Minute Maid Park Information Guide

ANIMALS

Animals, except for service animals assisting visitors with disabilities, are not permitted on Minute Maid Park property.

ASTROS BUDDIES KIDS CLUB

The Astros Buddies Kids Club presented by H-E-B is the Houston Astros official fan club for kids 12 and under. For $30*, Buddies members receive an Astros Buddies jersey, drawstring bag, cap, lanyard and four (4) tickets to a select 2022 game. Plus, members get access to exclusive Buddies-only opportunities throughout the season with Astros players. You can purchase yours at the game from the Buddies Information Booths located near Section 132 and in the Atrium near Section 105, through the end of the 4th inning.

*Additional fees and taxes apply

ATMS AND REVERSE ATMS

Six automated teller machines (ATMs) operated by Amegy Bank are available at Sections 108, 112, 132, 218, 315 and near Center Field Gate. Reverse ATMs are available at Sections 108, 218, 315, and near Center Field Gate.

BABY CHANGING AREAS

Baby changing tables are available throughout the ballpark in nearly every restroom facility – men's, women's, or family. Please ask an usher for the nearest one.

BANNERS

The Astros welcome banners that support teams and their players, so long as they are baseball-related, in good taste, do not interfere with the game, other guests' enjoyment of the game, cover ballpark advertising or other signage, promote a commercial product or service, or contain language deemed inappropriate by the Houston Astros management. The Houston Astros do not permit signs, posters, or banners which are obscene, slanderous or in bad taste. Management reserves the right to remove any sign deemed inappropriate. Banners may not be paraded through any part of the ballpark. Banners and/or signs may be displayed between innings only. Banners or signs cannot be larger than 3' x 2'.

BOX OFFICE

On game days beginning four (4) hours before first pitch, box office windows at each entrance will open for ticket resolutions.

CAMERAS/VIDEO EQUIPMENT

Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.

CREDIT CARD POLICY

Minute Maid Park is cashless. VISA, American Express, Discover and MasterCard are accepted at retail locations, and concession stands.

DROP-OFF/PICK-UP POINTS

Prior to games, fans may be dropped off along any street adjacent to Minute Maid Park, including a protected left lane along Texas Avenue on the south side of the ballpark.

Following the game, HPD closes Texas Avenue at Crawford Street for approximately 20 minutes. This closure allows for a safe pedestrian exit of the majority of fans at the game. Once HPD reopens those streets, fan pick-up is available along the south and west sides of the ballpark.

Immediate post-game pick-up is permitted along Jackson Street on the south side of Minute Maid Park.

Fans who arrived at Minute Maid Park via charter or school buses will be picked up along Hamilton Street, between Preston and Texas, on the east side of Minute Maid Park.

ELEVATORS

Elevators for all fans are located on the third base side of the ballpark near Section 109 and on the first base side near Section 128.

Limited-access elevators to the Phillips66 Diamond Club, the Honda Club Level and Bank of America Suite Level can be found at the Clock Tower entrance.

Elevators accessing the Silverado Mezzanine Level are located behind Section 156.

An elevator in center field provides access to the various levels of the area including the Silverado Mezzanine, the Batter’s Eye, and the Field Club.

ESCALATORS

Escalators for general fan use to the Honda Club Level and the Upper Concourse are located at Section 109, near the Union Station entrance. Escalators near the Center Field Entrance provide access to the Silverado Mezzanine. Escalators providing access to only the Honda Club Level and the Bank of America Suite Level can be found at the Clock Tower entrance.

FAMILY RESTROOMS

Sixteen family restrooms with baby changing tables are located near the following sections:

• Main concourse: 106, 111, 127, 131, 154
• Club level: 208, 214, 229, 233, 252
• Suite level: 20
• Upper concourse: 315, 317, 325, 329, 334

FAN ACCOMMODATIONS CENTERS

Fan Accommodations Centers are located on the Main Concourse at Section 112 and on the Upper Concourse at Section 323. Services include lost and found, seat relocation, storing of large items (strollers, wheelchairs, etc.) and providing general fan information (schedules, ballpark information, etc.).

FIRST AID

First Aid stations are located at Section 150 on the Main Concourse and Section 334 on the Upper Concourse to serve fans seeking medical assistance during all Astros games. In case of an emergency, immediately notify a Guest Services Representative who will then contact the appropriate emergency personnel.

FOOD & BEVERAGE POLICY

Guests can bring food and bottled water into Minute Maid Park for Houston Astros games. This policy is specific to Houston Astros game related events and does not apply to special events held at the ballpark (i.e. concerts, tours, corporate events, etc.). Items that do not meet these guidelines will not be held or secured by ballpark staff.

WATER

• Guests may bring in a factory-sealed, clear plastic bottle of water, no larger than one liter.
• One bottle per guest.

FOOD

• Guests may bring in food that is contained in a clear, plastic bag no larger than one gallon in size.
• One bag per guest.

