A-to-Z Guide

ACCESSIBILITY SERVICES

The Chicago Cubs (the "Cubs" or the "Club") wants all fans to have an enjoyable experience while attending a game at Sloan Park. The Club is committed to making Major League Baseball games at Sloan Park accessible to all fans. Click here to view the complete Sloan Park Accessibility Guide.

ACCESSIBLE SEATING

Accessible seating is located throughout the ballpark near an elevator, lift and/or ramp. Tickets are subject to availability and can be purchased online at SloanPark.com, by emailing [email protected] or calling 480-668-0500 or at the Sloan Park Box Office.

Click here to view the complete Sloan Park Accessibility Guide.

ANIMALS

Animals, except for service animals as defined by federal law, are not permitted at Sloan Park. Please refer to the Sloan Park Accessibility Guide for more information regarding service animals.

ASSISTANCE DURING A GAME

Please refer to the Fan Services section for more information.

BABY CHANGING AREAS

Baby changing areas can be found in each restroom, including family restrooms located throughout the ballpark. A baby changing area also can be found at First Aid located directly behind Section 111.

BAGS AND BACKPACKS

Bag restrictions are in place for the 2024 season. Backpacks (including clear backpacks), hard-sided coolers (regardless of size) and bags larger than 16 x 16 x 8 inches are NOT permitted at Sloan Park. Other bags (such as wallets, purses, drawstring bags, fanny packs, lunch bags, briefcases and soft-sided coolers) smaller than 16 x 16 x 8 inches in size are permitted. Exceptions will be made for medical bags and diaper bags that accompany guests with young children. Bags are subject to inspection. Please see the Prohibited Items section for a list of prohibited items.

BAG/LUGGAGE STORAGE

The Cubs do not offer large bag or luggage storage, so please plan accordingly.

BANNERS AND SIGNS

Banners and signs are permitted in Sloan Park when the following guidelines are followed to ensure the safety and enjoyment of all fans:

• To avoid game disruption, the times of display are limited to before the game, between innings and after the game.
• The Chicago Cubs reserve the right to confiscate banners/signs with an inappropriate message, those that are commercial or political in nature, those causing a disturbance and/or those obstructing sightlines.
• Banners/signs may never be mounted on sticks, wooden frames or any similar apparatus and may not be attached to any railings, seats or walls of Sloan Park.

BOTTLES, CANS AND OUTSIDE FOOD AND BEVERAGE

Factory-sealed plastic bottles as well as a personal amount of food (in a small, disposable bag) can be brought into the ballpark. No glass bottles, cans, alcoholic beverages, thermoses or hard-sided coolers of any kind may be brought into Sloan Park. Please see the Prohibited Items section for a list of prohibited items.

BUDWEISER ROOFTOP

The Budweiser Rooftop patio space is located on the second level overlooking the outfield at Sloan Park, offering a unique vantage point for fans to enjoy the gameday experience. The area features high-top seating and tables along with fixed seating at the front. The Budweiser Rooftop does not have assigned seating and seats are available on a first-come, first-served basis. A Budweiser Rooftop ticket must be purchased to access.

CAMERAS/VIDEO EQUIPMENT

Visitors are welcome to bring video and still cameras into the ballpark; however, tripods are not allowed in the seating areas. Recordings may be used for personal viewing only. Any other use, distribution or commercial use is prohibited. Camera bags or other audiovisual bags are prohibited. Fans may not distribute any copyrighted game information without permission of the Chicago Cubs.

CASHLESS POLICY

From parking and retail to concessions and 50/50 raffle tickets, all purchases are cashless and require a credit card at Sloan Park. Reverse ATMs are available for fans to convert cash to a credit card that can be used for purchases at Sloan Park and elsewhere.

CHILDREN'S TICKETS

Fans age 2-and-under are admitted to Sloan Park games without a ticket, provided they are seated on the lap of a parent or guardian.

For the safety of our youngest fans, the Cubs offer identification wristbands for children to wear with their parent/guardian's contact information and seat location for the game. These wristbands will help reunite lost children with their parent/guardian. Wristbands are available at the Fan Services Booth.

