Taylor Swift | The Eras Tour at Rogers Centre takes place on November 14, 15, 16, 21, 22, and 23. Event timeline is as follows for all show dates:

• Rogers Centre gates open: 4:30 p.m.
  • Ticketholders are not permitted to arrive or queue before 3:30 p.m. on show days. Traffic management measures will be in place and Rogers Centre will not be accessible prior to this time. Overnight camping is not permitted.
• Show time: 6:45 p.m.

BAG POLICY

• Bags are strongly discouraged, and large bags are not permitted.
• Each ticketholder is permitted to bring one small bag that meets the criteria of one of the following options:
  • Option 1 – clear plastic, vinyl, or PVC tote, no larger than 12” x 6” x 12”
  • Option 2 – small, non-clear bag, no larger than 4.5” x 6.5” (with or without a handle or strap)
• There is no bag storage or coat check at Rogers Centre. Fans that come to Rogers Centre with bags that do not meet the above policy will be denied entry.
• Oversized bags carrying breast pumps and medical devices are permitted. No other items are permitted inside said bag beyond the device(s) and material(s) required. An Infant Feeding Room is available at Section 240 should you require a space.
• All bags are subject to security search prior to entry. Anyone carrying bags that do not meet the criteria above will not be allowed into Rogers Centre.
• Artist(s) gifts will not be accepted or collected. These items are strongly discouraged.

PROHIBITED ITEMS & CLOTHING

All fans are subject to a search upon venue entry and the following items are prohibited:

CLOTHING

• While we appreciate the creativity and effort fans put into their event outfits, it is important that clothing and costumes do not impact the comfort and safety of guests. Outfits must meet the following guidelines:
  • No hard plastics (including carabiners, shower curtain hooks/rings, and bags)
  • All friendship bracelets must fit on your person (metal or plastic carabiners, shower curtain hooks/rings, and bags carrying additional friendship bracelets are not permitted)
  • No metal spikes or spurs (metal studs are permitted)
  • No chains (of any kind)
• Any material or article of clothing capable of fully or partially obscuring the face are not permitted, with the exception of medical masks and/or religious garments/wear
• No clothing, costume, or personal effects that may impede the view or experience of those around or behind you
• Costumes, clothing, and accessories that are inappropriate, unlawful, indecent, obstructive, disparaging, offensive, objectionable or intended to draw attention to international, political, or other similar events, causes or conflicts are not permitted

PERSONAL ITEMS

• No handcuffs or other restraint items
• No animals (service animals with valid documentation are permitted)
• No bicycles, scooters, skateboards, skates, segways, or other unauthorized means of transportation
• No glass, hard plastic, or metal containers of any kind or other potential projectiles (see below “consumables” for water bottle policy)
• No umbrellas
• No strollers
• No noise-making devices such as air horns, bells, bullhorns, thunder sticks, or whistles
• No briefcases, bags, luggage, or purses larger than the bag policy

WEAPONS, DANGEROUS MATERIALS, OR OBJECTS

• No weapons of any kind (guns, ammo, knives of any size, tasers, pepper spray/mace, etc.). This also applies to off-duty law enforcement and concealed carry permit holders.
• No flammables or missile-like objects, fireworks, road flares, emergency flares, explosives, or other incendiary devices
• No aerosol containers, including sunscreen, pepper spray, bug spray, or spray paint
• No balloons, beachballs, frisbees, projectiles, horns, radios, bells, whistles, musical instruments, laser pens/pointers, sticks, poles, bats, brooms, squirt guns, clubs, flashlights etc.
• No stools or folding/collapsible chairs
• No items that may be deemed a safety hazard or annoyance to participants or guests
• No materials deemed hazardous

CONSUMABLES

• Fans are permitted to bring one (1) small (500ml or less) factory-sealed soft-sided clear plastic water bottle. Fans seated on the floor must pour their water bottle into a plastic cup before accessing the floor. There are multiple water fountain and bottle/cup filling stations around the ballpark. Please refer to the concessions section below for more information.
• No outside food or beverages
• No outside alcoholic beverages
• No illegal substances/drugs
• No glass or metal containers of any kind, including previously purchased tour merchandise

