Citi Field Information Guide

50/50 GAME OF CHANCE

The Amazin’ Mets Foundation 50/50 Raffle at Citi Field gives fans the opportunity to support the important work of the Foundation, while offering them a chance to win cash prizes. At every Mets home game, fans can buy tickets for the chance to get the winning 50/50 ticket number and win half of the net raffle proceeds for that raffle. The other half of the net raffle proceeds will benefit the Amazin' Mets Foundation community programs and other select nonprofit organizations who support our local communities. Fans 18 years of age and over can purchase tickets from sellers at various kiosk locations throughout the ballpark or online at mets.com/5050. Fans do not need to be present to win. All winning ticket numbers and official rules are available at mets.com/5050. Sales will conclude at the end of the 6th inning (subject to change at the discretion of the Amazin’ Mets Foundation). All gameday staff working an event are ineligible to participate. For more information about the Foundation and the 50/50 Raffle, please visit www.amazinmetsfoundation.org.

AAA AUTO CLUB OF NEW YORK

Provides basic emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, and changing flat tires. The club truck and driver will be on the premises for all home games from the seventh inning until one hour after the completion of the game. If anyone is in need of this service, they should call the Fan Assistance Number at (646) 438-5000.

ACCESSIBILITY SERVICES

Citi Field offers several accommodations for our guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, various listening, transmitting and noise cancelling devices, parking, restrooms, closed captioning and wheelchair requests. For any questions please email Accessibility@nymets.com or call Ticket Services at 718-565-4360. This phone number and email address are monitored during the following hours:

Monday - Friday: 9:00 a.m. - 5:00 p.m. or until the end of the seventh inning for home games

Saturday and Sunday: Closed on non-game days but open for home games: 9:00 a.m. – or until the end of the seventh inning

For more information, please visit mets.com/accessibility.

ACCESSIBLE ENTRY POINTS

All entry points at Citi Field are ADA Accessible. Fans with accessibility needs may also enter through our designated accessible gates (Hodges, Seaver, or Stengel VIP entrances) even if their seating location does not grant them VIP entry.

ADULT CHANGING TABLES

Adult Changing Tables are available in the Family Restrooms located behind Sections 312 and 420.

ALLAGASH ALLEY

Horseshoe style bar located on the Excelsior Level, first base side behind Section 312. The bar does host groups for certain games and does include drink packages requiring guests to wear a bracelet specific for that day. See also Group Hospitality Areas.

AMAZIN’ GETAWAYS

The Mets and Epikkos host Spring Training and regular season Amazin’ Getaways trips for fans to see the Mets play on the road. For more information, please visit Mets.com/AmazinGetaways.

AMAZIN’ MEMORABILIA

Located on the Field Level behind Section 116 by Hyundai Club first base side. Amazin’ Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available at the Amazin’ Memorabilia Store behind home plate on the field level, online at Mets.com/gameused, or by calling (718) 559-3144. Bid on exclusive memorabilia each week at mets.com/auction. The Steven & Alexandra Cohen Foundation will make a donation to the Amazin' Mets Foundation in an amount equal to the gross proceeds from the sale of Amazin' Memorabilia items.

AMAZIN' METS FOUNDATION

As the philanthropic arm of the New York Mets, the Amazin’ Mets Foundation is committed to providing needed services and opportunities to children, families, and under-served groups in our neighborhoods and communities. The Foundation aims to inspire others to make a lasting impact - on and off the field. For more information on the Amazin’ Mets Foundation, please visit amazinmetsfoundation.org.

ARAMARK, CITI FIELD POLICY ON SALE OF ALCOHOLIC BEVERAGES

It is the policy of Aramark to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. Aramark has informed the Mets of the following Aramark alcohol service policies for Citi Field: 

The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited.

The legal drinking age in New York is 21. To ensure that minors are not served, Aramark requires valid photo identification from every guest prior to the purchase of alcohol. ID must be presented for every sale. Accepted forms of identification include a valid driver’s license with picture, military ID with picture or valid passport with picture. Forms of identification not accepted are international driver’s license, NYC ID Cards and any vertical IDs. 

A maximum of two drinks may be sold to a guest per transaction; this limit may be modified to less than the specified number at the discretion of Aramark management for special events or special circumstances.

Alcohol sales at concession stands will stop after the seventh inning or earlier at Aramark management discretion.

Alcohol sales in all Citi Field Suites will stop after the seventh inning or earlier at Aramark management discretion.
Note: Consumption of alcohol will continue through the end of the game but must remain within the suites.

Alcohol sales in all Citi Field restaurants and clubs stops at the conclusion of an event. Alcohol sales in restaurants, suites and clubs may stop earlier at Aramark management discretion or at the request of the New York Mets management.
Note: Alcohol may be taken between levels and into all seating areas until the end of the seventh inning, at which time all alcohol must remain within club spaces. Clover seats, Hyundai seats, The Cadillac Club at Payson's, Coors Light Fiesta Deck and Excelsior concourse and seats between 306-333 are considered “club space”. Once the game has ended, all alcohol must remain within the actual club in which it is purchased.

ASSISTIVE LISTENING DEVICES AND HANDHELD RADIOS

Similar to previous seasons, we have devices which are available at no charge by visiting the Rotunda Lost and Found on any game-day. A valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, is required as a deposit. Assistive listening devices repeat the messages broadcast by our public address system (at-bat info, between innings announcements, etc.) and do not provide a broadcast of the game. Handheld radios provide our AM radio feed (880 AM).

AUTOGRAPHS

The best opportunity for guests to obtain autographs would be up until the end of batting practice along the first and third base lines in sections 106 thru 108/109 and 125/126 thru 128.

AUTOMATED TELLER MACHINES (ATM)

Citi Field is a cashless facility. For fans who only have cash as a form of payment, there are “reverse ATMs” at Section 114 by the Mets Team Store and inside of the Mets Team Store behind the Hudson Whiskey NY Club. There is also a reverse ATM located outside the ballpark between the Jackie Robinson Rotunda ticket windows and the Seaver VIP gate. These reverse ATMs take in cash instead of dispensing it, to allow fans to convert paper money to a cash card that can be used anywhere credit cards are accepted.

BABY DIAPER CHANGING STATIONS

Baby diaper changing tables are located in all concourse restrooms.

BALLPARK INFORMATION

Capacity: 41,800

Size of the entire facility: 1.4 million square feet

Surface: Natural Grass

Playing field distances:

Left Field Foul Pole 335 feet

Left Field 358 feet

Left Center Field 370 feet

Center Field 408 feet

Right Center Field 380 feet

Right Field 370 feet

Right Field Foul Pole 330 feet

Height of Wall: 8 feet consistent from Foul Pole to Foul Pole

BANNERS

The New York Mets allow banners, signs and flags (without flag poles or any other solid supporting structure) to be displayed in the stadium as long as they do not obstruct views of other guests and do not block other signage in Citi Field. Signs should not interfere with the game, your fellow guests’ enjoyment of the game, or carry disparaging, commercial, political or obscene messages. Signs must be baseball-related and may not contain language deemed inappropriate by Citi Field management. They may only be displayed between innings as well as before and after the conclusion of the game. Banners and signs must utilize only cloth, paper or other light, flexible materials, rather than be comprised of or supported by wood, metal or other hard materials that could be dangerous in a crowded public setting. Any banner or sign may be removed at the sole discretion of Citi Field management and Citi Field management reserves the right to restrict the presence of signs and banners in specific ballpark locations.

