Q: How can I register one of the passes purchased by my employer?
A: Companies participating in this program will provide eligible employees details on how to register. Eligibility is at the sole discretion of the employer; the San Francisco Giants are unable to grant access to unverified participants.
Q: Do I need to create an MLB.com account to access my tickets?
A: Yes. Tickets for this program are mobile-only via the MLB Ballpark app. When you download the MLB Ballpark app, you will need to create or log in with an MLB.com account. MLB.com accounts are free and easy to create directly from the MLB Ballpark app or any sfgiants.com webpage in the top navigation bar. It is recommended passholders create a login with their work email.
Q: Can I use my personal Ballpark account to claim tickets?
A: No. All passholders must use their work email to register and claim their tickets.
Q: Can I access tickets delivered to my personal email while logged into the MLB Ballpark app with my work email?
A: Yes. Additional emails can be verified within the MLB Ballpark app.
- Log into the MLB Ballpark app with your work email and password
- Tap My Profile icon in the top left corner of the homepage (circle with your initials)
- Tap My MLB Account Emails
- Tap Add Another Email
- Enter the email address you wish to add, then send
- Follow the verification instructions sent to your email
Q: When can I begin claiming tickets once registered?
A:You may begin claiming tickets as soon as you have registered your pass with your work email address via the Giants Access Pass portal, here. If your pass has already been registered, please click here.
Q: How do I claim my tickets?
A: Tickets provided through this program can be claimed through the Giants Access Pass portal, here.
Q: How many tickets can I claim?
A: All Giants Access Passholders are eligible to claim up to two (2) tickets per game with a maximum of five (5) games at a time.
Q: Is there a cost associated with claiming tickets?
A: No. Your Giants Access Pass will automatically be eligible to claim up to two (2) tickets per game, based on availability. Seating categories will vary by game.
Q: Is there a limit to how many games I can claim?
A: Yes. Passholders can queue a maximum of five (5) games at a time. Queued games can be canceled to accommodate a different, preferred game. Or, once a queued game passes, passholders have the opportunity to claim ticket(s) for additional games.
Q: Can I purchase additional tickets for a game?
A: Yes. You can purchase up to six (6) additional tickets at special pricing in the seating category designated for the program.
Q: If my company’s entire ticket allotment has been claimed for a specific game, can I still get tickets?
A: Yes, you can still purchase up to six (6) tickets at special pricing.
Q: Can I upgrade my seats?
A: Yes. Your two (2) tickets can be upgraded at the time of purchase, subject to availability. All upgrades will incur additional costs at the expense of the passholder.
Q: Which games are included in my Giants Access Pass?
A: Tickets to most Monday-Friday games will be made available through the program. Tickets are subject to availability and some exclusions will apply - such as Opening Day, Dodgers (June Series), and Yankees.
Q: Are all seating categories included in my Giants Access Pass?
A: No. Seating categories will vary by game. Exact available seating locations will be presented at the time of your game selection.
Q: How will I receive my tickets?
A: Once claimed, tickets are mobile only via the MLB Ballpark app. Click here to review tutorials on how to access your tickets.
Q: When is the deadline to claim tickets?
A: Yes. Tickets can be claimed up to 30 minutes after first pitch.
Q: What if I do not see any tickets for my desired game?
A: A limited quantity of tickets are made available for each game. If you do not see available tickets for a select game, the allotment may be exhausted. Inventory may become available if a passholder cancels their claimed tickets so it is worth checking back.
Q: I’ve received my tickets, why can’t I see my barcode?
A: Tickets secured with the Giants Access Pass will automatically update with a visible barcode two (2) hours before first pitch.
Q: Can I resell my tickets?
A: No. Tickets acquired with the Giants Access Pass are not eligible to be resold nor otherwise distributed to individuals not personally associated with the passholder. The sale, attempted sale, or transfer of tickets claimed or purchased through this ticket offer in violation of this policy is prohibited. Violation of this policy may result in the revocation of certain or all tickets claimed or purchased, loss of access to benefits, and/or canceled participation, without a refund or compensation.
Q: Can I forward my tickets to friends & family?
A: Yes. Tickets can be forwarded to guests, but the passholder must also be in attendance. Click here for instructions on how to forward tickets via the MLB Ballpark app.
Q: Can I claim ADA seats?
A: Yes, subject to availability. Use the toggle in the right-hand corner of the purchase window to filter for ADA seating.
Q: What if I am unable to go to a game I claimed tickets for?
A: Please cancel your request via the Access Portal if you are unable to attend. Your tickets will be re-deposited to your company's account for others to claim. Any purchase cost and associated fees will be refunded as an account credit linked to your purchasing email address. To utilize your account credit, visit https://www.mlb.com/giants/tickets. Account credit will be visible at checkout. If you prefer a refund directly to your purchasing credit card, please reach out to [email protected].
Q: When is the deadline to return my claimed tickets?
A: All returns must take place before game time.
Q: Can I still claim tickets or use the tickets I’ve already claimed if I am no longer with my company?
A: No. Any tickets acquired through the Giants Access Pass program will be revoked once an employee account is deemed ineligible. A full refund back to the original payment method will be issued for any paid orders, so long as the account has not violated the resale policy. Tickets will be removed from your MLB Ballpark app upon leaving the company. Note, if a credit card is not on file with your San Francisco Giants ticket account, please reach out to [email protected] if you’re experiencing a delay.
