As a spring training season ticket holder with the Tampa Bay Rays (“Rays”), you are a valued and important part of our organization. To assure prompt and efficient response to your requests and needs, we request your compliance with the following policies and procedures. By sending us payment for Rays spring training season tickets, you indicate your willingness to comply with these procedures. Please read this information carefully. The terms “spring training season ticket holder,” “deposit holder,” “permanent rights holder” and “contact name” are collectively hereinafter referred to as “spring training season ticket holder.”

The Rays own and control all rights to seat locations for Rays home games. Purchasers of spring training season tickets obtain a license, in the form of the ticket, to use the seat locations designated by the ticket. The Rays in its sole and absolute discretion may revoke this license at any time upon refunding the purchase price of the ticket or at any time upon misconduct by the spring training season ticket holder, without refund. This license is granted on a game-to-game basis, and is subject to all rules, regulations and policies relating to tickets as established from time to time by the Rays, the Stadium and Major League Baseball.

The spring training season ticket holder is the permanent rights holder (whether person or business) on the original application for tickets, and that person or business is assigned an account. If the spring training season ticket holder is an entity, a contact name must be provided to the Rays. The entity may request a change in the name of the contact person for its account. A request to change the contact person of an entity must be submitted to the Rays in writing on company or entity letterhead and signed by an authorized officer.

Spring training season tickets are to be paid for by credit card. If a third party payment is accepted by the Rays, such acceptance shall not give the third party any spring training season ticket holder or renewal privileges, or cause or require the Rays to change the name of the spring training season ticket holder on the account. The Rays will treat the spring training season ticket holder as the purchaser of spring training season tickets in such circumstances, including purposes of spring training season ticket renewal.

Spring training season ticket holders are prohibited from transferring the seat locations designated by their season tickets to any person, whether by a request to transfer the account into another name, or by an attempt to transfer the seat locations or the renewal privilege described below by sale, gift, transfer by will or trust, property settlement, transfer to creditors, or any other means. It is important to the Rays to protect and reward Rays customers by allowing them the opportunity to relocate their seat locations, rather than allowing spring training season ticket holders to transfer accounts or sell them to third parties. Therefore, any attempt to sell or otherwise transfer spring training season ticket privileges to third parties will not be recognized by the Rays and may result in cancellation of all spring training season ticket privileges. Any court order directing distribution of the spring training season tickets to a person not listed as the spring training season ticket holder, whether in bankruptcy or otherwise, will result in the Rays exercise of its rights to immediately withdraw the license represented by the tickets, including any spring training season ticket renewal privileges, upon refund by the Rays of all amounts paid for games that have not yet been played.

The Rays generally recognize two exceptions to the above policy. First, the Rays will generally allow spring training season tickets to be transferred to members of the spring training season ticket holder’s immediate family upon the death of the spring training season ticket holder. Immediate family shall be defined as a person’s spouse and relatives by birth or marriage including siblings, parents, children, in-laws, and any financial dependants. A request to transfer spring training season ticket privileges to an immediate family member of a deceased spring training season ticket holder must be submitted to the Rays in writing by the deceased’s personal representative or other authorized representative, and must be supported by appropriate documentation satisfactory to the Rays. Such documentation may include but not be limited to death certificate, probate and/or trust documents, and proof of relationship.

Second, if the spring training season ticket holder is an entity, the Rays will generally allow spring training season tickets to be transferred upon the sale or dissolution of an entity. A request to transfer spring training season ticket privileges of an entity account must be submitted to the Rays in writing, and must be supported by appropriate documentation satisfactory to the Rays. Such documentation may include but not be limited to corporate resolution, asset or stock purchase agreement, and dissolution papers. The Rays reserve the right to approve or reject any such requests at their sole and absolute discretion.

Subject to these policies and procedures, a full spring training season ticket holder has an opportunity to renew the current assigned seat location for the next Rays spring training season. The opportunity to renew is a privilege granted by the Rays and may be revoked at the Rays sole and absolute discretion. This renewal privilege is exercised when payment is received for the spring training season tickets in the amount specified and by the date established by the Rays. This renewal privilege is revocable by the Rays at any time prior to payment or if full payment is not received by the established due date.

The Rays will exercise reasonable efforts to maintain renewal privileges; however, spring training season ticket holders are not guaranteed this opportunity. The Rays will take into account, among other things, violations by spring training season ticket holders of rules, regulations and policies of the Rays, the Stadium and Major League Baseball in deciding whether to revoke renewal privileges. Such violations include, without limitation, any unapproved transfer or attempt to transfer rights to the seat locations represented by spring training season tickets as discussed above. Any benefit associated with the purchase and/or renewal of Rays’ season tickets, including but not limited to any renewal discount applied against the price of a new season ticket, the priority number system described in the next section labelled “Priority Numbers,” and the opportunity itself to renew season tickets, may be withheld, adjusted and/or revoked by the Rays at any time with respect to any one or more individuals and entities as determined by the Rays in their sole and absolute discretion. In deciding whether to permit the renewal of season tickets as well as the price at which the tickets would be renewed, the Rays reserve the right to take into account, among other things, that a particular individual or entity resold an amount of their season tickets such that it appears to the Rays, in their sole and absolute discretion, that the individual or entity is possessing the season tickets primarily for resale purposes and not for their own personal use in attending games at the Stadium. The Rays further reserve the right to make adjustments to benefits as well as to make decisions on the renewal of season tickets on a case-by-case basis as well as on a year-to- year basis. In addition, renewal privileges could be effected from time to time by changes to the Stadium and/or the Stadium seating areas (for example, the elimination of seats and/or damage or destruction to the Stadium or other events or circumstances) as determined by the Rays in their sole and absolute discretion.