SIGNAGE, ADVERTISING, OR PROMOTIONAL MATERIALS

• No signage, advertising or promotional materials
• No distribution of unauthorized promotional or commercial material
• No flyers, samples, giveaways, or promotional items
• No banners or poles
• No signs larger than 11x17” or A3 paper
• No signage that is inappropriate, unlawful, indecent, obstructive, disparaging, offensive, objectionable, or intended to draw attention to international, political, or other similar events, causes or conflicts

ELECTRONICS, CAMERAS, OR RECORDING DEVICES

• No professional or commercial cameras and or photography equipment, video cameras, GoPros, iPads, tablets, audio recording devices, microphones, or tripods; no video or audio recording will be allowed (except personal mobile phones)
• No extendable (zoom) or attachable lenses on cameras or mobile phones allowed
• No selfie sticks
• No drones
• No lights or torches
• Each fan is permitted to bring one battery pack or portable charger that is not larger than your mobile phone
• No two-way radios or walkie talkies
• No laptop computers, tablets, or digital readers

Due to large crowds, road and infrastructure construction projects, other events nearby, and show day road and perimeter restrictions around Rogers Centre, fans are strongly encouraged to plan extra time for their commute and venue entry; however, please note fans are not permitted to queue any earlier than 3:30 p.m. on show day.

ROAD RESTRICTIONS

The City of Toronto is implementing traffic management measures on show days. No public parking is available at Rogers Centre. Fans who are able to are strongly encouraged to take public transit – planning resources can be found below.

Show day City of Toronto traffic management measures – here.

ENTERING ROGERS CENTRE & ACCESS TO SURROUNDING AREA ON SHOW DAYS

To support the safe entry and exit of all fans, a ticketholder perimeter around Rogers Centre will be in effect on all show days. Non-ticketholders should not travel to Rogers Centre and will not be permitted to stand outside the stadium.

To enter Rogers Centre, ticketholders will first enter the Rogers Centre perimeter through one of four pre-assigned zone access points, that correspond with their designated gate. Ticketholders will then enter the facility via their designated gate.

Ticketholders will only be permitted to enter the perimeter and stadium via their designated zone and gate. Note that the show day ticketholder perimeter means that some sidewalks and paths of travel that are normally accessible for Rogers Centre events have been closed off. Fans will have to take longer routes to walk around Rogers Centre. Please plan your path of travel ahead of time. Within 48 hours of your show date, you will receive your gate and zone assignment, plus a fan-friendly map to plan your trip.

Additional ticket checks will be in operation at various points outside and inside Rogers Centre. Please have your ticket available to show venue staff when asked.

TRAVELLING VIA PUBLIC TRANSIT

Rogers Centre is located in the heart of downtown Toronto and is easily accessible on public transit systems including TTC, GO Train, VIA Rail, and UP Express. Fans who are able to are strongly encouraged to use public transit to travel to Rogers Centre.

Trip planning resources:

• View TTC schedules – here
• View GO Transit information – here
• Visit Destination Toronto to plan your trip to the city – here

DROP-OFF & PICK-UP

Due to City of Toronto local traffic management measures, car drop-offs and pick-ups are not available along Bremner Blvd. Please refer to the below drop-off and pick-up locations if travelling by vehicle.

Accessible Drop-off & Pick-up Locations
Fans requiring accessible pick-up or drop-off must communicate this need to the staff on duty to access the area.

• Gate 7 – located on the south side of Rogers Centre off Bremner Blvd., accessible via Rees St. off Lakeshore Blvd.
• Gate 13 – located at the northwest corner off Blue Jays Way. Recommended accessible entrance for ticketholders in TD Executive Suites, Ticketmaster Lounge, Premier Suite, TD Executive Lounge, and TD Summit Suite.

Drop-off & Pick-up Locations

• The City of Toronto has designated drop-off and pick-up zones, including those for parents/caregivers as well as taxis/rideshares. Visit the City of Toronto website for locations.

PARKING

• Public parking at Rogers Centre is not available.
• Local city traffic management measures will be in place surrounding Rogers Centre, including reduced traffic lanes along Bremner Blvd; using public transit is strongly encouraged.
• There are several independently owned parking facilities located within walking distance of Rogers Centre. Prices and availability are managed by the individual proprietors and are not connected to Rogers Centre. Fans are encouraged to use Spothero.com for local lot availability.

