2025 Season Ticket Holder FAQ
Are there any new offers in 2025?
Yes, there is a new Guaranteed Gate Giveaway offer! Based on feedback from our Season Ticket Holders, we are excited to offer Premier Clients and Season Ticket Holders the ability to reserve up to two total promotional gate giveaway items of their choice prior to the start of the season.
Are all season ticket plans eligible for the gate giveaway offer?
Premier Clients and Season Ticket Holders with Full-Season, Half-Season, Combination and Double Play plans will be eligible to select up to two gate giveaway items. Season Ticket Holders with 20-Game plans will be eligible to select one gate giveaway item.
How and when will I be able to select my items?
Following the announcement of the 2025 promotional schedule, you will receive detailed information on gate giveaway item selection, including a dedicated webpage and timing to submit your selections. Please note all gate giveaway item selections must be made through the webpage by the selection deadline. Redemption information will be shared closer to the start of the 2025 season.
What if I do not know my mlb.com account login information?
If you cannot recall the unique password you created (password is case sensitive), please click the "Forgot Password" button within the login section on "My Cubs Tickets." Please note this login information is the same you use to log in to the MLB Ballpark app. If you are still having login issues, please contact your dedicated Season Ticket Service Representative.
Can I pay for my tickets offline?
We recommend paying online via your “My Cubs Tickets” account, if you elect to submit your payment offline, please choose from one of the following two options:
Phone Contact your dedicated Season Ticket Service Representative to submit your payment over the phone. We accept Mastercard, Visa, American Express or Discover.
Mail a check made payable to the Chicago Cubs and a copy of your invoice to:
Chicago Cubs
24878 Network Place
Chicago, IL 60673-1248
What happens if I miss a payment deadline?
The deadline for your nonrefundable 20% deposit for your 2025 season tickets is 5 p.m. CT Wednesday, October 16, 2024. The remaining balance is due by 5 p.m. CT Wednesday, January 22, 2025. If applying the 20% nonrefundable first payment via “My Cubs Tickets” by 5 p.m. CT Wednesday, October 16, 2024, the credit card(s) used will be automatically debited for the remaining 80% balance due Wednesday, January 22, 2025.
If we do not receive your nonrefundable first payment or full payment by the October 16 deadline or remaining payments by the deadline agreed upon when submitting your nonrefundable first payment, you will forgo your first payment and the opportunity to purchase 2025 Chicago Cubs season tickets. Additionally, your season ticket inventory will be released from your account and may be made available for purchase by existing Season Ticket Holders participating in the Online Season Ticket Holder Seat Relocation Event and subsequently made available to fans at the top of the Season Ticket Holder Waiting List. The Cubs are not responsible for delayed payments caused by any delivery service. Please be advised payment deadlines will be enforced.
Will I be able to use more than one credit card when submitting payment via "My Cubs Tickets" online?
Yes, two credit cards can be used when paying online. If you need to use more than two cards, please contact your Season Ticket Service Representative.
If applying the 20% nonrefundable first payment via "My Cubs Tickets" by 5 p.m. CT Wednesday, October 16, 2024, the credit card(s) used will be automatically debited for the remaining 80% balance due Wednesday, January 22, 2025.
Please note the credit cards on file may be changed at any time during the renewal process. Changes must be made at least 48 hours in advance of a payment deadline in "My Cubs Tickets" or by contacting your dedicated Season Ticket Service Representative to take effect.
Can I make incremental payments toward my season ticket balance via "My Cubs Tickets" online?
Incremental payments will not be accepted via "My Cubs Tickets." If you would like to apply incremental payments toward your 2025 season ticket balance, please contact your dedicated Season Ticket Service Representative to apply those payments.
Will I be able to add seats to my season ticket account?
Each year, we evaluate our capacity and inventory to ensure we can continue to deliver best-in-class service and exclusive benefits to our existing Season Ticket Holders. We will assess open season ticket inventory and communicate any seat addition opportunities prior to the Online Season Ticket Holder Seat Relocation Event scheduled for late October 2024.
Will I be able to upgrade my partial season ticket plan to a full season ticket plan?
Each year, we evaluate our capacity and inventory to ensure we can continue to deliver best-in-class service and exclusive benefits to our existing Season Ticket Holders. We will assess open season ticket inventory and communicate any potential plan upgrade opportunities prior to the Online Season Ticket Holder Seat Relocation Event scheduled for late October 2024.
What if I am having trouble using the number of games in my current season ticket plan?
Many Season Ticket Holders allocate and share their games with family, friends, partners and others in their network. Here are some recommendations for maximizing usage of the number of games in your season ticket plan:
- Share tickets with family, friends, partners and others in your network. You can easily forward tickets via the MLB Ballpark app.
- Assemble a group of share partners utilizing your personal and professional networks.
- Post any games you aren't able to attend on SeatGeek via your "My Cubs Tickets" account.
Contact your dedicated Season Ticket Service Representative for information regarding the new 20-game season ticket plan. Please note a limited number of seats will be available in select sections. Some restrictions apply.
To discuss additional options, including the number of seats in your plan, please contact your dedicated Season Ticket Service Representative by the first payment deadline.
Will season ticket parking be available for purchase for the 2025 season?
If you purchased season ticket parking in 2024, you will have the opportunity to purchase a parking pass for the 2025 season. Lot locations are subject to change. Parking lot assignments for the 2025 season, if applicable, are indicated on your invoice.
Will I be able to relocate my season ticket location for 2025?
In late October 2024, we will provide Season Ticket Holders the opportunity to review season ticket inventory available for location changes. The Online Season Ticket Holder Seat Relocation Event is scheduled to take place in late October 2024. Assigned relocation appointment times are based on account plan and tenure. Following the October 16 deposit deadline, your appointment time will be communicated to you via email. During that time, you also will receive a comprehensive FAQ pertaining to the relocation event.
What happens if I am able to select a new location during the online season ticket holder seat relocation event that has a different price point than my current location?
If you paid for your season tickets and the new location you select has a higher price point than your current location, we will issue you a follow-up invoice to reflect your new balance.
If you paid for your season tickets and the new location you select has a lower price point than your current location, you can select to receive a credit on your account or receive a refund if your balance has been paid in full at the time of the change. Refunds will be processed using the same method as payment, with the exception of cash payments which will be refunded by check. If you paid your season ticket balance using multiple credit cards, we will issue the credit in the same ratio you used the multiple credit cards to pay for your season ticket balance. Only one selection can be made per season ticket account.
How and when will I receive my 2025 season tickets?
Season tickets will be available exclusively as mobile tickets via the free MLB Ballpark app. We anticipate your mobile tickets will be available beginning in February 2025.
As a reminder, do not share or post your ticket's unique barcode. To help prevent the unintended or fraudulent resale of your season ticket(s), refrain from sharing images that reveal your ticket's unique barcode letters and numbers. Please note, if you do share your barcodes, the Cubs will not be responsible for resulting use by third parties.
Will I be able to use mobile ordering for food and beverage offerings at Wrigley Field?
Wrigley Field will again utilize the mobile ordering option for concessions purchases which can be done through the MLB Ballpark app or online via a scanned QR code.
Is Wrigley Field cashless?
Yes, Wrigley Field is a cashless venue. From parking and retail to concessions and Cubs Charities 50/50 Raffle tickets, all purchases are cashless. Payment can include a credit card, debit card, Apple Pay or mobile wallet.
Reverse ATMs will be available for fans to convert cash to a credit card that can be used for purchases at Wrigley Field and elsewhere.