Rainout Policy
Postponed or Suspended Games
If the game can no longer be played as scheduled or is rescheduled for a new date
Season Tickets, Thrill 22, Flex Membership, The 415, Single Game Tickets:
If a game is suspended due to inclement weather, tickets for the original game will be valid for the rescheduled game. This includes tickets purchased through a third party like StubHub. Tickets that were scanned at entry for the original game will be reactivated for the rescheduled game.
Special Event Tickets
Special event tickets will be valid for item redemption at the rescheduled game.
Tickets with Splash Cash
Unredeemed Splash Cash associated with original game tickets will carry over to the tickets for the rescheduled game.
Giants-issued Parking Passes
Parking passes issued by the Giants for the original game will be valid for the rescheduled game. Passes that were scanned at entry for the original game will be reactivated for the rescheduled game.
SpotHero Reservations
Parking reservations through SpotHero can be canceled up to the minute the reservation begins for a full refund. Once a reservation has started it cannot be canceled or refunded. Learn more.
Canceled Games
If the game is suspended and not rescheduled
Season Tickets, Thrill 22, Flex Membership, The 415
The value of the ticket will be issued as account credit/flex applicable toward a future ticket purchase/redemption or upcoming renewal.
Single Game Tickets
Single game tickets purchased through the Giants (i.e. Giants website, Oracle Park box office, over the phone, Dugout Store) will be refunded to the original form of payment.
Cash Purchases
Requests for refunds for tickets purchased with cash at the Oracle Park Box Office or the Giants Dugout Store must be submitted by mail to Oracle Park, Attn: Giants Tickets/Customer Service, 24 Willie Mays Plaza, San Francisco, CA 94107.
Third Party Tickets
Refunds for tickets purchased through third parties are handled by them directly. Contact them to learn about their refund policies. Third parties include: StubHub, SeatGeek, Vivid, Gametime, etc.
Tickets Redeemed with Vouchers
The value of the voucher will be issued as account credit applicable toward a future ticket purchase.
Giants-issued Parking Passes
The value of the parking pass will be issued as account credit applicable toward a future purchase.