2021 Season Ticket Renewals | FAQs

If you have a question, we look to answer it here. If you still have questions, don’t hesitate to reach out to our Season Ticket Services Department at 713-259-8300 or [email protected] or by contacting your Account Manager directly.

Who is my Account Manager and how do I contact them?

Your Account Manager’s contact information is included in the initial renewal email that you should have received on Thursday, July 9, 2020. Additionally, you should be receiving emails from your Account Manager regarding the 2020 and 2021 Seasons. If you are still not sure who your Account Manager is you can email [email protected] for assistance.

How do I see my account credit?

While we continue to work to make your account credit balance available for you to see in your online account, you can contact your Account Manager to get the current amount of credit on your account and discuss how that will be applied to your 2021 Season Tickets.

How do I see my payment plan?

You can see your current payment plan by logging in to www.astros.com/mytickets, clicking “Renewal/Make Payments” on the left side of the screen and then “Scheduled Payments.” Below is the breakdown of the 2021 Payment Plan:

• August 3rd – 20%
• September 1st – 20%
• October 1st – 15%
• November 2nd – 15%
• January 4th – 10%
• February 1st – 10%
• March 1st – 10%

How do I get a refund of my credit?

Please contact your Account Manager directly to discuss all renewal and refund options.

How can I change my seats?

Renew your seats through the Auto-Renewal program and you will automatically be invited to our annual Select-A-Seat event in the offseason leading up to the 2021 season. If you have questions about changing your seats, please reach out to your Account Manager.

How do I upgrade or add on seats for 2021?

In order to add seats for 2021, please reach out directly to your Account Manager. For seat upgrades, we will invite all renewed accounts to our annual Select-A-Seat event in the offseason leading up to the 2021 season. We will tag our best available open inventory for 2021 and you will get the first chance to upgrade into a new location.

How can I add parking for 2021?

Call your Account Manager at (713) 259-8300 to add a parking pass.

When is my renewal deadline?

The deadline to opt out of autorenewal is 11:59pm on July 30, 2020.

The deadline to renew for those not on autorenewal is August 3, 2020.

How do I renew my tickets online?

If you’re signed up for autorenewal then no action will be required for you to renew. You will automatically be renewed on a 7-month payment plan beginning on August 3, 2020. If you are not signed up on autorenewal, your payment in full will be due by August 3, 2020. If you are not signed up on autorenewal but would like to take advantage of the Astros flexible payment plan, please reach out to your Account Manager to discuss your options today.

How can I receive printed tickets?

Due to safety precautions related to COVID-19, we are not going to be offering printed tickets in 2021. All Houston Astros tickets will be available digitally via the free MLB Ballpark app on your smart device. You can learn more here.

How can I purchase all 2021 giveaways?

If you purchased a 2020 Promo Pack, then that purchase will automatically roll over toward the 2021 Promo Pack purchase. If you would like to receive a refund for your 2020 purchase, please reach out to your Account Manager.

All renewed Astros Season Ticket Holders will have the opportunity to add a 2021 Promo Pack through a Special Offer from September 1st to September 30th. Limit 4 Promo Packs per account. Each Promo Pack costs $350.

Can I sell my Season Tickets on a Third-Party Website?

Season Ticket Holders can only post 50% or less of their tickets for sale on third party websites. If you post more than 50% of your tickets, you will be considered a Ticket Broker and your tickets will be revoked. Please refer to our terms & conditions at www.astros.com/ticketpolicies.

What if my card is declined?

Your Account Manager will call you within a week to get an updated card for your Payment Plan. Please update your credit card on the payment tab to avoid any declines.

What if I pay with a check?

We accept checks for payment, but you will need to put a card on file that will be charged only if we do not receive your check by the scheduled payment date.

What if I don’t want to renew?

You will have 21 days to opt-out of the Auto-Renewal program. During the 21 day opt-out period, you may visit www.astros.com/sthcancellation to cancel your Season Tickets. Make sure you do this by July 30, 2020 at 11:59pm CT.

My partners and I split the payments; how will our cards be charged?

We will need one main card to be on file to be charged for the Auto-Renewal payments. If you prefer to split the payments up, your partners will need to make payments on the payment tab before each payment date to make the separate payments. If a payment is not received, the main card on file will be charged for the remaining balance.