Mobile Ticketing | FAQs

• Overview
• Account Set Up & Accessing Tickets
• Ticket Wallet
• Mobile Ticket Barcode
• Ticket Forwarding
• Mobile Ticket Purchase
• Season Ticket Holder Specific Questions

What is the MLB Ballpark app?

The official MLB Ballpark app is your mobile app companion for buying game tickets, planning your visit, and attending live games at Minute Maid Park. The Ballpark app is a must for the fan who wants to stay informed and connected with their favorite team. The Ballpark app lets you access and manage your digital tickets, easily forward tickets, browse team schedules, view interactive ballpark maps, enjoy the MLB-exclusive Photo Creator, and much more! Plus, you can chronicle your own personal history, creating an archive of your personal experiences at Major League Baseball stadiums.

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What are the benefits of using the MLB Ballpark app?

The MLB Ballpark app lets you access and manage your digital tickets, easily forward tickets, browse team schedules, view interactive ballpark maps, enjoy the MLB-exclusive Photo Creator, and much more!

What devices are compatible with the MLB Ballpark app?

For Apple device users, please click here for more information. For Android users, please click here for more information. If you do not have a supported device or need assistance, contact us at [email protected] or 1-877-9ASTROS.

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly through the MLB Ballpark app or any Astros.com webpage from the top navigation bar.

How do I access tickets I purchased?

To view your tickets:

1. Open the MLB Ballpark app on your phone
2. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets
3. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Profile icon gear from the top left hand corner of the Home tab, tapping on My MLB Account Emails, where you can have a verification email sent to the email address you used to purchase your tickets.
4. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark

That's it! All of your tickets will be available in the Tickets tab's Wallet or on the Home tab on the day of the game!

How do I locate my Astros ticket account?

An Astros ticket account number is automatically created when you have Astros tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by visiting your profile in the top left-hand corner of the ‘Home’ tab, and then selecting the ‘Ticket Accounts’ tab.

If you are having trouble locating or accessing your ticket account, please contact us at [email protected] or 1-877-9ASTROS.

Is my MLB account the same as my Astros ticket account?

Your MLB account provides you access to your tickets at Astros.com in the My Astros Tickets portal and also in the MLB Ballpark app.

A ticket account number is automatically created when you purchase Astros tickets, online or offline. You can find your ticket account number in the MLB Ballpark app by visiting your profile in the top left-hand corner of the ‘Today’ tab, and then selecting the ‘Ticket Accounts’ tab.

What if I don't receive the confirmation email or my Astros tickets are not found?

Make sure you entered your email address correctly and it is the email address that you used to purchase your Astros tickets. If you still do not see your tickets in the ‘Tickets’ tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at [email protected] or 1-877-9ASTROS.

I linked my Astros ticket account and MLB account in the past. Do I need to verify my email address to access tickets?

No. If you have previously linked your Astros ticket account and MLB account, or verified the email address associated with your MLB account, the MLB Ballpark app will recognize that your email address is verified.

How do I find tickets that I purchased with another one of my email addresses?

You can find tickets that you purchased with another email address by visiting your profile in the top left-hand corner of the ‘Home’ tab, tapping ‘My MLB Account Emails’, and entering the email address associated with your ticket purchase in the ‘Add Another Email’ field. An email will be sent to the email address. You will be required to verify that you want to associate it with the MLB account that you’re logged in to the MLB Ballpark app with. After verifying the association, you will be able to access and manage all tickets associated with your secondary email address.

My email address is verified, I see a ticket account number in the Ticket Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

You may need to refresh your Ticket wallet by pulling down on the screen to see updated ticket inventory.

If your Astros tickets were originally forwarded to you by another MLB Ballpark app user, the original sender may have canceled the forward. You should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Wallet, contact us at [email protected] or 1-877-9ASTROS.

Can I purchase tickets via the MLB Ballpark app?

Purchasing seats is now easier than ever in the MLB Ballpark app. Select your game and browse available options from the Buy Tickets tab. Most single game tickets will be available for purchase via the MLB Ballpark app. Currently, large group and premier rental tickets will not be available for purchase via the MLB Ballpark app.

What is the Ticket Wallet?

The Wallet tab provides you with quick access and management of all of your MLB tickets. After downloading the MLB Ballpark app, click the ‘Tickets’ icon on the bottom navigation bar to open your wallet and see all of the tickets you own.

Can I see all my tickets for all teams within the Wallet, or just one team at a time?

You will be able to access your tickets to any MLB team’s game or event as long as you used the same MLB account or email address to purchase the tickets.

