Group Ticket Policies

Thank you for planning your group outing at Truist Park this season! Below you will find our group and hospitality ticket policies, but if you have additional questions, please reach out to your personal Braves Representative at 404-577-9100, option 3 for further assistance. If you don't reach your Braves Representative right away, please leave a message and he or she will reach out to you in a timely manner.

Ticket Purchases

• Group discounts start at 20 or more tickets.
• A 20% non-refundable down payment is due at the time of your reservation to hold your seats or hospitality space. Full payment is due 45 days before your game date for group tickets and 90 days before your game date for hospitality spaces.
• Ticket orders are filled based on availability. Group tickets are sold on a first come, first serve basis.
• Your Braves Representative will pull the best available seating location at the time of purchase. Let your Braves Representative know if you have a preferred seating location, and they can check that seating area first.
• All group and hospitality ticket purchases will be digital tickets, we no longer offer printed tickets.
• There are no refunds on group tickets or hospitality spaces, but we do allow exchanges if completed 15 days prior to your game date for group tickets, and 30 days prior for hospitality spaces (Please see Ticket Exchanges information below).
• We suggest all add-on group ticket orders be finalized at least three weeks before the game. Add-ons are based on availability and cannot be guaranteed and subject to dynamic pricing increase.
• All group and hospitality customers are able to access their tickets via their Braves Account Manager or through the MLB Ballpark app. You will have the ability to forward tickets to all of your guests for easy access. Please download the MLB Ballpark App to streamline your digital process.

Additional Tickets

• After a group ticket order is finalized, additional tickets may be purchased, but are subject to availability and may not be with the original group. Please note, tickets are dynamically priced, so the additional tickets price may not be the same as the original order within three weeks of the game date. Your Braves Representative will pull the additional tickets as close to the original group as possible.
• There are no group discounts on the day of the game. Additional tickets, at the gate price, can be purchased through your Braves Representative up until three hours before first pitch on the day of the game. After that time, additional tickets will need to be purchased at the Truist Park ticket windows.

Payment

• Group and hospitality orders can be finalized with a check, credit card or EFT (electronic fund transfer).
• Checks should be made out to the Braves Stadium Company and sent to the attention of your Braves Representative to Truist Park, 755 Battery Ave. SE, Atlanta, GA 30339.
• We ask that the group purchase be finalized with one transaction/form of payment. We cannot take individual orders.

Handling Fee

• There is a $10 handling fee per transaction, including all additional ticket orders. If you're adding tickets to an original order, we suggest you finalize the additional tickets as one transaction, as opposed to adding tickets numerous times, which will cost $10 per transaction.

Ticket Exchanges

• Group & hospitality tickets can be exchanged for the ticket value to another 2024 regular season home game based on availability, as long as the original tickets are turned into your Braves Representative at least 15 days before your original game date for group tickets, and 30 days for hospitality tickets.
• To complete the exchange, please let your Braves Representative know the game you'd like the tickets exchanged for when you return the original tickets. The current price of the game you’d like is what will be used.
• Unfortunately, unused group or hospitality tickets cannot be refunded or exchanged.
• New tickets are subject to price change when exchanging into a different tiered game.

Game Day Ticket Issues

• For all day-of game ticket issues, please visit the Resolution Room at Truist Park located around the corner from the Right Field Gate across from the Coca-Cola Roxy. Please have your account number (located on your game ticket) ready when you enter the lobby.

Added-Value

• You can include Added Value on tickets in any area of the ballpark except for Coca-Cola Corner. Added value will be added in specific increments (ask your Braves Representative for more information).
• You are only able to add value to tickets that have not been transferred to guests. We strongly recommend added valuing at the time of initial purchase.
• Added value can be added in increments of $10, $15, $20, $25, $30, $40, $50, $75, and $100.

Parking

• Discounted parking passes are available in advance.
• We encourage groups to purchase advanced parking at the same time you finalize your game tickets.
• Advance parking is based on availability and comes on a first come, first serve basis.
• Public transit options and driving directions can be found at braves.com/parking.
• Bus Parking is available with a bus parking permit. To secure your parking permit, please reach out directly to your Braves Representative.

LED Board Messages

• All of our groups receive group recognition on the Visitors Bullpen LED Board, which will run at some point between the 2nd to 8th inning in alphabetical order.
• Please turn in your group name to your Braves Representative at the time of purchase. Group names must be received at least 5 business days in advance of your game.
• No logos or personal messages can accompany your group name, but we do have an In-Game Messaging Program available through our Community Affairs Department. More information can be found at braves.com/scoreboard.