BICYCLE PARKING RACKS

Staff and guests who wish to bike to Citi Field can utilize any of the 11 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: first base side of the Rotunda, third base side of the Rotunda, outside the Right Field Gate on Seaver Way, and outside the Left Field Gate.

BIG APPLE RESERVED SEATING

This ballpark seating area, located in Center Field, includes Sections 140-142 and is sold as part of a Group Sales package. For further information, please see Group Hospitality Areas.

BIRTHDAY MESSAGES

See Scoreboard Messages.

CADILLAC CLUB AT PAYSON'S
See Clubs and Restaurants

CAMERA/VIDEO EQUIPMENT

Small film or digital cameras are permitted in Citi Field. Cameras with ancillary equipment such as tripods and/or large boom microphones, as well as cameras which, due to their size, would interfere with another fans experience, are prohibited.

CAPTIONING

Captioning of the ballpark’s public address system is available at the bottom right of the main videoboard in center field and the auxiliary video board in the right field corner. While at least one of these displays is visible from most Citi Field seating locations, guests who rely upon captioning are encouraged to contact Accessibility Services at 718-565-4360 for assistance with seat selection and purchase. To view closed captioning on your mobile device at Citi Field, download MLB Ballpark app and select Closed Captioning in the Enhance Your Experience section under Park Info.

CELLULAR PHONES

Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests’ enjoyment of the ballgame. Event staff members are not permitted to use cellular phones while on duty or while in view of guests.

CELL PHONE CHARGING

There are charging tables installed on the Clover Level (inside the Clover Homeplate Club near the Jackie Robinson Rotunda escalators) for guests with access. Additionally, there are charging tables on the Field Level behind Sections 101 and 128 and Excelsior Level by Sections 311 and 327.

CHILDREN’S TICKETS

All persons entering the ballpark who are 32” or taller require a ticket. Children under 32” tall do not require a ticket but must sit on a parent’s lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.

CHILL RESPONSIBLY PRESENTED BY COORS LIGHT

The Designated Driver program is designed to encourage our guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guests receive a wristband indicating that they should not consume alcohol. Guests can sign up via the Ballpark App or they can visit the Designated Driver Booth located on the 1st base side near Section 115. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 22-ounce fountain soda at most concession stands.

CITI AUDITORIUM

The 150-seat Citi Auditorium features plush, theater-style seats and state-of-the-art audio/visual equipment. The Citi Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For information on renting this space out on game days, please contact Group Sales at GroupSales@nymets.com. For more information on renting this space on NON-GAME days, please call (718) 507-3663 or log onto www.metsevents.com.

CITI BIKE LOCATIONS

Citi Bike locations are unchanged in 2025. A total of 66 bike docks are available at two stations, one adjacent to Mets Plaza and one beyond the Left Field Gate. Citi Bike Staff will ensure that a dock is always available for anyone biking to the game. Future docks at additional locations are being evaluated and will be communicated if/when they are installed.

CITI CONCIERGE

The Citi Perks Concierge, located at the top of the Jackie Robinson Rotunda, is a one stop shop to learn about Citi offerings, answer your questions, and much more.

CITI PAVILION AT SHEA BRIDGE

This semi-private space, located adjacent to the Shea Bridge, features a view from center field and into the bullpen and is sold as part of a Group Hospitality package. For further information, please see Group Hospitality Areas.

CLOVER HOME PLATE CLUB

See Clubs and Restaurants

CLOVER AND EMPIRE SUITES

There are 51 suites at Citi Field located on two levels: Clover (Level 2) and Empire (Level 4). Clover Suites 1-10 are located in the Clover Homeplate Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-239 are located on the Empire Suite Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel - via elevator or staircase. For more information about Clover and Empire Suites, call (718) 507-TIXX or email Suites@nymets.com.

CLUB ACCESS

Access to clubs at Citi Field is based on many factors such as seat location and whether or not the guest is a Season Ticket Member. Not every guest has access to one of our clubs. To determine whether or not a guest has club access, check their ticket. If they do have access to a particular club, it will be listed on their ticket (usually below the seat location or above the game date). If there are no club names listed anywhere on the ticket it indicates that the guest does not have access to any of our clubs. Please note that once a guest has entered the Hyundai Club, Empire Club, Cadillac Club and Delta Sky360 Club and received their wristband, they will only be required to show their wristband for re-entry into the club.

CLUBS/RESTAURANTS

Citi Field features several clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below.

CADILLAC CLUB AT PAYSON'S

Cadillac Club at Payson’s is a first of its kind exclusive Membership Club at Citi Field. Each membership includes assigned seats in the club for every Mets Home Game, complimentary parking, complimentary food, soft drinks, beer & wine and access to a private bar for cocktails. The Cadillac Club will also provide a first of its kind in the MLB of a field level premiere club. To inquire about availability, please join our waitlist at: www.mets.com/premium.

DELTA SKY360° CLUB

The Delta Sky360˚ Club is located on the Plaza Level and exclusive to Delta Sky360˚seat holders (Lettered sections AA, A-H, and HH, rows 1-8). The Delta Sky360˚ Club provides guests with complimentary soft drinks, coffee, beer, wine, well liquor options, a wide variety of small bites and snacks, as well as private restrooms and a full bar. Delta Sky360˚ guests are also able to scan their ticket for all-inclusive food and nonalcoholic beverages at all concession stands around Citi Field (liquor purchases are not included). This all-inclusive element does not apply to Pat LaFrieda’s Chop House or Grand Slammin’ Sushi by Beyond Nightlife restaurants in the Clover Home Plate Club, or access to the Hyundai Club. 

CLOVER HOME PLATE CLUB

The Clover Home Plate Club (Level 2) is located directly behind home plate on the Clover Level (Level 2). The club features a casual, market-style dining area, two full-sized bars and two full-service restaurants, Pat LaFrieda’ s Chop House and new this season, Grand Slammin’ Sushi by Beyond Nightlife.

Reservations for Pat LaFrieda’ s Chop House can be made at (718) 595-8102 or at (www.opentable.com/pat-lafriedas-chop-house-atciti-field)).

Reservations for Grand Slammin’ Sushi by Beyond Nightlife can be made at (718) 595-8102.

Hyundai Club - First Base and Third Base

Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars for purchase to all guests with Hyundai Club tickets. Guests will be provided with a wristband upon entrance to the club.

EMPIRE CLUB

Located on the 3rd base side of the Empire Suite Level. Members can enjoy theatre style seating, a private bar, and a premier dining experience. To secure a membership for the entirety of the season, guests can visit www.mets.com/premium. 

METROPOLITAN MARKET

Located just beyond Section 333 on the Excelsior Level, the Metropolitan Market (formally a sit-down restaurant) has now been transformed into a food hall with access for all fans. The space has views of the playing field, Manhattan skyline, and the World’s Fair Marina. Our new food hall features a vast selection of offerings such as Prince Street Pizza, Seoul Bird, New York Panini, classic ballpark fare, desserts and more! To sit in this area as part of a group sales offer, please email groupsales@nymets.com.

HUDSON WHISKEY NY CLUB

Located behind home plate on the Promenade Level. The Hudson Whiskey NY Club offers two full bars and a variety of food options such as Naz’s Halal Food, Chef Kwame’s Patty Palace, From the Stretch, and Wok N’ Roll. Guests can order at the counter then bring back to tables to enjoy with views of the field. Food & beverage packages are available in this club through our Group Sales department – for more information please visit mets.com/groups.