Which types of tickets will be displayed in the MLB Ballpark app?

The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Wallet. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded with a cancel button in place of the barcode.

Where can I see more event details about the game?

In the team page accessed via the bottom navigation bar, you can find detailed information about the day's event.

What if I cannot find tickets I purchased or tickets that were forwarded to me?

First confirm that the tickets were purchased with an email address that is verified on the My MLB Account Emails page which is accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails.

Next, confirm that an Astros ticket account is displaying on the My Ticket Accounts page. If there is not an Astros ticket account listed, and you're certain that the email address you have verified in MLB Account is correct then please contact us at [email protected] or 1-877-9ASTROS.

Note that you may need to refresh your Tickets tab by pulling down on the screen to see updated ticket inventory. If your Astros tickets were originally forwarded to you by another Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets you believe should be appearing in your Tickets tab, contact us at [email protected] or 1-877-9ASTROS.

Will large group tickets with 15 or more tickets and premier rental tickets be listed in the Wallet in the MLB Ballpark app?

Yes.

When will the tickets I purchase be listed in the Wallet of the MLB Ballpark app?

Once Astros tickets are purchased, your tickets will automatically appear in the Wallet within the MLB Ballpark app.

Can I still print my Astros tickets at home?

No, to improve security and reduce the risk of ticket fraud, print-at-home tickets in any form are no longer accepted for entry at Minute Maid Park.

What is a Mobile Ticket Barcode?

Each ticket has a mobile ticket barcode that must be scanned for entry into Minute Maid Park via your mobile device. Within the Wallet, you can tap on an individual ticket to view its barcode. For entry to Minute Maid Park, present your mobile device with the mobile barcode open and available to scan.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Wallet to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed along with access to the terms and conditions governing your ticket.

Why is my ticket barcode not showing in the MLB Ballpark app?

There are several reasons why your barcode may not be available including that you forwarded the ticket, the ticket had been forwarded to you and has since been canceled or recalled, or you are a group or premier buyer and the ticket status has changed.

For further assistance, contact us at [email protected] or 1-877-9ASTROS for assistance.

What should I do if I need to enter Minute Maid Park for the start of the game and the rest of my group is not here yet?

You can easily forward tickets to friends via the MLB Ballpark app up to two hours after the start of that day's game as long as the tickets have not already been scanned in for entry at Minute Maid Park.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted for entry to Astros games at Minute Maid Park. Tickets purchased directly from the Astros must be presented within the MLB Ballpark app. Fans may be asked to "refresh" their ticket in the MLB Ballpark app in order to prove it is valid. All tickets purchased directly from StubHub will appear in the MLB Ballpark app and can be scanned for entry via the app. Copies of barcodes presented through other third-party applications, screenshots or print-outs will not be accepted at Minute Maid Park.

Can I use Apple Wallet for my Astros tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app you can tap the “Add to Wallet” button to add your ticket to Apple Wallet.

Can I use Google Pay for my Astros tickets?

No. Support for adding tickets to Google Pay is not yet available from the MLB Ballpark app.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. Please note, cracked screens may impact your barcode's ability to scan. The barcode displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app, visit the Minute Maid Park Ticket Office.

Only mobile tickets generated from the MLB Ballpark app and StubHub app will be accepted. Copies of barcodes presented through other third-party applications, screenshots or print outs will not be accepted at Minute Maid Park.

What if I lose connectivity after I've retrieved my tickets?

As long as you have previously viewed your tickets, you will still be able to view your tickets in the MLB Ballpark app even with low connectivity. We recommend viewing and loading your tickets prior to arriving at Minute Maid Park to ensure they are accessible regardless of connectivity.

If I access my tickets from the MLB Ballpark app, can I still have them printed at a Will Call window?

Since tickets retrieved within the MLB Ballpark app will now be considered printed, the tickets will not be available for pickup at Will Call. You should present the ticket displayed in the MLB Ballpark app on your mobile device for entry at the gate. If you are unable to access your ticket, go to a Ticket Office window for assistance on game day. If you have any questions, please contact us at [email protected] or 1-877-9ASTROS.

What do I do if my mobile device's battery dies?

Visit the nearest Minute Maid Park Ticket Office window for assistance. Once inside Minute Maid Park, a phone charging station is available on the main concourse.

What is Ticket Forwarding?

The MLB Ballpark app allows you to easily forward tickets to family, friends, colleagues, account partners and others with whom you wish to share your tickets so that they can use their ticket on their personal phone.

How do I forward a ticket?

