Guide For Guests With Disabilities
Yankee Stadium management strives to provide an accessible and inclusive environment for all its Guests. Wheelchair accessible and designated aisle-transfer seats are available at various price points and locations. Yankee Stadium also offers enhanced accessibility for Guests with hearing loss or low vision and for Guests who are deaf or blind.
For additional information or if you have any questions or comments, please contact:
Disabled Services: (718) 579-4510 (voice) or (718) 579-4595 (TTY) or email us at the following address:
While at the Stadium during a game, match or public event, Guests may request to speak with a member of Disabled Services in person at any open Guest Relations Booth or in the Yankee Stadium Lobby, adjacent to Gate 2.
Additional Information
Access-A-Ride Bus Stop
The Access-A-Ride bus stop is located adjacent to Gate 4 on East 161st Street.
Accessible Dispatch
The Accessible Dispatch Program gives New York City residents and visitors with disabilities greater access to wheelchair taxis. Pick-ups and drop offs are available in all five boroughs. Guests can call 646-599-9999, 311, use the "Accessible Dispatch NYC app, or NY Relay: 711 or visit accessibledispatch.org for further information.
Alternative Format Materials
Home-game schedules and other print materials are available in Braille or large print upon request through Disabled Services.
Assistive Listening Devices
Assistive listening devices are available at no charge at the Guest Relations Booths. A valid credit card or acceptable form of picture identification (e.g., valid driver's license or nondriver government-issued photo ID card) is required as a deposit. Guests have a choice of an ear speaker, stereo headset or neckloop.
ATMs PRESENTED BY BANK OF AMERICA
All ATMs at Yankee Stadium are marked with Braille. For more information, please see ATMs presented by Bank of America.
Captioning
There are two dedicated open-caption video boards for Guests who are deaf or have hearing loss: one in left field, just below Section 233B, and one in right field, just below Section 206. Captioning is also provided on the right-center field video board, on the high-definition video board in the Great Hall, on high-definition televisions throughout Yankee Stadium and on the video board in the New York Yankees Museum presented by Bank of America.
Concessions Stands
Guests requiring assistance at any food service area should notify the nearest Yankee Stadium Team Member* (please see "Yankee Stadium Team Members"), including those working at that concessions stand. Concessions stands have pens and paper and some combination of menus in Braille and/or large print and a reader to provide assistance in communicating.
Directional/Wayfinding signage
Directional/wayfinding signage throughout Yankee Stadium assists Guests in getting around. Most of the directional signage is traditional mounted signage with large white lettering on a navy blue background. There is also large-scale electronic directional signage in the Great Hall.
Drop-off/pickup
For information on dropping off or picking up Guests with disabilities, please contact Disabled Services.
Electrical Outlets
Electrical outlets available for recharging wheelchairs, scooters and other medical equipment are located at the Guest Relations Booths and at the following wheelchair accessible seating areas: Sections 021B, 029, 104-106, 109, 111, 114A, 116, 118-121B, 124, 127A, 130, 132-134, 211, 225, 226, 305, 306, 309, 310, 313-315, 317-320A, 320C-323, 325-327, 330, 331, 333 and 334 and in the Bleachers at Sections 203 and 235-237.
Elevators
There are 16 public elevators to help Guests navigate Yankee Stadium: For locations, please see the following:
- Gate 2: Two elevators in the Yankee Stadium Lobby for Coupa Suite Level-ticketed Guests, Guests with disabilities wishing to access the Main and Terrace/Grandstand Levels, and those Guests who have access to the Audi Yankees Club or Budweiser Hall of Fame Lounge
- Suite Entrance, adjacent to Gate 4: Two elevators for Legends Suite-, Delta SKY360° Suite-, Coupa Suite Level- and Jim Beam Suite-ticketed Guests and Guests with disabilities wishing to access the Great Hall Landing Bar.
