Lumineers VIP Packages

Thank you for purchasing a Lumineers VIP package - brought to you by On Location.

We are thrilled to have you on board and are ready to deliver an experience you will never forget! We hope your purchasing process was easy and convenient. You will receive an email at least one week prior to the event with instructions on how to redeem all elements of your VIP Experience Package. If you have purchased this package less than 2 weeks prior to the show, you will receive an informational email 24 – 72 hours prior to the show with the details about the VIP program. Additional communication regarding your order may be sent via SMS text message to the phone number you provided during the purchase process.

VIP Experience packages are non-transferable. To redeem all elements of your VIP order (other than tickets) you must present your receipt, picture ID, and credit card at the VIP check-in. All package elements will be rendered invalid if resold. ** Name changes will only be issued at the sole discretion of On Location. On Location reserves the right to cancel your package for any reason.

If you have questions regarding your purchase, please reach out to the friendly Guest Services team at On Location by phone or email: (888) 805-8930 / [email protected].