Sutter Health Park A-Z Guide

Looking for specific details on how things work at Sutter Health Park? Our A-to-Z Guide can answer your questions! The information below pertains to regular season games.

This guide is designed to assist our fans by presenting information about offerings and policies at the ballpark. The information is presented in alphabetical order for your ease of use.

ALCOHOL

California State liquor laws prohibit guests from bringing alcoholic beverages into or out of the ballpark. The only alcohol permitted on the premises must be purchased and/or dispensed by authorized servers. Must be 21 or older to purchase alcoholic beverages. Guests who appear to be under the age of 40 will be required to show approved identification. Only “Bona Fide” identification that is currently valid (not expired), issued by a Government Agency, and containing the following will be accepted: name of the person, photograph, physical description, and date of birth.

No guest will be served more than two alcoholic beverages at any time. Alcoholic beverage sales on the concourse level will be cut off at the first pitch of the eighth inning.

When placing a mobile order, guests will be limited to two alcoholic beverages per order and must be prepared to show ID upon pickup.

ANIMALS

Certified service animals are allowed into the ballpark. All other animals are prohibited.

SERVICE DOG DEFINITION

According to ADA.GOV, Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Under the Americans with Disabilities Act (ADA), businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go. In order to ensure the dogs entering the ballpark are Service Animals according to this law, our Guest Attendants may ask the following two (2) questions:

• Is the animal required because of a disability?
• What work or task has the animal been trained to perform?

For additional information on ADA access, please click HERE.

ATMs

ATMs are not available. The ballpark in West Sacramento is a cashless facility, and all major debit and credit cards will be accepted for payment.

AUTOGRAPHS

Autographs may be requested inside the ballpark near the field pre and postgame. Please be courteous and respectful to the players and coaches as well as guests possessing tickets in autograph areas. If you are seeking autographs in a seating section other than your own, you may be asked to proceed to your designated seating section.

BABY-CHANGING AREAS

Baby-changing stations are located in every restroom at the ballpark. Please refer to the stadium map for restroom locations. In addition, there are two family restrooms located on the concourse at Sections 106 and 117 and one on the suite level across from Suite 24.

BAG SEARCH

All bags must adhere to the "CLEAR BAG POLICY" and are subject to search upon entry and within the ballpark. Prohibited items should be disposed of in the trash or recycle containers or may be returned to one’s vehicle. (See PROHIBITED ITEMS)

BANNERS, SIGNAGE, AND FLAGS

Banners and signs of any size are not permitted. The A’s reserve the right for their staff to remove any banners or signs of any kind.

BATTING PRACTICE

General gates for A’s games open 1.5 hours before game time and 2 hours for season ticket members, allowing guests to view infield practice for the visiting team. Gate times and team practice times are subject to change.

BEVERAGES, BOTTLES, AND CANS

Guests are not allowed to bring any outside beverages, cans, or bottles into the ballpark with the exception of the following items: unopened, soft-sided containers of drinks such as water, small milk cartons, juice boxes or pouches, baby formula, bottles, baby food for children, and medication or other special needs. Please note that permitted sealed bottled water only applies to water without ANYTHING added to it. Sports drinks or other flavored waters are not allowed. Reusable beverage containers are permitted inside the stadium so long as they are empty. Permission to enter the stadium with any beverage is at the discretion of security or front office personnel.

BICYCLE VALET

The ballpark in West Sacramento offers a complimentary bike valet, subject to availability, located on Ballpark Drive.

BOOSTER SEATS

Booster seats are available for ticketed children and may be checked out, free of charge, from the Guest Services Office located on the concourse behind Section 112. Guests will be required to leave either their driver’s license or major credit card as collateral.

BROADCASTSTV: All games will be broadcast locally on NBC Sports California. Check your local listings and TV service provider, as well as our How To Watch page.

Radio: All games can be heard terrestrially in Sacramento on Talk 650 AM KSTE, athletics.com/AsCast, or on the iHeart mobile app.

CAMERA AND VIDEO EQUIPMENT

Guests are welcome to bring still and handheld video cameras into the ballpark as long as the equipment does not interfere with other guests' enjoyment of the game. No professional and/or commercial cameras with interchangeable or detachable lenses. Guests are not allowed to reproduce or re-broadcast any film or videotape of The Athletics games for commercial purposes without written permission from The Athletics. They reserve the right to require patrons to put cameras or video equipment away.

