not be able to receive an item at another gate. The distribution staff has been instructed
  to pass out items only to guests as they enter through the turnstiles.
• Guests must obtain their item upon entering Rogers Centre and before leaving the distribution area. Out of respect for all guests, anyone who approaches the distribution area or distribution staff after he or she has left the area will not be eligible to receive an item.
• The Toronto Blue Jays are not responsible for any lost or stolen promotional items.

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Gratuities and Tips

With the exception of food and beverage and suite host workers, the solicitation and/or acceptance of gratuities in any form is not permitted by our event staff. Fans are welcome to share their positive feedback and appreciation by visiting a Fan Services location in-ballpark, by calling Fan Services at 416-341-1000, or by emailing [email protected] to nominate staff member(s) for our Ballpark Star recognition program.

Group Spaces

With the transformation of Rogers Centre from a stadium to a ballpark, we have built dedicated Group Spaces that bring fans closer to the action and provide new experiences.

Group Spaces are available in the following areas:

Hall of Fame

On January 22, 2019, it was announced that former Toronto Blue Jays pitcher, Roy "Doc" Halladay, was elected to the National Baseball Hall of Fame. Drafted by Toronto in 1995 as the 17th overall pick, Roy Halladay was one of the best pitchers to ever wear a Blue Jays jersey. Among Toronto starters, he ranks third with a 3.43 ERA, second with 1,495 strikeouts and 148 wins, and is tied for first with a 1.20 WHIP. After moving on to the Philadelphia Phillies in 2010, Roy led the team to consecutive NL Championship Series, which included the second no-hitter in postseason history. On May 29, 2010 against the then Florida Marlins, he pitched the 20th perfect game in MLB history. Since he made his Major League debut more than 20 years ago, his 67 complete games are still 13 more than any other player. On June 24, 2017, Roy was inducted into the Canadian Baseball Hall of Fame, honouring his impact on the game in his 'home away from home,' throughout his career. Halladay's No. 32 was retired on Opening Day, March 29, 2018 in a pregame ceremony at Rogers Centre.

The only other retired number the club currently observes is Jackie Robinson's No. 42, which was retired throughout Major League Baseball in 1997.

Hotels

Rogers Centre has a hotel attached directly to the stadium, the Toronto Marriott City Centre which is North America's only hotel located in a major league sporting stadium. The hotel offers regular and field view rooms. For more information please call 1-416-341-7100.

There are also a number of hotels within two (2) kilometers of Rogers Centre but the stadium has no formal affiliation with any of those hotels.

• InterContinental Toronto Centre 416-597-1400
• The Fairmont Royal York 416-368-2511
• Hyatt Regency Toronto 416-343-1234
• Radisson Admiral Hotel Toronto-Harbourfront 416-203-2333
• The Westin Harbour Castle 416-869-1600
• Hilton Toronto 416-869-3456
• Sheraton Centre Toronto 416-361-1000

For tourist information about the City of Toronto, please feel free to visit www.toronto.ca.

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In/Out Privileges

Security reasons preclude Rogers Centre from allowing in/out privileges to individuals who choose to leave the building. Exceptions can be made in special circumstances through our Fan Services locations. In these situations, a security supervisor will be called in to assist with your need.

Injury Release

PRIOR TO, DURING AND FOLLOWING THE GAME, baseballs, bats, BAT Fragments AND OTHER OBJECTS MAY BE THROWN OR HIT INTO THE STANDS. PLEASE STAY ALERT AND BE AWARE OF YOUR SURROUNDINGS. IF YOU ARE CONCERNED WITH YOUR SEAT LOCATION PLEASE CONTACT ANY CUSTOMER SERVICE REPRESENTATIVE FOR AN ALTERNATE SEAT LOCATION, SUBJECT TO AVAILABILITY. The holder of a ticket to any Toronto Blue Jays game voluntarily assumes all risks and danger of any injury or other loss incidental to the sport of baseball (including injury from balls, bats or other objects projected into or within the stands), all associated activities and/or his/her attendance at Rogers Centre and releases Rogers Blue Jays Baseball Partnership, Rogers Stadium Limited Partnership, Major League Baseball ("MLB"), the Commissioner of MLB, the opposing club and their affiliates, agents and employees (including players) from any and all liability, regardless of whether such injury or loss occurs before, during or after the playing of the game and whether such injury or loss is caused by any person's negligence or otherwise.