GATE OPENING TIMES

The gates of Minute Maid Park will open two hours prior to game time unless otherwise stated. Full ballpark access will be available when gates open. Gate times are subject to change.

GIVEAWAYS

Gate giveaways are for ticketed fans only while supplies last at guest's point of entry. One promotional item per ticketed fan and ticket holder must be present in order to receive the promotion.

GUEST CONDUCT

Customer Safety & Service is the number one objective of the Houston Astros. The team strives to provide its guests with the most positive baseball experience in the Major Leagues while in a safe, comfortable environment. To help us achieve our goal of outstanding guest service, we ask for fan cooperation in the following areas*:

• Dress appropriately for baseball.
• Respect other guests' ability to enjoy the game. Obnoxious or offensive fans may be asked to leave the ballpark if their behavior is deemed to be offensive to guests around them.
• Refrain from using foul/abusive language and/or making obscene or derogatory gestures.
• Please do not bring balloons, beach balls, nets or laser pointers into Minute Maid Park. These items are not permitted at any time.
• For the safety of all fans, do not interfere with the progress of the game or go onto the playing field. Any fan interfering with a ball in play or going onto the field will be removed from the park and could be subject to arrest.
• Please sit in your assigned seat and be prepared to show your ticket to an usher or ballpark supervisor upon request.
• Derogatory language, whether spoken or written, regarding any matter including but not limited to race, ethnicity, gender, religion, disability, age, sexual preference, or national origin is prohibited. Vulgar, profane, threatening, bullying, abusive, or offensive language is similarly prohibited.

The Houston Astros maintain a policy of zero tolerance regarding any violation of the Guest Code of Conduct. Any guest who violates the Code of Conduct will be subject to immediate ejection as well as possible arrest and prosecution.

To report a violation of the Code of Conduct, please contact Guest Services immediately.Such reports may be made in person at our Guest Services locations, directly to Ballpark Security, or by phone at 713-259-8928.

• *Please see Prohibited Behavior, Prohibited Items, and Prohibited Language for additional information.

HONDA CLUB LEVEL

The Honda Club Level elevates the quality of concessions and food service in the ballpark and brings the game to fans, no matter where they are. The Honda Club Level allows fans a clear view of the field from various points on the concourse, while also offering fresher, higher quality food and beverage products.

As a benefit to Honda drivers, fans can show their Honda key at home games during the regular season to access the club level and enjoy its food and beverage options. Fans must present their key to the ushers at Section 205 to receive an access pass for themselves and up to three guests, while supplies last. A limited number of passes are available for each game and are not available for non-Astros events or the Postseason.

LOST GUESTS

• Please notify the nearest uniformed ballpark employee of a lost guest. Lost individuals will be brought to the Fan Accommodation Centers at Sections 112 or 323.

MOBILE TICKETING

All fans must utilize the MLB Ballpark app or Mobile Account Manager on their mobile devices to access Minute Maid Park and any Astros Street Fests. PDFs, screenshots or any photos of tickets on a mobile device will NOT be accepted, and the Astros will not be able to print tickets on-site. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.

NURSING MOTHERS ACCOMMODATIONS

Mamava pods are available on the Main Concourse at the Center Field Gate near the Center Field Team Store and on the Honda Club Level near Section 228. A Mothers Room is located within the Fan Accommodations office on the Upper Level of the ballpark at Section 323.

PARKING INFORMATION

With the combination of private lots and garages, approximately 25,000 parking spaces are available within a half-mile radius of Minute Maid Park, including many ADA spaces. Additionally, there are thousands of on-street parking spaces. As a reminder, all Astros owned parking lots are cashless.

PROHIBITED BEHAVIOR

The following actions and behavior are violations of the Guest Code of Conduct and are prohibited:

• Acting in a manner that is unruly, disruptive, and/or illegal.
• Displaying inconsiderate, vulgar, profane, threatening, bullying, abusive, offensive, or otherwise inappropriate behavior toward Team Members and/or other Guests.
• Using foul/abusive language and/or making obscene or derogatory gestures.
• Displaying obscene, indecent, and/or inappropriate clothing.
• Displaying profane or inflammatory images or language.
• Intentionally placing, dropping, tossing, or hurling any substance or object onto the playing field.
• Interference with the progress of the game.
• Going onto the playing field.
• Interfering with a ball in play.
• Intentionally making physical contact with a sports participant.
• Fighting, taunting, or making threatening gestures.
• Smoking, including the use of electronic cigarettes, or using smokeless tobacco.
• Damaging or attempting to damage the Stadium and/or its contents or property.
• Possessing or using illegal drugs or abusing prescription drugs.
• Obstructing the view of other Guests with excessive standing.
• Sitting or standing on seat backs, standing on seats, or stepping over/on seats.
• Standing or sitting in the walkways, aisles, or ramps.
• Placing cups or other items on walls or ledges.
• Throwing or kicking objects.