Spring training season ticket renewal invoices will be issued to the spring training season ticket holder by the end of the calendar year, subject to the discretion of the Rays, preceding the spring training season. The payment deadline date will be specified on the invoice. Due to the time required to process relocation requests, accounts not meeting the payment deadline are subject to cancellation. If you do not receive the appropriate mailings, please contact Spring Training Season Ticket Services at 888-FAN-RAYS or e-mail [email protected]. If you do not contact Season Ticket Services within a reasonable time, the Rays may revoke your renewal privilege and your priority numbers for seat locations. All payments received for spring training season tickets are non-refundable and non-transferable.

The Rays have adopted the following policy for the assignment of a priority number to each new spring training season ticket holder:

(1) priority numbers are assigned sequentially as season ticket holders subscribe or have subscribed; (2) a spring training season ticket holder’s priority number determines the order to which spring training season ticket seat relocations are offered to a spring training season ticket holder; (3) a priority number may only be transferred as designated in the Spring Training Season Ticket Privileges Non-Transferable section of this document.

Fully paid spring training season ticket accounts will receive their tickets digitally approximately two (2) weeks prior to the first game of the spring training season. Spring training season tickets will be sent to the spring training season ticket holder’s e-mail address on record and tickets will need to be accessed through the MLB Ballpark App. To download the MLB Ballpark App, please go to https://www.mlb.com/rays/apps/ballpark Only one e-mail address may be on the account for ticket delivery. Season Tickets will also be available to the season ticket holder on record via their online membership account through www.raysbaseball.com/myaccount

Requests for spring training season ticket relocations are accepted after the initial renewal of your existing seat locations. Relocation requests may be made by emailing [email protected]. Requests for seating changes will be considered by priority number along with other spring training season ticket holders requesting changes. Relocation requests should indicate which areas are acceptable. The request should identify the largest possible area that is acceptable for relocation and possible increase in price. Relocations are limited by, among other factors, the actual cancellations that occur. If seats are available in the desired areas when your priority number(s) is reached, your seat(s) will be changed according to the request on the spring training season ticket relocation form and all rights to the previously assigned seats will be forfeited.

The Rays reserve the right to adjust spring training season ticket locations at any time without prior notice to or consent of the spring training season ticket holder. Such adjustment may take place on a single game basis as needed or may be made for all or any portion of the season. Reasonable efforts will be made to contact the season ticket holder prior to any location adjustment. In the event of any such location adjustment by the Rays, the spring training season ticket holder’s sole remedy shall be cancellation of its account. The spring training season ticket holder must provide the Rays with written notice of such cancellation within sixty (60) days after notification of the adjustment. Upon receipt of such notice, the Rays will refund to the spring training season ticket holder any amounts paid which correspond to games not played as of the date which is five (5) business days after notice is received by the Rays.

If you wish to purchase additional spring training season ticket seats, please contact the Rays at 888-FAN-RAYS or e-mail [email protected] to be placed on the waiting list. You will be notified after the relocation process as to what seats are available. Please be aware additional seats will receive their own priority number, may be priced differently, and might not be adjacent to your current seat locations.

It is the spring training season ticket holder’s responsibility to notify Tampa Bay Rays Spring Training Season Ticket Services, in writing, of any change of address including updated e-mail address to ensure prompt notices and other dated material.

All notices and requests relating to a spring training season ticket account, whether or not described above, must be given in writing by the spring training season ticket holder, and sent to the attention of Tampa Bay Rays Spring Training Season Ticket Services. No notice or request will be effective or acted upon by the Rays until received in writing. All correspondence concerning a spring training season ticket account should include the account number, e-mail address, and daytime phone number for the spring training season ticket holder.

Notices and requests from the Rays are communicated to spring training season ticket holders via several methods, independent of and/or in combination with each other, and include but are not limited to telephone or e-mail. It is the spring training season ticket holder’s sole responsibility to maintain accurate, current and complete contact information on their Rays spring training season ticket account.

It is understood and agreed that these policies and procedures (the “Policies”) are governed by and are subject to the Terms and Conditions (“Terms”) available at www.raysbaseball.com. In the event of any conflict between the Policies and the Terms, it is agreed that the Terms shall control. Please note that the Terms have been updated to address circumstances related to COVID-19. By purchasing spring training season tickets, you accept all of the Terms applicable to spring training ticket purchase and usage, including the updated Terms.

The foregoing policies and procedures attempt to cover most situations relating to spring training season ticket holders at the Stadium. They do not apply to any games (home or away) played by the Rays at a location other than the Stadium. In the event any issue or matter relating to Rays spring training season tickets is not covered, or if there is a question of interpretation of the policies and procedures or in the event of a dispute between the Rays and any spring training season ticket holder, or any spring training season ticket holder and a third party, the Rays reserve the right to make all final decisions and determinations and take all actions necessary, in their sole and absolute discretion, to resolve the issue or dispute. The Rays further reserve the right to modify and/or terminate any or all of the foregoing policies and procedures from time to time with or without prior notice to the spring training season ticket holders. In order to ensure an excellent experience for all Rays spring training season ticket holders, season ticket benefits are subject to change from year to year and/or within a season.