10 Ticket Flex Pack FAQ

When can I exchange my vouchers for Game Tickets?

Flex vouchers will be added to your White Sox Account Manager in early 2025. You will be able to exchange your vouchers for game tickets beginning one week before individual tickets go on sale. Once vouchers are exchanged for game tickets, these tickets can be forwarded.

How do I exchange my vouchers for Game Tickets?

Step 1: Log into your Account Manager, select "My Events" at the top of the page, locate the Flex Voucher event, and click “Select Event”.
Step 2: Click the “Exchange” icon in the top right corner.
Step 3: Check the number of vouchers you would like to exchange and click “Continue”.
Step 4: Find the game you'd like to redeem the voucher(s) for and click "Select Event".
Step 5: Choose your desired seats from the available locations and click "Continue" within your shopping cart.
Step 6: Review to confirm all the information is correct and click "Submit".
Step 7: Add a parking pass for your game or click “Skip & Continue”.
Step 8: Click the green “Place Order” button to complete your exchange.

Can I forward my tickets?

Yes, after your vouchers are redeemed, you can forward your tickets.

Step 1: Locate the ticket(s) you want to transfer to a friend and select "Transfer."
Step 2: Select the ticket(s) you want to transfer and select "Next."
Step 3: Fill out recipient information, select "Transfer" after reviewing all the information is correct.

If I use all my vouchers, can I buy more?

Yes, you can purchase additional vouchers (minimum of 10 vouchers) by calling your season ticket service representative or our ticketing line at 312-674-1000.

Is there a limit to the number of vouchers I am allowed to redeem per game?

Yes, the number of vouchers that can be redeemed at one time is based on availability. You must purchase the All-Access pack for tickets to Opening Day or Cubs

Which phones are supported?

The 10 Ticket Flex Pack is supported by iPhones and Android phones. The MLB Ballpark app must also be downloaded for Voucher Redemption through the White Sox Account Manager.

Why do I need to use an iPhone or Android phone?

The flex pack is a mobile-only program. There are no printed tickets. Admission to Guaranteed Rate Field and seat assignments will be managed through the app.

Can I purchase the flex pack if I don't have an iPhone or Android phone?

Not at this time. You will be unable to enter Guaranteed Rate Field. Call 312-674-1000 for more information on other flexible ticket packages or visit whitesox.com/tickets.

Are my vouchers refundable?

We're sorry, all 10 Ticket Flex Pack purchases are non-refundable.

Entering Guaranteed Rate Field

How do I get into Guaranteed Rate Field with my vouchers?

First, you need to redeem your vouchers for game tickets. You can redeem your vouchers for all games in your White Sox Account Manager. Login with the email address used for purchase and your password associated with the account. Once you select a game and redeem your vouchers for tickets, you will be provided with a digital barcode that you can use to scan for admission into Guaranteed Rate Field.

How does my guest scan in?

You can forward your ticket to your guest using the transfer function of your White Sox Account Manager.

What do I do if I need ADA seating?

When selecting your game, you will have an option to choose ADA seating under the seating location tab. For additional assistance email [email protected] or call 312-674-5244.

Will you have a pick 10-game plan package like in years past?

No, the 10 Ticket Voucher Package has been created to help accommodate busy schedules, allow you to pick and choose promotional games, and determine how many people you would like to bring along with you. However, we do still have multiple preset 10 game plans you can choose from. Contact 312-674-1000 or visit whitesox.com/tickets for more information.