COCA-COLA CORNER

Located on the Excelsior Level, the Coca-Cola Corner sits atop the right-field seating deck and is one of the most unique spaces at the ballpark featuring an elevated view of the field and is home to the Iconic Coca-Cola Sign, Coca-Cola Corner Mural and Citi Field Exclusive Coca-Cola Food Truck. At the Coca-Cola Food Truck, fans have the opportunity to try local cuisine from restaurants in the NY Metro Area that are featured on a rotating basis throughout the season. An additional ballpark concession stand is also available in this area.

CREDIT CARDS

MasterCard, Visa, Discover and American Express are accepted at all Mets ticket locations and outlets, and at all Citi Field merchandise and food locations.

DONATION REQUESTS

If you are interested in requesting a donation from the New York Mets to support your nonprofit, please visit mets.com/donationrequests. To preserve paper and maximize efficiency, the Mets have switched to an online donation request system. ALL requests must be submitted online and mailed donation requests will not be considered.

DELTA SKY360˚ CLUB

See Clubs/Restaurants

DESIGNATED DRIVER PROGRAM

See Chill Responsibily presented by Coors Light

DOGFISH HEAD & 3rd

Horseshoe style bar located on the Excelsior Level, third base side behind Section 327. This bar does host groups for certain games and does include drink packages requiring guests to wear a bracelet specific for that day. See also Group Hospitality Areas.

EBBS

EBBS is located on the exterior of Citi Field between the Right Field and Bullpen Gates. Guests do not need a game ticket to enter EBBS. Once a guest enters Citi Field they will have to fully exit the ballpark to access EBBS. EBBS offers a plethora of locally brewed beers on tap as well as small bites.

EMPIRE SUITES

See Clover and Empire Suites.

ESCALATORS

There are seven escalator banks at Citi Field, and each is designated with a number. They can be found at the following locations:

PLAZA LEVEL TO CLOVER LEVEL:

Jackie Robinson Rotunda (JRR) to and from the Clover Homeplate Club (#1 and #2)

PLAZA LEVEL TO FIELD LEVEL:

Jackie Robinson Rotunda to the Field Level across from Hyundai Club (#3 and #4)

Right Field Gate to Section 109 (#5)

Left Field Gate to Section 125 (#6)

FIELD LEVEL TO EXCELSIOR LEVEL:

Section 109 to Section 306 and the ramp to Coca Cola Corner (#5B)

Section 125 to Section 333 and the Metropolitan Market (#6B)

Section 139 to Section 338 and (#7) The Porch

EXCELSIOR LEVEL TO PROMENADE LEVEL:

Section 306 to Sections 402 and 502 (#5C)

Section 337 to Sections 427 and 527 (#6C)

Escalators run until the end of the seventh inning. At that time, escalators are stopped and secured. Guests should be encouraged to use stairs, elevators or the left field ramp in order to exit the ballpark.

EXCELSIOR BARS

See ALLAGASH ALLEY or DOGFISH HEAD & 3RD.

EXIT AND RE-ENTRY

Guests that exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter, provided they have received approval from a Security or Guest Service Supervisor at the respective gate before exiting.

FAMILY RESTROOMS

The fifteen (15) Family Restrooms may be found at:

Clover Level: Clover Homeplate Club (2) at opposite ends of the club

Field Level: Sections 111, 114, 121, 124 and 130

Empire Suite Level: Across from Suites 204 and 239

Excelsior Level: Sections 312, 326 and 339

Promenade Level: Sections 409, 420 and 430

Note: Baby changing tables are available in all concourse restrooms.

FAN ASSISTANCE NUMBER

Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number: (646) 438-5000. The Fan Assistance Number is monitored on a real-time basis in the Day-of-Game Command Post and is operational on game/event days from the time gates open until gates close.

FAN ASSISTANCE STATIONS

Guests can stop by these four (4) ballpark locations for directions, to store strollers and wheelchairs, or for general assistance. First Game certificates are also available.

Fan Assistance Stations are located at:

Field Level: Across from 3B Hyundai Club and behind Section 142 next to the Shea Bridge.

Excelsior Level: Section 306 at the base of the Coca-Cola Corner ramp

Promenade Level: Section 412

FAN EXPERIENCE PACKAGES

Fans looking to enhance their experience at a Mets game by throwing out the First Pitch, singing the National Anthem, taking a Photo on the Field, and more should contact the Group Sales Office at (718) 507-TIXX or email groupsales@nymets.com.

FANFEST

The Citi Field Fan Fest is located on the Field Level in center field. Weather permitting, the Fan Fest will be open when the first gate opens. Fan Fest closes after the final out of the top of the seventh inning. Activities include batting cages, Kiddie Field for wiffle ball, the Ford Activation Zone, and pictures with Mr. and Mrs. Met at designated times.

FAN MAIL

Letters to Mets players should be sent to their attention at Citi Field, 41 Seaver Way, Flushing, NY 11368-1699.

FAN WALK

The Amazin’ Mets Foundation (AMF) Brick Program allows fans to commemorate, honor or show their Mets pride by purchasing a custom engraved brick that will become a permanent piece of Citi Field! Each brick is prominently placed outside of the Jackie Robinson Rotunda where fans can visit all year round. Bricks purchased through the 2023 AMF Brick Program can be found in squares 29 & 30 outside of the Jackie Robinson Rotunda on the first base side. (Please refer to page 76 for reference) You can also find your brick virtually using our locator system at www.mets.com/bricks. Net proceeds from the sale of bricks were donated to the Amazin’ Mets Foundation.

FANTASY CAMP EXPERIENCES

The Mets host a variety of adult baseball camps for men and women throughout the year. The premier camp, Fantasy Camp, is a two week-long camp in Port St. Lucie, FL. In addition, Port St. Lucie and Syrcause are hosts to mini-camps in the Spring and Summer respectively. For more information, please visit mets.com/fantasycamp

FORD ACTIVATION ZONE

The revamped Ford Activation Zone is located in Fan Fest. At this location, fans can participate in interactive games for the opportunity to win tickets to a future Mets home game, sign up for a chance to test their Mets knowledge during 5th Inning Tailgate Trivia, as well as enter for the chance to win the Mets wrapped Ford Bronco on display.

GATES OPEN

All gates and ticket windows will open 90 minutes prior to the start of each game so that fans may arrive early to enjoy all the amenities that Citi Field has to offer. See Season Ticket Holder Early Entry for further information on early gate times. Gate opening times may vary for doubleheaders, concerts and special pre-game ceremony game dates or highly attended games (i.e. Opening Day, Subway Series, Number Retirements, etc) and fans are advised to check their ticket located in the MLB Ballpark app prior to arrival for these situational gate opening updates/changes.

GIFT CARDS

Mets Gift Cards are available in any denomination starting at $5 and may be purchased online at Mets.com/giftcards or at Citi Field retail locations. Please note, physical gift cards are only available for purchase from the Mets Team Store at Citi Field. Mets Gift Cards are accepted at Citi Field retail locations, concessions, parking, restaurants, clubs, in-seat service and ticket windows where credit cards are accepted. Balances of gift cards can be found at Mets.com/giftcards. Any guest at Citi Field having issues with their gift card can be assisted by Ticket Services at ATO windows 33 and 34 located in the Jackie Robinson Rotunda. For questions, please reach out to GiftCards@nymets.com.