Inline Skates/Hoverboards/Skateboards/Scooters

Fans are encouraged to try various modes of transportation to travel to Rogers Centre. Inline skating to the stadium can be a convenient, healthy alternative. However, inline skates, hoverboards, skateboards, scooters are prohibited from being used inside Rogers Centre. Fans will be required to check these items in at the gate when entering. Additionally, skating on "Heelys" is prohibited within Rogers Centre.

Inside Ticket Window (Inside Rogers Centre)

During Toronto Blue Jays home games, fans can make upgrade purchase inquires for their day-of-game seat by visiting this location on the 100-Level behind Section 127 (Gate 9A). The Inside Ticket Window is available when gates open until the end of the 5th inning.

Instant Replay Major League Baseball Replay Review Regulations

To see MLB Replay Review Regulations, please visit their website.

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Jays Care Foundation

As the charitable arm of Canada's only MLB team, Jays Care has made a Major League commitment to invest in Canadian children and communities from coast to coast. Since 1992, Jays Care Foundation has created opportunities for children and youth through programs that focus on helping kids get active, engage in the sport of baseball, excel academically and lead healthy lives. Jays Care is committed to breaking down barriers to access sport and education and building safe, dedicated spaces for recreational and educational youth programming in communities across Canada.

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Jays Care Community Champions for Youth

When you become a community champion, your monthly donation helps to provide children and youth facing barriers with regular access to sport and recreational programming across Canada. Learn more about our monthly donation program by visiting jayscare.com.

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Jays Shop

Fans are invited to shop at Jays Shop, the Official Team Shop of the Toronto Blue Jays. Located beside Gate 5, Jays Shop is the largest team store in all of Canada. Fans can enter from street level between 10:00am to 5:00pm, seven days a week (note: hours subject to change on Toronto Blue Jays home game days). Fans attending Blue Jays games can enter the store at Section 110 upon entering Rogers Centre. For more information, please call 416.341.2904.

Please note: During Toronto Blue Jays games, Jays Shop at Gate 5 is not accessible to the public and is only accessible to ticketed fans attending the game, with no public access on Sunday home game days.

Jersey Customization

Jays Shop at Gate 5 is pleased to provide jersey customization services in-store for fans and is accepted at all Jays Shop locations. For more information, please call 416-341-2904.

Jr. Jays Club

Jr. Jays Club is a membership program for kids 14 and under designed to create memorable experiences and build a lasting connecting between young fans and the Toronto Blue Jays. For the 2024 season, we are offering two membership options; Jr. Jays Club Memberships (Free) and Jr. Jays Club All-Star Memberships (Paid). Fans can register to become a Jr. Jays Club Member through bluejays.com/jrjaysclub. Jr. Jays Club All-Star Memberships are available online and in-person at Jays Shop locations.

Fans must activate their membership online using their Ticketmaster login credentials. If a fan does not have Ticketmaster login credentials, they can create an account at the time of registration. Club Member benefits include a Jr. Jays ticket offer and interactive games and worksheets! Additional All-Star Member benefits include exclusive merchandise, in-game experiences, first access to Run the Bases and access to All-Star Member events. Should you have any questions, please email our Jr. Jays Club Member Representatives at [email protected].

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Jr. Jays Sundays

Beginning on Sunday April 14th, 2024, every Sunday Home Game at the Ballpark with the exception of Sunday September 29, is a Jr. Jays Sunday! Kids 14 and under can visit our Jr. Jays zones on the 100, 200, and 500 levels. Jr. Jays can visit a variety of artists around the ballpark and participate in games and activities for the opportunity to win unique Blue Jays prizes. Jr. Jays zones will be open from gates are open until the end of the game. Select zones will remain open for one hour postgame.

