STM Account Credit FAQ

This FAQ page will provide an overview for Season Ticket Members who currently have 2020 account credit associated with their My Royals Tickets account and the renewal options available for the 2021 season.

We truly appreciate your unwavering support during these times and our goal is to provide our most loyal fans with additional benefits and a seamless process to transition their account balances to the 2021 season.

Who is eligible to receive Impacted Game Credit and Bonus Credit?

Season Ticket Members who have paid any amount towards the balance of a traditional 2020 season ticket and parking package(s) that were designated as impacted, directly from Kansas City Royals and MLB, are eligible to receive ‘Impacted Game Credit’. ‘Bonus Credit’ is only available to Season Ticket Members who chose to keep all their paid impacted credits on their respective account. This includes purchasers of Full, Half, Partial, and Select 64 season ticket packages.

How is my Impacted Game Credit calculated?

Season Ticket Members will receive credit for all paid games from April 2 through September 27 on their season ticket account. The ‘Impacted Game Credit’ is the sum of money paid (including applicable fees) towards 2020 traditional season ticket and parking package(s).

What can I use my Impacted Game Credit towards?

‘Impacted Game Credit’ will be applicable towards season ticket renewals, additional season ticket plans, mini-plans, voucher packages, single game tickets, group tickets, or nightly suite rentals for the 2021 MLB regular season. Please note, you cannot change how you allocate your ‘Impacted Game Credit’ after it is consumed.

How is my Bonus Credit calculated?

Season Ticket Members with eligible 2020 ‘Impacted Game Credit’ on their account will also receive a ‘5% Bonus Credit’ on all paid games within their 2020 season ticket and parking package(s). To calculate your ‘Bonus Credit’, the Kansas City Royals will multiply your eligible ‘Impacted Game Credit’ by .05. For example, if you have $1,000.00 of eligible ‘Impacted Game Credit’ on your season ticket account, you will receive a $50.00 ‘Bonus Credit’.

What can I use my Bonus Credit towards?

‘Bonus Credit’ (if applicable) is valid towards season ticket renewals, additional season ticket plans, mini-plans, voucher packages, single game tickets, group tickets, or nightly suite rentals for the 2021 MLB regular season. Please note, you cannot change how you allocate your ‘Bonus Credit’ (if applicable) after it is consumed.

What is the difference between Impacted Game Credit and Bonus Credit?

‘Impacted Game Credit’ represents funds paid towards your 2020 ticket and parking package(s), and ‘5% Bonus Credit’ (if applicable) is additional credits that have been added to your account by the Kansas City Royals as a token of our appreciation.

Can I use my Bonus Credit to pay off my outstanding season ticket balance for 2021, or future seasons?

Yes, your ‘Bonus Credit’ (if applicable) can be applied towards your 2021 season ticket renewal balance. Please note that your ‘Impacted Game Credit’ will be applied first, and the ‘Bonus Credit’ (if applicable) will be applied next to pay the outstanding balance of the 2021 season ticket plan renewal or upgrade (as applicable). Season Ticket Members will be responsible for any outstanding balance for the 2021 season ticket plan renewal or upgrade.

Any excess ‘Bonus Credit’ (if applicable) can be applied towards other ticket upgrades, additional season ticket plans, mini-plans, voucher packages, single game tickets, group tickets, or nightly suite rentals for the 2021 regular season. Any unused or unapplied ‘Bonus Credit’ shall automatically expire after the 2021 MLB regular season.

Can I transfer my Impacted Game Credit or Bonus Credit to another individual or account?

No, ‘Impacted Game Credit’ and/or ‘Bonus Credit’ (if applicable) are non-transferable.

When will I be able to use my Impacted Game Credit and/or Bonus Credit?

Your ‘Impacted Game Credit’ and ‘Bonus Credit’ (if applicable) will be available immediately once 2021 renewal invoices are released.

Does my Impacted Game Credit expire?

Yes, ‘Impacted Game Credit’ expires at the conclusion of the 2021 MLB regular season.

Does my Bonus Credit expire?

Yes, ‘Bonus Credit’ (if applicable) expires at the conclusion of the 2021 MLB regular season.

Can I forego the 2021 Royals regular season for health reasons, but still retain my seats?

‘Impacted Game Credit’ and ‘Bonus Credit’ (if applicable) is non-transferable to 2022 as it expires after the 2021 MLB regular season has concluded. The Royals cannot guarantee that your same seating location will be available in 2022 should you decide to forego the 2021 season, however, we will make every opportunity to get you comparable seats.

If I paid in full for 2020, and plan to roll my Impacted Game Credit over, do I owe anything for 2021?

You may owe a balance in 2021 depending on if you make any changes to your season ticket plan. However, you do have your ‘Bonus Credit’ (if applicable) available to help cover the cost difference should you have a balance due. Please refer to the Season Ticket Member Incentives page for more information on what benefits are available to you going into the 2021 season.

Will I lose my status as a Season Ticket Member if I ask for a refund?

Should you request a refund and decide not to go with any sort of ticket plan or package in 2021, unfortunately, you will not be able to maintain your account longevity or account number. Should you decide to come back in 2022, your account longevity will start in the 2022 season.

If I have questions, or need clarification, what should I do?

For more information on the Kansas City Royals ‘Impacted Game Credit’ and ‘Bonus Credit’ (if applicable), please contact your Royals Account Executive.