GROUP HOSPITALITY AREAS

For information regarding Citi Field’s Empire Party Suites, Hyundai Club, Coors Light Fiesta Deck, Citi Pavilion at Shea Bridge, The Porch Lounges & Drink Rails, The Skyline, Big Apple Reserved Seats with Bullpen Plaza, food and beverage packages, pregame meeting spaces, and other hospitality options, please call the Group Sales Office at (718) 507-TIXX, email groupsales@nymets.com or visit Mets.com/groups.

GROUP SALES REDEMPTION BOOTH

The Group Sales Redemption Booth is located on the Field Level behind Section 130. Any fans redeeming a group specific giveaway, jersey package or Hats Off Package should redeem their item at this location. Bar Package wristbands for Excelsior Bar Packages, and Promenade Level Bar Packages are also picked up by the group leader at this location. This booth remains open from the time gates open through the 5th inning. If a guest misses this time window, they can email groupsales@nymets.com.

GUEST CODE OF CONDUCT

We are committed to providing a friendly, safe, and welcoming environment. Please adhere to the following policies:

Language: Refrain from using foul, abusive, or derogatory language and obscene gestures. Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.

Intervention: Any intervention with an impaired or intoxicated guest will be handled promptly and safely.

Dress: Obscene or indecent clothing is not permitted

Seating: Present your ticket upon request and sit only in your assigned seat. Keep your ticket with you at all times (e-ticket on cellphone).

Conduct: Maintain behavior appropriate for a public, family setting and avoid disrupting the game or allowing unauthorized persons on the playing field.

Smoking: Smoking and the use of tobacco products, including e-cigarettes, are prohibited at Citi Field. Violators may be ejected and could lose ticket privileges. For issues not related to on-field actions, please call or text the Fan Assistance Hotline at (646) 438-5000 or notify the nearest Citi Field personnel.

Biometric Data Disclosure: Citi Field collects, retains, converts, stores, and shares customers' biometric identifier information (e.g., facial scans, eye scans, and voiceprints).

HALL OF FAME & MUSEUM

Located in center field, adjacent to FanFest. The Mets Hall of Fame & Museum is a spectacular attraction for all generations of Mets fans that features artifacts from special moments in the franchises’ storied history.

Hall of Fame Plaques – (Top of the Jackie Robinson Rotunda) Individual plaques for each member of the Mets Hall of Fame as well as the Mets Hall of Fame Achievement Award, which honors those whose outstanding dedication and service left an incredible mark on the organization.

Cadillac Club at Payson’s Lobby – Members only club that offers a unique look at artifacts and images from events such as the 1969 World Series, 1986 World Series, 2000 Subway Series, 2015 World Series and other historical events in franchise history.

Hodges VIP Display – (Hodges VIP Entrance) Gil Hodges Mets Hall of Fame and Museum bust from Shea Stadium. This display also features photos and artifacts that represent the 60+ year history of the Mets, including World Series championships, retired numbers and more!

Shea Stadium Home Run Apple – (Outside the Jackie Robinson Rotunda in Mets Plaza) Originally installed in Shea Stadium in 1981 as part of the “Mets Magic is Back!” marketing campaign. Moved to its current location in 2009 as part of the Mets move from Shea Stadium to Citi Field.

Tom Seaver Statue – (Outside the Jackie Robinson Rotunda in Mets Plaza) Sculpted by William Behrends and installed in 2022. Honors Tom Seaver, a three-time Cy Young Award winner and a member of the exclusive 300-win club, who earned the nickname “The Franchise” and led the Mets to their first World Series victory in 1969.

HOME RUN APPLES

Citi Field’s Home Run Apple stands 16-1/2 feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.

HUDSON WHISEY NY CLUB

See Clubs/Restaurants.

HYUNDAI CLUB

See Clubs/Restaurants.

IN-SEAT FOOD AND BEVERAGE SERVICE

In-Seat service is available to guests sitting in Delta and Clover Seats Only. Guest will be required to place orders through the MLB Ballpark App’s Mobile Ordering option to receive an in-seat delivery. To note, there will be no order takers.

JACKIE ROBINSON ROTUNDA

This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Amazin' Mets Foundation.

As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.

K KORNER

For the 2025 season, there have been updates to the operations of the K Korner. Guests do not need a game ticket to enter the K Korner off of Seaver Way, but they will be subject to a security screening upon entry. Those with game tickets can enter the ballpark through the K Korner until approximately 30 minutes after first pitch. Guest will then be forced to use Jackie Robinson Rotunda. For Friday and Saturday home games, the bar will remain open for approximately 60 minutes after the game ends (subject to change), although re-entry to the ballpark will not be permitted. At the time of printing this handbook, the gate will be used for promotional giveaways, however this process is subject to change. For a full list of hours of operation, visit mets.com/kkorner.

KIDS’ MEALS

Young Mets fans can purchase a Kids Meal for $10 (tax excluded) which includes 2 chicken tenders, fries and a juice served in a medium souvenir Mets helmet. Meals are available at the following concession stands: 103, 112, 114, 121, 123, 135, 335, 325, HDL, 312, 303, CC, 406, 413, 423, 431, 435.

KOSHER FOOD

Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near Fan Fest across from the wiffle ball field on the Field Level as well as section 408 on the Promenade Level and Section 115 on the Field Level. The Kosher stands operate Sunday – Thursday.

KULTURECITY

See Sensory Inclusion.

LACTATION ROOM

See Nursing Station.

LOST AND FOUND

The Citi Field Lost and Found Office is located in the Jackie Robinson Rotunda next to the Ticket Office lobby. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game. A guest can fill out an online claim form via mets.com/lostandfound to inquire about a lost item.

LOST OR STOLEN TICKETS

See Ticket Sales and Services.

MERCHANDISE –

These are in order from the 1st Floor (Plaza) to the 6th Floor (Promenade)

METS TEAM STORE

(Plaza Level adjacent to Jackie Robinson Rotunda)

The Mets Team Store is Citi Field’s largest store. This state-of-the-art store is a must visit for all fans and is home to exclusive merchandise that can only be found at Citi Field. Leveraging RFID technology, self-checkout lines will increase the speed of checkout, getting fans back to their seats faster. Associate-assisted checkout is also available for those that require it. Jersey customization is available at this location allowing fans the ability to put their own name and number on the back of a jersey. This store will also feature a hat customization station where fans can select unique patches to add to their favorite hat. The Team Store can be accessed through the Jackie Robinson Rotunda or Hodges VIP entrance.

For the most up-to-date information about the Mets Team Store, visit Mets.com/teamstore. Hours of operation and store updates will always be posted online at Mets.com/teamstore

HOME PLATE STORE

(Field Level Section 116 across from Hyundai Club first base)

The Mets Team Store carries a wide array of merchandise including authentic jerseys, caps, name & number t-shirts, and much of the performance gear the players wear on the field.

JERSEY CUSTOMIZATION STATION

(Field Level across from Hyundai Club first base)

The manufacturing process of custom jerseys comes to life at our Jersey Customization Station. Fans will see jerseys riding overhead on the concourse, which can be seen from the Jackie Robinson Rotunda’s escalators. Fans are able to put their own name on the back of a jersey and watch it be made right on the concourse.

AMAZIN’ MEMORABILIA

(Field Level Section 116 by Hyundai Club first base)

Amazin’ Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available at the Amazin’ Memorabilia Store behind home plate on the field level, online at Mets.com/gameused, or by calling (718) 559-3144. The Steven & Alexandra Cohen Foundation will make a donation to the Amazin' Mets Foundation in an amount equal to the gross proceeds from the sale of Amazin' Memorabilia items.

