Access Guide for Guests With Disabilities

The Atlanta Braves are excited to offer information and resources for families to ensure attending games at Truist Park is a comfortable and fun experience for everyone!

General Information

Truist Park Address: 755 Battery Ave. Atlanta, GA 30339

Important Phone Numbers:

  • ADA Seating Department - (404) 577-9100 (Option 5)
  • Group Sales Department - (404) 577- 9100 (Option 3)
  • Ticketmaster - (800) 653-8000
  • Atlanta Braves Switchboard - (404) 614-2300
  • MARTA - (404) 848-5000
  • Cobb County Transit - (770) 427-2222

Internet:

Accessible Parking

accessibility-parking-200965

Accessible parking is available in parking lot N29 and the Red Deck. These two primary locations will offer closer and safer parking options for ADA guests, with N29 served by a shuttle for guests with accessible needs that will pick-up and drop-off at Battery Avenue just outside the Third Base Gate. A valid government issued ADA hangtag and/or license plate is required to be allowed to park in the designated parking spots. When you arrive at the lot on a game day, show your valid ADA hangtag and/or license plate to park in the designated ADA spaces. Please note, ADA spaces are available on a first come, first served basis. The shuttle service for N29 will start two-and-one-half (2.5) hours prior to first pitch, while the Red Deck opens four (4) hours prior the beginning of each game.

The Braves recommend pre-purchasing parking. Please note: there is not an option to select ADA parking when pre-purchasing parking online. Simply select lot N29 or the Red Deck when securing your parking online. If you do not see either of these options online or if you would like to connect directly to a member of our team to discuss accessible parking, please email [email protected] or call 404-577-9100 (and select option 5) to connect with our team.

Accessible Seating/Companion Seating

accessibility-seating-200967

Truist Park provides all guests requesting Accessible Seating with exceptional sightlines and adequate space to enjoy a Braves game or Special event in comfort. All of Truist Park's Accessible Seating locations are as follows: Sections 1, 4, 9, 12, 22, 25, 30, 39, 107, 111, 113, 118, 122, 130, 133, 138, 141, 144, 145, 146, 156, 213, 215, 218, 220, 231, 233, 238, 243, 313, 315, 318, 323, 329, 333, 339, 344, 346, and all private suites.

Assistive Listening Devices

assistive-listening-device-200969

Amplification devices for guests with hearing impairments are available at all Guest Services Booths. A valid ID (Driver's license or state-issued ID care) must be left in exchange for the ALD. Guest Services Booths are located at Sections 111, 218, 233 and 314.

Braves Exceptional Fans Program

The Atlanta Braves are excited to offer information and resources for families to ensure attending games is a comfortable and fun experience for everyone! We have a Social Storybook that illustrates what to expect when you come to a Braves game at Truist Park, a sensory map, dedicated Accessible Seating Specialists on staff and more. Guests who purchase tickets through the Accessible Seating Department will receive a Welcome Kit, including a special credential that says "Braves Exceptional Fan" with a spot for emergency contact information.

Welcome Kit: While at the game, families who purchased their 'Exceptional Fan' specific tickets through our Accessible Services Department will have their welcome kit delivered to them in game.

  • Exclusive Credentials: This will allow you to skip concessions lines if needed and provide a place for emergency contact information.*
  • Sensory Map: Detailed locations for fireworks, First Aid, Guest Services Booth, family restrooms, gluten-free concessions and more. Download Sensory Map (PDF)
  • Braves Fidgets
  • Please visit braves.com/exceptionalfans to find your perfect seats, receive your Welcome Kit or for more information.

Please contact the Accessible Seating Department at (404)-577-9100 (Option 5) or *[email protected]** to receive your Welcome Kit and for more information.

Captioning

closed-caption-200972

Closed Caption boards are located by the Coca-Cola under Section 347 and in Right Field under Section 312.

Dietary Restrictions

Guests with dietary restrictions are welcome to bring their own food but they must notify security upon entry.

Drop-off/Pick Up Areas

drop-off-pick-up-200975

Windy Ridge Rd serves as a drop off area but with our mobility shuttles and courtesy carts, we can accommodate guests from Braves Red Deck and Lot N29.

Electrical Outlets

electrical-outlets-200977

Truist Park has access to electrical outlets in most accessible seating locations. Electrical outlets can be found in: Sections 215, 218, 233, 238, 313, 318, 323, 333, 339, 344 and 346.

Elevators/Escalators

elevators-200979

There are seven elevators available to guests at Truist Park. All seven elevators are accessible to guests with disabilities. These elevators are located at: 1st Base Gate, 3rd Base Gate, Left Field Gate, Terrapin Taproom and Hope and Will's Sandlot (by the Home Depot Clubhouse).

Emergency Evacuation

All full-time and seasonal staff go through a safety training with our Stadium Operations Manager to learn how to care for all guests safely in any emergency.

Fan Texting

To request assistance in the ballpark, text 'Braves issue and location" to 69050. Text STOP to cancel or HELP for info. Message and data rates may apply.

First Aid

first-aid-200983

The first aid stations are located at the Right Field Gate, Section 242 and Section 314. They are staffed with nurses and EMTs to respond to all guests' needs before, during and after the game. Please contact the nearest Usher, or Guest Services Representative should you require assistance.

Guest Services

guest-services-200985

Should you require any additional information or assistance, please visit our Guest Services Booths at Sections 111 and 314. The Guest Services representatives will assist you with all questions, problems, lost and found items, guest suggestions and lost children/parents.

Interpreting & Translating Services

interpreting-services-200987

We have multiple staff members who speak or sign a multitude of languages. If you need a translator or an interpreter, you may either notify your usher or go to Guest Services 111.