TICKET PURCHASES

• Authorized Rogers Centre concert tickets are only available through ticketmaster.ca or by using the Ticketmaster mobile app. Fans are encouraged to purchase directly from Ticketmaster and not third-party ticket resellers. Ticket purchases from any other source may be counterfeit and cannot be validated or supported by Rogers Centre.
• All fans aged two (2) and older must have a valid event ticket to enter Rogers Centre. Hearing protection is strongly recommended for younger fans.

TICKET TRANSFERS

• A Ticketmaster ticket transfer delay is in place for all bowl seats. Tickets will be available to manage 72 hours before each show. TD Executive Suite tickets are available to transfer now.
• Tickets can be transferred via the Ticketmaster app. To learn more, including how to display and transfer mobile tickets, click here.

MOBILE TICKETS

• Rogers Centre concert tickets are delivered digitally with rotating barcodes and must be scanned at the gate using the Ticketmaster app on a mobile device.
• Screenshots of barcodes and paper/PDF tickets are not valid and will not be accepted.
• It is fans’ responsibility to ensure their mobile device is charged and working for ticket scans.

TICKETED STANDING ROOM GENERAL ADMISSION AREAS

• Following gate entry, fans in ticketed Standing Room General Admission areas must scan their tickets a second time as they enter their section.

FLOOR TICKETS

• Fans with floor tickets can only enter Rogers Centre via their designated zone and gate to receive their floor access wristbands. Check your ticket closer to the show for gate assignments.
• Cans, bottles, and other hard plastic cups and containers are not permitted on the floor level. Fans will be required to pour their beverage into a plastic cup before admittance to the floor.

SUITES

• All fans on Suites Levels (300 & 400 Levels) will be required to scan their ticket a second time at concierge to receive a wristband.
• Full Suites Levels ticketholder information can be found at the bottom of this page.

TICKET SUPPORT

• Rogers Centre ticket support staff will be available at zone access points when gates open. Please have your ticket ready to display at zone checkpoints.
• Tickets are not sold onsite.

TICKET TERMS AND CONDITIONS

• Rogers Centre concert ticket terms and conditions are available here.

Taylor Swift | The Eras Tour merchandise will be available inside Rogers Centre and at select exterior locations at Rogers Centre. These are the only locations in Toronto selling official Taylor Swift | The Eras Tour merchandise.

On-sale timing and access for non-ticketed fans vary and are outlined below. Merchandise locations and timing are subject to change; please check back before planning your trip. Shopping bags will not be provided.

SHOW DAYS

On show days (November 14, 15, 16, 21, 22, & 23), concert merchandise is only available to ticketholders for that day’s show. Merchandise is available at every level of Rogers Centre, except Floor Level, once gates open until approximately 45 minutes following the end of the show.

PRESALES & BETWEEN SHOWS

Concert merchandise is on sale at Rogers Centre to both ticketed and non-ticketed fans on the following non-show days, at the below locations.

Please note: to enter the stores on non-show days, fans must adhere to the concert bag policy and cannot bring any prohibited items listed above. Security screening, including bag search, will be in place before entering the stores. Each shopper is permitted to bring one small bag that meets the criteria of one of the following options:

• Option 1 – clear plastic, vinyl, or PVC tote, no larger than 12” x 6” x 12”
• Option 2 – small, non-clear bag, no larger than 4.5” x 6.5” (with or without a handle or strap)

Public parking is not available on site at Rogers Centre. Please prepare for long wait times and dress for the weather outside. All locations have the same merchandise and shopping bags are not provided.

Dates

• Tuesday, Nov. 12
• Wednesday, Nov. 13
• Sunday, Nov. 17
• Monday, Nov. 18
• Tuesday, Nov. 19
• Wednesday, Nov. 20

Hours of operation – 10 a.m. to 8 p.m.

• *Fans are not permitted to queue before 9 a.m.

Locations

• Gate 1 – north side of Rogers Centre near John St. (Rod Robbie) Bridge
• Gate 5 – east side of Rogers Centre near Ripley’s Aquarium
• Gate 9A – south side of Rogers Centre off Bremner Blvd.

