Meet the Season Ticket Staff

Senior Director, Ticket Sales, Service, Tourism and Business Strategies
Phone: (646) 977-8355 | Email: [email protected]

Kyle has worked with the New York Yankees since March of 2009. He is currently the Senior Director, Ticket Sales, Service, Tourism and Business Strategies and previously spent time as the Director of Ticket Sales & Service, Senior Manager of Season Ticket Retention & Group Sales and Service and a Premium Sales & Service Specialist. He was born in Princeton, New Jersey, graduated from Salisbury University in Maryland, and attended graduate school at Temple University in Philadelphia.

Director, Season Ticket Sales, Rentention & Service
Phone: (718) 579-4486 | Email: [email protected]

Originally from Trucksville, Pennsylvania, Mario attended Misericordia University, where he graduated with a bachelor's degree in sport management. He joined the Yankees in 2010 as an Inside Sales Representative. Shortly after, he was promoted to the role of Account Executive in the Season Ticket Sales & Service Department. In November of 2012, he transitioned to the Premium Department as a Senior Premium Sales & Service Specialist before managing the Inside Sales team. In 2019, he became Assistant Director, Season Ticket Sales & Service, but he recently was promoted to his current role as Director, Season Ticket Sales, Retention & Service.

Associate Director, Premium Experience & Ticket Services
Phone: (646) 977-8432 | Email: [email protected]

Melanie was born and raised in Puerto Rico. In 2016, she graduated with a bachelor’s degree in communications with a concentration in sports marketing from Saint Joseph’s University. Prior to overseeing service efforts with the Yankees, she worked at the Charlotte Hornets as the Senior Manager of Guest Experience. Her favorite Yankees memory was watching Mariano Rivera pitch the last two innings to win the World Series against the Phillies! In her spare time, she enjoys exploring all types of museums and going to Broadway.

Senior Manager, Season Ticket Sales, Retention & Service
Phone: (718) 579-4541 | Email: [email protected]

Ken was born in Franklin Lakes, New Jersey, and graduated from Clemson University in South Carolina prior to joining the New York Yankees Season Ticket Sales & Service department in 2008. He is currently the Senior Manager, Season Ticket Sales, Retention & Service. Prior to that, he was Manager of Season Ticket Sales, Service, and Retention, Assistant Manager of Season Ticket Retention and spent four seasons as a Retention Sales Specialist. He was previously also an Account Executive in the Season Ticket Sales & Service Department.

Associate Manager, Premium Experiences & Ticket Services
Phone: (646) 977-8408 | Email: [email protected]

Caeley grew up in Lynchburg, Virginia and graduated from The University of Tampa with a B.A. in communication. In Tampa, she worked as a Marketing Coordinator at Steinbrenner Field. She then attended the University of South Carolina and earned her master’s degree in sport and entertainment management. In 2022, Caeley started her role as Season Tickets Coordinator, Ticket Services. In 2023, she was promoted to Senior Coordinator, Premium Experiences & Ticket Services. In her free time, Caeley loves to travel and her favorite place she’s visited has been Capri, Italy.

Senior Retention Sales Specialist
Phone: (718) 579-4551 | Email: [email protected]

Fletcher grew up in Seneca Falls, New York and graduated from Seton Hall University in 2018 with a degree in sport management. Shortly after graduation, he started his career with the Yankees Inside Sales team in 2019. His favorite Yankees memory was watching Derek Jeter hit a walk-off single during his last game in 2014.

Retention Sales Specialist
Phone: (646) 977-8392 | Email: [email protected]

Matt was born in White Plains, New York and was raised in Tampa, Florida. He attended Florida State University, where he earned a degree in Sport Management. He started his career with the New York Yankees as a Ticket Operations Intern in 2017. He then joined the Tampa Sales & Service team in October 2019 and the Inside Sales team in May 2021 before being promoted to the Season Ticket Retention team in 2022. In his spare time, he enjoys playing golf, working out, and spending time with friends and family.

Retention Sales Specialist
Phone: (646) 977-8426 | Email: [email protected]

Jess was born and raised in Livingston, New Jersey. She attended the University of Indiana, where she graduated with a sport marketing and management degree. She started with the New York Yankees Groups team in January of 2022 and was promoted to the Inside Sales team in April of 2022 before joining the Season Ticket Sales & Service team in July of 2022. In her free time, she enjoys spending time with family and friends and traveling as much as possible.

Retention Sales Specialist
Phone: (646) 977-8869 | Email: [email protected]

Zach was born in Madison, Connecticut, and graduated from the University of Tampa in May of 2020. Prior to joining the Yankees in 2022, Zach worked as an Inside Sales Account Executive for the New York Islanders, who opened a new building at UBS Arena. Zach enjoys watching live sporting events, music events, and spending time with his 9-year-old brother who is a big Yankees fan. In his free time, you can find Zach out on the golf course.