CODE OF CONDUCT

In conjunction with the Office of the Commissioner of Baseball, the Chicago Cubs are committed to keeping Sloan Park a safe, comfortable and enjoyable environment for all fans. Our associates have been trained to proactively intervene where necessary to respond to unacceptable behavior such as:

• Unruly behavior including but not limited to foul/abusive language or obscene/threatening gestures, fighting, taunting or making threatening remarks;
• Intoxication or other signs of impairment related to alcohol consumption or any illegal drug
• Smoking in any form including electronic cigarettes;
• Displays of affection not appropriate in a public, family setting;
• Obscene or indecent clothing or signs;
• Any disruption of the game or event, including throwing objects or trespassing on the playing field or in other restricted areas;
• Sitting in a location other than the guest’s ticketed seat; or
• Entering the field of play as prohibited by Arizona law.

Any guest not adhering to the above code or behaving in an unruly manner may be subject to removal from Sloan Park. The Chicago Cubs and Sloan Park reserve the right to determine what is unruly or unacceptable behavior and to take any and all actions permitted by applicable law, including without limitation removal and prosecution.

If anyone is interfering with your enjoyment of Sloan Park, please contact the nearest Sloan Park associate for assistance.

CONCESSIONS

Levy Restaurants proudly manages food, beverage and merchandise sales at Sloan Park. For guest convenience, there are six concession stands as well as multiple portable cart outlets located throughout the ballpark.

For guests with dietary restrictions, the Club offers a variety of food options at Sloan Park. Please click here for the complete list of food options for fans with dietary restrictions.

 Guests with dietary restrictions are also welcome to bring food prepared at home into the ballpark in clear bags or containers into the ballpark. If you have any questions, please email [email protected] or call 480-668-0500.

DIRECTIONS

From the North:

• Take AZ 101 loop South to East AZ 202
• AZ 202 loop East to Exit 10 (Dobson Road)
• Entrance to parking lots is about 0.4 miles on the right-hand side

From the South:

• Take AZ 101 loop North to East AZ 202
• AZ 202 loop East to Exit 10 (Dobson Road)
• Entrance to parking lots is about 0.4 miles on the right-hand side

OR

• Take AZ 101 loop North to Exit 52 (Rio Salado Parkway)
• Merge onto N. Price Road
• Make a right (east) off of exit, onto Rio Salado Parkway
• Ballpark is 0.7 miles past exit on the left-hand side

From the East:

• Take AZ 202 loop West to Exit 10 (Dobson Road)
• Take Exit 10 left as it becomes Dobson Road
• Entrance to parking lots is 0.4 miles on the right-hand side

From the West:

• Take AZ 202 loop East to Exit 10 (Dobson Road)
• Entrance to parking lots is 0.4 miles on the right-hand side

For more information, please visit the Transportation page.

DRINKING FOUNTAINS

Drinking fountains are located throughout the ballpark, outside each restroom location.

ELEVATORS

Public elevators are located just inside the Home Plate Gate, on the southwest side of the facility, as well as underneath the Budweiser Rooftop on the north side of the facility.

ENTERING THE BALLPARK

For your safety, Sloan Park requires all guests, staff and media to be screened prior to entry. Using our touchless entry process, guests will not have to remove items such as mobile phones, wallets and keys before passing through the metal detector. Following the screening process, a guest’s mobile ticket, available exclusively via the MLB Ballpark app, will be scanned by Sloan Park staff.

Please note bag restrictions are in place for the 2024 season. Backpacks (including clear backpacks), hard-sided coolers (regardless of size) and bags larger than 16 x 16 x 8 are NOT permitted at Sloan Park. Other bags (such as wallets, purses, drawstring bags, fanny packs, lunch bags, briefcases and soft-sided coolers) smaller than 16 x 16 x 8 inches in size are permitted. Exceptions will be made for medical bags and diaper bags that accompany guests with young children. Bags are subject to inspection.

Please see the Prohibited Items section below for an updated list of prohibited items.

FAN SERVICES

Our Fan Services Booth is located just inside the First Base Gate. Services provided include answers to fan questions, ballpark food locations, directions and more. Fans also may share their feedback here regarding their experience at Sloan Park.

For assistance during the game, please contact the nearest Sloan Park associate for assistance or text us at 773-839-0282 with the keyword "SLOAN" and a description of your seat location and issue. Standard message and data rates may apply. We will respond to your request as soon as possible.

FIREARMS AND WEAPONS

No firearms or other weapons are allowed on Sloan Park premises. Please see the Prohibited Items section below for an updated list of prohibited items.

FIRST AID

The First Aid station is near the Home Plate Gate, behind Section 111. Signage identifies this area. Fans in need of first aid may ask the nearest Sloan Park associate, security guard or Cubs associate to request first aid or medical personnel.