Don’t forget – kids can run the bases just like their favourite Blue Jays players following the game! Information on how to register for a timeslot to Run the Bases can be found by visiting bluejays.com/runthebases.

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Kirpan

A Kirpan in the possession of a baptized Khalsa Sikh who seeks admission to a Toronto Blue Jays regular season home game or a Rogers Centre event will be considered a religious symbol and its possession will be permitted within Rogers Centre if:

1. The holder informs security personnel of the Kirpan prior to being screened whether such screening is visual or verbal or via some form of pat-downs, wanding or metal detection, The Individual will be directed to Gate 7 our Special Assistance entrance. A select group of staff have been trained on handling these situations and recognizing the 5 articles of faith. Gate 7 also provides those involved with a private area for item review
2. The holder is wearing all of the five (5) articles of faith,
3. The maximum TOTAL length of the kirpan, including the sheath does not exceed seven and one half inches (7.5" / 19.05cm), with a blade of not more than four inches (4"/ 10.16cm) and a handle of not more than two inches (2" / 5.09cm),
4. The kirpan is worn in keeping with Sikh traditions, including being secured into its sheath, attached to a fabric belt and worn across the torso,
5. The kirpan is worn under clothing and is neither visible nor easily accessible.
6. Security will document their accommodation and confirm the 5 articles of faith

If any of the foregoing criteria are not met, the Toronto Blue Jays and Rogers Centre reserve the right to refuse admission to Rogers Centre and/or to require that the kirpan be held by Rogers Centre staff while the individual is inside of the building (to be retrieved on exit).

Lockers

Unfortunately, there are no lockers available for fans at Rogers Centre. Fans entering the stadium with bats, roller blades, skateboards, etc., will need to check these items at their gate of admittance or at a Fan Services location. Each item will be tagged, and a claim check ticket will be provided to the fan. The Toronto Blue Jays and Rogers Centre are not responsible for any missing, lost, stolen or damage to items while checked. All items must be claimed within 30 minutes of the game ending.

Lost and Found

Fans who lose an item during a Blue Jays game or Rogers Centre Event should visit any Fan Services location to check if the item has been returned. Fans can also contact our Fan Services department at 416-341-1000. Lost items are held for approximately one month before they are donated to local charities.

Lowered Drink Rails and Concessions

Accessible-friendly lowered drink rails and concessions are available for fans with accessible needs looking to experience the game from one of our Outfield Districts. These areas are available on a first-come, first-serve basis.

We kindly note that due to safety concerns for all fans, unfortunately, we are unable to offer accessible-friendly first-come, first-serve drink rails at The Catch Bar (100L right field above the visitors’ bullpen), but fans are still able to access the concession via lowered countertop. All fans with accessible needs are encouraged to take advantage of the four other Neighbourhoods and additional social spaces that are able to accommodate their needs with lowered first-come, first-serve drink rails and concessions.

Meeting Space at Rogers Centre

Host your business meeting on one of our Executive Meeting Spaces before enjoying a Toronto Blue Jays game in the comfort of your very own TD Executive Suite. With cutting-edge technology and dynamic, versatile spaces, our meeting spaces are fully equipped for holding both small meetings and large-scale meetings.

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Mobile Ticket Entry

Blue Jays tickets will be delivered digitally through MLB Ballpark app, Toronto Blue Jays Account Manager or Ticketmaster app and must be scanned in at the gate using a mobile device. Each fan must present their own personal digital game ticket. The ticket purchaser must forward individual tickets to each person in their group. Ticket forward exceptions include minors/children and individuals who require accessibility support.

Screenshots and paper/PDF tickets will not be accepted for entry. Blue Jays mobile support staff will be available to assist fans as required at the gates. Your mobile tickets are easily accessible through the MLB Ballpark app using your MLB.com login information. To ensure they appear on the app, please check that you use the same email address for the MLB Ballpark app as you used to purchase your tickets.

Once you have verified your MLB.com login email and are in the app, log in to your Ticketmaster account. Tickets will be viewable on the “Tickets” tab within the MLB Ballpark app.

