There are a limited number of designated accessible street parking spaces located near Fenway Park. Prior to Red Sox baseball games, the parking spaces are metered, but they become priority spaces for Red Sox games. The closest accessible street parking space locations are near 73 Brookline Avenue, 55 Jersey Street, 189 Ipswich Street and 203 Ipswich Street. There are several independently operated parking lots located in the neighborhood surrounding Fenway Park offering paid accessible spaces.
Welcome to Fenway Park, home of the Boston Red Sox. This Fenway Park Access Guide was developed to provide our guests with disabilities with information about Fenway Park. A variety of accommodations are available to make your experience an enjoyable one.
Accessible Parking
Accessible Seating/Companion Seating
Wheelchair spaces are located in the Grandstands, Bleachers, Green Monster, Right Field Roof Deck, Loge Box, Field Box, Right Field Roof Box, Aura Club, Aura Pavilion, and Dell Technologies Club.
Seating for fans with hearing impairments is located in the Loge Box and Right Field Boxes, areas with a clear view of the main and auxiliary videoboards. Seating for fans with visual impairments is located in the Field Box, Loge Box, and Grandstand areas. Seating for fans with ambulatory impairments is located in the Grandstand, Right Field Box and Bleacher areas.
Please visit any Fan Service Booth location (Gate D, E or B) for a seat relocation if your existing accessible seating/companion seating is not conducive to your current situation.
Accessible Services
For any questions regarding accessibility at Fenway Park, please contact our Accessible Services team. They can provide more information about the services we offer, including the Exceptional Fan Program, as well as assist with purchasing accessible seating.
- Business Hours: Monday-Friday, 10 a.m. to 4 p.m.
- Phone: 617-226-6197
- Email: accessibleservices@redsox.com
- In-Game Availability:
- Live Chat
- In Person at any Fan Information Booth
Accessibility Assistants
Fans can request assistance in person by seeking out the nearest Fenway Park staff member. Mobility Assistance Team members are available to provide wheelchair escort services to and from any seating area. Wheelchairs are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair.
Alternate Format Materials
Braille and large print schedules are available in the Red Sox Ticket Office and at the Fan Information Booths at Gates B, D, and E. They can also be mailed out upon request by calling (877) RED-SOX9. Braille signage is located outside all elevators on each level.
Assisted Listening Devices
Assisted Listening Devices (ALDs) are available to fans who may have hearing or visual impairments. The ALDs can be picked up prior to and during the game at all Fan Information booths located at Gates B, D, and E. Should fans encounter any issues with the devices, they are encouraged to utilize the Live Chat function of the MLB Ballpark app to report any problems or receive assistance.
Fans can also listen on their own devices by connecting to the Fenway Park Wi-Fi and downloading the Listen EVERYWHERE app. The IP address is 172.22.150.150. Once the IP is set, the app will default to the Listen EVERYWHERE screen and two services should be listed (Public Address and WEEI). Select which service you would like to listen to.
Automated Teller Machines (ATMs)
There are 4 Bank of America ATMs inside Fenway Park. ATMs are located at:
- Gate E/3rd Base Concourse
- Gate A/Jersey Street
- The Big Concourse
- Gate C
Bank of America ATMs are equipped with headphone jacks for enhanced audio capacity and signage in braille.
Cashless Environment/Cash to Card Machines
Fenway Park has transitioned to a fully cashless environment. For convenience and to improve speed of service, concessions stands throughout the ballpark will only accept credit cards or touchless payment with smartphones. Hawkers will have cashless point-of-sale devices so fans can easily tap their mobile devices or swipe their credit cards to purchase concession items from their seats.
Fans with cash can stop by the Gate E Concourse, Home Plate Concourse, and the Kids Concourse to load their cash onto a Mastercard debit card using a Cash-2-Card exchange kiosk. In addition to Fenway Park, debit cards will be accepted at any business that takes Mastercard. Mastercard is the preferred payment of the Boston Red Sox.
