MLB All-Star Experience Pass FAQs

Okay, I've registered for the All-Star Experience Pass presented by Capital One. Now what?

Once registered, it's time to join the Fanscan fun! Open your device's camera and make your way around Capital One All-Star Village. You will find Fanscan QR codes at participating partners' spaces. Each time you spot a Fanscan QR code, use the camera to scan the Fanscan QR code you've found. Each time you successfully scan a code, you'll unlock a Badge from that partner. The more Badges you unlock, the bigger and better the prizes will be. Try to scan them all!

Where can I see the available Badges?

All Badges, locked and unlocked, can be found by tapping on the My All-Star Experience tile on the Texas Rangers page in Ballpark. From there, tap on the "Badges & Media" button. The Badges you haven't unlocked appear in gray. Once you successfully scan at a partner, the Badge will change colors.

A photo or video was taken at a partner's space. Where can I see it?

All photos and videos can be found in the "Badges & Media" section of the ASXP.

What do I need a Reservation for?

Reservations are available each day for fans to:

• Meet MLB Legends and get their autographs
• Participate in Youth Clinics taught by athletes and former players
• Check out the latest in MLB Gaming
• Take a tour of the Rangers Clubhouse at Choctaw Stadium

How do I make a Reservation?

Reservations open each day of Capital One All-Star Village at 9 a.m. CT. Note, that each reservation type has a limit to the number of sessions you can book per day as well as the number of guests you can bring with you.

Once Reservations have opened for the day:

1. Tap on the "Reservations" button from the My All-Star Experience page in the Ballpark App.
2. Each reservation must be made under the same email address you registered for the ASXP with. Tap the "Copy" button under the email address field. You'll need this on the next page.
3. Tap the "Make Reservations" button.
4. Paste the email address you copied from the previous screen then tap "Next."
5. Check your email for a confirmation code. Enter that code.
6. Select the session you would like to attend and the total number of guests in your party.
7. Be sure to tap "Finish Reservations".
8. You'll receive a confirmation email with your Reservation details.

What do I need a QR code for?

Your QR code serves as proof you've registered for the MLB All-Star Experience Pass. Show your code to an Experience Team member who will give you a hand stamp that allows you to effortlessly participate in activities throughout your time at Capital One All-Star Village.

You'll also show your QR code to an Experience Team member when it's time for your confirmed Reservation(s). They will scan this code before you enter into the queue.

Is the All-Star Experience Pass the same as the Ballpark App?

No. The MLB All-Star Experience Pass can be found in the MLB Ballpark app.

Do I need to download the Ballpark App?

Yes! You will need to download the MLB Ballpark App. Your tickets for Capital One All-Star Village and the MLB All-Star Experience Pass presented by Capital One are both found in Ballpark.

What if I do not have a smartphone?

While it is highly recommended you have the Ballpark app, if you do not have a smartphone, you won't be left out of the fun! Our team will be on-site for in-person registration. Head over to the Information Booths inside Choctaw Stadium and the Esports Stadium to complete your registration. Please note, that without a smartphone, you will not be able to enjoy all of the benefits and features the MLB All-Star Experience Pass has to offer.

Where can I find more information about All-Star Village?

Visit the Capital One All-Star Village website for more information regarding the event.

Have additional questions regarding the All-Star Experience Pass?

Please contact the All-Star Experience Pass team at: [email protected]