PROHIBITED ITEMS

The following items will not be permitted inside Minute Maid Park:

• Aerosol cans
• Alcohol
• Animals (except for service animals)
• Bags larger than 16” x 16” x 8”
• Backpacks (possible exceptions include diaper bags, single-compartment drawstring bags, and other bags used for medical reasons if they are within the MLB Bag Size requirements to not exceed 16” x 16” x 8”)
• Baseball Bats and Ball retrievers
• Banners or signs larger than 3' x 2'
• Banners or signs must be baseball-related and support teams and players
• Banners or signs which are obscene, slanderous or in bad taste, as determined by the Astros
• Banners or signs may not obstruct the view of other patrons or interfere with the game in any way
• Banners or signs may not be paraded through any part of the ballpark
• Banners or signs may be displayed between innings only
• No items are permitted to be affixed to signs
• No signs may be affixed to the ballpark
• Beverages & containers other than factory-sealed plastic water bottles 1 liter or less
• Cameras with lenses larger than 8 inches
• Clothing deemed obscene or indecent
• Coolers including hard sided and Styrofoam coolers (Soft-sided coolers that do not exceed the MLB-Bag Size requirements of 16” x 16” x 8” will be allowed)
• Costumes / Costume masks
• Drones
• Fireworks
• Folding chairs
• Food in a portion larger than a clear, one-gallon size bag
• Hover boards and other personal recreational devices
• Inflatables (i.e. beach balls, basketballs, balloons)
• Illegal drugs
• Laser pointers
• Luggage
• Noise makers (whistles, horns, bells, etc.)
• Poles or sticks of any kind (i.e. flagpoles, broom handles, nets)
• Skateboards, roller skates, roller shoes, bicycles, wagons for children
• Tripods, bipods, or monopods
• Weapons - including but not limited to firearms, knives, mace
• Any item deemed to be inappropriate, hazardous, distasteful, or not supporting of the sport of baseball.

RE-ENTRY INTO THE BALLPARK

As part of the Astros' ongoing commitment to the safety of all fans, there is no re-entry into the ballpark once fans are scanned in, a policy consistent with the Astros postseason game day protocol, as well as with other sports and entertainment venues around the country. All fans must utilize the MLB Ballpark app on their mobile devices to access Minute Maid Park and any Astros Street Fests. PDFs, screenshots or any photos of tickets on a mobile device will NOT be accepted, and the Astros will not be able to print tickets on-site.

RIDESHARE PICKUP AND DROPOFF

RideShare pickup and drop-off is located just outside the center field gate on Crawford Street between Preston Street and Congress Avenue. The RideShare pickup and drop-off point allows fans to have access to a safe, reliable ride to and from Minute Maid Park and gives fans easy access to the center field attractions.

SEASON TICKET HQ

Members of the Astros Season Ticket Sales and Services team will be on-site for all Astros home games through the 5th inning. The Season Ticket HQ is located on the main concourse behind home plate near the Insperity Club.

SECURITY

Security officers and uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, immediately notify a uniformed member of the Astros staff or an Andy Frain security officer. Uniformed police officers will be on hand before and after every Astros home game to assist in fan safety and traffic management.

SERVICES FOR GUESTS WITH DISABILITIES

Minute Maid Park meets and exceeds all service and structural requirements stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our fans with disabilities.

Assistive Listening Devices (ALD): Assistive Listening Devices (ALD) are available for our fans with hearing and visual impairments. The devices, which carry the public address system comments, are available at Fan Accommodations at Section 112 on the main concourse. Identification will be required to check out the devices.

Captioning Board: The Houston Astros are the first Major League ball club to install a captioning board for the benefit of our fans with hearing impairments. Located above the Mezzanine level in Right Field, the board will display the PA announcer's comments, as well as other in-game information.

Telephone Display Devices (TDD): Telephone Display Devices (TDD) are available in the Fan Accommodations Center located at Section 112. Fans with hearing or speech impairments are offered these text telephones for their use.

Wheelchair Seating: Wheelchair seating for fans with mobility concerns is available throughout Minute Maid Park. Prices will vary depending on seating level. Please inform the ticket representative of your special seating needs at the time of purchase. Call (713) 259-8700 for details.

Courtesy Wheelchair Service: The Houston Astros provide courtesy wheelchair service at all home games. Once a guest arrives at the gate and requests this service, a wheelchair will be dispatched and an attendant will take the fan to his/her seating area. When the guest is ready to depart, the service is also available to take him/her to the exit.

Braille Signage: Braille and tactile signage is located throughout the ballpark.

SMOKING

Smoking is strictly prohibited inside Minute Maid Park and within 25 feet of the ballpark entrances and exits. The no smoking policy includes the use of e-cigarettes and similar products including smokeless tobacco.

STROLLERS

Strollers are allowed inside Minute Maid Park. However, strollers may not be stored in any seating area and may not be used to occupy handicap seating or SRO spaces. After entering the ballpark, fans should visit Fan Accommodations located at Section 112 or 323 to ask an usher for assistance with storing the stroller during the game.