- Great Hall: Eight elevators for Guests wishing to access the Main and Terrace/Grandstand Levels
- Gate 6: Two elevators for Guests wishing to access Yankees Steakhouse, Guests with disabilities wishing to access the New York Yankees Museum presented by Bank of America, Party Suite-ticketed Guests, and those Guests who have access to the DigaCore Banquet & Conference Center
- Gate 8: Two elevators for Guests wishing to access the Field Level and Bleachers
Emergency Evacuation
Should there be an immediate need to evacuate Yankee Stadium, Guests will be given instructions via, to the extent available, the public-address/open-caption systems and high-definition televisions in the concourses. Guests are encouraged to:
- be aware of their location in the Stadium at all times;
- identify the two exits located nearest to their seats;
- listen, watch for and follow instructions from the public-address system, video boards and concourse high-definition televisions (if available);
- ask for assistance and information from Yankee Stadium Team Members* (please see "Yankee Stadium Team Members" ), police, and medical and security personnel; and
- designate a meeting location outside the Stadium for their group in the event that they become separated during an evacuation.
Entry and Carry-In Policy
All Guests are required to be screened via metal detectors before entering Yankee Stadium. Those Guests who choose not to or who are unable to go through a walk-through metal detector have the option of being manually checked with a hand-held metal detector or a physical pat-down. For more information, please click here.
Escalators
There are two escalator banks at Yankee Stadium: one adjacent to the Yankees Team Store behind home plate in the Great Hall and one adjacent to the Guest Relations Booth, located near Gate 6 in the Great Hall. Please be advised that escalators may be turned off and/or reversed during the course of the game, match or event. Please note that elevators are available as an alternate means of getting around.
First Aid/Medical
Emergency medical personnel and ambulances are at Yankee Stadium during all games, matches and public events. There are three first-aid locations, sponsored by Dynarex: Field Level at Section 128, Main Level at Section 221 and Terrace/Grandstand Level at Section 320C. Automated external defibrillators are located at various points throughout the Stadium, and designated medical personnel have been trained and certified to use them. Guests in need of medical assistance should notify security personnel or the nearest Yankee Stadium Team Member* (please see "Yankee Stadium Team Members ) or go to the nearest first-aid station. Roving medical personnel are also available throughout the Stadium.
Handheld Radios
A limited number of handheld radios are available at no charge at the Guest Relations Booths. A valid credit card or acceptable form of picture identification (e.g., valid driver's license or nondriver government-issued photo ID card) is required as a deposit. Guests will be provided with a stereo headset.
Guest Relations
Guest Relations Ambassadors (please see "Yankee Stadium Team Members ) are at Yankee Stadium to assist Guests in having a safe, enjoyable experience. The Stadium's three Guest Relations Booths are open during games, matches and public events to assist Guests with questions and address any needs they may have. The booths are located in the Great Hall adjacent to Gate 6 on the Field Level at Section 128 and on the Terrace/Grandstand Level at Section 320C. Guest Relations Ambassadors are also available in and around the Stadium.
Induction Loops
Induction loops are located at various locations throughout Yankee Stadium, including some concessions stands, first-aid stations, merchandise stores, Guest Relations Booths and ticket windows. For a list of locations, please contact Disabled Services or visit a Guest Relations Booth.
Monument Park
Monument Park is accessible via elevators adjacent to Gate 8. Please ask a Yankee Stadium Team Member* (please see "Yankee Stadium Team Members ) for assistance.
Ramps
There are two ramps located inside Yankee Stadium: one adjacent to Gate 2 on the left-field side of the Stadium and one adjacent to Gate 6 on the right-field side of the Stadium. Both ramps are accessible for Guests who use wheelchairs or scooters.