Retention Sales Specialist
Phone: (646) 977-8063 | Email: [email protected]

Zach was born and raised in Westfield, NJ, where he wrestled for Westfield High School. He graduated from the University of South Carolina with a degree in Sport and Entertainment Management in 2021 while working for the Gamecocks basketball team. Zach joined the Yankees Junior Sales Team in January of 2023 and was promoted to a full-time role in the Inside Sales department in March of 2023. In his spare time, he enjoys cooking, listening to music and exploring new areas in NYC.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8050 | Email: [email protected]

Dan was born and raised in Monroe Township, NJ. He graduated from Rutgers University with a bachelor's degree in sport management. Prior to working with the Yankees, he had a recruiting internship with Rutgers football and a gameday role with the New York Giants. In his spare time, he enjoys fishing, hanging out with friends, and traveling.

Account Executive, Season Ticket Sales & Service
Phone: (718) 579-4537 | Email: [email protected]

Alex was born and raised in Monroe, New York. He attended St. John’s University, where he earned a degree in sport management. He started his career with the New York Yankees in the Junior Sales program in January of 2022 and shortly after was promoted into an Inside Sales role in April of 2022. In his spare time, he enjoys playing sports, coaching youth basketball, and traveling to different states and countries.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8303 | Email: [email protected]

Lexi is from Cedar Knolls, NJ. Currently, she is finishing up her bachelor's degree in Management with a Sports Communication and Media minor at Rowan University. During her first few years at Rowan, she was a member of the Women’s Softball team. During her junior year, she was a merchandise and hospitality intern for the Walt Disney Company in their theme parks and resorts. Lexi joined the Inside Sales Team in January of 2024 after spending the 2023 season as a Summer Sales Associate. During her free time, Lexi loves to workout, run and travel.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8316 | Email: [email protected]

Shafer was born and raised in New Canaan, Connecticut. He graduated from Penn State where he was a member of the a cappella group, Shades of Blue, and received a B.S. in Marketing. Shafer joined the Yankees' Junior Sales team in July of 2022 and was promoted to the Inside Sales team in January of 2023. His favorite Yankees memory is Hideki Matsui’s MVP performance in the 2009 World Series.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8375 │Email: [email protected]

Connor was born and raised in Aquebogue, NY on Long Island. He attended St. John’s University, where he earned a bachelor’s degree in sports management and a minor in business administration. Connor played on the men’s lacrosse team all four years at St. John’s and was named captain his senior year. Prior to working for the New York Yankees, Connor had an Institutional Sales internship with MBS Source. He started his career with the New York Yankees in the Junior Sales program in June of 2023 and shortly after was promoted into an Inside Sales role in July of 2023. Connor’s favorite teams are the New York Yankees, New York Giants and New York Rangers. In his spare time, Connor enjoys golfing, training kids in lacrosse, attending sporting events and going to the beach with friends.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8279 | Email: [email protected]

Austin was born and raised in Decatur, Indiana. He attended Indiana University- Bloomington, where he earned a degree in sport marketing and management with a business administration minor. He started his career with the New York Yankees in the Junior Sales program in February of 2022 and shortly after was promoted to the Inside Sales team in April of 2022. In January of 2023, he was promoted to the Season Ticket Sales & Service team. In his spare time, he enjoys running, playing tennis, listening to music, and hanging out with friends.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8015 | Email: [email protected]

Lani was born and raised in East Hanover, New Jersey. She graduated from Seton Hall University with a bachelor’s degree in Sport Management and IT Management. She started her career with the New York Yankees in January of 2023 as a Winter Sales Associate before moving on to the Junior Sales Associate team in March of 2023. She was promoted to the Inside Sales team in May of 2023. In her free time, Lani enjoys traveling, spending time with friends and family, and working out.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8018 | Email: [email protected]

Daylen is from New York, NY. He graduated from Pace University with a Bachelor’s degree in Marketing. He started his career with the New York Yankees in January of 2023 as a Winter Sales Associate before moving on to the Junior Sales team in March of 2023. He was promoted to the Inside Sales team in June of 2023. In his free time, Daylen enjoys boxing, playing basketball, going to sporting events, and spending time with family and friends.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8308 | Email: [email protected]

Warren comes from Morristown, NJ. In May of 2022, he graduated from Syracuse University with a bachelor’s degree in sport management and a minor in Spanish language and literature. Prior to working with the Yankees, Warren worked as Director of Partnerships at Out2Win Sports. His favorite Yankees memory was watching Alex Rodriguez hit a walk-off grand slam against the Baltimore Orioles in 2007.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8385 | Email: [email protected]

Henry is from San Francisco, CA. In May of 2022, he graduated from the University of Southern California with a Bachelor’s degree in communication. Henry started working with the Yankees as a Junior Sales Associate in July 2022 before being promoted to the Inside Sales Team. In Henry’s free time, he enjoys playing basketball, Catan, and practicing the Chinese language with peers.

Account Executive, Season Ticket Sales & Service
Phone: (646) 977-8594 | Email: [email protected]

Jordyn was born and raised in Hewlett, NY. She graduated from the University of Tampa with a Bachelor’s degree in Sport Management and a minor in Marketing and Business Administration. She started her career with the New York Yankees in 2021 at George M. Steinbrenner Field as a Junior Sales Associate, joined the Inside Sales Team in June of 2023 and was later promoted to the Season Ticket Sales & Service Team in August of 2024. In her spare time, Jordyn enjoys traveling, going to sporting events, and spending time with friends and family.

