Theme Night FAQs

Group Sales Contact and Purchase Information

FAQs

What is the difference between a Phillies Theme Night and a Phillies promotion?

Phillies Theme Nights are special ticket offers for select games throughout the season. They provide an opportunity for fans with similar interests to enjoy a game together at Citizens Bank Park. In order to receive exclusive Theme Night elements such as ticket discounts and unique limited-quantity items, fans MUST purchase Theme Night tickets. In addition to exclusive elements for Theme Night ticket purchasers, a Theme Night may also include some ballpark-wide entertainment, which can be enjoyed by all fans.

Phillies promotions do not require a special ticket purchase. Phillies promotions are ballpark-wide events and giveaways that are listed on the schedule. Most events are open to all fans (some with limited availability), and giveaway items are distributed to every patron who enters Citizens Bank Park, as long as they meet certain criteria (e.g. children 14 and under, women 15 and over, etc.).

Can anyone purchase a Theme Night ticket? If so, how?

Yes, anyone can purchase a Theme Night ticket via the following avenues:

  • Online: phillies.com/themenights
  • Phone: 215-463-1000

Do all Theme Nights have an exclusive item? If not, what other elements are included with the event?

Each Theme Night is unique. Not all Theme Nights include an item. Some Theme Nights only consist of a special ticket discount and/or fundraising opportunity, and some may only include ballpark-wide entertainment.

Is everyone who purchases a Theme Night ticket eligible to receive the exclusive item?

Theme Night giveaways are limited to a pre-determined number of purchasers which varies by event, and they sometimes sell out. If an item has sold out, there will be a “sold out” message on the Theme Night webpage when you make your purchase. If you purchase by phone or in person, the Phillies representative will clarify the status of the item.

How can I pick up my Theme Night item?

Fans whose purchase includes an item will receive a voucher via mobile delivery that must be redeemed on game day. Please check your voucher for specific pickup instructions. Pickup is typically at the Theme Night redemption kiosk, which is located at The Break behind Sections 210/211. Items must be picked up by the end of the 3rd inning of the game There is a limit of one Theme Night item per person.

I’m a Season Ticket Holder. Do my tickets include the Theme Night items?

Season Tickets are not part of any Theme Night giveaways. However, Season Ticket Holders are welcome to purchase Theme Night tickets via the methods described above. Season Ticket Holders may contact The Phillies Sales Office at 215-463-1000 with any further questions or concerns.

Can I exchange my game tickets for a Theme Night ticket for the same game?

Unfortunately, regular game tickets cannot be exchanged for Theme Night tickets. In order to participate in a Theme Night’s exclusive giveaway or activity, you must purchase a Theme Night ticket. If the Theme Night includes an item, a valid Theme Night giveaway voucher is necessary to receive the giveaway.

I was unable to pick up my Theme Night item by the 3rd inning of the game. How do I retrieve it?

Theme Night items are not guaranteed if not picked up by the end of the 3rd inning of the game. If you are unable pick up the item by then, please call The Phillies Sales Office at 215-463-1000 or e-mail [email protected] and, if supply allows, we will arrange for you to show the voucher and pick up the item. We are unable to mail the item.

If I can’t make the game, am I able to collect my item?

Theme Night items are not guaranteed if not picked up on the day of the game. However, if supply allows, the Phillies will honor your Theme Night voucher after the event date. Call The Phillies Sales Office at 215-463-1000 or email [email protected] to make arrangements to show your voucher and pick up the item. We are unable to mail the item.

If I have multiple Theme Night game tickets and vouchers, can I pick up items for other members of my Group?

No. There is a limit of one Theme Night item per person.

How do I know if I correctly purchased a Theme Night ticket and will receive the exclusive item?

If you have successfully purchased a Theme Night ticket which includes an item, you will receive both a mobile game ticket and mobile giveaway voucher. This voucher must be presented on your smartphone on the game day in order to receive the item.

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