OUTSIDE FOOD & BEVERAGE

• Outside food and/or beverage is not permitted in Rogers Centre.
• Fans are strictly prohibited from bringing outside alcohol inside Rogers Centre. Glass, metal, or hard plastic bottles are not permitted, including previously purchased tour merchandise.
• Fans are permitted to bring one (1) small (500ml or less) factory-sealed soft-sided clear plastic water bottle. Fans seated on the floor must pour their water bottle into a plastic cup before accessing the floor.

WATER
Water fountains and bottle fill stations can be found at the following locations inside Rogers Centre:

• 100 Level: near Sections 115, 125, and 143
• 200 Level: near Sections 207, 219, 229, and 241
• 500 Level: near Sections 508, 517, 521, 531, and 541

CONCESSIONS

• Food and beverage concessions are open inside Rogers Centre.
• Cans, bottles, and other hard plastic cups and containers are not permitted on the floor level. Fans will be required to pour their beverage into a plastic cup before admittance to the floor.

TD EXECUTIVE SUITES FOOD & BEVERAGE

• Outside food and/or beverage is not permitted in Rogers Centre, including TD Executive Suites.
• Suite food packages must be pre-ordered. There will not be event day menus for purchase.
• All suites will be staffed with a designated suite host. If a food package is not pre-ordered, a charge for the suite host will be added to the bill on site.

ROOF & TEMPERATURE

• Rogers Centre roof will be closed for all six shows.
• Heavy pedestrian traffic is anticipated around Rogers Centre and there may be long wait times to enter the ballpark. For your comfort and safety, please prepare and dress for the weather outside.
• No coat check is available.

FAN SERVICES LOCATIONS

Outside Rogers Centre

• Rogers Centre Fan Services staff will be available at zone access points when queue time opens.

Inside Rogers Centre

• Floor Level: near Section C6
• 100 Level: Sections 123 and 141
• 200 Level: Sections 212 and 236
• 300 & 400 Levels: Gate 3 and 13 TD Executive Suites concierge desks
• 500 Level: Sections 508 and 532

CASHLESS PAYMENT ONLY

• Rogers Centre accepts cashless payment only.
• Reverse ATMs (cash input to receive a pre-loaded debit card) are available at the following locations:
  • 100 Level: Section 141 and 110 inside the Gate 5 Jays Shop
  • 500 Level: Section 508
• ReadyCard balance checks can be completed at any ReadySTATION inside Rogers Centre, by calling their Customer Service line at 1-844-753-7583, or by visiting their website at readycard.mycardplace.com.

MULTIPURPOSE SPACES

• Three multipurpose washrooms (Section 142, 238, and 538), and a universal washroom (Section 119) are available at Rogers Centre for guests who prefer a little extra room or privacy. The universal washroom includes a barrier-free toilet and sink, turning space to accommodate a wheeled mobility device, entrance with a power door, grab bars, emergency call system, and an adult size change table.
• Please note there is no washroom availability on floor level. Guests with floor seats should travel to the 100 Level concourse for washroom use. Fans with floor tickets who require additional support accessing washrooms, are asked to speak with a staff member for further support.
• An Infant Feeding Room is located at Section 240 (click here to learn more).
• A Sensory Room is located at Section 212 (click here to learn more).

NOISE & LIGHT SENSITIVITY RECOMMENDATIONS

• The concert experience is often one of excitement, singing, and cheering! Volume may reach high decibels at certain points due to the sound system, music, and cheer of the crowd.
• We recommend that children and those who may be noise sensitive bring ear protection. Adult earplugs are available for purchase at all merchandise kiosks.
• Please note that strobe lighting and/or pyro may be used during concert performances which may impact young children or those with photo-sensitive conditions.

ACCESSIBLE EXPERIENCE

Fan Services Information

• Phone – 416-341-1000
• Email – [email protected]
• Accessibility guide – bluejays.com/accessibility

Sensory Inclusion

• Rogers Centre is proud to be a Sensory Inclusive Certified venue by KultureCity.
• A Sensory Room is available at Section 212 behind Fan Services for all guests who may require this space.
• Sensory Bags are available at the following Fan Services locations:
  • Floor Level: near Section C6
  • 100 Level: Sections 123 and 141
  • 200 Level: Sections 212 and 236
  • 500 Level: Sections 508 and 532
• Headphones in Sensory Bags do not provide hearing protection. Fans attending concerts with young kids are strongly encouraged to bring hearing protection.
• Quiet Areas are located at the 200L Gate 3 elevator lobby.