Closed Captioning
Closed captioning is available for the duration of Red Sox Home Games in the MLB Ballpark app under the Red Sox icon.
Closed captioning is also displayed on the Fenway Park outfield ribbon displays during pregame ceremonies. For assistance accessing closed captioning in the MLB Ballpark app, please visit any Fan Information Booth.
Concessions
All concession locations are accessible. Guests are welcome to speak to any uniformed staff member for additional assistance.
Limited Contact Concession Options:
Fenway Favorites Express stands
- Fans collect what items they want to purchase before arriving at AI-technology checkout (no staff interaction required unless purchasing alcohol)
- Located at RF Concourse and Big Concourse
Drink Market
- Once ID'd, fans collect what items they want to purchase before arriving at AI-technology checkout (only staff interaction is ID check)
- Located at Big Concourse, RF Pavilion, LF Pavilion, Truly Terrace
Kiosk Ordering/Mobile Order Pick Up
- Fans place their order on the kiosk and pick up from window. Order number will be called and shown on screen (only staff interaction required is order verification)
- Fans place their order via the MLB Ballpark app and pick up from window. Fans will be sent a notification once ready to pick up, order number will also be called and shown on screen (only staff interaction required is order verification)
- Located at Truly Terrace and Homeplate Concourse
Vending Options (no staff interaction required)
- Hot Nosh (Kosher)
- Sox Pop (self-serve popcorn)
- Farmer's Fridge (healthy vending machine)
Mobile Order Delivery
- Fans place their order via the MLB Ballpark app or server (Dugout/Dell) and order is delivered to their seats (only staff interaction is order verification)
- Located in Dugout seats, Aura Pavilion Club seats, Dell Technologies seats, and Sam Deck tables)
Dietary Restrictions & Food Allergies
Guests are allowed to bring in special dietary food/beverage to the ballpark. Alcohol in any form is not allowed. Guests are encouraged to ask for the security supervisor at any gate before entering.
For questions regarding food allergies and dietary restrictions please call our Accessible Services team at 617-226-6197.
Drop-Off/Pick Up Areas
The best gates for pick up and drop off are:
- Gate B: On the corner of Van Ness and Ipswich Street
- Gate D: On the corner of Van Ness and Jersey Street
Electrical Outlets
Guests should visit one of the Fan Information Booths located at Gates B, D or E for assistance with electrical outlets.
Elevators/Escalators
Elevators are located at Gates B, D, and E so fans are encouraged to check their ticket for the best entry gate.
Gate D has three elevators available providing access to wheelchair spaces and seats located in the infield grandstand, Green Monster, Dell Technologies Suite Level, Aura Pavilion Level, and infield roof suite areas.
Gate B has one elevator providing access to wheelchair spaces in the Right Field Grandstand, Right Field Roof Deck, Right Field Roof Box areas, Truly Terrace, The 521 Overlook, and Sam Adams Deck.
Gate E has one elevator providing access to wheelchair spaces in the left field grandstand, Green Monster, Dell Technologies Suite Level, and Aura Pavilion Level.
There is an escalator located at the 20 Jersey Street entrance servicing the Dell Technologies Level, and an additional escalator from the Dell Technologies Level to the Aura Pavilion Level.
Emergency Evacuation
In the unlikely event of a ballpark evacuation, dedicated event staff are assigned to each accessible seating location and trained to assist in a safe and orderly evacuation. Fans are encouraged to call 617-226-6411 to speak to security at any time. Fans can also text 23215 with keyword "security" followed by a message. Message and data rates may apply. Text STOP to cancel.
Entry and Carry In Policy
All five entry/exit gates are accessible, and fans are free to enter any gate with any ticket.
Fans requesting special accommodations should reach out to Accessibility Services at 617-226- 6197 or Fan Services at 617-226-6381 in advance or speak to the Security Supervisor at their gate of entry.