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Multi-Purpose Washroom

Multi-Purpose Washrooms are available for all fans requiring a little extra room or privacy. These washrooms are located near Sections 142, 238 and 538.

If you have any issues gaining access to either of these areas, please ask a staff member for assistance or visit one of our Fan Services locations to report the inconvenience.

Noise

The volume within the ballpark may reach high decibels at certain points throughout an event due to the soundsystem, music, and cheer of the crowd. We recommend those who may be noise sensitive to bring ear protection with them to their event.

Noise-cancelling headphones are available for purchase at our Jays Shop located at Section 110. These headphones are reusable and are available in both children’s and adult sizing.

Noisemakers

Musical instruments and any type of noise-making devices are prohibited inside Rogers Centre. Any exceptions will be at the discretion of Rogers Centre and the Toronto Blue Jays.

Nursing Rooms/Multipurpose Washrooms

Multipurpose washrooms are available for all fans requiring a little extra room or privacy. These washrooms are located near Sections 142, 238 and 538. An Infant Feeding Room is also open at Section 240. Learn more the about Infant Feeding Room by clicking here.

Objects Thrown in Seating Area

For obvious safety concerns, fans are not permitted to throw any objects around or within the Rogers Centre seating areas (e.g., baseballs, beach balls, shoes, seat cushions, hats, food, drinks, ice, coins, etc). Failure to adhere to this policy may result in ejection from the stadium.

Outfield Neighbourhoods

Rogers Centre is excited to offer five Outfield Neighbourhoods. These spaces are available to anyone with a valid Blue Jays ticket.

• Corona Rooftop Patio (500L right field) – this rooftop patio oasis is the new place to be, bringing extra sunshine into the ballpark; nestled in Toronto’s iconic skyline, fans can gather with friends while enjoying live music and a summer patio menu
• TD Park Social (500L left field) – a park within the park for fans of all ages, featuring games, food truck-style bites, and comfortable places to hang out while watching the game
• The Stop (100L center field behind the batter’s eye) – your neighbourhood bar to grab a quick drink and bite with friends before first pitch, or on your way to your next Outfield District destination
• The Catch Bar (100L right field above the visitors’ bullpen) – the place to see and be seen; grab a cocktail and perch above the visitors’ bullpen with unprecedented views to catch all the action up close
• WestJet Flight Deck (200L center field) – the place fans know (and love!) has a refresh with retro arcade games, brewery-style menu, and the same great vibe
• Group tickets available for first two rows; remaining space is general admission

For more information about our new Outfield Neighbourhoods, please visit our website at bluejays.com/outfielddistrict

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Outfield District Tickets

The Toronto Blue Jays are introducing the Outfield District Ticket, offering general admission ballpark access for just $20 all-in, available for all home games now at bluejays.com/outfielddistrictticket.

Outfield District Tickets are valid for ballpark entry and general admission social areas, and do not include a seat in the ballpark. General admission areas are available to anyone with a Blue Jays game ticket and include:

• Five outfield neighbourhoods: Corona Rooftop Patio, TD Park Social, The Catch Bar, The Stop, and WestJet Flight Deck
• Additional social spaces (except for front-row bar rails when booked by a group): Rogers Landing, Schneiders Porch, bleacher seats, left field balcony, right field balcony, and drink rails

A maximum of four (4) Outfield District Tickets may be purchased per fan, per game, and they cannot be exchanged, resold, or transferred.

Outfield District Ticket holders may not occupy ballpark seats, group areas when reserved, or portable folding chairs. Standing is not permitted in entryways, aisles, areas of seating sections, or in wheelchair/accessible and companion areas.

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Outside Food and Beverage Policy

Rogers Centre allows fans to bring outside food into the stadium as long as the items are wrapped, bagged or left inside a container to avoid spillage. Food containers must comply with bag policy and are soft-sided and small enough to fit under the fan's seat.

Plastic bottles and/or cans holding 600ml or less and non-alcoholic beverages will be permitted in Rogers Centre. Fans are strictly prohibited from bringing outside alcohol inside Rogers Centre. Plastic bottles holding more than 600ml and glass bottles are prohibited. Glass or metal bottles are not permitted.

