Know Before You Go

Citizens Bank Park Game Day Experience

The Philadelphia Phillies are excited to welcome you to Citizens Bank Park. Below is some IMPORTANT information to enhance your game day.

Seating & Ticketing

Mobile Ticketing

  • ALL tickets and parking passes will be via mobile delivery through the free MLB Ballpark app.
    • Please note all parking for Phillies games at Citizens Bank Park will be CASHLESS. Methods of payment include credit/debit cards and mobile payment (Apple Pay and Google Pay).
  • Be sure to download the MLB Ballpark app - App Store | Google Play - in advance to access your mobile ticket.
  • Use the email address from your ticket purchase to log in and view your tickets.
  • ACCESS YOUR TICKETS BEFORE COMING TO THE GAME. For those with an Apple device, we advise you to proactively add your tickets to the Apple wallet before arriving.
  • Please forward tickets to others in your group to help expedite entry. Please note, screenshots of your digital tickets will NOT be accepted for entry into Citizens Bank Park.
  • For more information on mobile ticketing, please visit our Mobile Ticketing page.
  • Please have the barcodes ready on your phone BEFORE going through security screening.

Procedures & Protocols

Bag Policy

In an effort to expedite entry, guests are prohibited from bringing non-clear bags, including backpacks and draw-string bags, into the ballpark.

Only clutch purses and/or fanny packs (no larger than 5" x 7"), clear bags (no larger than 12" x 6" x 12"), medical bags, and diaper bags will be permitted into Citizens Bank Park.

Guests may discard or return the prohibited items to their vehicle, as well as store them in a locker on Citizens Bank Way ($10 fee).

All bags will be subject to inspection upon entry in accordance with Major League Baseball security regulations.

No Smoking

As a reminder smoking is prohibited within Citizens Bank Park.

Inside Citizens Bank Park

Ballpark Access

  • All gates will open two and half hours before scheduled first pitch.
  • All tickets will have a specific gate listed, which will direct guests to the entrance closest to their seats.
  • All parking for Phillies games at Citizens Bank Park will be cashless. Methods of payment include credit/debit cards and mobile payment (Apple Pay and Google Pay).
  • Tailgating will be permitted in the following parking lots: A-H, M, & N. Tailgating is not permitted in parking lots West of Darien Street and North of Pattison Avenue. Tailgating lots will open five hours prior to the scheduled start time. Non-tailgating lots will open three hours prior to the scheduled start time.
  • Please have your mobile parking pass loaded PRIOR to getting to the lot entrance. Show the pass to the parking attendant when asked.
  • Please leave all bags in your vehicle. (Refer to bag policy above)
  • First Base, Third Base, and Left Field gates, fans can walk right through security screening without having to stop to open bags or be checked individually as they enter the ballpark. This feature is thanks to Evolv Technology, which will be partnering with the Phillies to use a powerful technology with AI. To help expedite ballpark entry, it is NO LONGER necessary to remove cell phones, cameras, coins, and keys and place them in a screening bowl.
  • The Phillies and MLB encourage fans to keep their eyes on the ball with a fast, easy, hands-free way to enter the ballpark using the MLB Go-Ahead Entry lanes at Citizens Bank Park (at the First Base, Third Base, and Left Field Gates). Fans 18+ simply register using the MLB Ballpark app, and all tickets tied to their account will be enrolled for Go-Ahead Entry BEFORE approaching the gates.
    • Please note, screenshots of your digital tickets WILL NOT be accepted for entry into Citizens Bank Park.
  • Please forward tickets to others in your group to help expedite entry. Please note, screenshots of your digital tickets will NOT be accepted for entry into Citizens Bank Park.

Concessions & Merchandise

  • All concession and merchandise purchases are cashless. Methods of payment include credit/debit cards and mobile payment (Apple Pay and Google Pay). Reverse ATMs, where fans can convert cash to a prepaid debit card that can be used throughout the ballpark and anywhere major credit/debit cards are accepted, are located in three places: inside the Phillies New Era Team Store, on the main concourse behind section 123, and inside the elevator lobby behind section 317.
Inside Citizens Bank Park