Accessibility Frequently Asked Questions

For questions about MLB.TV or At Bat subscriptions, please visit the MLB.TV Help Center.

What tools exist to help someone with accessibility needs navigate MLB desktop and mobile content?

There are a number of assistive technology tools you can use to access MLB websites and apps in order to view stats, purchase tickets or browse for other information. Documentation on how to use these tools is found on each provider's website. Some of the most popular include:

Apple and iOS tools: Accessibility Support - Official Apple Support
Android tools: Android accessibility overview
Microsoft tools: Windows 11 Accessibility Features | Microsoft
JAWS: JAWS Training – Freedom Scientific

If I use a screen reader or screen magnification tool and am having trouble with an MLB digital property, where can I direct my questions so that they will be answered by someone who understands these particular issues?

Please contact our dedicated support teams:

General Accessibility issues email: [email protected]
Closed Caption-Specific issues email: [email protected]

If you are able, please include the nature of your issue, the page or screen you are trying to access and what (if any) assistive technology you are using, and the best way to contact you.

You may also call us:

Customer Service Toll-Free: 866-244-2291
International Callers: 315-203-6761

Do all MLB Club websites have the same accessibility features as MLB.com, and if not, how can I access them?

We constantly strive to ensure that all of MLB's digital properties are accessible, and our accessibility features apply across MLB Club websites as well as MLB.com and MLB mobile applications.