Fans will be asked to remove tops from a bottle(s) or open can(s) prior to entry into the stadium.

For the safety of our fans, any Cannabis Edible product, liquid (oils or drinks) or capsules will not be permitted in the stadium.

Parking

There is a limited amount of public parking available underground at Rogers Centre with elevator access to the building which is available on a first-come first served basis on the day of the event. Public access and rates vary depending on the concert or event. All parking is reserved either for Season Ticket Members, accessible parking or staff.

Re-entry to Rogers Centre parking lot is only available via Gate 3 at the Northeast corner of the building.

The lot is divided into four zones:

• Star Zone (Green) - Northeast section of the building/closest elevator is at Gate 3.
• Cloud Zone (Blue) - Southeast/Gate 7
• Sun Zone (Red) - Southwest/Gate 9
• Moon Zone (Yellow) - Northwest/Gate 13
• Hotel Zone (Purple) - North (no public parking)

A limited number of parking spaces for fans with mobility issues are available in our underground lot. In addition we have accessible spots for overheight vehicles available by reservation in our loading bay. On game days accessible spots are only available by reservation. For more information and to make reservations, call 416-341-1000. Please have your disability permit number handy for bookings.

There are a number of parking lots within walking distance of Rogers Centre, but the stadium has no formal affiliation with any of those lots. The Toronto Parking Authority exists to provide safe, attractive, self-sustaining, conveniently located and competitively priced off-street and on-street public parking as an integral component of Toronto's transportation system.

Lots within walking distance include:

• Rees & Queens Quay
• Convention Centre (Simcoe/Station St., south of Front St.)
• Underground Parking (Lower Simcoe St., south of Bremner Blvd)
• York St. & Bremner Blvd.
• Front & Blue Jays Way
• Blue Jays Way & Navy Warf Ct.

Pocket Schedules

Pocket schedules are not available. A printable schedule is available for download here.

Police Officers

During every Blue Jays home game and Rogers Centre events, the building employs a number of police officers to patrol Rogers Centre and assist our staff. If you have an emergency, please notify the nearest Rogers Centre employee immediately.

Postponed Games

In the event that a Blue Jays home game is postponed, tickets will be honoured for the rescheduled date. Exact stipulations may vary and will be communicated to applicable ticketholders.

Privacy

The Toronto Blue Jays, a Major League Baseball team owned by Rogers Blue Jays Baseball Partnership, have established this privacy policy (the "Offline Privacy Policy") in order to make clear to you how we collect, use and share the personal information you may provide us.

To view the Blue Jays complete Offline Privacy Policy, please click here.

Programs

The Toronto Blue Jays Official Game Program, PLAYBALL, will be available for purchase at select Jays Shop locations at Rogers Centre on home game days.

Prohibited Items

The Toronto Blue Jays and Rogers Centre make every effort to accommodate fans and guests as much as possible when it comes to allowing items that will enhance their experience while inside the stadium. However, the following items are prohibited at Rogers Centre:

• Large handbags, knapsacks etc. exceeding 16" x 16" x 8"
• Hard-sided coolers
• Cameras with detachable lens' and/or larger than 3" in size
• Alcohol beverages and/or illegal drugs
• Sticks (including signs attached to a stick), golf ball retrievers
• Selfie-sticks and/or retractable poles or devices
• Laser pens
• Pressurized air horns
• Glass bottles
• Plastic bottles or cans larger than 600ml
• Projectiles that can cause injury or disruption during a game or event
• Frisbees, beach balls or other inflatable objects
• Brooms
• Weapons and/or knives (including pocket knives)
• Fireworks and any other illegal substances
• Squirt guns
• Stools or folding/collapsible chairs
• Full face masks that conceal a person's face
• Full costume face masks that conceal a person's face
• Oversized costumes, mascot apparel
• Gang colours/clothing
• Costumes, clothing and accessories that are inappropriate, unlawful, indecent, obstructive, disparaging, offensive, objectionable or intended to draw attention to international, political or other similar events, causes or conflicts are not permitted to detract from the experience of other fans
• Noisemakers

Please note: For the safety and comfort of all fans, Rogers Centre may prohibit any other item/s deemed to be a security risk.

