Special Ticket Packages FAQ

What is the difference between a Special Ticket Package and a promotion/giveaway?

Special Ticket Package Games are held during select dates throughout the season and provide an opportunity for fans with shared interests to enjoy a game together. In order to receive access to the Special Ticket Package item or exclusive game-day experience, fans MUST purchase a Special Ticket Package ticket. Individual game ticket, season, or other plan purchases are not eligible for this offer. Packages cannot be purchased at Comerica Park Box Office windows.

How do I purchase a Special Ticket Package?

You may purchase a Special Ticket Package in one of the following avenues:

If my Special Ticket Package comes with an exclusive item, am I guaranteed to receive it?

Yes - fans are guaranteed the item or experience associated with their Special Ticket Package. If the item is a jersey, it will be available in various sizes on a first-come, first-served basis.

Where do I pick up my Special Ticket Package item?

Redeem your Special Ticket item by presenting your ticket barcode at the Group Kiosk (Sec. 332). Redemption is available from the times gates open until one (1) hour into the regularly scheduled game time. The item pick up location will always be communicated to you or your group leader in an email ahead of the event. In the event that the location changes, you or your group leader will be notified.

Do I need anything to pick up my item?

You'll need your Tigers game ticket. A representative at Group Sales Kiosk will scan the barcode on your ticket to verify it's a Special Ticket Package ticket and present you with your item. You will not be able to pick up your item with a screenshot of the ticket or barcode.

How will I access my Special Ticket Package Ticket?

Your ticket will only be available via the MLB Ballpark app.

If I have multiple Special Ticket Package Tickets, can I pick up items for other members of my group?

Yes, one person may pick up multiple Special Ticket Package items. You must present Special Ticket Package tickets for each person/item being picked up.

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