Noise Cancelling Headphones

Noise cancelling headphones can be found at Guest Services 111.

Private Luxury Suites and Party Suites

All private suites and party suites are accessible. All suites have versatility for wheelchairs, scooters and padded folding chairs.

Public Transportation

MARTA accommodates for guests with disabilities. For further information, please contact MARTA customer service at 404-848-5000 or visit https://www.itsmarta.com/marta-mobility.aspx.

Cobb Linc

Around the Cumberland Area

Take the Circulator Blue or Circulator Green. Both travel directly to The Battery Atlanta & Truist Park and are free of charge.

  • Blue Service Hours (Monday-Saturday): 12 p.m. - 2 a.m.
  • Green Service Hours (Monday-Saturday): 12 p.m. - 2 a.m.
  • Frequency: 30 min on weekdays and every hour on Saturdays

From the Marietta Park and Ride Lot

Take CobbLinc's Route 10 to the bus stop located at Cobb Parkway and Cumberland Parkway. From this stop, it will be about a 10-minute walk (approximately 0.5 miles) to the stadium. Walk south on Cobb Parkway and turn left onto Windy Ridge Parkway. Continue walking east along Windy Ridge Parkway to The Battery Atlanta and Truist Park.

  • Service Hours (Monday-Saturday): 5 a.m. - 12:50 a.m.

From MARTA's Arts Center

Take the CobbLinc Route 10 to the bus stop located at Cobb Parkway and Windy Ridge Parkway. It will be about a 7-minute walk (approximately 0.3 miles) to the stadium. Walk south on Cobb Parkway and turn left onto Windy Ridge Parkway. Continue walking along east Windy Ridge Parkway to The Battery Atlanta and Truist Park.

  • Service Hours (Monday-Saturday): 5:30 a.m. - 12:30 a.m.

Please note that CobbLinc 10 does not run on Sundays.

Hopper

The Hopper is an autonomous shuttle pilot program connecting Truist Park and the Battery Atlanta with the Cobb Galleria Centre. On select game days, the Cumberland Hopper will provide complimentary shuttle service via the I-285 Transit and Pedestrian Bridge.

For more information on the pilot program, as well as schedules and locations, please visit https://cumberlandsweep.org/.

MARTA

You may board MARTA Bus 12 at the Midtown MARTA Station that travels to Cumberland Mall. Once you have arrived at the Cumberland Mall Transfer Center - please take the Cumberland Circular Shuttle (either blue or green route) to reach The Battery Atlanta & Truist Park.

Quiet Room

All of our first aid locations, our elevator lobbies at sections 120 and 137, Guest Services booths at sections 218 and 233, and the "kid's area" of the nursing lounge (Section 141) will accommodate as quiet spaces. We also suggest Monument Garden after first pitch as an alternative due to the water feature.

Restrooms/Family Restrooms

restrooms-200993

All restrooms throughout the ballpark are ADA accessible. Family restrooms may be found in: Hope & Will's Sandlot, Sections 148/149. 138/140, 128, 122, 112, 216, 241, 312, 329/330 & 345.

Seating Chart

Truist Park Seating Chart

For more detailed information, visit the Truist Park Seating Chart.

Service Animals Policy

service-animals-200996

We welcome trained service animals recognized by federal law at Truist Park. "Service Animals" are defined as dogs (or in some cases, miniature horses) that are individually trained to do work or perform tasks for people with disabilities. Service animals must be leashed and under the control of their handler at all times. We ask that handlers connect with a member of the Truist Park Greeter or Security teams if they need to relieve their service animal after being admitted to the Truist Park event. There is an exit and re-entry process and Braves staff can assist with this at all Truist Park gates.

Ticket Information

tickets-200998

Accessible seating is available through the Atlanta Braves ticket office. When purchasing tickets please inform an accessible seating specialist of any specific accommodations you may require. All accessible tickets are on a first come, first serve basis.

A-List Memberships: Please contact our Accessible Seating Department at 404-577-9100 (Option 5) to learn more of A-List membership opportunities.

Individual Game Tickets: For information on accessible seating for Individual games, please contact the Accessible Seating Department at (404) 577-9100 (Option 5) or [email protected]. Our Accessible Seating Specialists are committed to accommodating each guest with reasonable and appropriate accommodations based on everyone's needs. Accessible seating may also be purchased at the Truist Park Ticket Windows, located off of 755 Battery Ave. next to the Right Field Gate, prior to entering the game. All windows and counters are built in compliance to ADA regulations.

Group Tickets: Accessible seating for groups of 20 or more is available throughout the ballpark. Prior arrangements must be made to assure adequate accommodations, including seat locations for companions not requiring accessible accommodations. All seating is subject to availability. For pricing and availability please call the Group Sales Department at (404) 577-9100 (Option 3).

Water Fountains

water-fountain-201000

All water fountains are accessible.

Wheelchair Services

accessibility-seating-201002

For those individuals who require assistance from the gates to their seats, complimentary wheelchair services are available. Contact any Braves employee to have a wheelchair attendant assist you. Guests utilizing the wheelchair assistance will receive a ticket from their attendant to arrange a postgame pick-up time. Wheelchair service is provided on a first-come, first-served basis and no reservations are accepted. Contact any Braves employee should you need assistance with wheelchairs during or after the game and an attendant will come to your location.

Comments/Suggestions/Questions

The Atlanta Braves are proud to say that Truist Park is a facility where all guests may come and enjoy Braves baseball. If you would like further information on accessible services, please contact our Accessible Seating Department at [email protected] or (404) 577-9100 (Option 5).

Inside Truist Park