GUEST SERVICE CENTERS
Guests needing assistance should approach an event staff member or a Guest Service Center located near Sections 108, 131, or 303.
Get your questions answered about Petco Park.
AED - (AUTOMATED EXTERNAL DEFIBRILLATOR)
In case of an emergency, AED units are available around the ballpark for anyone to use. Below are where you can locate our AED units.
Field Level:
Gallagher Square:
Garden Level:
Street Level / Service Corridor:
Terrace Level:
Upper Deck:
ADVANCE TICKET PURCHASES
Guests can purchase tickets to upcoming San Diego Padres home games in a number of ways:
Current Season Ticket Members can buy single-game tickets the following ways:
AISLE POLICY
As a courtesy to everyone, from the first inning until end of game, guests are asked to refrain from walking in select aisles on field level in sections 124 – 125 (foul pole to foul pole). Select Guest Service Representatives will be provided with handheld signs to remind guests to refrain from walking while ball is in play.
ALCOHOL
Guests who consume alcohol are expected to do so in a responsible manner and abide by these guidelines.
California liquor regulations prohibit guests from bringing alcoholic beverages into Petco Park. Security officers at every gate will inspect packages, bags and purses to prevent guests from bringing bottles, cans or any other type of liquid containers into Petco Park (with the exception of factory-sealed water bottles that are one (1) liter or less).
Guests are not permitted into the ballpark if they are intoxicated, nor can they exit with any alcoholic beverages.
ANIMALS/PETS
Service animals are welcomed at Petco Park. In keeping with U.S. ADA regulations, disabled guests may use either a dog or miniature horse that is individually trained to do work or perform tasks for the guest. The work or tasks performed by the service animal must be directly related to the guest's disability. Animals that solely provide emotional support or companionship to a guest will not be permitted inside the ballpark.
On select promotional dates (such as Bark at the Park), a limited number of pets are permitted into certain areas of the ballpark. Exceptions will be made at the discretion and authorization of the San Diego Padres.
When Gallagher Square is open to the public, the City of San Diego enforces the "leash law" as stated in San Diego Municipal Code §63.0102 Use of Public Parks and Beaches Regulated (b)(2).
BABY CHANGING TABLE STATIONS
Baby changing tables are available in all men's, women's and family & all gender restrooms throughout Petco Park.
BAGS/BACKPACKS
For enhanced ballpark security and to expedite the entry process for all of our guests, Petco Park will prohibit bags with the exception for single compartment clear plastic bags not exceeding 12” X 6” X 12” and infant and medical bags. Clutches and purses no larger than 5” X 7”.
BALLPARK EVENTS (PETCO PARK EVENTS)
Petco Park is proud to host a variety of special events! For more information you can visit petcoparkevents.com or reach out to the Petco Park Events team by either phone call or email listed below:
BALLPARK SECURITY COMMAND CENTER (24/7 SECURITY)
The Ballpark Security Command Center is located on the Service Level near the loading docks and monitors Petco Park on a 24-hour, 365-day basis.
BANNERS AND SIGNS
The San Diego Padres welcome and encourage fan support including homemade signs and banners. To ensure that these articles do not distract others, we ask that guests adhere to the following guidelines:
Banners not be placed in the direct sight line of the batter and/or hung in any area of the playing field or over seat backs, protective railings, infringe on the sight lines of other guests, obstruct any advertising signage or video ribbon boards, be larger than four (4) feet by eight (8) feet in size, or be commercial, political, or obscene in nature.
The Padres have sole discretion to permit or remove any sign or banner from the ballpark at any time.