Bags must be single-compartment and no larger than 12"x12"x6". Backpacks, backpack-style purses, duffel bags, and other multi-compartment bags are NOT permitted. Exceptions will be made for diaper bags and bags containing essential medical equipment. To speed up the entry process, the Red Sox will continue to encourage the use of single-compartment clear bags for the 2025 season. Clear bags must also be no larger than 12"x12"x6". Clear backpacks are not allowed.
All bags will be subject to search as referenced above. Please pay close attention to the following prohibited items:
Hard sided coolers, glass containers, cans, bottles (except sealed water bottles of 16 oz or less), alcoholic beverages, noise-making devices, illegal substances, firearms, flag poles, sign poles, brooms (or other similar props that may be dangerous or cause injury, knives, box cutters, pepper spray, mace, any commercial audio/visual equipment, signs, costumes, clothing or item that may be deemed offensive.
Umbrellas are allowed inside Fenway Park but may only be used during an official rain delay Cameras and video cameras are permitted but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game Fans will not be able to store any prohibited items at Fenway Park.
Fans who arrive at an entry gate for a game with a non-permitted bag will have the option of storing their bag for a fee with a third-party locker company. This locker truck is located on top of the Lansdowne Garage across from Gate E on Lansdowne St.
Exceptional Fan Program
The Exceptional Fan Program was designed to enhance the fan experience for individuals with disabilities and accessibility needs. This optional program is free of charge and available to pre-book through the Accessible Services Team or in-game at the Gate D Fan Services Booth.
Fan Information
The Boston Red Sox make every effort to preserve the family atmosphere and ensure all fans can enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Fan Information booths, where trained staff are ready to help. Fan Information booths are located at:
- Gate B: The Big Concourse
- Gate D: Gate D Entrance
- Gate E: 3rd Base Concourse
Stop by one of our Fan Information booths where a Fenway Ambassador would be happy to help with any questions you may have. Mobility Assistance is also available for guests' needing assistance to and from their seats.
Fan Texting
Fans are encouraged to send a text message to 23215 with the keyword "security" followed by a message. Message and data rates may apply. Text STOP to cancel. Text HELP for help.
First Aid
The First Aid Station is staffed by Red Sox EMTs as well as doctors and nurses from Beth Israel Lahey Health Deaconess Medical Center, the official medical provider to the Red Sox.
Fans with injuries can receive emergency treatment at the First Aid Station located on the main concourse level under Grandstand 12/Loge 101-102/Field Box 9-17.
Additional EMT teams are stationed in the back of Grandstand Section 17 and at the entrance to the Green Monster seating area.
Interpreting Services
ASL interpreters are brought in on occasion for special pre-game ceremonies.
Nursing Mothers
Fenway Park has three designated mothers' rooms where women who need to nurse their baby or pump breast milk can do so in a private, clean location. The three locations are Level 5 behind the Aura Pavilion Box, behind Grandstand 18 on the second level, and on the big concourse in the Family Restroom by the elevator at Gate B. This restroom has a private stall that requires a key. The key can be obtained by visiting the Gate B Fan Information booth, across from the Family Restroom. In addition to these designated rooms, the first stall in the Family Restroom at Gate E is equipped with an outlet and chair.
Public Transportation
The Lansdowne Station is an accessible MBTA commuter rail train station located across from Fenway Park. There are two accessible MBTA green line stations (Kenmore and Fenway) located near Fenway Park. Several MBTA bus lines stop in various nearby locations.
For additional information, visit the MBTA Trip Planner for Accessible Routes.
Quieter Room
Fenway Park does not have a designated quiet room for each game. However, the Royal Rooters Club, located in right field, is available after the first pitch for fans who need an area quieter than the general seating bowl. Fans needing access to the Royal Rooters Club should visit the Gate B Fan Services Booth to receive a credential for the space.
Restrooms/Family Restrooms
There are accessible restrooms servicing all accessible seating areas. There are also designated family restrooms available at the Fan Information Booth at Gate E, behind grandstand section 18, next to the elevator in the Kids Concourse, as well as on the Aura Pavilion Level (section 14 on level 4 and section 2 on level 5) and Truly Terrace.
