Goodyear Ballpark Tickets

On Your Smartphone:

1. Download or Update the MLB Ballpark app via the iOS App Store or Google Play Store
2. Use your MLB.com email and password to log in to the app
   (The same email and password that was used to purchase the tickets)
3. Select Favorite Team – Cleveland Guardians or Cincinnati Reds
4. After you Goodyear account is linked with your MLB.com account, your tickets will appear in the ‘Ticket’ tab of your MLB Ballpark app.

Note: If you cannot remember your password associated with your account please click forgot password or call MLB customer service

1. Open the MLB Ballpark app on your phone
2. You may need to login to an existing account or create a new account with the same email address used to buy your tickets
3. If this is the first time accessing tickets in the MLB Ballpark app, you will need to verify your email. To do this:
   - Click the profile icon from the top left of the Home tab
   - Tap ‘My MLB Account Emails’
   - Select either ‘send verification email’ or ‘add another email’
   - Multiple email accounts can be verified
4. Click the link in the verification email to allow access to the tickets

Note: If you do not verify your email, you will not be able to access your tickets

1. Open or login to the Ballpark app
2. Select Tickets tab on the bottom menu
3. Choose the game that contains the tickets you want to forward
4. Tap the Forward Tickets button
5. Select which specific tickets you want to forward
6. Click Forward tickets and choose delivery method (Email or share link)

Note: The ticket icon will indicate that it was forwarded and will show if the ticket was accepted or not by the recipient.

1. Open the Ballpark app
2. Select 'Ticket Tab' in the middle of the bottom menu
3. Click the ticket with right facing arrow in top right corner of the page
4. Select the game with the ticket you want to recall
5. Tap ‘Cancel’ on all the tickets you wish to recall

Note: When you cancel a forward, the recipient will receive an email notification.

Note: if a ticket was forwarded through MyTickets, you are not able to recall through the Ballpark app.

1. Open text message or email. Tap on the link and click ‘open’.
   - Tip: Make sure you are logged in to the Ballpark app prior to clicking on the link and accepting a forwarded ticket

2. Tap ‘Access the tickets’ and open in the Ballpark app

3. You will receive confirmation that you have accepted the ticket(s)

4. Tap the Ticket icon and drag down page to refresh app