12:40 p.m. Game Time | |
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10:05 a.m. - 11:05 a.m. | Padres Batting Practice |
11:05 a.m. - 11:50 a.m. | Visiting Team Batting Practice |
1:10 p.m. Game Time | |
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10:30 a.m. - 11:30 a.m. | Padres Batting Practice |
11:35 a.m. - 12:20 p.m. | Visiting Team Batting Practice |
5:40 p.m. Game Time | |
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2:45 p.m. - 3:45 p.m. | Padres Batting Practice |
3:50 p.m. - 4:50 p.m. | Visiting Team Batting Practice |
6:40 p.m. Game Time | |
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3:45 p.m. - 4:45 p.m. | Padres Batting Practice |
4:50 p.m. - 5:50 p.m. | Visiting Team Batting Practice |
7:10 p.m. Game Time | |
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4:15 p.m. - 5:15 p.m. | Padres Batting Practice |
5:20 p.m. - 6:20 p.m. | Visiting Team Batting Practice |
* Please note: Batting practice is typically not held on Sundays. All batting practice times are subject to change without prior notice.
BEACH BALLS
Inflatable items (such as baseballs, bats, beach balls, dolls, etc.), frisbees, and other similar objects are prohibited inside Petco Park. Please refer to Prohibited Items below for a complete listing of items not allowed in the ballpark.
BIKE PARKING
There are several bike racks located outside the perimeter of the ballpark where guests can park their bike.
BOTTLES/CANS/OUTSIDE BEVERAGES
Water bottles must be factory-sealed plastic bottled water that is still, clear and unflavored and under one (1) liter or less. Soft-sided single juice or milk containers or ADA required liquids in a sealed container are also permitted into Petco Park.
BOX OFFICE
The Main Box Office located on Park Blvd. at Petco Park is open on non-gamedays, Monday -Friday 10:00 AM – 5:00 PM, closed on Saturday and Sunday. On gamedays, the Box Office opens at 10:00 AM and remains open until the conclusion of the 6th inning. Hours are subject to change on holidays.
BUS SERVICE
Parking for private charter buses is extremely limited and must be requested at least 14 days prior to the game. Please contact your Sales Representative for more information.
Regularly Scheduled Bus Service
For regularly scheduled bus service, please review the Transportation section below to learn more about the routes MTS provides.
CAMERAS
Guests are welcome to bring non-professional still cameras and video cameras into Petco Park for their personal use provided the lenses are no longer than 6" long and do not have extra detachable lenses. Guests must avoid obstructing the views of others when using photography equipment. The San Diego Padres reserve the right to request that guests discontinue filming or taking photographs on ballpark property.
Please note that special events taking place at Petco Park may require different policies.
CASHLESS VENUE
Petco Park is a cashless venue. Credit cards, Padres Pay, Apple Pay, and other forms of digital payment will be accepted at all concession and retail locations.
Reverse ATMs are available to turn cash into pre-paid cards near sections 108, 135, 208, 303 and the Ticket Office Lobby. These cards can be used inside the ballpark or anywhere that accepts MasterCard.
CHEWING TOBACCO
The use of chewing tobacco or smokeless tobacco by guests is prohibited in Petco Park.
CHILDREN
Petco Park is happy to offer complimentary admission to children under 36 inches in height, accompanied by an adult with a valid ticket. Children must sit in the lap of an adult and are prohibited from occupying an additional seat.
COMPUTERS (LAPTOPS)
Laptop computers and tablets are permitted into Petco Park provided they comply with the bag policy.
CONCESSIONS
Petco Park offers a wide variety of food and drink options to enjoy at an select events. All concessions are open for in-person pick-up. In-seat delivery is available for all Dugout Seats in sections 109, 111, 113, 112 & 110, and the entire Terrace Level.
Through our contact page and the MLB Ballpark App, please explore our Food and Beverage Finder in our chatbot. Here, you can look for different food offerings that are closest to your section!
ELECTRIC OUTLETS (ADA POWER STATIONS)
Electrical outlets for recharging wheelchairs are located in all seating areas designated for guests with a wheelchair accessible ticket. Guests can call 619.795.5555 to request this option when purchasing tickets.
Please note: You must be able to bring your own charging cord.
EMPLOYMENT
Employment information with the San Diego Padres and Petco Park is available on the Padres website at padres.com/jobs.
