New York Mets Ticket Policies for Impacted Games
As of 5/25/2021With continuous improvement of public health circumstances and recent updates to New York State guidelines, we are pleased to increase the total number of tickets available to fans in Vaccinated Sections at Citi Field beginning Friday, June 11 vs. San Diego. This will allow us to accommodate and honor more ticket holders’ original purchases while also welcoming more fans back to Citi Field in a safe environment. Information regarding the impact of these recent updates to fans’ specific purchases will be communicated separately via email to these ticket holders.
In the weeks ahead, we will communicate to you directly, via social media, and at Mets.com and Mets.com/2021Updates with additional ticketing information regarding games in July, August and September.
As described in our 2021 Mets Ticket Assurance statement, the below policies lay out options, including how to obtain a refund, for fans with tickets to impacted games and our pledge to preserve your investment with the Mets.
We thank you for your understanding as we continue to navigate through these restrictions, and we wish good health and safety to all the members of our extended Mets Family.
Impacted Games
- At this time the following 2021 Mets regular season home games are considered impacted and the below ticket information addresses these games. All ticket management actions for tickets for impacted games originally scheduled between April 8 through May 30, including Ticket Forwarding, will be canceled. These tickets will be removed from your account and are no longer valid for admission.
| Day | Date | Opponent | Time |
|---|---|---|---|
| Thursday | April 8, 2021 | Miami Marlins | 1:10 p.m. |
| Saturday | April 10, 2021 | Miami Marlins | 1:10 p.m. |
| Sunday | April 11, 2021 | Miami Marlins | 1:10 p.m. |
| Monday | April 12, 2021 | Philadelphia Phillies | 7:10 p.m. |
| Tuesday | April 13, 2021 | Philadelphia Phillies | 7:10 p.m. |
| Wednesday | April 14, 2021 | Philadelphia Phillies | 7:10 p.m. |
| Thursday | April 15, 2021 | Philadelphia Phillies | 12:10 p.m. |
| Friday | April 23, 2021 | Washington Nationals | 7:10 p.m. |
| Saturday | April 24, 2021 | Washington Nationals | 4:05 p.m. |
| Sunday | April 25, 2021 | Washington Nationals | 1:10 p.m. |
| Tuesday | April 27, 2021 | Boston Red Sox | 7:10 p.m. |
| Wednesday | April 28, 2021 | Boston Red Sox | 6:40 p.m. |
| Friday | May 7, 2021 | Arizona Diamondbacks | 7:10 p.m. |
| Saturday | May 8, 2021 | Arizona Diamondbacks | 7:10 p.m. |
| Sunday | May 9, 2021 | Arizona Diamondbacks | 1:10 p.m. |
| Tuesday | May 11, 2021 | Baltimore Orioles | 7:10 p.m. |
| Wednesday | May 12, 2021 | Baltimore Orioles | 12:10 p.m. |
| Monday | May 24, 2021 | Colorado Rockies | 7:10 p.m. |
| Tuesday | May 25, 2021 | Colorado Rockies | 7:10 p.m. |
| Wednesday | May 26, 2021 | Colorado Rockies | 7:10 p.m. |
| Thursday | May 27, 2021 | Colorado Rockies | 12:10 p.m. |
| Friday | May 28, 2021 | Atlanta Braves | 7:10 p.m. |
| Saturday | May 29, 2021 | Atlanta Braves | 7:15 p.m. |
| Sunday | May 30, 2021 | Atlanta Braves | 7:08 p.m. |
| Friday | June 11, 2021 | San Diego Padres | 7:10 p.m. |
| Saturday | June 12, 2021 | San Diego Padres | 4:10 p.m. |
| Sunday | June 13, 2021 | San Diego Padres | 1:10 p.m. |
| Monday | June 14, 2021 | Chicago Cubs | 7:10 p.m. |
| Tuesday | June 15, 2021 | Chicago Cubs | 7:10 p.m. |
| Wednesday | June 16, 2021 | Chicago Cubs | 7:10 p.m. |
| Thursday | June 17, 2021 | Chicago Cubs | 7:10 p.m. |
| Monday | June 21, 2021 | Atlanta Braves | 7:10 p.m. |
| Tuesday | June 22, 2021 | Atlanta Braves | 7:10 p.m. |
| Wednesday | June 23, 2021 | Atlanta Braves | 7:10 p.m. |
| Friday | June 25, 2021 | Philadelphia Phillies | 4:10 p.m. |
| Saturday | June 26, 2021 | Philadelphia Phillies | 4:10 p.m. |
| Sunday | June 27, 2021 | Philadelphia Phillies | 1:10 p.m. |
2021 Mets Season Ticket Holders (including Partial Plan Holders)
- 2021 Mets Season Ticket Holders (including Partial Plan Holders) with tickets for impacted games originally scheduled from April 8 through the end of May will receive credit for all payments made towards these games in their 2021 Season Ticket package. Credit is valid towards the following:
- 2021 Reduced Capacity Packages, subject to availability.
- Group and individual tickets to 2021 and 2022 ticketed regular season home games at Citi Field including games now scheduled to be played at reduced capacity, subject to availability (Blackout dates may apply)
- 2022 Season Ticket package
- 2021 Mets Season Ticket Holders (including Partial Plan Holders) with tickets for impacted games originally scheduled from June 11 through the end of June will have the option to select one of the following which will be communicated to these fans directly via email:
- Based on their Season Ticket Location and ability to provide proof of vaccination upon entry into Citi Field, either retain their original Season Ticket location or request an alternate location in a designated Vaccinated Section (subject to availability).