NEW ERA KIOSK

(Section 130)

This express souvenir kiosk has a limited selection of Mets merchandise for the quick grab and go purchases.

NEW ERA STORE

(Field Level Section 122 by Hyundai Club third base)

One-stop shop for fans to purchase exclusive New Era headwear and apparel.

ADDITIONAL RETAIL LOCATIONS

Section 107 – Kids Shop

Section 131 – Left Field Shop

Section 141 – Center Field Shop

Section 415 – Promenade Shop

One-stop shopping destination for any Mets Fan and home to merchandise exclusive to Citi Field.

METROPOLITAN MARKET

See Clubs/Restaurants.

METROPOLITAN MARKET TIERS

Located inside and in front of the Metropolitan Market. On days when it is not sold to a specific party, the tables on the tiers are open to the public on a first come first served basis. To sit in this area as part of a group sales offer, please email groupsales@nymets.com. For further information, please see Group Hospitality Areas.

METS KIDS CLUB

Free to join, Kids Club offers an array of special perks including exclusive items, once in a lifetime experiences and so much more!  You can visit the Kids Club booth located in section 131 that is open until the end of the third inning to sign up and redeem your benefits. On Mr. & Mrs. Met Post Game Dash days all kids wishing to participate must register for the free kids club. Visit Mets.com/KidsClub for more information.

METS MINOR LEAGUE AFFILIATES

Syracuse Mets (AAA)

Binghamton Rumble Ponies (AA)

Brooklyn Cyclones (High A)

St. Lucie Mets (Low A)

Dominican Summer League Mets #1 (Rookie)

Dominican Summer League Mets #2 (Rookie)

METS OFFICES

The entrance to the Mets’ office building is located on Seaver Way, just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 41 Seaver Way, Flushing, NY 11368-1699.

METS PUBLICATIONS

The New York Mets Yearbook and Magazine (multiple editions throughout the season) are available at the Mets Team Store and other retail locations throughout Citi Field. For more information or to place an order, call (718) 672-0077 or e-mail TeamStore@nymets.com.

MILITARY ADMISSIONS

See Ticket Sales and Services.

MOBILE ORDERING

Mobile Ordering is no longer available to fans. Only fans sitting in Delta and Clover seats still have the ability to order through the MLB Ballpark App’s Mobile Ordering option to receive in-seat delivery.

MR. & MRS. MET

Mr. and Mrs. Met are the official mascots of the New York Mets. They are available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please visit Mets.com/Mascots.

On game days they can be booked for paid personal Meet & Greets, Suite Visits, and are available for complimentary photos at FanFest in center field.

Additional event appearances:

Block Party Saturdays

Kids Club Pre-Game Parties

Mr. & Mrs. Met’s Dash

Silver Sluggers Pre- Game Socials

*Appearances may be cancelled or rescheduled .

MR. & MRS. MET DASH

Kids ages 12 and under can run the bases at Citi Field after select Sunday home games in the Mr. and Mrs. Met Dash (weather permitting). Kids must be members of the Mets Kids Club to participate; registration is free at Mets.com/KidsClub or at the Kids Club booth on gamedays (see Mets Kids Club). The Kids Club Essentials membership includes Fast Pass access to the Mr. & Mrs. Met Dash.

Guests should exit the ballpark immediately after the game concludes and proceed to the Bullpen Gate, where they will see signage directing them to the appropriate line.

Please note: The Mr. & Mrs. Met Dash will not take place following Sunday night home games.

NATIONAL ANTHEM SINGERS

Persons interested in performing the National Anthem at Mets home games should submit an mp3 demo or a link to a high-quality YouTube video to anthem@nymets.com. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.

NEWYORK-PRESBYTERIAN FIELD

NewYork-Presbyterian Field is the miniature wiffle ball field for kids located in Fan Fest, provided in partnership with NewYork-Presbyterian, the Health and Wellness Partner of the New York Mets. As part of their ongoing commitment to supporting the Mets community, NewYork-Presbyterian provides young fans with a fun, safe space to play and experience the game like pros. Mr. and Mrs. Met can be found at the centerfield stage for a photo opportunity! With more pediatric specialists than any other hospital in New York, the Children’s Hospital of New York at NewYork-Presbyterian offers expert, specialized care you can count on when nothing but the best will do.

NON-GAME DAY EVENTS

Citi Field is New York City’s Premium Outdoor Venue. With over 400,000 square feet of space and ample parking, the venue is equipped to serve as a year-round destination for events of all kinds. Citi Field hosts over 500 events annually, including concerts, festivals, corporate gatherings, community celebrations, and more. Its history is marked by high-profile events and concerts headlined by globally recognized artists. Citi Field can customize its services to meet your personal event needs throughout the year, making it an ideal location for any occasion.

NURSING STATION

A pod is available for nursing mothers on the Empire Suite Level, across from Suite 213. Access to this level is restricted to those whose ticket grants them access. If your ticket does not grant you access, please stop by any Fan Assistance location to obtain an all-day pass that will grant you access to this level and allow you use of the Nursing Station.

PARKING / TRANSPORTATION

ACCESS-A-RIDE

The drop-off and pick-up location for all Guests using the Access-A-Ride service is the Bullpen Gate on Seaver Way.

ACCESSIBLE PARKING

Citi Field’s parking lots include more than 350 parking spaces designated exclusively for guests and employees with disabilities. Accessible spaces are located in lots A, B, F, and G. They are available to a guest or employee displaying a valid parking permit for persons with disabilities along with a parking purchase or parking pass for the day’s events. Guests displaying a valid parking permit for persons with disabilities are only entitled to access these parking spaces in the lots corresponding with their parking purchase or parking pass access. Additional accessible parking spaces are available in the Southfield Lot.

BUS PARKING

Located north of Citi Field on the west side of the Shea Road intersection, this lot is commonly referred to as “Pork Chop Hill” and opens two-and-a-half hours prior to the scheduled beginning of games/events at Citi Field. The cost of bus parking for a baseball game is $80.00. Any bus entering when this lot is open for a special event will be charged the special event bus parking fee.

COMMUTER PARKING

Southfield lot is open from 3:30 a.m. until 5:00 p.m. Monday thru Friday and is primarily available for commuters. The cost of commuter parking is $6.00.

GAME/EVENT PARKING RATES

Any vehicle entering Citi Field’s primary parking lots when they are open for a baseball game will be charged the game parking fee of $40.00. Any vehicle entering when these lots are open for a special event will be charged the special event parking fee.

HOURS OF OPERATION

All lots will open two-and-ahalf hours prior to the scheduled beginning of games/events at Citi Field. The only exception to these hours is the Commuter Lot (see Commuter Parking). Before departing for Citi Field, we encourage guests to check Mets.com for any changes to these hours due to a special event and the latest information on the #7 subway line, the Long Island Railroad, local traffic, and parking areas. Guests are encouraged to arrive early to avoid traffic congestion.

PARKING POLICY FOR RAINOUTS

See Ticket Sales and Services.

PRE-PAID PARKING PASSES

When offered, they may be purchased online at Mets.com/parking or by calling 718-507-TIXX. Pre-paid parking passes will be honored in any Citi Field campus or remote parking lot, except for Lot A and Lot G. At high volume times, pre-paid pass holders will be directed to the nearest available lot. Guests holding pre-paid parking passes may enter through any gate with available parking, except Gate 1. Guests should present their parking pass to the attendant upon entering the parking lot to be scanned and used as payment.