Should an individual wish to obtain information regarding employment opportunities with a Petco Park contracted service partner, please direct to the appropriate telephone number below:
Ace Parking - 619.231.9501
ARAMARK - 619.795.5730
Elite Show Services - 619.574.1589
Sportservice - 619.795.5877
EXIT/RE-ENTRY
Re-entry is permitted at Petco Park. Guests will need to get their digital ticket scanned before exiting and scan back in for reentry. On select promotional days, our reentry policy will not be applicable until all promotional items have been exhausted.
FAMILY & ALL GENDER RESTROOMS
For the convenience of our guests, several family and all family restrooms have been designated guests. Family and all gender restrooms are located in Petco Park at Sections 109, 202, 219, 310, and 311.
FOOD AND BEVERAGE POLICIES
The San Diego Padres permit guests to bring food into Petco Park intended for individual consumption (not for groups of individuals) and should be consumed in one’s seat. Outside food cannot be brought into any ballpark restaurant, club lounge, or suite. Guests must also adhere to the following:
All food items should be wrapped, bagged, or left inside a container to avoid spillage.
Food that might be thrown as a projectile must be sliced or sectioned (i.e., oranges, apples, and other fruits).
Food containers must be soft-sided and comply with Petco Park bag policies.
Guests are allowed to bring one factory-sealed plastic bottled water that is still, clear, and unflavored and that is one (1) liter (32 ounces) or less, and soft-sided single juice or milk containers or ADA required liquids in a sealed container.
One (1) liter reusable water bottles (no glass) are permitted and must be empty upon entry into the ballpark.
California liquor regulations prohibit guests from bringing alcoholic beverages into Petco Park. Security officers at every gate will inspect packages, bags, and purses to prevent guests from bringing bottles, cans, or any other type of liquid containers of alcohol into Petco Park.
FOUL BALLS/HOME RUN BALLS
Guests are welcome to keep any foul ball or home run ball hit into the stands. At no time should a foul ball or home run ball be thrown back onto the playing field. Guests throwing any object onto the playing field or interfering with a ball in play are subject to removal from Petco Park. Guests should stay alert at all times for bats and balls that could land in the seating areas.
GATE TIMES
All entry gates will open to guests 90 minutes prior to first pitch. Season Ticket Members have access to enter 2 hours prior to first pitch at two designated gates (Park Boulevard Gate and Home Plate Gate). Gate times are subject to change for special events, including Opening Day, select promotions, and Postseason play.
GO GREEN INITIATIVE
The Padres Green Initiative sets a standard for sustainable practices at Petco Park. The goal is to reduce waste by recycling at least 80% of collected trash. Below is a list of the recycling programs already in place at Petco Park:
RECYCLE IN BLUE BINS
TRASH FOR BROWN BINS
GRATUITIES/TIPS
Great service is always complimentary at Petco Park. Guests can demonstrate their appreciation for our staff by emailing [email protected] so that they may be recognized.
Guests can also mail written comments to: Guest Experience, 100 Park Blvd, San Diego, CA 92101
GUEST CODE OF CONDUCT
The San Diego Padres are committed to ensuring a safe, comfortable, and enjoyable ballpark experience for all guests. Please read the following carefully as the San Diego Padres maintain a zero-tolerance policy regarding any guest who violates the Guest Code of Conduct. Any guest who does comply with the following may be subject to immediate ejection without refund and revocation of season tickets and/or future ticket privileges.
If you observe a guest not following these guidelines, please utilize our Guest Text Line at 619.279.5881 by sharing the issue and location. Guests in violation will be handled in a prompt and safe manner.
Conduct, language, or attire that is deemed offensive, whether explicit or suggestive, in the San Diego Padres’ sole discretion, concerning another person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin or use of any betting-related, abusive fan speech and behavior that is directed at players, players’ family members, San Diego Padres employees and partners, umpires, or guests will not be tolerated at Petco Park.
GUEST FEEDBACK
The San Diego Padres are always interested in receiving feedback. Please email [email protected] with any questions, comments or concerns you may have about your experience at the ballpark.