To accommodate fans with medical mobility needs and caregivers, Fenway Park offers a hydraulic-powered universal changing table in the Family Restroom located in the Big Concourse. This universal changing table provides a private and comfortable space for individuals with medical needs within the ballpark. The Family Restroom also includes a Mothers' Room equipped with a nursing chair and an additional changing table.
To access the Mothers' Room or use the universal changing table during a Red Sox game, fans can visit a Fenway Ambassador at the Gate B Fan Services booth, located directly across from the Family Restroom in the Big Concourse. For non-game day events or tours, please ask your event manager or tour guide for assistance.
Sensory Kits
KultureCity sensory kits and overhead earphones are available for all fans for the duration of the game at any Fan Information booth (Gates B, D and E). Additionally, there are KultureCity sensory kits at the Dell Tech service desk if you are seated in the premium spaces.
Service Animals
Fans with service animals should enter Gate D. If a service animal needs relief, they can enter and exit from any gate.
Suites
All private suites on the Dell Technologies Level are accessible and have a private restroom. The day of game suites on level 5 are wheelchair accessible with public accessible restrooms nearby.
Telephone/TTY
There are no public pay phones at Fenway Park. Fans may contact our ticket office by calling our TTY phone at 617-226-6644.
For any questions regarding accessibility at Fenway Park, please contact our Accessible Services team. They can provide more information about the services we offer, including the Exceptional Fan Program, as well as assist with purchasing accessible seating.
- Business Hours: Monday-Friday, 10 a.m. to 4 p.m.
- Phone: 617-226-6197
- Email: accessibleservices@redsox.com
Ticket Information
Fans with disabilities may purchase tickets for ADA accessible seating by calling (877) RED-SOX9. Fans with hearing impairments may call our TTY phone at (617) 226-6644. Fans may also purchase tickets online at redsox.com or in person at the Red Sox Ticket Office located at 4 Jersey Street Boston, MA 02215. The Ticket Office is open Monday through Friday from 10 a.m. to 5 p.m. Whenever possible, fans should purchase tickets at least 72 hours in advance of each game. The price levels for ADA accessible seating are equivalent to the prices for corresponding general ticket prices. Ticket and pricing information may be found in the Seating and Pricing section of redsox.com.
Water Fountains
Accessible water fountains are located throughout Fenway Park. The following water fountains are located on the main concourse:
- Gate E (left field): Fountains between the Ford Clubhouse and the women's room
- Gate D (home plate area): Fountains next to women's bathrooms and Fenway Park Preservation Partners wall
- Gate B (right field): Fountains between the men's and women's bathrooms behind right field box 92-93
- Gate B/C (right field/bleachers): Fountains next to the women's bathrooms behind bleacher 42/43 as well as next to women's bathrooms behind bleachers 37/38
- On the Aura Pavilion level: Fountains are located on first base side behind Aura Pavilion 9 & 11 and third base side next to men's rooms Aura Pavilion 10
Wheelchair Services
Fans can request wheelchair assistance in person by seeking out the nearest Fenway Park staff member. Mobility Assistance Team members are available to provide wheelchair escort services to and from any seating area. The wheelchairs at Fenway Park are only available for the purpose of transportation of fans to and from their seating location. Fans who require the use of a wheelchair for the duration of a game are welcome and encouraged to bring their own wheelchair. All other requests for assistance should be directed to our Fan Services Team. They can be reached at (617) 226-6831 and in person during events at the Fan Information Booths located at Gates B, D, and E.
Comments/Suggestions/Questions
The Boston Red Sox constantly strive to improve the accessibility of Fenway Park for all fans. Our mission is to provide the highest levels of service, warmth, and hospitality and create lasting memories for all who visit. We value your feedback. Please contact Fan Services at fanfeedback@redsox.com or 617-226-6831 with any comments or suggestions on how we can improve your experience. For ticket inquiries please contact the ticket office at 877-REDSOX9 or TTY 617-226-6644. For accessibility inquiries, please contact our Accessible Services team at 617-226-6197 or accessibleservices@redsox.com.