Restrooms/Family Restrooms
Restrooms and accessible restrooms are located on all levels of Yankee Stadium and are equipped with baby-changing tables. Family restrooms are in the following locations:
- Field Level: Sections 106, 124 and 130
- Delta SKY360° Suite: Section 221B
- Main Level: Sections 219, 227A and 234
- Terrace/Grandstand Level: Sections 311, 317, 327 and 333
- Bleachers: Adjacent to the Mastercard Batters’ Eye Deck
Safety Warning
For the safety of everyone in Yankee Stadium, all Guests must stay alert and be aware of their surroundings at all times, as during all batting practices, fielding practices and warm-ups and throughout the course of all baseball games and the baseball game experiences, baseballs and bats and fragments thereof may be thrown or hit into the stands, concourses, walkways, concessions areas, Monument Park and all other publicly accessible areas within the Stadium. Further, Guests concerned with their original ticketed location by reason of the foregoing should, at any time before or during the baseball game or the baseball game experiences, proceed to a Yankee Stadium Ticket Window, adjacent to the Yankees Team Store behind home plate in the Great Hall; however, please remember that: (a) any requested relocation is subject to availability; (b) any alternate seat or standing location may be in a section and/or level of the Stadium and/or within a price category that is not in the same section and/or level and/or price category of the Guests' original ticketed location, regardless of their original ticketed location; and (c) any Guest requesting relocation is responsible for paying the incremental price increase, if any, of the ticket price for the available alternate location. Relocation to a seat or standing location at a lower price than the price of the original ticketed location will not result in a refund or credit.
Seating and Ticket Pricing
For wheelchair accessible seat locations and prices, please contact Disabled Services.
Sensory Kits
Sensory kits are available at no charge at the Guest Relations Booths. Sensory kits include fidget toys, noise canceling headsets and sunglasses. A valid credit card or acceptable form of picture identification (e.g., valid driver's license or nondriver government-issued photo ID card) is required as a deposit. Guests have a choice of a sensory kit for an adult or child.
Sensory Room
A Sensory Room is located on the Terrace Level at Section 320C and is available to Guests of all ages who have sensory processing needs. The room is designed to accommodate Guests who may be experiencing sensory overload and includes activity panels, bean bag chairs, bubble walls, and fidget toys among other items to assist Guests. Guests interested in utilizing the Sensory Room may visit the Guest Relations Booth located at Section 320C.
Service Animals
Service animals accompanying Guests with disabilities are permitted in Yankee Stadium. If special accommodation is required, please contact Disabled Services. Guests who need to "park" or "air" their service animal must proceed to the Yankee Stadium Lobby, adjacent to Gate 2, and see security personnel prior to exiting the Lobby. After speaking with security personnel, Guests may exit and re-enter the Stadium only through the lobby.
Text Messaging
Please see “TITAN HST.”
TTY Telephone
In the case of an emergency, a TTY telephone is available at the Guest Relations Booth, adjacent to Gate 6 in the Great Hall.
Tours
All Yankee Stadium tours are accessible for Guests who use wheelchairs/scooters. For those requiring interpreting services, please call (646) 977-TOUR at least three weeks prior to the anticipated tour date. For more information, please visit yankees.com/tours.
Wheelchair Storage
Guests may have security personnel assist with storing the wheelchair/scooter as close as possible to their seat location or store their wheelchairs/scooters at Guest Relations Booths. Yankee Stadium management is not responsible for the damage or theft of any stored item.
Wheelchair Transfer
Yankee Stadium management strongly recommends that Guests who use a wheelchair/scooter bring a wheelchair/scooter to move around at their convenience and to access restrooms, concessions stands and other areas, as Yankee Stadium does not have wheelchairs to rent or loan for any portion of the game, match or event. Courtesy wheelchair transfers (when available) may only be provided from the gate Guests enter through to their seat location and from their seat location to an exit gate when they are ready to leave. If the need arises, the courtesy wheelchair transfer service may be halted because of medical situations. Guests may request this courtesy service from security personnel. Please be aware that there will be a period of time that Guests will have to wait for a wheelchair transfer. Wheelchair transfers are available on a first-come, first-served basis. Wheelchair transporters are not permitted to leave the Stadium to pick up or deliver Guests outside the gates.