Quiet Areas

Quiet Areas are located at 100L and 200L Gate 3 elevator lobby.

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Railings

For the safety of everyone at the ballpark, fans are asked to refrain from sitting, standing or leaning on stadium railings.

Ramps

There are eight ramps located throughout Rogers Centre that allow for access to and from entrance and exit ways, and the 100, 200 and 500-Levels. Access to different levels can be limited based on seat location as printed on fans' tickets.

Recycling

The Toronto Blue Jays and Rogers Centre are committed to proactive environmental practices that benefit the venue, our fans and the community at large. Investing capital resources in constructive strategies, Rogers Centre leads by example within the sports and entertainment venue industry. Our management team continually monitors and evaluates the venues practices, ensuring that every opportunity to be environmentally conscious is investigated and implemented whenever possible. From our energy conservation program to our multi-layered recycling efforts and the in-stadium call to action for fans, Rogers Centre is working with all partners to lead the way in positive environmental practices.

We provide our fans with a "Crack & Go" beer can service. Rogers Centre provides large, black plastic recycling containers for fans to use to dispose of any recyclable materials, these are located throughout the 100, 200 and 500-Level concourses.

Fans are encouraged to use the beer can recycling units to deposit their empty beer cans. Recycling beer cans and other plastic or glass containers in these units ensures that they do not end up in landfills.

Roof Opening/Closing

The decision for the roof to be opened or closed during Blue Jays games is dependent upon information obtained from several weather service sources. If the game begins with the roof open, the roof can be closed at any time if climatic conditions warrant. If the game begins with the roof closed, it may still be opened before the end of the sixth inning if the Umpire Crew Chief and Blue Jays officials agree the weather has turned in a way that will ensure fan comfort and enjoyment. The Blue Jays strive to make Rogers Centre an "outdoor" facility by having the roof open as often as possible. However, the comfort of our fans is a high priority and is always taken into consideration. In Toronto, particularly in June, July, and August high temperatures may result in Heat Warnings issued by the City. Unless fluids are appropriately replaced, heat related illness may occur. Fans with cardiac, respiratory or gastrointestinal problems are at higher risk for heat related illness. Heat related problems can usually be prevented by:

• Applying sunscreen 15-50 SPF
• Wearing a hat
• Wearing light, loose fitting clothes
• Drinking plenty of water or sports drinks
• Limiting alcohol consumption

If you become hot, sweaty, fatigued and thirsty, you should get out of the sun immediately and begin to replenish your fluids. If these symptoms continue or you develop dizziness or muscle cramps, you should visit one of our First Aid rooms for further evaluation and treatment.

Several drinking fountains are located on each level within the stadium:

• 100-Level: near Sections 101, 115, 125, 143
• 200-Level: near Sections 207, 219, 229, 241
• 500-Level: near Sections 508, 517, 520, 531, 541

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Rooms

Rooms provide fans with a safe, private experience at the ballpark. Whether you’re watching the game with family or friends, celebrating a milestone or birthday, a Room is a unique experience for you and your fans. Starting at just 8 tickets, your Room at the ballpark is a comfortable way to enjoy the game!

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Run the Bases

After every Jr. Jays Sunday, kids 14 and under can run the bases like their favourite Blue Jays players! We heard your feedback and have made changes to the Run the Bases program to better serve you, our fans! To learn more about the process for Run the Bases please visit bluejays.com/runthebases.

Saturday Salute

Since 2012, the Blue Jays have included Saturday Salute in their portfolio of community programming, to pay tribute to members of our Canadian Armed Forces (CAF). Through this program, the Blue Jays are committed to commemorating the strength and sacrifices made by members of the Canadian Armed Forces and their families. On each Saturday home game, the Blue Jays host a CAF member and their family at the ballpark. During the third inning, the team honours this individual on-field through a video board tribute and presents him/her with a personalized Blue Jays jersey. The ceremony gives fans the opportunity to join the team in recognizing the hard work and sacrifices made by those who serve our country.