PRIMARY PARKING LOTS

There are seven parking lots within the fence line of Citi Field.

These lots are designated as follows:

Lot A: Employee Parking (All Passes)

Lot B: Designated Season Ticket Members with Lot B Access

Lot C: All Passes, General Parking

Lot D: All Passes, General Parking

Lot E: All Passes, General Parking

Lot F: All Passes, General Parking

Lot G: Front Office Staff and Front Office Visitors Official Parking Lot, VIP Guests, and Premium Suite Pass Holders ONLY

There are seven parking lot entrances to the primary parking lots at Citi Field.

REMOTE PARKING LOTS

There are five parking lots outside the fence line of Citi Field and all accommodate general guest parking. Three are available for all Citi Field events and two are available only in special circumstances. These lots are designated as follows:

• Southfield/Commuter Lot: Located on Roosevelt Avenue between Seaver Way and Shea Road. It accommodates commuter parking as well as general guest parking for games/events at Citi Field.
• Stadium View East & West: Situated north of Citi Field beneath the Whitestone Parkway overpass.
• Marina East: Located north of Citi Field along the marina.
• Marina West: Located north of Citi Field along the marina. This lot is only available for special events.
• Flushing Meadows-Corona Park: When these lots are under New York Mets operation, shuttle buses will be available to transport guests from the lots to the Flushing Meadows Park entrance passerelle/boardwalk and back.

SPECIAL EVENT PARKING

All lots will generally open one hour prior to the announced stadium gates of a special event. Guests should check on Mets.com to determine the opening time of the lots as well as parking fees for any special event.

UBER/LYFT CAR SERVICE

The rideshare pick-up location is now located in the Stadium View East parking lot underneath the highway just north of the Shea Road and Boat Basin Place intersection. Guests should exit Citi Field on the third base side of the stadium via the Left Field Gate, Stengel or Seaver VIP Gates, or main exit at the Rotunda, and follow directions in their rideshare app for pick-up location.

Pre-game drop-offs can still be made along Seaver Way or Roosevelt Avenue.

PARTY SUITES

See Group Hospitality Areas.

PETS

See Service Animals.

PIAZZA 31 CLUB

See Clubs and Restaurants.

THE PORCH PRESENTED BY HIJOLE! DRINK RAILS & LOUNGES

Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below The Porch (Section 132 for the elevator). This semi-private area includes food and beverage packages for all ticketed guests. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.

PRESS PASSES

Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations department by email at mediarelations@nymets.com. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants, the Empire Suite Level or Administration Building.

PROMOTIONAL GATE GIVEAWAY ITEMS/DATES

Fans may visit Mets.com/promotions for the most current schedule of promotion dates. For most promotional giveaways there are quantity limits, so fans are encouraged to arrive early. Giveaway dates and items are subject to change without prior notice. Due to the limited quantity for most promotional dates, items will be given on a first-come/first-served basis.

Please note that a fan must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item, and no more than one item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. For giveaway dates that are advertised as for All Fans, this policy still applies. All fans in attendance will receive a giveaway on those particular days. Fans can only receive the promotional item immediately after entry through a turnstile. Fans returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.

QUIET AREAS

Guests needing the use of a quiet area can utilize the Hodges (first base), Seaver (third base), or Stengel (left field) elevator lobbies on the Plaza Level (Level 1). First Aid stations may also be available.

RAIN DELAYS

When inclement weather is expected, guests may call (718) 507-RAIN or visit Mets.com/Rain for up-to-date information regarding possible Mets game delays or postponements.

RAINOUT INFORMATION

See Ticket Sales and Services.

RAMPS

The Left Field Ramp is available for all guests and provides access to all levels of Citi Field. It is located in the left field corner behind sections 129, 329, and 429.

REAL-TIME AUDIO

To access real-time audio feeds of the game while at Citi Field, please download the Listen Everywhere app from the App Store or Google Play on your mobile device. Once the app is downloaded, please connect to the Citi Field Wifi “CitiFieldWifi”. The app will then pair with Citi Field and you will gain access to listen to the game without a delay. TV as well as English and Spanish radio feeds are available. Internal Public Address announcements are also available.

RETIRED NUMBERS

The Mets have retired the following numbers in honor of the distinguished careers of:

• #14 Gil Hodges; retired on June 9, 1973
• #16 Dwight Gooden; retired on April 14, 2024
• #17 Keith Hernandez; retired on July 9, 2022
• #18 Darry Strawberry; retired on June 1, 2024
• #24 Willie Mays; retired on August 27, 2022
• #31 Mike Piazza; retired on July 30, 2016
• #36 Jerry Koosman; retired on August 28, 2021
• #37 Casey Stengel; retired on September 2, 1965
• #41 Tom Seaver; retired on June 24, 1988
• #42 Jackie Robinson; retired in all MLB parks on April 15, 1997

“SHEA” was retired on April 8, 2002 in honor of William Shea.

Coming in 2025 -

#5 David Wright; being retired on July 19, 2025

REVERSE ATMS

See Automated Teller Machines.

RIDESHARE

See Parking and Transportation.

SCALPING/RESALE OF TICKETS

Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1,500 feet of the physical structure of the ballpark under penalty of law.

SCOREBOARD MESSAGES

Game day scoreboard greetings can be purchased at Mets.com/scoreboardmessages. Welcome, birthday, anniversary, or congratulatory messages must be received no later than 48 hours prior to the selected game start time. The Mets reserve the right to edit any message if necessary. Prices may vary based on game demand.

Citi Field scoreboard greetings are displayed on the right field scoreboard, which is located atop the Coca Cola Corner. Please note that some seating sections do not have a direct view of this scoreboard, and depending upon your seat location, you may need to move toward the third base side of the ballpark to view your scoreboard message.

Scoreboard messages are displayed during inning breaks beginning in the middle of the fourth inning. Depending upon the number of requests, scoreboard messages often continue into the middle of the fifth inning or end of the fifth inning breaks and potentially carry into subsequent inning breaks.

SEASON TICKETS, TICKET PLANS AND GROUP TICKETS

See Ticket Sales and Services.

SEASON TICKET MEMBER CLUBHOUSE

Mets Season Ticket Members are encouraged to utilize our dedicated clubhouse for all their membership questions. This exclusive space serves as a comprehensive concierge service, designed to help members fully maximize their season ticket plan. The clubhouse is situated behind Section 109 on the first base side, adjacent to the World's Fair Market. Our personal service representatives are available here to assist Members from when gates open to the end of the third inning. Membership ID is required for entry.

SEASON TICKET MEMBER EARLY ENTRY

Early entry is available on promotional giveaway days only. Members will be granted access 30 minutes prior to the regular gate opening times, exclusively at the Jackie Robinson Rotunda. Delta Sky360 Club members will enter via the Hodges entrance.

To streamline the process, entry lines will be organized by impact tier. Members of the Blue Tier should enter through the third base side, while Gold, Diamond, and Platinum members will enter on the first base side. This is designed to enhance our Season Ticket Members experience and ensure efficient entry on these special event days.

SEAT/SECTION NUMBERING

At Citi Field, the lower section numbers start in right field and increase as you move behind home plate up the third base line and around the left field wall. All sections in Citi Field are made up of rows; there are no "box seats." While the number of seats in each row varies, the lowest seat number in any row is always closest to home plate.