Digital Tickets

To access your tickets, please either visit braves.com/myaccount on your mobile device (log in or sign up with your email address) OR download the MLB Ballpark app. In the MLB Ballpark app, make sure your email has been verified in the app under “My MLB Account Emails,” and your tickets should appear under “Tickets” in the app.

If there are any problems on the day of the game, please visit our Truist Park ticket resolution room in the Executive Lobby (located across from the Roxy Theatre). This area will open when gates open. You can also contact us at our main line: 404-577-9100 (Option 3).

Hospitality Areas

• No food or beverage from outside of Truist Park may be brought into the hospitality areas. All hospitality catering will go through Delaware North, our on-site catering company.
• Hospitality Catering can be reached at 404-494-1226 and Suite Catering can be reached at 404-494-1227.
• Limited decorations are allowed in private hospitality areas only, and must be discussed with your Braves Representative in advance.
  • Nothing can be placed outside of the space/suite, and no items may be adhered to the walls or doors.
  • Any signage in open-air spaces needs to be facing internally and not visible to those outside
    of the spaces, due to sponsorship policies.
  • Table top decorations are allowed, as long as they follow stadium regulations. Balloons are not allowed into the stadium.
  • For a complete list of items allowed/not allowed inside Truist Park, please visit braves.com/atoz or contact your Braves Representative.
  • If you choose to decorate your hospitality area, you're responsible for the set-up and tear down of the reserved area. You would also need to bring your decorating materials, including but not limited to zip ties, tape, etc.
• If you are having something delivered to Truist Park to be placed in your hospitality area, please have it arrive at least 48 hours before your game date with the specific hospitality space and game date written on the outside of the box. The delivery can be sent to the attention of your Braves Representative at Truist Park, 755 Battery Ave. SE, Atlanta, GA 30339. Please give your Braves Representative advance notice, and they will have the box(es) placed in your group area before gates open the day of the game.
• Hospitality Areas open when gates open, unless otherwise set up with your Account Executive. If you arrive to the ballpark for early entry, without setting up a time with your Account Executive, we cannot guarantee someone will be available to walk you to your hospitality area in advance.

Meeting Rooms

• The Braves do not provide meeting materials, including but not limited to, extension cords, AV cords, writing utensils, etc. Groups are responsible for providing these items for their group.

Pregame Incentives

• These are subject to availability and based on your final ticket numbers.
• If you have a pregame incentive reserved, but do not meet the ticket requirement, the incentive may be released.
• All of our pregame incentives are subject to change and not guaranteed due to weather and/or other circumstances outside of our control.

Complimentary Tickets

• We do not offer complimentary game tickets for bus drivers, chaperones, or tour guides.
• Everyone 3 years and older will need a paid ticket.

Autographed Memorabilia

• We are unable to provide game tickets or autographed memorabilia for raffles, auctions, etc. through the Ticket Sales Department.
• To request a donated item for your non-profit with a 501c3, please visit braves.com/donations.

Intellectual Property (logos, trademarks, etc.)

• Purchaser shall have no right to use Braves copyrights and/or trademarks (e.g. the Braves Script and Tomahawk; the Braves "A"; the Truist Park word mark or logo; and any other of the Braves' copyrights and trademarks as may be used from time to time).
• Purchaser shall not re-sell or attempt to re-sell any tickets issued to Purchaser by the Braves. Resale or attempted resale of any ticket in a manner or at a price in violation of any federal, state or local law or regulation is grounds for seizure or cancellation without refund or other compensation and may result in a criminal sanction, fine or other penalty.
• Purchaser shall not offer or otherwise utilize or use any tickets issued to it for advertising, promotion (including sweepstakes or contests) or other trade or commercial purposes.

Rainout Policy

• We don't have a set rainout policy because it varies depending on the game and other contributing factors.
• If the game is postponed due to inclement weather, someone will contact you with your ticket options.
• There are no refunds.
• Please continue to check braves.com/rainout for updated information if a game is postponed.
• There are no exchanges for weather delays. If a game reaches a full five innings, the game is considered official, and no weather policy will be implemented.

Thanks again for joining us at the ballpark this season! Please don't hesitate to contact your Braves Representative if you have additional questions or would like more clarification on some of our group policies. We appreciate your support and hope you have a great experience at Truist Park!