CHILDREN

Children 24 months and younger do not need a ticket for entry into an A’s game; however, they must sit on the lap of an accompanying adult and will not be reserved a seat. Children two years of age and older must have a ticket.

CLEAR BAG POLICY

Sutter Health Park's policy is that all bags be subject to search upon entry, and within the ballpark. Please place all belongings in a clear plastic bag to help ensure fan and staff safety and to expedite your experience at the gates.

CODE OF CONDUCT

The Athletics are committed to creating a safe, comfortable, and enjoyable environment. Our staff is here to proactively assist our guests and to help ensure a positive family entertainment experience:

• Guests will follow the specified policies regarding carry-in items.
• Guests are subject to metal detection screening.
• Guests will allow any acknowledged representative at the gate of entrance to search items being brought into the stadium.
• Guests will show their ticket when requested and sit only in their ticketed seat.
• Guests will not disrupt the progress of the game by interfering with play or entering the playing field.
• Guests will not use betting-related, abusive fan speech and behavior that is directed at Players, Players’ family members, Club personnel, or umpires.
• Guests will not use foul language, make obscene gestures, or wear inappropriate clothing.
• Guests will refrain from smoking in any area of the facility (including consumption of e-cigarettes/vaping).
• Guests will refrain from displays of affection that are inappropriate in a public setting and family environment.
• Guests who are overly impaired or intoxicated will be handled in a prompt and safe manner.
• Guests are not permitted to bring outside alcohol into the stadium at any time. Those in violation are subject to immediate ejection from the facility.

Abusive Fan Behavior - Use of Derogatory Language

The Athletics are committed to creating a safe, comfortable, and enjoyable environment for our fans, players, coaches, and staff. We will not tolerate the use of derogatory or offensive language about a person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin at the ballpark.

The Athletics reserve the right to determine what constitutes unacceptable behavior. Any guest that fails to comply with any of the above stated policies or engages in unacceptable behavior is subject to ejection from the stadium and/or arrest.

CONCESSIONS

Legends Hospitality manages all fixed and portable concession stands at A’s games. Concessions storefronts and portables feature unique and delicious food options and all of your traditional ballpark favorites. Gluten-free and vegan options are marked on menus where available.

Also featured is a varied selection of local microbrew, import, and domestic beer and other alcoholic beverages, which may be purchased until the first pitch of the eighth inning. Non-alcoholic beverages include a variety of soda, water, fresh-squeezed lemonade, and other refreshing drinks.

For more information on Food & Beverage click HERE.

DISABLED GUEST SERVICES

The ballpark is West Sacramento meets all structural and service requirements as stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our disabled guests:

DROP-OFF

There is a drop-off zone located at 7th street and Cabaldon Parkway.

DISABLED PARKING

A limited amount of on-site disabled parking is available on a first-come, first-served basis in the VIP Green Lot and Main Lot. Guests parking in all lots can catch a shuttle back to the drop-off zone in front of the stadium. You must have a valid ADA placard visible upon entrance to the lot. If you have questions about disabled parking, please call ACE Parking at (415) 398-1900.

DISABLED SEATING

Wheelchair and companion seating is offered on every level and in all price categories of the stadium, subject to availability. Every seating section is wheelchair-accessible, and electric outlets are provided at many of the wheelchair seating areas for use in charging power wheelchairs and electronic communication devices. For additional information regarding disabled seating, please contact the ticket office at 916-371-4487 or email tickets@sutterhealthpark.com.

For additional information on ADA access, please click HERE.

ELEVATOR

An elevator is located on the stadium concourse at Section 112 for wheelchair access to the Field Level and the suite level.

EXIT AND RE- ENTRY

Re-entry to the ballpark is not permitted.

FAMILY RESTROOMS

The ballpark in West Sacramento has three family restrooms, two located on the concourse at Sections 106 and 117 and one located on the suite level across from Suite 24. All family restrooms are equipped with baby-changing stations and are wheelchair accessible.

FAN MAIL

Cards and letters to players and personnel can be sent to:

Player’s Name

c/o Athletics Baseball

400 Ballpark Drive

West Sacramento, CA 95691-2824

FIELD ACCESS

Only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed and subject to arrest and prosecution.

FIREWORKS

Select games may feature postgame fireworks displays. Fireworks may be observed from your original game ticket location until the conclusion of the show.

FIRST AID

The First Aid Station is located on the concourse at Section 112. If first aid assistance is needed, please go to the First Aid Station or contact the nearest Guest Services representative.