Sales Associate, Inside Sales
Phone: (646) 977-8414 | Email: [email protected]

Madison was born and raised in Scarsdale, NY. She attended Binghamton University, where she earned a Bachelor’s Degree in Business Administration with a concentration in Finance and Marketing, while also working for the Athletics Department as a Videoboard Operator and Marketing Intern. Madison chose to focus her athletic career on Irish Step Dancing and lacrosse. Madison joined the Yankees in 2023 as a Summer Sales Associate and returned as a Junior Sales Associate in June of 2024. She has since been promoted to the Inside Sales Team in August of 2024. Aside from the team, Madison enjoys spending time with family and friends, watching sports, baking, and listening to music.

Sales Associate, Inside Sales
Phone: (646) 977-8011 | Email: [email protected]

Grant was born and raised in River Vale, NJ. He recently graduated from Syracuse University as a sport management major. In his free time, Grant loves to go skiing and hiking. He has a goal to travel to all seven continents. When not in the outdoors, he also loves spending time with his friends. Grant started as a Summer Sales Associate in June of 2024 and has grown into his role as an Inside Sales Associate.

Sales Associate, Inside Sales
Phone: (646) 977-8087 | Email: [email protected]

A lifelong Yankees fan from Portland, CT, Jonathan was determined to make an impact on the Yankees organization from a young age. He graduated from Central Connecticut University in December of 2022, finishing his bachelor’s degree in Public Relations, Advertising, and Applied Communication with the intention of starting a career in sports. Jonathan is a super fan of all professional sports and passionately follows the Yankees, Indianapolis Colts and Manchester United. In his spare time, Jonathan prioritizes time with his friends and family. Jonathan joined the Yankees as a Junior Sales Associate in June of 2023 and was promoted to the Inside Sales team in March of 2024.

Sales Associate, Inside Sales
Phone: (646) 977-8062 | Email: [email protected]

Floyd grew up in North Plainfield, New Jersey. He went on to graduate from Rutgers University with a B.S. in Sport Management, where he also played for the club soccer team. His favorite team is Liverpool FC, and he still enjoys playing pickup with his friends. He also enjoys playing tennis. Floyd’s hobbies include working out, cooking, long-boarding, and spending time with friends and family. He also speaks Spanish and Italian. Floyd joined the New York Yankees Inside Sales Team in June of 2023.

Sales Associate, Inside Sales
Phone: (646) 977-8020 | Email: [email protected]

Osaro was born and raised in Hillside, NJ. He graduated from the University of New Haven with a Bachelor in Sport Management. While captain of the football team, Osaro earned Academic Honors and was named to the Northeast-10 All-Conference First Team on offense. Prior to working for the Yankees, Osaro played professional football in the CFL for the Ottawa RedBlacks. He started his career with the Yankees in January of 2024 as a Winter Sales Associate before moving on to the Junior Sales Associate team in March of 2024. He was promoted to the Inside Sales team in July of 2024. In his free time, Osaro loves traveling to new places, health and fitness, spending time with family and friends, and cooking.

Sales Associate, Inside Sales
Phone: (646) 977-8023 | Email: [email protected]

Nick is one of NYC’s locals, born and raised in Queens, NY. With a passion for sports, he was determined to further progress in the industry through his studies in college and ambitions after graduating. Nick is a proud first-generation college graduate from Syracuse University where he studied Sport Management and Sport Design. Soon after graduating, he found his way into the Yankees organization, working for the team that his younger self thought he would be playing for. Aside from the team, Nick loves working on his physical health by running in his free time.

Sales Associate, Inside Sales
Phone: (646) 977-8047 | Email: [email protected]

Jason was born and raised in Smithtown on Long Island. He attended the University of Massachusetts Amherst where he earned degrees in Sport Management and Marketing. Jason has had a passion for baseball since he was 2 years old, having the opportunity to play at Citi Field and Cooperstown. Jason previously interned for Perfect Game USA, as well as for UMass Athletics. Jason started with the Yankees in June of 2023 as a Junior Sales Associate and was then promoted to Inside Sales Representative in September of 2023.

Senior Coordinator, Premium Experiences & Ticket Services
Phone: (646) 977-8590 | Email: [email protected]

Josh was born and raised in Tampa, Florida. He graduated from Elon University in 2018 with a degree in sport and event management and a minor in business administration. He began his career in sports with the Oakland Raiders in Inside Sales, and most recently was a Premium Sales Representative with Legends on the Columbus Crew new stadium project before transitioning to Premium Coordinator, Ticket Services with the Yankees in 2022. In 2023, he was promoted to Senior Coordinator, Premium Experiences & Ticket Services. His favorite Yankees memory is his father taking him on a surprise trip to the final game played at the historic old Yankee Stadium in 2008.