• AA, A-H, HH - Delta 360 Club Seats
• Sections 1-10 - Clover Suites
• Sections 11-19 - Clover Level Seats
• Sections 101-143 - Field Level Seats
• Sections 201-244 - Empire Suites
• Sections 301-339 - Excelsior Level Seats
• Sections 401-437 - Promenade Level Seats
• Sections 501-538 - Promenade Level Seats

SEAVER STATUE

Located on the Mets Plaza next to the Shea Stadium Home Run Apple, the Seaver Statue honors Tom Seaver, a three-time Cy Young Award winner and a member of the exclusive 300-win club, who earned the nickname “The Franchise” and led the Mets to their first World Series victory in 1969. Sculpted by William Behrends, the statue features Seaver’s iconic drop and drive delivery and is two times life-size to scale. The statue is 10 feet high from the granite pitcher’s mound and 13-1/2 feet in length. The total weight of the statue is 3,200 pounds. The granite mound came in nine separate pieces that weighed 33,600 pounds and added approximately three feet in height.

SECURITY POLICIES

In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:

1. It is illegal to consume alcoholic beverages on the sidewalks or in the parking lots surrounding the ballpark. Anyone doing so is subject to a summons.
2. Backpacks are not permitted at Citi Field, however other bags such as purses, diaper bags that are not backpack-style, tote, drawstring, fully clear backpack-style bags with no obscured inner pockets, and messenger style bags along with small soft-sided coolers are still permitted. Exceptions to this policy can be made for bags used for ADA/medical reasons by the Security Supervisor at each entry gate. All bags and hand-carried items are searched prior to entry. Items can be no larger than 16”x16”x8”. There are no bag check facilities inside Citi Field.
3. Glass bottles, all metal cans and containers, with the exception of reusable “Swell/Yeti” type metal water bottles (provided they are emptied), and hard-sided coolers are not permitted in Citi Field. Guests may bring in one, soft, plastic, factory-sealed water bottle of 20 ounces or less. Guests may also bring in one sealed, soft-sided child’s juice box per child.
   Note: Water bottles and juice boxes may not be frozen.
4. Alcoholic beverages and controlled or illegal substances may not be brought into Citi Field.
5. Other prohibited items include; but are not limited to: commercial audio/visual equipment; laser pointers; noisemaking devices; fireworks; animals (except for service animals); pepper spray/mace, lighters, and weapons.
6. Citi Field staff reserve the right to deny entry for fans who are visibly intoxicated or otherwise disorderly.
7. Disorderly fans inside Citi Field are subject to ejection by Citi Field management and arrest by the NYPD.
8. Fans interfering with play in any manner, including the throwing of objects onto the field or entering the field, are subject to ejection and arrest.
9. Fan using foul or abusive language are subject to ejection.
10. Fans are not permitted to enter or remain in Citi Field wearing verbally provocative or inflammatory clothing and are subject to ejection.
11. Drones are not permitted inside the ballpark or parking lots at any time.
12. Citi Field reserves the right to determine what items are deemed appropriate for entry.

SENSORY INCLUSION

Partnering with Kulture City, Citi Field is striving to make Mets games more inclusive and comfortable for guests with sensory processing needs. The following sensory resources are available at no charge at the Lost and Found located in the Jackie Robinson Rotunda for use during games and events:

• Light Sensitivity Sunglasses
• Noise Reducing Headphones
• Sensory Bags
• Weighted Lap Pads

A valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Citi Field team members are trained to recognize opportunities to assist with these guests’ enjoyment of the game.

SENSORY NOOK

A Sensory Nook is located on the Empire Suite Level across from Suite 229. This space is available for fans looking for a quiet area during the game. Access to this level is restricted to those whose ticket grants them access. If your ticket does not grant you access, please stop by any Fan Assistance location to obtain an all-day pass that will grant you access to this level and allow you use of the Sensory Nook.

SERVICE ANIMALS

A service animal is a working animal, not a pet. Service animals are permitted at Citi Field. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests or employees, or whose animal is not housebroken, may be asked to escort the animal off the premises. Guests are directed to see a supervisor at the Hodges VIP entrance for directions on where to go for the Service Animal relief area.

SILVER SEATS AT THE COORS LIGHT SKYLINE

The Silver Seats are located directly below the Coors Light Skyline and can be accessed via Elevator K or by walking through the Caesars Sportsbook at the Metropolitan Market.

SMOKING

Smoking, including the use of electronic cigarettes, smokeless tobacco, and vaping pens, is prohibited in Citi Field. There are no designated smoking areas, and re-entry is prohibited. Violators are subject to immediate ejection without refund and may face possible revocation of season tickets and/or future ticket privileges.

SOCIAL MEDIA

Stay connected to the Mets on social media! #LGM.

TAILGATING

Tailgating in any form is not permitted in Lot A, Lot B, or Lot G/Official Lot. Catering vehicles or equipment, ticketed or pre-sold tailgates or any other organized tailgates are not permitted in any campus lot, Bus Lot or Southfield Lot. Small personal gatherings in other lots is permitted only under the following conditions:

• Vehicle must be parked within one parking space boundary.
• ONLY allowed in front or behind a parked vehicle, but never in a parking space.
• No holding or saving spaces for other guests is permitted at any time. All parties must arrive together to get consecutive spaces.
• Tents, inclusive of tent poles, coolers, tables and grills must fit within one parking space boundary.
• Groups may only combine use of parking spaces equal to the number of vehicles in the party and all vehicles must be in consecutive spaces.
• Tailgates in front of or behind vehicles must always yield to traffic flow.
• No open flames of any type are allowed.
• Consumption of alcohol is prohibited.
• Inappropriate or dangerous behavior is not allowed.
• For security reasons, no trash bins are located in Citi Field parking lots. Guests should bag trash for pickup after the event.
• Catering vehicles or grills, pre-sold tailgates or any other organized tailgates are not permitted on any campus or Southfield lots

Failure to comply with ANY of the above conditions may result in a written summons by NYPD and/or removal from the parking lots.

TASTE OF QUEENS

Don’t miss your chance to try local cuisine at the Taste of Queens, located on the Field Level Concourse, where the Mets, in partnership with Coca-Cola, will feature two Queens-based restaurants in Citi Field’s community-focused portable on a rotating basis throughout the season. The goal of the Taste of Queens portable is to give back to the community by providing exposure for Queens-based small businesses and helping them share their story with Mets fans at Citi Field.

TICKET SALES AND SERVICES - FACILITY

BOX OFFICE TICKET WINDOWS

The main box office ticket windows at Citi Field are located on the exterior of the ballpark, on the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate and the Bullpen Gate which will be open for select events. Ticket windows are also located inside the Jackie Robinson Rotunda behind the #42.

TICKET SERVICES OFFICE

The Mets Ticket Services Office has been permanently closed and all Ticket Services needs can be fulfilled at the third base side ticket windows near the Jackie Robinson Rotunda on the exterior of the ballpark. During the offseason, all ticket windows will be closed. For ticket sales, questions and concerns, fans may call the Mets Ticket Office at (718) 507-TIXX to speak to a Ticket Office representative. You may also email Ticket_Services@nymets.com or Accessibility@nymets.com for ADA related questions.

NON-GAME DAYS DURING THE SEASON

Monday-Friday: 9:00 a.m. to 5:00 p.m. Closed Saturday and Sunday.

GAME DAYS DURING THE SEASON

Monday-Friday: 9:00 a.m. – until the end of the seventh inning. Phones will remain open until 1 hour after first pitch.

Saturday - Sunday: 9:00 A.M. until the end of the seventh Inning. Phones will remain open until 1 hour after first pitch.