FIRST TIMER'S CERTIFICATES

Remember your first trip to Sloan Park with a personalized First Timer's Certificate. First Timer's Certificates are available at the Fan Services Booth located near the First Base Gate.

FOUL BALLS AND HOME RUN BALLS

Fans are permitted to keep foul balls and home run balls hit into occupied seating areas as souvenirs. However, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and dangers incidental to the game of baseball, whether occurring prior to, during, or subsequent to the actual playing of the game including (but not exclusively) the danger of being injured by or in connection with any thrown or batted ball. The Chicago Cubs are not liable for resulting injuries. The Chicago Cubs cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.

GENERAL ADMISSION LAWN SEATING

For fans who purchase general admission tickets and elect to sit in the lawn area, blankets, towels and stadium seats are permitted. Elevated lawn chairs or any seating with legs are prohibited. Lawn space is available on a first-come, first-served basis.

LOST AND FOUND

Any items found at Sloan Park should be brought to the attention of a uniformed Sloan Park associate or can be turned in to Fan Services located behind Section 111. If the item isn't located during the game, fans may call the next day to check if the item was found. Guests inquiring about lost items may call 602-402-1336. The Chicago Cubs and Sloan Park are not responsible for lost or damaged items.

LOST CHILDREN & PARENTS

A child who has been separated from his or her parents will be escorted by Sloan Park staff to the Cubs security office located behind Section 111. A parent trying to locate his or her child should notify Sloan Park staff at the Fan Services Booth.

For the safety of our youngest fans, the Cubs offer identification wristbands for children to wear with their parent/guardian's contact information and seat location for the game. These wristbands will help reunite lost children with their parent/guardian. Wristbands are available at the Fan Services Booth.

MARQUEE MESSAGES

On gamedays, fans are able to request complimentary custom messages on the Sloan Park Marquee. Beginning when gates open until the bottom of the seventh inning, fans can request a custom Sloan Park Marquee message by joining the queue adjacent to the Marquee and providing their message to the Guest Services team member managing the queue. Please note there is a limit of 20 characters per line and messages are available on a first-come, first-served basis.

MERCHANDISE

The Cubs Team Store is located inside the Right Field Gate, on the southwest side of the ballpark. Additional souvenir shops are located behind home plate and left field.

MLB BALLPARK APP

Cubs tickets are available exclusively as mobile tickets via the MLB Ballpark app. The MLB Ballpark app provides a convenient, secure way for fans to use and share Cubs tickets, allowing for easy ticket management and entry into games at Sloan Park using a mobile device. It helps prevent lost or stolen tickets and provides up-to-date game time information.

For additional information on mobile ticketing, including a detailed FAQ section, visit Cubs.com/SloanParkMobileTicketing.

MOBILE TICKETING

Cubs tickets are available exclusively as mobile tickets via the free MLB Ballpark app. For additional information on mobile ticketing, including a detailed FAQ section, visit Cubs.com/SloanParkMobileTicketing.

PARKING

Parking may be purchased on gamedays on a first-come, first-served basis. ADA parking will be available for purchase in the Blue and Yellow Lots. All purchases will be cashless and require a credit card.

Parking lots open four hours prior to the start of the game. Please visit the Transportation page for detailed parking information.

PRACTICE FIELDS

Practice fields at the Nike Performance Center and Riverview Baseball Complex, including Minor League Quad Fields, are open to the public. Please see the Workouts section for additional details or click here for the most up-to-date practice schedule.

PROHIBITED ITEMS

Fans are prohibited from bringing the following items into Sloan Park:

• Aerosol cans (including sunscreen)
• Alcohol
• Animals, except service dogs
• Backpacks (including clear backpacks)
• Bags larger than 16 x 16 x 8 inches
• Baseball bats
• Brooms
• Cans and glass containers
• Drones
• Firearms
• Folding Chairs (including any seat with metal components)
• Hard-sided coolers
• Illegal drugs
• Inflatables (including beach balls)
• Laser pointers
• Nets and poles
• Noise makers
• Non-factory sealed plastic containers
• Selfie sticks
• Soda and other beverages (water in an unopened plastic bottle is permitted)
• Thermoses
• Umbrellas
• Weapons

All bags are subject to inspection. To ensure fan safety, the club reserves the right to refuse admittance of any item deemed hazardous or suspicious, including any item capable of being used as a projectile.

