MLB Frequently Asked Questions
MLB for Apple Devices
The MLB app gives you access to live game broadcasts, scores and schedules, breaking news, and more. The #1 source for live baseball on your iOS device, the MLB app is the official app of Major League Baseball.
Table of Contents
Supported Devices
Supported Apple devices must be running a 16.0 or greater operating system.
How to Check the Operating System
To find your device's software version on an iPhone, iPad, or iPod Touch, go to Settings > General > About
More information about your iOS operating system is available on the Apple website.
Getting Started
Choosing a Level of Access
The MLB app is a free download from the Apple App Store, and offers both free and optional paid subscription features. Free access to the MLB app includes breaking news, scores, and much more.
At Bat and MLB.TV subscribers can download the MLB app at no additional cost and can access At Bat or MLB.TV subscription features through the MLB app. See the "At Bat or MLB.TV Login Information" section below for login and redemption information.
MLB.TV subscribers that own MLB.TV through their Extra Innings package can download the MLB app at no additional cost, and can access MLB.TV subscription features through the MLB app. Please visit the "I own MLB.TV through my Pay TV Provider" section below for instructions on redeeming MLB.TV through Extra Innings.
Subscribe to At Bat or MLB.TV
At Bat and MLB.TV subscriptions can be purchased from Apple iTunes at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Apple iTunes in-app purchases.
At Bat or MLB.TV Subscriber Login
Subscribers who already own At Bat or MLB.TV, or have connected an in-app iTunes purchase of At Bat or MLB.TV to their MLB account, can access subscription features by entering their MLB email and password in the MLB app. If they've already logged-in to their MLB account using either the MLB app, Ballpark app, or Safari on their iPhone (regardless of if the apps are currently installed), their credentials will automatically appear, and they can simply tap on "Continue with MLB" to login. If you haven't logged into your MLB account using the MLB app, Ballpark app, or Safari on your iPhone before, please follow these steps:
- Open the MLB app
- Tap on the "Browse" icon in the top right of your home tab
- Scroll down until you see "Account Settings" and tap on it
- Tap on "Log In," and enter your MLB email and password
How to Restore an iTunes Purchase
- Verify that the the 16.1.1 version or later of the MLB app is installed. You can check this by tapping "About the MLB App" in Account Settings icon in the top left corner.
- Tap on the Browse menu, accessed in the upper right of the Home tab.
- Tap on "Restore Account" under the Help Section.
- Restore your purchase using the "Restore" button on the bottom of the paywall.
NOTE: A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to restore an Apple iTunes purchase, navigate to the Account Settings accessed in the top left of your home tab and ensure that you are logged out.
iOS customers must stream from the MLB.TV app and not via the device browser.
I own MLB.TV through my Pay TV Provider
If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV access through the MLB app:
- Tap here to select your pay TV provider
- Select your provider
- Login using your provider credentials. If you're unsure of this information, please contact your provider.
- Link your provider credentials with a new or existing MLB account
- After linking your credentials, open the MLB app and tap on the "Subscriber Login" option when prompted with the initial paywall
- Login using your MLB account
Subscription Management
Apple App Store In-App Purchase and Cancellation Information
If you've purchased a subscription to At Bat or MLB.TV directly through in-app purchase from the Apple App Store (not directly from the MLB website), please review the information below..
Purchasing an Apple App Store Subscription
In-app purchases are purchased from and billed by the Apple App Store, not MLB. These purchases are subject to the terms and conditions of the Apple App Store. All billing and refund inquiries must be directed to the Apple App Store. MLB does not have access to Apple App Store accounts or transactions. If you wish to confirm the type of subscription that has been purchased from the Apple App Store, please consult your Apple App Store account or receipt, as each subscription will have a unique billing name.
An At Bat or MLB.TV annual purchase is valid for one year and will be re-billed every year by the Apple App Store until canceled by the user. The Apple App Store will send an email well in advance of renewal containing a hyperlink to manage the subscription. The Apple App Store subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB cannot manage Apple App Store subscriptions. Apple App Store cancellation steps are listed below for your convenience.
The MLB.TV All Access Monthly purchase is valid for 30 days and will be re-billed every 30 days, year-round by the Apple App Store until canceled by the user. The Apple App Store will send a monthly email well in advance of renewal containing a hyperlink to manage the subscription. The Apple App Store subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB cannot manage Apple App Store subscriptions. Apple App Store cancellation steps are listed below for your convenience.
Accessing your Apple App Store In-App Purchase on other Supported Devices
A major benefit of connecting your Apple App Store purchase to an MLB account is being able to access the purchase across your compatible Apple and Android devices. You will also have access to At Bat on the web. Connecting a purchase to an MLB account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB account after making the purchase, or it can be completed at a later time. You can only connect an Apple App Store purchase to one MLB account. If you connect the purchase to a second MLB account, the first account will lose all entitlements.
- Open the MLB app
- Tap on the "Browse" icon in the top right of your home tab
- Scroll down until you see "Account Settings" and tap on it
- Tap on "Connect Purchase to MLB" and log in with your registered MLB account email and password or register for a new account
Restoring a previous Apple App Store purchase
Subscribers who have made an in-app purchase through the Apple App Store on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase. Prior to attempting to restore an Apple App Store purchase, please go to the MLB app > Account section, and ensure that you are logged out.
Canceling an Apple App Store Monthly Subscription
On your iPhone, iPad, or iPod Touch:
- Open the Settings app
- Tap your name, then tap Subscriptions*
- Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
- Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.
*If you don't see "Subscriptions" in the Settings app, tap "App Store" instead. Tap your Apple ID (which is usually your email address), then tap on "View Apple ID." Sign in, scroll down to Subscriptions, then tap on "Subscriptions."