GUEST INTERFERENCE
In the interest of player and guest safety, the San Diego Padres maintain a zero tolerance regarding guest interference with a ball in play, disruption of an event, or interference with a VIP. Failure to comply with this policy will result in immediate removal from Petco Park.
GUEST SERVICE CENTERS
Guests needing assistance should approach an event staff member or a Guest Service Center located near Sections 108, 131, or 303.
GUEST SERVICE CENTERS
Guests needing assistance should approach an event staff member near your section, or visit a Guest Service Center located near Sections 108, 131, or 303.
GUESTS WITH ACCESSIBLE NEEDS
The San Diego Padres are committed to creating an inclusive and safe environment for all of our guests. Please refer to our accessibility guide for all of our services provided.
Accessible Parking
All parking lots and structures designed by the San Diego Padres and ACE Parking for Petco Park provide accessible parking spaces, at the current parking rate, for guests with accessible needs.
Accessible Seating
The San Diego Padres have designated seats in Petco Park specifically for guests with disabilities in each of the following categories: Wheelchair accessible, Semi-Ambulatory and Transfer seats. In most cases, accompanying companion seats are available.
Assistive Listening Devices (ALDs)
The Padres are pleased to offer complimentary Assistive Listening Devices (ALDs) to guests with hearing difficulties. ALDs can be obtained at the Guest Service Centers located on the Field Level (Main Concourse) adjacent to Section 108. Identification will be required and held to reserve a device. Identification will be returned once the ALD is returned.
Closed Captioning Devices
The Padres are pleased to offer closed captioning of the public address announcements here at Petco Park. The closed-captioning transcript can be viewed using the complimentary MLB Ballpark* app, which is accessible on any smartphone or web-enabled device.
*To download the 'MLB Ballpark' app:
Search for the 'MLB Ballpark' app in the App Store on your smartphone or web-enabled device
Install 'MLB Ballpark'
Open 'MLB Ballpark' and select Petco Park
Scroll down on the main page and select 'Closed Caption'
Courtesy Shuttles
Complimentary shuttle service is available for guests with disabilities. The shuttles provide transportation between the Padres Parkade, Tailgate Park, the MTS Garage and Petco Park. The shuttle service is available two (2) hours prior to the start of a scheduled game and continues for approximately one-half (1/2) hour following the conclusion of the game. Guests upon arrival may also text "requesting a shuttle and location" to 619.279.5881. Guests wishing to utilize this service following the game should report to the Park Boulevard and Imperial Avenue as a designated shuttle pickup.
Our guests' patience is requested. Service will be provided in the order that the calls are received.
Electrical Outlets (ADA Power Stations)
Electrical outlets for recharging wheelchairs and other necessary equipment are located in many seating areas designated for guests with disabilities. Please call 619.795.5181 to request this option when purchasing tickets.
Elevators
Guests with disabilities have priority on all public elevators at Petco Park. Guests with disabilities can utilize a number of elevators located throughout Petco Park. Elevators to access various ballpark levels are located near Sections 111, 114, 117, 137, 201, 217, 226, 235, 300, 311, 317, 314, 328, inside the Western Metal Supply Co. Building, as well as at the Gaslamp, East Village, Park Boulevard and Home Plate Gates.
Emergency Evacuations
Petco Park Team Members have been trained in evacuation procedures. Should an emergency evacuation situation occur, emergency information will be displayed on the video board as well as announced on the assistive listening devices and the public address system.
Family Restrooms
Family restrooms are designated for families and guests with disabilities who require private accommodations or additional assistance. Family restrooms are located in Petco Park at Sections 109, 202, 219, 310 and 311.
First Aid
First Aid Stations are located at Sections 108, between 129 and 131 in the Padres Power Alley. Trained medical personnel are on duty for all events to assist guests and Team Members as necessary.
Guest Services Centers
Guests needing assistance should approach an event staff member near Sections 108, 131, 303.
