Nationals Gameday Staff Opportunities

Summary

A candidate for this position promotes positive and professional image at all times. This individual is responsible for providing world class customer service and hospitality to all guest entering Nationals Park. This individual understands that they have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding my company policies.

Essential Duties and Responsibilities

• Meet and greet all guests entering Nationals Park, check for valid tickets when necessary.
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas i.e. parking lots and Metro.
• Establish and maintain cooperative relationship with those contacted in the course of work.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of the team, Nationals Park layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures.
• Enforce venue, team and league rules, regulations and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating Nationals Park, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Cohesively work in conjunction with other departments, including Metropolitan Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Perform additional functions and activities as directed by the Sr. Manager, Guest Services.

Summary

The Retail Sales Associate delivers an exceptional fan experience at Nationals Park by achieving goals related to sales, customer service, inventory maintenance, merchandising and loss prevention.

Essential Duties and Responsibilities

• Sell merchandise to fans and customers utilizing Point of Sale (POS) registers.
• Adhere to strict cash management and handling policies and procedures.
• Achieve sales productivity and incentive goals.
• Provide outstanding Guest Experiences customer service.
• Accurately check-in and process new merchandise. (count, hang, ticket, organize, etc.)
• Merchandise products in a professional and organized manner.
• Process markdowns and ticket products as directed.
• Accurately sign and identify products being displayed and sold.
• Participate in physical inventories and periodic cycle counts.
• Accurately account for documents and various media in an organized manner.
• Maintain daily detailed communications with team leader.
• Execute internal product transfers as directed.
• Accurately maintain retail supply and signage inventories.
• Organize and preserve retail fixture inventories.
• Participate in set-up and tear-down of fixtures and stands for events and games.
• Maintain a clean and organized selling location.
• Provide assistance and training for other team members when needed.
• Assist the Stand Supervisors or General Manager with coordination and execution of special projects as directed.
• Assure protection of company assets while adhering to corporate retail loss prevention policies and procedures.
• Perform other duties as assigned.

Summary

The Washington Nationals Dream Foundation’s (Charity) 50/50 Raffle program is seeking enthusiastic, highly motivated, and philanthropic individuals to sell 50/50 Raffle tickets with the possibility of working all 81 home games. Qualified employees may also be eligible to work additional hours in other Nationals Guest Experience positions. 50/50 Raffle tickets are sold from gates open (2.5 hours before first pitch) until the middle of the 7th inning.

The 50/50 Raffle offers fans a chance to win big cash prizes while supporting charitable cornerstone programs in the District of Columbia. One lucky fan with the winning ticket number will win 50% of the Raffle proceeds, while the other half of the proceeds benefit the Washington Nationals Youth Baseball Academy and charity initiatives that serve District of Columbia residents.

Essential Duties and Responsibilities

• Sell 50/50 Raffle tickets using a touch screen electronic handheld system to Nationals Park guests
• Act as ambassadors and spread awareness of the 50/50 Raffle and charity initiatives to our guests
• Accurately account for large amounts of cash and distribution of raffle tickets, which are reconciled after each shift
• Approach guests pre-game and in-game with sales pitches, raffle information, and charity information
• Clearly communicate and educate potential donors to the 50/50 raffle rules and procedures
• Responsibly deposit cash each shift and return all deposit slips to the 50/50 Raffle Supervisor at the end of each shift
• Other duties as assigned

Summary Contemporary Services Corporation has been the leader in crowd management and event security in the Washington metropolitan area since 1976, and continues to gain new clients and special events every year. Stretching from Washington, DC to Spokane, WA and most everywhere in between, CSC Washington DC has been selected to provide services to some of the largest and most high-profile events – working over 1,200 events every year!

We are currently looking for outstanding candidates who are interested in working part-time at our events.

Event Staff provides general support for events including ticket taking, ushering, guest services, and 24 hour security. Their role requires good judgment, flexibility, strong attention to detail, strong observation skills and vigilance. CSC is a third party partner that provides event security support at Nationals Park. For a full job description and to complete an official application for CSC Event Security, please click the following link: CSC Application

Essential Duties and Responsibilities

• Follow all operating procedures and policies
• Follow directives of Event Staff Supervisor and/or Event Manager for each event assigned
• Effective interpersonal skills in order to deal with guests/public
• Serves as a greeter for each event assigned
• Have good math skills in order to provide ticket counts, summary reports, and otherinventory reporting of guest admissions
• Professionally assist guests with determining seat location, escort guests to seat locationsif required
• Familiarity with the information and facilities located at each venue where they are posted
• Serve where needed or as support to other tasked team members at each event
• Coordinate with facility staff as appropriate
• Observe and report matters of concern to the Field Supervisor and complete incident reportforms on the same
• Notify police, fire department or emergency medical services of problems if requested orotherwise warranted
• Utilize two-way radio including safeguard of such radio or other issued equipment
• Provide break relief when scheduled to other event staff including briefing such Event Staff upon their return