RADIOS/TELEVISIONS

Hand-held radios and small televisions are welcomed at Sloan Park as long as they do not interfere with other guests' enjoyment of the game. Please be considerate by using a low volume or headphones. Sloan Park staff reserve the right to ask any questions or discontinue the use of such devices.

RAIN CHECK POLICY

Tickets may not be refunded or exchanged. However, should the ticketed game or other event to which your ticket applies not progress to or beyond a point of play constituting a regulation game, your game ticket will be refunded. Information will be shared directly with ticket holders via email.

RE-ENTRY

There is no re-entry allowed at Sloan Park.

RESTROOMS

Restrooms are located throughout Sloan Park. Restrooms can be found behind sections 103, 112, 119 and 120, behind the left-field and right-field seating areas and on all three party decks. Restrooms are equipped with infant changing tables. Please ask Sloan Park staff for directions to the closest restroom.

SHUTTLE/GOLF CART SERVICES

We offer accessible golf cart services to and from the Orange, Yellow and Purple Lots to the Right Field Gate at Sloan Park located on Sheffield Avenue. The accessible golf cart shuttle can accommodate motorized wheelchairs and scooters. There also is an eight-passenger golf cart shuttle available. This shuttle can only accommodate portable wheelchairs and foldable walkers.

You cannot reserve the service ahead of time. The golf carts run continuously before, during and after the game, beginning when parking lots open until one hour after the game ends.

SMOKING AND TOBACCO USE

No smoking of any kind and no spitting is permitted in Sloan Park.

Smoking is allowed in the designated smoking areas outside of the Center Field and First Base Gates.

STROLLERS

Collapsible strollers that can be stored underneath the seat or placed flat on the grass are permitted at Sloan Park. Stroller storage is not available, and strollers will not be permitted to be left unattended on the concourse.

TAILGATING POLICY

Tailgating is permitted in all parking lots. Lots open four hours before the start of the game. Spots are available on a first-come basis. Tailgating in ballpark lots is restricted to guest's own parking space, either in front of or behind their vehicle. Tailgating cannot block multiple spaces or roadways.

TEAM STORE

The Cubs Team Store is located at Sloan Park (2330 W. Rio Salado Parkway) near the Right Field Gate. All purchases will be cashless and require a credit card.

Cubs Team Store hours

• The Cubs Team Store is closed with the conclusion of Spring Training.

TEXT TO SECURITY

For assistance during the game, please contact the nearest Sloan Park associate for assistance or text us at 773-839-0282 with the keyword "SLOAN" and a description of your seat location and issue. Standard message and data rates may apply. We will respond to your request as soon as possible.

TICKET SALES

Tickets are available for purchase online at SloanPark.com and Cubs.com or over the phone by calling 480-668-0500.

TRANSPORTATION

For more information on getting to Sloan Park, visit the Transportation page.

VIDEO BOARD MESSAGES

Personalize your visit to Sloan Park by purchasing a special message displayed on the Sloan Park video board. Messages can be purchased at SloanPark.com. Proceeds will benefit Cubs Charities and its mission to mobilize the power of sport to champion youth, families and communities.

WHEELCHAIR SERVICE

For guests who require assistance from the gates to their seats, complimentary wheelchair service is available. Upon entering the ballpark, please ask a Sloan Park associate for assistance. If wheelchair service is needed to transport a guest to a seat location or back to one of the gates at the conclusion of the game, please notify a Sloan Park employee for assistance. Wheelchair service is provided on a first-come, first-served basis and guests may be asked to wait until a wheelchair becomes available. Due to the limited number of wheelchairs, wheelchair assistance is only provided to and from the seating location and gate, and wheelchairs are not permitted to go off property. Please see the nearest Sloan Park representative in the event of a medical emergency in which wheelchair service is needed.

WILL CALL

Cubs tickets are available exclusively as mobile tickets via the MLB Ballpark app. Will call, including ticket pick-up and drop-off services, is not available at Sloan Park. Ticket holders can utilize the ticket forward functionality in the MLB Ballpark app to transfer tickets.

WORKOUTS

Practice fields at the Nike Performance Center and Riverview Baseball Complex, including Minor League Quad Fields, are open to the public. Though practice times vary on non-game days, they often begin at 9 a.m. and run until approximately 12:30 p.m. Fields 3-6 on the far west side of the complex have open access to the public and are a great opportunity to watch batting practice and various other workouts. Parking is available adjacent to these fields. There will not be a charge for parking on days in which there are only workouts. Click here for additional details regarding practice schedules.