Service Animals
Service animals are welcomed at Petco Park. In keeping with U.S. ADA regulations, disabled guests may use either a dog or miniature horse that is individually trained to do work or perform tasks for the guest. The work or tasks performed by the service animal must be directly related to the guest's disability. As such, animals that solely provide emotional support or companionship to a guest will not be permitted inside the ballpark.
Wheelchair Storage
Wheelchair storage is available at Guest Services Centers at Section 108 and 135. Wheelchair escorts to and from seats are available upon request.
Wheelchair Lifts
Complimentary wheelchair escort service is available to assist guests between the gates and their ticketed seats. Wheelchairs cannot be “checked out.” Please see any staff member for a wheelchair escort.
Wheelchair Lifts are located throughout the ballpark to assist guests in accessing specific locations.
The San Diego Padres remain committed to ensuring that the Petco Park experience is an enjoyable and accessible one for guests with special needs.
HOSPITALITY SPACES
Petco Park is proud to offer a variety of hospitality spaces for all kinds of events at the ballpark. Spaces range in size and allow your group to enjoy the game from unique locations. Most hospitality spaces include food and beverage packages.
For more information, please visit Padres.com/Groups, or contact the Group Sales Department at 619.795.5010, or email [email protected].
HOUSEKEEPING
The San Diego Padres are proud to partner with ARAMARK for all housekeeping needs. If you are in need of housekeeping assistance, please find a staff member near you or text the fan text line at (619) 279-5881.
INTERNET/WIFI
Complimentary Wi-Fi service is available throughout the ballpark to guests when connecting to PadresWiFi.
LASER POINTERS
Laser pointers are not permitted inside Petco Park. Please refer to Prohibited Items for a complete listing of items not allowed in the ballpark.
LOST AND FOUND
Lost items may be turned into any Guest Service Center located at sections 108, 131 or 303. All lost items will be logged and held for thirty (30) days. Items not claimed after thirty (30) days will be disposed of or donated to charity. If you are in need of assistance in retrieving lost items during non-game hours, please fill out the lost inquiry form online at padres.com/lostandfound.
Guests who have a claim number for their lost item can pick up their item at any time at our 24/7 Ballpark Security office, located across the Omni Hotel on Tony Gwynn Drive.
LOST CHILDREN/ADULT GUESTS
If a guest has become separated from their party, individuals looking for the lost guest should be escorted directly to a Guest Service Center at Sections 108, 131 or 303.
All Guest Services Centers offer an emergency contact wristband. These wristbands identify the guardian with their phone number and are helpful should a child become separated from their party.
If a guest has become separated from his or her party, individuals looking for the lost guest should be escorted directly to the Main Guest Services Center on the Field Level (Main Concourse) adjacent to Section 108.
All Guest Services Centers offer seat locators for children. These locators identify the seat location and are helpful should a child become separated from his or her party.
MEDIA/VIP ENTRY
The Media/VIP Gate is located between the main ticket windows and Home Plate Gate on Park Boulevard & Imperial Avenue. This gate is designated for all working media, all VIP entry, and guest pass/field visits. The Media/VIP Gate will open approximately four (4) hours before first pitch.
NATIONAL ANTHEMS & GOD BLESS AMERICA
To submit a National Anthem audition request, please email [email protected] with a submission via YouTube Link or audio file of yourself and/or group singing the anthem and a brief description. Your submission must follow these guidelines:
If singing, it must be a cappella without any instrumental accompaniment
Traditional Rendition – no changes to the words, or cadence
Must be 1:20 (80 seconds) or less with no reverb (echo) with clear sound
NOISE-MAKING DEVICES
Musical instruments or any type of noise-making device are prohibited from being brought into Petco Park. Any exceptions will be at the discretion and authorization of the San Diego Padres.
NURSING LOUNGE
The San Diego Padres are proud to present the Sharp Mary Birch Nursing Lounge! This space is located in Terrace Suite 32.
PAGING
The public address system is not intended for paging guests. In the event of a medical emergency or other special circumstances, consideration will be given to providing a general page solely at the discretion of the San Diego Padres.
