Don't Strike Out at the Gate
MLB has launched Protect the Barcode technology at Globe Life Field, updating the digital barcode from a static one to a rotating one that cannot be duplicated. Make sure you’ve got the most recent version of the MLB Ballpark app on your mobile device! The new, rotating barcode ensures that you have a genuine ticket and that you won’t have any issues at the gate on game day. Look for the moving baseballs next to your barcode to know that you’re good to go.
Tickets forwarded through the MLB Ballpark app are protected, as well. Just make sure that you don’t send your friends and family a ticket screenshot, because screenshots of Ballpark app digital tickets will no longer be accepted as a valid method of entry into the stadium.
Frequently Asked Questions:
How do I access my new rotational barcode ticket?
The same way you always have! Just log in on the MLB Ballpark app using the same email address you used to purchase or receive the tickets, and you will be all set!
How do I know if I have a rotating barcode for my ticket?
In the MLB Ballpark app, you will see baseballs moving up and down on each side of your ticket barcode.
How should I prepare to ensure my ticket is ready prior to arriving at the stadium?
Just like always, we encourage you to have the newest version of the MLB Ballpark app downloaded, and that you have viewed your tickets in the app at least once prior to heading to the stadium.
Why are screenshots no longer accepted?
We are ensuring that your ticket is unique and not a duplicate. This technology has also been put in place to protect you from counterfeiting and fraud, and to give you confidence that your ticket is genuine.
What if I bought my ticket from a reseller or broker like StubHub? Will my ticket still be accepted?
If you bought your ticket from an authorized ticket reseller – StubHub or SeatGeek, for example – and plan to use their app to show your ticket, then your ticket will be accepted. However, if your seller only provided you a screenshot, then you should reach out to ensure you receive a genuine, forwarded digital ticket.
What happens if the only ticket I have is a screenshot that was sent to me?
You should reach out to whomever sold or sent you the screenshot to ask them to forward the digital ticket to you in the MLB Ballpark app. If the seller did not provide their contact information, please contact the reseller’s customer service department.
Can I still add my ticket into Apple Wallet?
Yes! Adding your ticket into Apple Wallet will still work for your entry into the stadium.
What if I need to show my ticket for other things inside the stadium, such as gaining access to a suite or my seating section?
Yes! The ticket you use to enter the stadium can still be used inside the park for all the things you usually use it for, including suites, club access, and concessions.
Will my “loaded value” still work on my barcode?
Yes! Any loaded value you have stored on your ticket will still work throughout the stadium during your visit.