From the Tickets tab’s Wallet tap on a game to access a list of your tickets. At the bottom of the list tap "Forward Ticket". Select the ticket(s) you wish to forward then choose "Select From Contacts", "Via Email", or “Share Link’. Selecting "Forward Ticket" again prompts you to enter an email address or choose a friend from your Address Book. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Share Link" which will provide you a unique link to share. You can also quickly send tickets to friends you’ve forwarded to recently by tapping on their email!

Will the MLB Ballpark app automatically link to the contacts that exist in My Astros Tickets?

No. At this time, "My Astros Tickets" contacts will not automatically link to the MLB Ballpark app. However, the MLB Ballpark app will automatically link to the address book and contacts in your mobile device.

How does Forwarding a Ticket via “Share Link” work?

A unique link, which holds the key to your ticket, will be generated and you can distribute it as you see fit. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the "forward accept" process first will get that ticket.

What if I accidentally send the ticket to the wrong email address?

You can easily cancel a ticket forward that is in a pending state directly from your list of tickets inside the Wallet. You can then resend the ticket to the correct email address.

I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?

Your ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

During what window of time can I forward tickets to friends?

You can forward tickets via the MLB Ballpark app from the moment you purchase them until two hours after the first pitch of that day's game as long as that ticket has not already been scanned in for entry at Minute Maid Park.

How will my recipient know I forwarded tickets?

Both you and the recipient will receive an email that notifies that the ticket forward has been initiated. The recipient will have a unique link in the email to accept the ticket. If you selected "Share Link," the recipient will receive the notification by whatever method you selected for delivering the link.

I do not have a supported iOS or Android device. Can I still accept a ticket forward?

Yes, you can accept and receive your tickets in a standard web browser. Once a ticket forward has been accepted, contact us at [email protected] or 1-877-9ASTROS.

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB account?

The email address at which you received your tickets does not need to match the email address associated with your MLB account, but you will be required to click the link in the email where the ticket was forwarded to.

Can I reject a ticket forward?

Yes, just click, "I do not want to accept this ticket" on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient. The sender of the ticket forward will be informed that the invitation was rejected and will continue to have access to the ticket in their MLB Ballpark app.

If I receive a forwarded ticket, can I re-forward that ticket to another recipient?

Yes, a ticket can be forwarded again. Each time a ticket is forwarded, the two participants, the sender and the recipient, will receive a notification of this transaction.

Can I cancel an Astros ticket forward?

Yes, the sender can cancel a ticket forward any time before the barcode has been scanned.

Can I recall an Astros ticket forward after it has been accepted?

Yes, the original ticket sender can cancel or recall a ticket forward after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient's (or anyone they may have forwarded it to) Wallet tab. However, once the ticket has been scanned for entry, the ticket cannot be recalled.

Can I recall an Astros ticket forward after it has been accepted and re-sent?

Yes, the original ticket owner can cancel the forward for a ticket to a Astros home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the ‘Tickets’ tab and/or My Astros Tickets account of whomever the ticket had last been forwarded to.

Can I forward multiple Astros tickets to a single account?

Yes. Tickets can be forwarded together from the same event or one ticket at a time.

Where can I find the status of all Astros Ticket Forwards?

You can navigate to the ‘Ticket Forward’ tab at the top of the ‘Tickets’ tab. There, you will find all received and sent ticket forwards for your account.

What if I never received the Ticket Forward email?

If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share link. If you or the sender are still having difficulties, contact us at [email protected] or 1-877-9ASTROS.

If the person I forward tickets to deletes the email they received to accept the ticket(s) before they click "Accept," what should I do?

The ticket owner should cancel their original ticket forward and then re-forward the ticket via the MLB Ballpark app so the recipient receives a new email through which to accept the ticket(s).

Can I purchase tickets via the MLB Ballpark app?

Purchasing seats is now easier than ever in the MLB Ballpark app. Select your game and browse available options from the Buy Tickets tab. Most single game tickets will be available for purchase via the MLB Ballpark app.

As a Season Ticket Holder, will I be able to take advantage of exclusive Season Ticket Holder presale opportunities via the MLB Ballpark app?

No. At this time, exclusive Season Ticket Holder presale opportunities should be purchased via existing channels. At this time, the MLB Ballpark app cannot accommodate offers to buy additional tickets that are exclusive to Season Ticket Holders.

As a Season Ticket Holder, can I pay for my Astros season tickets via the MLB Ballpark app?

No. At this time, Astros Season Ticket Holders should use their standard methods to pay for Astros season tickets on an annual basis.