PARKING
The San Diego Padres, in partnership with Ace Parking, offer a broad range of parking options at a variety of price levels and locations. Parking is extremely limited and public transportation and/or rideshare is encouraged. For fans who want to park near the ballpark, you are encouraged to pre-purchase parking permits for Padres controlled and off-site lots on padres.com/transportation.
Season Ticket Members have the opportunity to purchase discounted parking passes to match their game plan. Additional pre-paid parking options are available at space.aceparking.com.
Guests driving to the ballpark should plan on arriving early. For large attendance games, guests are urged to utilize public transportation, or to park in Harbor Drive parking facilities.
Please note: The San Diego Padres cannot dictate prices set by private garages/lots, or prices controlled by other parking enterprises.
PETS/ANIMALS
Service animals are welcomed at Petco Park. In keeping with U.S. ADA regulations, guests with a disability may use either a dog or miniature horse that is individually trained to do work or perform tasks for the guest. The work or tasks performed by the service animal must be directly related to the guest's disability. As such, animals that solely provide emotional support or companionship to a guest will not be permitted inside the ballpark.
If guests have tickets to the Barkyard Suites, please enter through the designated entrance in Gaslamp Gate located on 7th and K Street. Please make sure to review the Barkyard code of conduct before you purchase your ticket and head to the ballpark.
When Gallagher Square is open to the public, the City of San Diego enforces the "leash law" as stated in San Diego Municipal Code §63.0102 Use of Public Parks and Beaches Regulated (b)(2).
POSTPONED GAMES
The right to delay the start of a game rests with the home club. Once both team managers meet with the umpires and exchange lineup cards, the right to determine whether the game will be interrupted or terminated is at the discretion of the Umpire-in-Chief. Under the provisions of the Official Playing Rules, the Umpire-in- Chief shall have sole and unquestioned authority to determine whether and when play will be halted during a game; when play will be resumed; and whether and when a game will be terminated due to bad weather or unsafe playing conditions. Even with inclement weather, the San Diego Padres will make every effort to play all scheduled games.
In the event of a postponed or cancelled event, guests will be advised to check the San Diego Padres website at padres.com, local newspapers, or Padres media affiliates for updates.
PREGAME PARTICIPANTS - ENTRY
Pregame participants enter through the Media/VIP Entry located near the Home Plate Gate. Upon arrival, participants should check in with the appropriate credentials. If you and/or your group have been instructed to enter via a different route for any pre-game activities, please adhere to those directions.
PRIVACY
The San Diego Padres, a Major League Baseball team owned by Padres L.P. (the "Club" or "we") has established this privacy policy (the "Privacy Policy") in order to make clear to you how we collect, use and share the personal information you may provide to us.
To view the Padres complete Offline Privacy Policy, please click here.
PROHIBITED ITEMS
For the comfort and safety of all, guests are not permitted to enter Petco Park with the following hazardous or potentially disruptive items:
Guests are encouraged to leave prohibited items at home or in their car. All items are subject to search prior to entry. Any guest intentionally possessing a prohibited item inside Petco Park is subject to ejection from the ballpark and may be subject to criminal arrest and prosecution.
Prohibited items placed in amnesty boxes located at entrance gates will not be returned.
Guests are also encouraged to use our mobile lockers located in the Lexus Premier Lot, for a flat $12 rate.
The San Diego Padres reserve the right to adjust Petco Park entry policies at their sole discretion without any prior notice. Please note, special events taking place at Petco Park may require different policies.
For everyone’s safety, Petco Park uses video surveillance cameras at all entry gates and inside the ballpark that are monitored 24 hours every day.
WATER BOTTLES
Factory-sealed plastic bottled water that is still, clear and unflavored and that is one (1) liter or less are permitted into Petco Park. In addition, one (1) liter reusable water bottles (no glass) are permitted and must be empty upon entry into the ballpark.
WI-FI
Complimentary Wi-Fi service is available throughout the ballpark by connecting to PadresWiFi