Ticket Exchange Program

FUTURE GAME TICKET GUIDELINES

• Self-Service Online Future Ticket Exchange Program: Exchanges are available exclusively online via your My Mets Tickets account.
• Exchanges cannot be completed over the phone, by mail, by e-mail or at the Citi Field Ticket Windows
• You may not exchange a future game ticket if within 24 hours of the scheduled start time of the game
• You may exchange into an eligible game as part of a future game exchange up until two (2) hours prior to first pitch
• All exchange requests and locations are subject to availability. Dates and guidelines are subject to change
• There is no limit to the number of future game exchanges you may transact.
• There is a maximum of six (6) tickets that can be exchanged into any eligible game date
• Ticket locations for exchanges may be limited for certain games based on availability
• Single game and group ticket purchases may not be submitted for exchange
• You may only exchange one game per transaction when you process your exchange online
• Parking passes must be exchanged as part of a separate transaction when processed online
• Tickets may only be exchanged at a one-to-one ratio. For example, the value of four tickets may not be exchanged into three tickets of higher value
• Ticket plans must be paid in full and may not have a balance due in order to take advantage of the Ticket Exchange Program
• Ticket Exchange guidelines apply to the currently active tickets

GAME CATEGORIES

• If tickets are exchanged for tickets in the same game category, there will be no charge
• If tickets are exchanged for tickets in a higher game category, the customer will be responsible for paying the difference at the plan holder price for Classic and Value games. Please note customers cannot upgrade into Marquee or Premium games and pay the difference.
• You cannot exchange a non-Marquee ticket for a Marquee game or a non-Premium ticket for a Premium game
• You may exchange a Marquee game for a different Marquee game or a Premium game for a different Premium game
• If tickets are exchanged for tickets in a lesser game category, the customer will not be refunded the difference and a credit will not be added to the account

SEATING CATEGORIES

• If tickets are exchanged for tickets in the same seating category, there will be no charge
• If tickets are exchanged for tickets in a higher priced seating category, the customer will be responsible for paying the difference at the plan holder price
• If tickets are exchanged for tickets in a lesser priced seating category, the customer will not be refunded the difference and a credit will not be added to the account
• Clover Home Plate Club tickets can be exchanged for Clover Home Plate Club tickets to a new game, subject to availability
• If you do not have a Clover Home Plate Club ticket, you cannot exchange for a ticket into the Clover Home Plate Club
• Hyundai Club tickets can be exchanged for Hyundai Club tickets to a new game, subject to availability
• If you do not have a Hyundai Club ticket, you cannot exchange for a ticket into the Hyundai Club

UNUSED GAME TICKET EXCHANGE

• Has been discontinued for the 2024 season and beyond