Security Measures

In order to provide our fans with a safe environment, the following security measures may be in effect:

• Searches at all entry gates will include the inspection of all items that are carried into the stadium. Everyone entering will be subject to full searches of their person, with the use of walk through metal detectors (WTMD); other methods include hand-held metal detectors or pat downs.
• Searches may cause delays in entering the stadium and we encourage everyone to arrive early. Those patrons who do not carry any items into the stadium will enter more rapidly than those who bring items in with them. Fans are encouraged to leave belongings in their vehicles or at home whenever possible.
• Law enforcement personnel will be present at all entrances throughout the facility along with our staff to ensure fan safety. We thank our fans for their patience and cooperation in making your experience at Rogers Centre safe and enjoyable.
• Please report any suspicious activity in or around Rogers Centre - See Something, Say Something
• Safety is everyone's responsibility - if you see suspicious activity please report it to any member of our Event staff or uniformed Police personnel

Sensory Inclusion

Rogers Centre is proud to be a Sensory Inclusive Certified venue by KultureCity. Sensory Bags are available at any Fan Services, located on the 100-Level at Sections 123 and 141, on the 200-Level near Sections 212 and 236 and on the 500-Level near Sections 508 and 532.

Quiet Areas are located at 100L and 200L Gate 3 elevator lobby.

A Sensory Room can be found at Section 212 behind the Fan Services.

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Service/Support Animal Code of Conduct

Rogers Blue Jays Baseball Partnership and Rogers Stadium Limited Partnership (the "Management") are committed to creating a safe, comfortable, and enjoyable experience for all guests at Rogers Centre (the "Stadium" or "Ballpark") and their Guide Dogs, Service Animals and Support Animals (collectively, the “Service/Support Animals”). The Management will not tolerate Service/Support Animals or their handlers exhibiting behaviours that negatively impact the experience for Stadium guests, pose a health and safety or security risk, are disruptive, or are otherwise exhibiting inappropriate behaviour as determined by Rogers Centre or Toronto Blue Jays staff. The Management reserves the right to deny admission or immediately remove from the Stadium without refund, any individual and their Service/Support Animal(s) exhibiting any of the foregoing behaviours. Examples of negative behaviours may include, but are not limited to:

• Jumping up onto counters, tables, etc.
• Consuming human food
• Excessive barking without reason related to service or task(s) the Service/Support Animal is trained to provide
• Growling, lunging, jumping at or biting other Service/Support Animals, guests or Stadium staff
• Making unwanted approaches of other Stadium guests, staff or Service/Support Animals
• Appears out of control without reason related to service or task(s) the Service/Support Animal is trained to provide, and the handler does not take effective action to or is otherwise unable to take control of the Service/Support Animal
• The Service/Support Animal is not housebroken
• Seems fearful of or sensitive to their environment or surroundings outside of their handler(s)
• Exhibits aggressive behaviour within the Stadium or toward Stadium guests, staff or other Service/Support Animals
• Otherwise causes disruption to Stadium events, guests, Service/Support Animals, or staff as determined by the Management in their sole discretion

Fans who are accompanied by Guide Dogs, Service Animals or permitted Support Animals are required to maintain control of them and must keep them on a leash or harness at all times while in the ballpark, and otherwise comply with current Rogers Centre rules and policies. If you encounter or observe any incident at the Stadium, you may report such incident (A) to any Toronto Blue Jays staff member (B) at any Fan Services location, or (C) by text messaging Fan Assist at 647-559-0060.

Smoking Regulations

Since January 2006, Rogers Centre has been a smoke-free environment, in compliance with the Province of Ontario's Smoke-Free Ontario Act. Smoking is not permitted at any level in the building. This includes the use of any vapour, electronic cigarettes or cannabis. Security issues preclude us from allowing fans back into the building if they choose to exit. Those leaving the facility to smoke will not be permitted re-entry to the stadium.

