MLB.TV Help Center

Network Connection Troubleshooting

Verify the Network Connection on Your Xumo Device

1. In your Xumo device Menu screen, choose "Network" and then select "Network Status" to verify if you are connected to the Internet.

Refresh Your Home Network

1. Turn off your Xumo device and unplug the power cord.
2. Remove your modem and your wireless router from power for 30 seconds.
3. Power on your modem and router
4. Reboot your Xumo Device, launch the MLB app, and select a video.

Improve your Wifi Connection

1. While on a WiFi connection, you can improve your signal strength by moving your router closer to your device. Raising the height of your router will usually improve its radio signal performance.
2. Be mindful of anything that could interfere with the signal like cordless phones, baby monitors, etc. Also try limiting the amount of devices actively sharing your wifi network.

Verify Your ISP's Default Settings

1. If you ever changed your Internet Service Provider's default settings, return to the original settings.
2. If you have connected to a custom DNS setting, reset your device to your normal DNS settings.
3. Contact your Internet Service Provider for more information regarding these steps.

Additional Steps

1. Contact your Internet Service Provider if your network issues continue.

Firmware

Your supported Xumo device must have the most updated firmware from the manufacturer. Please run all system updates on your device.

Login Issues

If you are having issues accessing your stream, please verify your user name and password online at MLB.com/account or reset your password by visiting mlb.com/password Then log out and log back into your device in the "Settings" menu of the MLB app.

General Troubleshooting

Hard Reboot

1. Remove your device from its power for 30 seconds, and then turn it back on.