Seat Upgrade Program FAQs
Q. How is my seat upgrade date and time determined?
A. Your seat upgrade window is determined by your Season Ticket tenure.
Q. Are all seating categories available for a seat upgrade?
A. Only charter seating categories will be available for Charter Seat Ticket Members. Inventory is based on availability and can change as other upgrades finalize. Seats in the Blue Shield Field Club will not be available via the Seat Upgrade tool. If you are interested in upgrading to the Blue Shield Field Club, please contact your Client Relations Manager directly.
Q. Is there a fee to upgrade my seats?
A. There is no cost to upgrade your seats within the same seating category. If you upgrade into a higher priced seating category, your season ticket invoice will reflect the difference in cost. No payment will be required to complete the upgrade process.
Q. Can I add additional seats to my current Season Ticket package?
A. You cannot add additional seats through the seat upgrade tool. To purchase additional seats, contact your Client Relations Manager directly. Charter fees would apply.
Q. When can I log in to view available seats?
A. You can log into the seat upgrade website now to view current availability. However, seat upgrades can only be finalized within your designated window. Refer to your email for your designated seat upgrade window and login information.
Q. When does this opportunity end?
A. The opportunity to upgrade your seat ends on Friday, November 20 at 5:00pm.
Q. How many times can I upgrade my seat(s) during my window?
A. Seats can only be upgraded once. After you finalize the upgrade, your former seat(s) will automatically become available to other Season Ticket Members, in real time. Your newly upgraded seats are not eligible for upgrade.
Q. Will seat upgrade inventory change?
A. Seat upgrade inventory is dynamic. As other Season Ticket Members upgrade, their original seat locations will become available. The tool will always display all locations currently available.
Q. I see the seat upgrade website offers seat views - is that the actual view from the seats?
A. The view is a general perspective from the section and is not specific to the exact seat.
Q. I am having trouble accessing the seat upgrade website, what can I do?
A. The seat upgrade website isn’t compatible with Internet Explorer. Make sure you are using one of the following browsers:
Windows XP
- Chrome: Version 27 and higher
- Firefox: Version 25 and higher
Mac OS X
- Safari: Version 5 and higher
- Chrome: Version 27 and higher
- Firefox: Version 26 and higher