Wheelchairs

• Rogers Centre does not offer wheelchair rental; however, our Accessible Support Ushers are able to provide wheelchair escorts to those who require assistance to their seats. Fans requiring assistance or information regarding accessibility should contact Fan Services at least two (2) business day prior to the show (416-341-1000, Option 3 / [email protected]).

American Sign Language Interpreters

• Fans requiring sign language interpreting services should contact Fan Services (416-341-1000, Option 3 / [email protected]) at least five (5) days prior to the show and we will make every effort to accommodate.

CHARGING STATIONS

• Complimentary portable chargers are available for sign-out throughout Rogers Centre at the below locations. Devices are subject to availability and fans are strongly encouraged to arrive with their phones fully charged.
  • 100 Level – Sections 123 and 141
  • 200 Level – Sections 212 and 236
  • 500 Level – Sections 508 and 532
• Outlets are located throughout the concourse for fans who bring their own cords.

FAN ASSIST

• Fans are invited to make use of Rogers Centre Fan Assist Program if they have an issue or a question. Simply send a text to 647-559-0060 using your mobile phone. Please include your issue or question and seating section, including the row and seat number. Operators are standing by and participation in our service is free of charge; however, standard carrier text messaging and data charges will apply.
• Numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating and using this program in the future.

TD Executive Suites, Ticketmaster Lounge, TD Executive Lounge, TD Summit Suite, and Premier Suite are all located on Suite Levels (300 and 400 Levels) and the following information may apply.

Contact [email protected] for all suites-related questions.

SUITE LEVELS GATE ENTRY

Suite Level ticketholders must enter via their designated zone and gate, which will be shared within 48 hours of your show date.

Gates open at 4:30 p.m. on show days and ticketholders are not permitted to queue before 3:30 p.m. There is no early access to suites on non-show days or show days prior to gates opening.

No public parking is available at Rogers Centre, including for ticketholders on Suite Levels.

SUITE LEVELS ACCESSIBILITY

Due to City of Toronto traffic management measures, fans requiring accessible pick-up or drop-off must communicate this need to the staff on duty to access the area. Suite Level ticketholders with accessibility needs should contact [email protected] / 416-341-1000 if support is needed for accessible drop-off and escort.

• Gate 7 – located on the south side of Rogers Centre off Bremner Blvd., accessible via Rees St. off Lakeshore Blvd.
• Gate 13 – located at the northwest corner off Blue Jays Way. Recommended accessible entrance for ticketholders in TD Executive Suites, Ticketmaster Lounge, Premier Suite, TD Executive Lounge, and TD Summit Suite.

SUITE LEVELS TICKETING

• All fans aged two (2) and older – including ticketholders on Suite Levels – must have a valid ticket for the show.
• Rogers Centre concert tickets are mobile-only and are accessible and transferable through Rogers Centre Account Manager.
• Rogers Centre concert tickets have rotating barcodes that must be scanned at the gate. Screenshots of barcodes and paper/PDF tickets are not valid and will not be accepted.
• It is fans’ responsibility to ensure their mobile device is charged and working for ticket scans.
• All guests on the Suite Levels must scan their ticket a second time at concierge or upon entering their ticketed area to receive a wristband.

SUITE LEVELS FOOD & BEVERAGE

• Outside food and/or beverage is not permitted in Rogers Centre and must be disposed prior to entry.
• Food must be pre-ordered for TD Executive Suites, TD Executive Lounge, and Premier Suite. There will be no event day menu available to order on site.
• All TD Executive Suites will be staffed with a designated host. If a food order is not placed, a charge for the suite host will be added to the bill onsite.
• TD Summit Suite and Ticketmaster Lounge food offerings will be shared directly with ticketholders. A cash bar will be available to purchase alcoholic and non-alcoholic beverages in these spaces.

SUITE LEVELS MERCHANDISE

• Merchandise is available at locations on Suite Levels once gates open.
• You may access the merchandise location that is located on your designated Suite Level.
• Only official Taylor Swift | The Eras Tour merchandise may be provided to your guests.