- If unable to provide proof of vaccination, request an alternate Social Distanced Location for their Season Ticket Package. Requests for Social Distanced Locations are not guaranteed and are subject to availability.
- If unable to provide proof of vaccination, request credit for payments from impacted games applicable towards Group and individual tickets to 2021 and 2022 regular season home games at Citi Field or their 2022 Season Ticket Package.
2021 Group Ticket Purchasers
- Group ticket purchasers for any impacted games originally scheduled from April 8 through the end of May will receive credit for all payments made towards these games. Credit is valid towards the following:
- Tickets to 2021 or 2022 ticketed regular season home games at Citi Field including games now scheduled to be played at a reduced capacity, subject to availability (Blackout dates may apply)
- Group ticket purchasers for any impacted games originally scheduled from June 11 through the end of June purchased prior to May 25, 2021 will:
-
Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into Citi Field.
- If ticket holders are unable to provide proof of vaccination, a credit for payments from impacted games applicable towards tickets to 2021 or 2022 ticket regular season home games at Citi Field, subject to availability (Blackout Dates may apply) can be requested via fans’ My Mets Tickets account beginning on Friday, June 4 at 10 a.m. Refund requests must be submitted no later than 72-hours prior to the scheduled start time of the impacted game(s).
- If original ticketed location is within a designated Socially Distanced Section, receive credit for payments applicable towards tickets to 2021 or 2022 ticket regular season home games at Citi Field, subject to availability (Blackout Dates may apply).
-
Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into Citi Field.
- A Mets Sales Representative will reach out to Group Leaders to discuss their ticket options.
2021 Individual Game Tickets purchased via mets.com or 718-507-TIXX
- Fans with paid individual game tickets purchased via mets.com or 718-507-TIXX for any impacted games originally scheduled from April 8 through the end of May will receive credit for all payments made towards these games. Credit is valid towards the following:
- Tickets to 2021 or 2022 ticketed regular season home games at Citi Field including games now scheduled to be played at a reduced capacity, subject to availability (Blackout dates may apply)
- Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will:
- Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into Citi Field.
- If ticket holders are unable to provide proof of vaccination, a credit for payments from impacted games applicable towards tickets to 2021 or 2022 ticket regular season home games at Citi Field, subject to availability (Blackout Dates may apply) can be requested via fans’ My Mets Tickets account beginning on Friday, June 4 at 10 a.m. Refund requests must be submitted no later than 72-hours prior to the scheduled start time of the impacted game(s).
- If original ticketed location is within a designated Socially Distanced Section, receive credit for payments applicable towards tickets to 2021 or 2022 ticket regular season home games at Citi Field, subject to availability (Blackout Dates may apply).
- Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into Citi Field.
2021 Complimentary Ticket Holders
- At this time, we are evaluating our 2021 complimentary ticket voucher redemption programs. However, all complimentary ticket voucher redemption for the 2021 season remain suspended. Should we be able to resume complimentary ticket voucher redemption for the 2021 season, information will be provided at a later date.
- Should we be unable to honor complimentary ticket vouchers for the 2021 season, vouchers will be eligible for certain 2022 regular season home games at Citi Field, subject to availability (some exclusions will apply).
- All other complimentary tickets and those marked “NO RAINCHECK” have no value and are not eligible for credit or exchange.
Additional Information
- Tickets for all remaining 2021 New York Mets regular season home games will go on-sale Saturday, June 5 at 10 a.m. via Mets.com/Tickets
- Tickets are subject to availability, ticket policies and attendance protocols set forth by the New York Mets.
- Proof of being fully vaccinated against COVID-19 is required for entry into Citi Field for tickets in designated Vaccinated Sections. All fans 16 and older must present proof of vaccination (at least 14 days after receiving final dose in series - Pfizer, Moderna or Johnson & Johnson) and photo ID prior to entry. Children younger than 16 years of age may accompany their fully vaccinated parent or guardian in a Vaccinated Section, without proof of a negative COVID-19 test.
- The deadline to utilize unused credit issued from payments made towards 2020 Mets regular season home games (excluding 2020 Bonus Credit) has been extended through the end of the 2022 regular season.
- Account holders who used all or a portion of their 2020 Bonus Credit to pay for an order that included impacted games will first be credited with the portion of their 2020 Bonus Credit prior to crediting any other amounts. 2020 Bonus Credit remains valid in accordance with our 2020 Ticket Policies for Impacted Games. Bonus credit has no cash value, is not redeemable for cash, non-transferable, and non-refundable, and expires at the conclusion of the 2021 regular season.
- Fans with paid individual or group tickets for impacted games looking to utilize credit for 2022 regular season home games can begin applying their credit when 2022 tickets go on-sale. A 2022 ticket on-sale date will be communicated at a later date.
- Fans seeking a refund instead of a credit for tickets from the originally scheduled 2021 regular season can submit an online request via their My Mets Tickets account. Fans who have previously requested a refund for April or May games will need to submit a separate refund request for June games. Fans that have applied all or a portion of their 2020 Bonus Credit are not eligible to receive a refund. All refunds for other payments carried over from 2020 will result in the proportional forfeiture of 2020 bonus credits.
- Click here to submit a refund request for April Games beginning Thursday, April 1 at 10 a.m.
- Click here to submit a refund request for May Games beginning Friday, April 30 at 10 a.m.
- Click here to submit a refund request for June games beginning, Friday June 4 at 10 a.m.
- Note: Refund requests for June group and single game tickets must be submitted no later than 72-hours prior to the scheduled start time of the impacted game(s).