Social Media Clubhouse

Fans can connect with the Blue Jays and their favourite player(s) through our Social Media Clubhouse

CONNECT WITH THE JAYS

Social Spaces

Rogers Centre is excited to offer four new Social Spaces throughout the ballpark. Social Spaces will be available to all ticketed fans when not reserved by a group, while upper sections will remain open for all games.

TD Executive Suites

Our TD Executive Suites are located on the 300 and 400 Suite Levels of Rogers Centre, with access primarily through Gates 3 and 13. TD Executive Suites range in size from 12-person to 300-person capacities are offered for Blue Jays single games or as part of a multi-game package. Suites and suite levels are wheelchair accessible. Visit bluejays.com/suites for more information.

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Ticket Resellers/Third Party

To ensure the admittance of all fans and the legitimacy of their tickets, the Toronto Blue Jays encourage all fans to purchase tickets directly from the Toronto Blue Jays and or Ticketmaster and not to patronize ticket re-sellers. Ticketmaster is the only authorized ticketing agent Rogers Centre and the Toronto Blue Jays recognizes. Any ticket purchased via a third party ticket distributor cannot be confirmed as being valid by Rogers Centre.

SeatGeek is official fan-to-fan resale partner of the league. Visit bluejays.com/seatgeek for more information.

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Ticket Purchases

Visit bluejays.com/tickets for information on all Toronto Blue Jays ticket products including Season Ticket Memberships, Ticket Packs, Rooms, Suites and Group Tickets.

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Trespassing

Any fan venturing onto the playing field before, during or after a game or event will be subject to criminal prosecution under the criminal code. Fans are also prohibited from accessing dugout roofs, bullpens, clubhouses and all other non-ticketed areas within Rogers Centre.

Universal Washroom

A universal washroom is available at Section 119 for fans who prefer a little extra room or privacy. The washroom includes a barrier-free toilet and sink, turning space to accommodate a wheeled mobility device, entrance with a power door, grab bars, emergency call system, and an adult size change table.

Video Display Board

In 2022, the Toronto Blue Jays installed a series of state-of-the-art LED video display boards manufactured by Daktronics. The main display’s centre section measures 110 feet across and 47 feet high. Attached directly to the centre section are two upper wings, and two lower wings each 75 feet wide, making the total span of the entire centre field display 260 feet across.

New ribbon displays were installed on the 300-level fascia, wrapping completely around the bowl stopping only in front of the Ticketmaster Lounge. The total length of the new ribbon display is 1,333 feet.

All other video displays in their legacy locations on field level and behind the foul nets were also replaced with the same LED technology.

Video Display Board Messages

Celebrate your special occasion at the ballpark with a Videoboard Message, in celebration with The Keg! With a $150 donation to Jays Care Foundation, you can celebrate your special occasion with your message displayed on the videoboard. Visit https://www.jayscaredonate.com/Videoboardcelebrations to reserve your Birthday, Anniversary, or Special Welcome greeting during your selected Blue Jays home game. Your support will help build a Canada where over 59,000 kids of all backgrounds and all abilities have a place on a team. A tax receipt will be provided for every donation made. Jays Care Foundation and The Keg can’t wait to celebrate your special occasion at Rogers Centre this season.

Video Surveillance

In order to operate a secure and responsible facility, CCTV surveillance cameras are in use throughout Rogers Centre.

Washrooms

Washrooms are located in convenient locations on the concourses and available on all five levels of Rogers Centre - 30 for men, 34 for women, 3 Multi-Purpose Washrooms, and 1 Universal Washroom.

Water Fountains

Several drinking fountains/water bottle refill stations are located on each level within the stadium:

• 100-Level: near Sections 101, 115, 125, 143
• 200-Level: near Sections 207, 219, 229, 241
• 500-Level: near Sections 517, 521, 531, 541

WestJet Flight Deck

Fans who have purchased tickets for any level, are welcome to watch the game from our WestJet Flight Deck on the day of the game. WestJet Flight Deck is a limited standing-room only area available on a first-come first-served basis located on the 200 Level in the outfield.