FOOD

No outside food or beverage is permitted into the ballpark. Fans will be allowed to bring in reasonably sized bags of peanuts and/or sunflower seeds only. No exceptions other than those outlined above in “Beverages, Bottles and Cans”.

For more information on Food & Beverage click HERE.

FOUL AND HOME RUN BALLS

Guests may keep any balls hit into the stands. Batted balls can be dangerous, so we ask that guests stay alert at all times, even when out of their seats. When attempting to catch a foul or home run ball, please do not interfere with the game in progress, and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection and will be subject to arrest and prosecution.

GATE TIMES AND ENTRANCES

There are two main entrances to the ballpark in West Sacramento. The Main Gate (SW corner of Ballpark Drive and 5th Street) and the Right Field Gate (SE corner of Ballpark Drive and Riverfront Street).

Guests holding a ticket for Premium Seating may enter through the premium entrance located to the left of the box office.

General Ballpark Gates open 1.5 hours prior to game time and 2 hours prior to game time for Season Ticket Members. Gate times are subject to change and will be updated on the website in the event of a change.

GIVEAWAYS

Giveaways will be distributed at the Main Gate, Premium Entrance and Right Field Gate. Giveaways will not be distributed at the Elysian Landing entrance.

Only one giveaway item per person will be given to the bearer of the ticket upon entering the stadium. Children two (2) years of age or younger who do not have a valid ticket will be allowed to enter the stadium but will not be eligible to receive an item. Giveaways are available while supplies last at the guest’s point of entry.

Please be sure to obtain your item upon entering the stadium and before leaving the distribution area. Any guest who approaches the distribution area or the distribution staff after entering the ballpark area will be denied an item. The ballpark in West Sacramento is not responsible for lost or stolen items, and they will not be replaced.

Guests are not permitted to bring in large quantities of previous bobblehead giveaways to exchange with fans upon entering the stadium. Guests who are seen conducting this act will politely be asked to cease their actions and put their bobbleheads in their vehicle.

GUEST SERVICE ESCORTS

Escorts are available for guests with disabilities or anyone who may need assistance entering and exiting the stadium. Our escorts will meet a guest at the drop-off area and assist the guest into the stadium and to their seat. The escort will then meet the guests at the end of the event and assist them back to the drop-off area. The escorts are stationed at the drop-off zone.

GUEST SERVICES OFFICE

The Guest Services Office is located on the Concourse Level at Section 112. This office is open from gate time through approximately a half hour after the event’s conclusion. Guests will find a number of services, including lost and found, child booster seats, taxi service, guest assistance, and reporting lost children.

HOSPITALITY SPACES

The ballpark in West Sacramento can accommodate groups of 20 – 130 with food & beverage options in select open-air hospitality areas including the Rooftop, Porch, and Sky River Casino Solon Club. To review available options, please click here.

ICE CHESTS AND COOLERS

Guests are not permitted to bring ice chests or coolers larger than 16x16x8 into the ballpark unless for medical purposes. All prohibited items should be discarded or may be returned to one’s vehicle.

KID'S PLAY ZONE - JAMBA WHIRL'D

Located behind Toyota Home Run Hill is Jamba Whirl'd. The kids play area features a Tower Bridge replica play structure, misting pad, and a Wiffle ball field for all our young fans to enjoy. Jamba Whirl’d is open and free of charge to all children who attend games.

KIDS RUN THE BASES

All kids 12 and under are invited to run the bases following every Sunday game. The line will start above Section 104/105. This line will close 15 minutes after the game's final out.

LASER POINTERS

The use of laser pointers is strictly prohibited at the ballpark and will result in confiscation of the laser pointer and possible ejection.

LAWN SEATING AREA

Seating on Toyota Home Run Hill is General Admission. Fans holding tickets for the lawn are encouraged to arrive early for the best seating.

Lawn chairs, blankets, and towels are permitted. To ensure clear sightlines for all guests, only low-back lawn chairs with a seat no higher than 9" off the ground are allowed.

Umbrellas are permitted; however, considering the safety and sightlines of others, we ask that guests using umbrellas sit in the upper portion of the lawn areas. In the event that an umbrella interferes with the view of another guest, you will be asked to close the umbrella.

LOST AND FOUND

Items found in or around the ballpark during events should be turned in to the Guest Services Office located on the concourse at Section 112. Any lost and found items will be stored for 30 days. Every effort will be made to return the item to its owner, but if an item has been stored for 30 days and has not been claimed, the ballpark in West Sacramento reserves the right to remit to charity or otherwise dispose of it.