GENERAL TICKET INFORMATION

LOST OR STOLEN TICKETS

All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets’ discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Ticket Services Windows along the third base side of the ballpark near the Jackie Robinson Rotunda on the day their game is scheduled.

PLAYER TICKET WINDOWS

All Player Tickets are sent digitally and can be accessed digitally through the MLB Ballpark app or My Mets Account on mets.com/mytickets. In the special circumstance that printed tickets are being left, a designated window for Mets Player Tickets and Visiting Club Player Tickets is located on the third base side of the ballpark at Ticket Window 2. Proper photo identification is required to pick up tickets. The Players Ticket Window normally closes upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at one of the Ticket Services Windows along the third base side of the Jackie Robinson Rotunda through the end of the seventh inning.

RAINOUT INFORMATION

In the event of a postponement, guests should visit Mets.com/Rain for official information regarding tickets from that postponed game.

TICKET SALES

ACCESSIBLE SEATING

Over 800 accessible seat locations are available throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets. com, the MLB Ballpark App, or by calling the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold in advance and day-of-game at all our Box Office ticket locations. All ticket window counters meet the required height of 36” for wheelchair accessibility. A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each accessible seat purchased. Additional seats will try to be found in close proximity, up to the advertised ticket limit. The purchase of tickets for accessible seating is restricted to persons who have (or are purchasing tickets for someone who has) a mobility disability or a disability that requires the use of accessible features that are provided in the accessible seating.

Accessible seating is available in the following sections:

Clover - Sections 16, G and F

Field Level – Sections 102, 104, 105, 109 – 114, 116, 119, 121-125, 129- 132, 134-136, 140, 142, and 143

Excelsior Level – Sections 303-305, 308, 312, 317, 321, 326, 328, 330, 335, and 336

Promenade Level – Sections 403, 404, 406-411, 413, 415-417, 419- 425, and 428-434

Movable Armrest Seating – Citi Field has seating locations throughout the ballpark where one of the armrests can be raised to provide guests additional sitting space. These locations are great for guests that do not require a wheelchair space or companion seat but are looking for a little more room. Seats are located immediately upon entering a section and are aisle seats. These locations can be purchased on Mets.com (click on “More seat details” when selecting seats to verify the seat has a moveable armrest) or by contacting Accessibility Services at (718) 565-4360.

ADVANCE TICKETS

Advance tickets may be purchased at designated windows on the exterior of Citi Field along the third base side of the Jackie Robinson Rotunda. Advanced Ticket Windows are only open on game days, beginning 4 hours prior to the scheduled first pitch of the game. Inside the ballpark during games, tickets may be purchased at the Advance Ticket Windows on the plaza level behind the number 42 in the Jackie Robinson Rotunda. Advance Ticket Windows normally remain open through the seventh inning (may vary for doubleheaders). MasterCard, Visa, Discover, American Express and Mets Gift Cards are accepted at all windows.

GROUP TICKET SALES

Group purchases of 15 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, phone at (718) 507-TIXX, or by email at groupsales@nymets.com. A Group Sales representative will assist in planning your group event and purchasing tickets. Group Hospitality Area packages are available as well. Please visit Mets.com/groups for more information.

INTERNET

Tickets may be purchased at Mets.com, LosMets.com or via the MLB Ballpark app using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

PARKING POLICY FOR RAINOUTS

A Pre-Paid parking pass issued for a postponed or canceled New York Mets game will receive a voucher delivered to the original purchaser's My Mets Tickets account. Fans that purchase day-of-game parking upon arrival at Citi Field can receive a voucher by following the instructions on Mets.com/parking. A parking voucher can be redeemed for a New York Mets regular season game for that same season, except where otherwise noted. A parking space is not guaranteed and is subject to availability.

PHONE

Tickets may be purchased over the phone by calling 718-507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

SEASON TICKETS, TICKET PLANS AND GROUP TICKETS

Information on purchasing Mets Season Tickets, Ticket Plans and Group Tickets is available day-of-game at the Mets Ticket Sales Tables located inside Citi Field. Sales tables open no earlier than 1 hour and 30 minutes before first pitch, and close no earlier than the third inning. Season Tickets, Ticket Plans and Group Tickets are also available by calling (718) 507-TIXX and at Mets.com.

TICKET AVAILABILITY

Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Memberships or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.

TICKET FEES

Non-refundable service fees are applicable to tickets purchased via the internet and phone.

TICKET SCANNING AND BALLPARK ENTRY

All single game tickets must be accessed digitally via the MLB Ballpark app or an individual’s My Mets Account on Mets.com/MyTickets. SMS Text tickets are available when purchasing at Citi Field Ticket Windows. PDF tickets are no longer available. Guests are encouraged to access and view their tickets prior to arriving at Citi Field. When using a mobile device please increase your screen brightness to expedite ticket scanning. Screenshots will not be accepted. For additional assistance with digital ticketing please visit Mets.com/digitaltickets or contact Ticket Services at 718-565-4360.

TICKET EXCHANGE AND REFUND POLICY

Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Parking Policy for Rainouts/Rain Out Information), and then subject to the conditions cited on the ticket and at Mets.com/rain.

WILL CALL/WILL CALL DROP-OFF WINDOWS

Fans are not permitted to leave or drop-off tickets at any designated ticket window. All tickets intended for others must be forwarded digitally through the MLB Ballpark app or through a My Mets account on mets.com/mytickets. Fans that need assistance doing so can go to any designated Citi Field Ticket Window or call Ticket Services at 718-565-4360.

THEME GAMES

Fans looking to purchase tickets for theme games should visit Mets.com/promotions.

TOURS

Citi Field features unprecedented amenities and comfort for Mets fans, sports fans, and visitors to the New York metropolitan area. The open-air ballpark connects the Mets' National League heritage to the future and to the city through a number of unique design elements. A tour of Citi Field offers fans an insider’s look at our ballpark, allowing access to the most restricted, non-public areas. Tours are offered year-round and include gameday experiences such as on-field batting practice passes. To purchase tickets and get more details about what is offered, available dates, pricing, and different tour options/packages, please visit Mets.com/Tours or email Tours@nymets.com.

TRANSPORTATION

See Parking/Transportation.

UMBRELLAS

Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.

VETERAN OF THE GAME PROGRAM

Persons interested in nominating someone for the Mets Veteran of the Game program should email veteran@nymets.com to request a nomination form and complete the paperwork for consideration.

WATER FOUNTAINS

Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Empire Suite, Excelsior and Promenade Levels.

WHEELCHAIR SEATING

See Ticket Sales and Services.

WHEELCHAIR AND STROLLER STORAGE

Fans can stop by one of the four Fan Assistance stations to store strollers and wheelchairs, or for general assistance.

• Field Level - Across from the Hyundai Club third base entrance and behind Section 142
• Excelsior Level – Behind Section 306 at the base of the Coca-Cola Corner ramp
• Promenade Level – Behind Section 412

YOUTH CAMPS

Mets Baseball and Softball Camps provide an unforgettable summer experience in locations throughout the tri-state area for boys and girls ages four through 13. Featuring the highest caliber staff, Mets Baseball and Softball Camps offers the perfect combination of instruction, competition, and fun. Every camper receives a full Mets uniform and gets to enjoy five days of professional instruction, challenges, and games. Each day features a personal character theme, teaching campers lessons on the diamond that they can utilize off the field to become more outstanding young men and women. Visit Mets.com/Camps for more information.