Lost and found items can be picked up at the Administrative Office during the hours of 9 a.m. to 5 p.m., Monday through Friday. All calls and questions regarding the lost and found should be forwarded to the Guest Services Department at (916) 376-4700.

LOST CHILDREN

A lost child should be taken to the Guest Services Office located on the concourse at Section 112. If you become separated from your child, please contact the nearest Guest Services representative or go to the Guest Services Office.

MAPS

Stadium map and parking map.

MERCHANDISE - ON DECK SHOP

The On Deck Shop is located at the Home Plate Entrance of the stadium. A wide range of merchandise for the featured home team each game is available on-site. Merchandise can also be purchased online at www.mlbshop.com/athletics.

NOISEMAKERS

For the comfort and enjoyment of our guests, noisemakers of any type, including air horns and cowbells, are prohibited at the ballpark in West Sacramento.

PARKING AND TRANSPORTATION

Click here to view complete Parking and Transportation information for A’s games.

PHOTOSENSITIVITY WARNING

The ballpark in West Sacramento has a modern LED field light system that features a sequence of flashing lights that may affect guests who are susceptible to photosensitive epilepsy or other photo sensitivities.

PROHIBITED ITEMS

In the interest of guest safety and enjoyment, the A's reserve the right to prevent certain items from being brought into the venue. A complete list of prohibited items can be found HERE.

PERMITTED ITEMS:

• Folding lawn or beach-style chairs (no higher than 9 inches off the ground) for guests holding a ticket for Toyota Home Run Hill. See LAWN SEATING AREA above.
• Baby formula, bottles, and baby food
• Clear bags, as defined in the "CLEAR BAG POLICY." Non-clear diaper bags are permitted and subject to search.
• Medications
• Unopened, soft-sided containers of drinks such as small milk cartons, bottled water, and juice boxes or pouches for children only. Reusable beverage containers are permitted inside the stadium so long as they are empty. (see BEVERAGES, BOTTLES & CANS above for more information)
• Still and video cameras (see CAMERA AND VIDEO EQUIPMENT section above)
• Binoculars
• Seat cushions
• Umbrellas for guests holding a ticket for Toyota Home Run Hill (subject to size restrictions and must not interfere with other guests)
• Brooms (subject to size restrictions)
• Fold-up strollers

RAIN DELAYS/RAINOUT POLICY

The right to postpone the playing of a game is vested in the home club except for the final series between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed, or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. During rain delays, updates are given through PA announcements and messages on the A’s video board.

For more information, visit athletics.com/rainout.

RESALE OF TICKETS

The City of West Sacramento and Sutter Health Park prohibit the resale of tickets on property. This includes all surrounding grounds and parking areas.

RESTROOMS

Restrooms are available on all levels of the ballpark and are located on the concourse behind sections 106 & 117 and on the suite level across suites 1, 2, & 24 as well as within the Diamond View Dugout at Field Level. All restrooms have diaper-changing tables and are accessible to guests with disabilities.

SMOKING POLICY

The ballpark in West Sacramento is a smoke-free facility and all smoking, including vaping, is prohibited throughout the entire ballpark.

SUITES

Luxury suites are available on a nightly or season-long rental basis. These spaces can accommodate a minimum of 20 guests and up to 100. Click here to learn more or call 916.371.HITS (4487) to book.

TAILGATING

Tailgating is permitted in parking lots as long as it is confined to your parking space and does not interfere with parking procedures. In accordance with West Sacramento City Ordinance, guests may not consume alcohol in the parking lots or in their vehicles, nor may they possess an open container of alcohol. For more information, please visit the City of West Sacramento page.

TICKETS

To manage your mobile tickets, visit My A’s Tickets or download the MLB Ballpark app. Tickets may also be purchased through the MLB Ballpark app. You may click on the TICKETS tab to purchase.

During events, tickets can be purchased at the Advance Ticket Window, located on the Concourse Level behind Section 112. Accessible seating is available for all A’s games and can be purchased through athletics.com or by visiting the Ticket Office. All sales are final. There are no refunds or exchanges for individual game tickets.

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the stadium. The ballpark in West Sacramento does not provide weapon lockers and will not check weapons at Guest Services or Security. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in the possession of the items listed above will be asked to remove the item from the stadium or dispose of it. Guests who refuse to comply will be ejected from the stadium and may be subject to arrest. Click here to review a list of all PROHIBITTED ITEMS.